The air conditioner wasn't working in our room, but the front desk was quick to respond and tried to fix and reboot the unit. When that didn't do the trick, he immediately gave us a new room and solved the problem! We're so grateful as it was very warm during our stay.
The pros: beautiful and spacious room with the most comfortable beds and pillows! Nice shower.
The cons: This hotel is too out of the way for most of the main attractions in Berlin. Other than the Jewish Museum, there isn't much to do in the area. The towels are old and worn and barely any toiletries are provided. I would probably choose a more central hotel next time!