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Beoordelingen van The Gasworks Hotel (formerly Radisson Belfast)

4 out of 5
The Gasworks Hotel (formerly Radisson Belfast)
The Gasworks, 3 Cromac Place, Ormeau Road, Belfast, Northern Ireland

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 407 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 342 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 139 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 77 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 1001 beoordelingen" "

8,2/10

Netheid

8,8/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Angelino

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fijne plek om te verblijven.
2 nachten verbleven in februari 2024
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Het hotel is zeer gedateerd
4 nachten verbleven in april 2022
Reactie van Deow Ried op 3 mei 2022
Dear Guest, We do appreciated your feedback. Best Regards, Deow Reid Reservations Coordinator Radisson Blu Belfast

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goed bereikbaar hotel. Goede reseptie. Net personeel en nette kamer
2 nachten verbleven in oktober 2019
Reactie van Front Office Manager op 26 okt 2019
Thank you so much for your review. I hope I can welcome you back to Radisson Blu Belfast again soon. Kind regards Caoimhe

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is great but the room we were in could do with a little update. The room was good, bed was good but the room was a little old and somewhat dented.
3 nachten verbleven in september 2019
Reactie van Front Office Manager op 28 sep 2019
It was our pleasure to be able to welcome you to Radisson Blu Belfast. Thank you very much for staying with us and for offering your review following your stay We are currently starting some works this year replacing TV’s, mattress’s , duvets, shower heads etc, and are due a more extensive refurbishment next year throughout the hotel. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience. Kindest Regards, Caoimhe

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ik miste een koelkast in de kamer. Strijkijzer en strijkplank waren overbodig.
2 nachten verbleven in juli 2019
Reactie van Front Office Manager op 25 jul 2019
Heel erg bedankt voor je review. Ik hoop dat ik je snel weer kan verwelkomen in Radisson Blu Belfast. Vriendelijke groeten Caoimhe Wylie

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in juni 2019
Reactie van Front Office Manager op 26 jun 2019
Hello, Thank you so much for your review. I hope I can welcome you back to Radisson Blu Belfast again soon. Kind regards Caoimhe Wylie

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Goed hotel, enigszins buiten centrum, maar redelijk dichtbij restaurantstraten, winkels en attracties. Wel gehorige kamers en bij beide bezoeken dronken Britten, die schreeuwend door de gangen liepen. Personeel gaf wel andere rustige kamer. Mis een fitnessruimte, die Radisson Blu meestal wel heeft. Niet de meest moderne Radisson, maar nog steeds in orde
1 nacht verbleven in december 2018
Reactie van StephenS op 18 dec 2018
Hi there, Thank you for taking the time to review us and your recent stay with us. On behalf of all of us at the Radisson Blu we are glad your enjoyed your time in Belfast and I hope that if your travels bring you back to the city in the future that you will come and stay with us again. All the best for now, Stephen.

6/10 – Redelijk

Thea

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Op het eerste oog mooie kamer.
Mooi hotel, vond binnenkant vooral gangen smoezelig, vlekken op vloerbedekking. Ook op onze kamer, oude vlekken op vloerbedekking en stoel en schimmel in bad/douche, stof nesten onder wasbak . Op eerste oog leek het een mooie kamer, maar na 2 nachten dacht je hier mag wel eens grondig gepoetst worden.
1 nacht verbleven in november 2018
Reactie van StephenS op 18 dec 2018
Hi Thea, Thank you for taking the time to review us and your recent stay with us. On behalf of all of us at the Radisson Blu we are glad your enjoyed your time in Belfast and I hope that if your travels bring you back to the city in the future that you will come and stay with us again. All the best for now, Stephen.

8/10 – Goed

PJ, Nederland

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Goed hotel. Redelijk personeel.
Hotel voor zakelijk en toerisme. Loopafstand van centrum. Personeel zou beter kunnen en moeten. Zoekgeraakt en gelukkig weer teruggevonden wasgoed werd niet adequaat afgehandeld. Het hotel wist bij uitchecken niet dat we ontbijt hadden gebruikt en was hadden laten doen. Bediening bij ontbijt was niet heel snel. Wel vriendelijk.
3 nachten verbleven in augustus 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tof hotel maar wel ietwat afgelegen. Door de werken rond het hotel is het moeilijk om het hotel te bereiken.
1 nacht verbleven in maart 2018
Reactie van SS op 31 mrt 2018
Thank you for taking the time to review us and your recent time with us. I am glad that you enjoyed your time with us, I am sorry for inconvenience of the pathway being out of use currently, we take the safety of our guests very seriously and the pathway was becoming a bit old with rocky slabs. Hopefully it won't be out of use much longer, but I hope that if your travels bring you back to Belfast that you will come and stay with us again. All the best, Stephen

8/10 – Goed

Eamonn

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Lynne Combe Front Office Manager op 26 mei 2024
Hello EamonnThank you so much for your review. I hope I can welcome you back to Gasworks Belfast again soon.Kindest Regards

2/10 – Ontzettend slecht

Andrew

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dirty room, including mold in the bathroom. Stained sheets and uncomfortable bed. Hot water did not work one morning. Much of the breakfast was stale and the room service food for dinner was almost inedible. Not in a great location but a ~15 minute walk into central Belfast. The hotel is badly in need of renovation. In fairness, it looks like the hotel is being progressively renovated so hopefully the new rooms are better. As a positive, the staff were lovely. A disappointing stay for what was a relatively expensive hotel.
2 nachten verbleven in mei 2024
Reactie van Lynne Combe Front Office Manager op 24 mei 2024
Hello AndrewMany thanks for taking the time to leave us a review. I will share your comments with the managers concerned so we can improve on the service you experienced. We are undergoing refurbishment and hope you will stay with us again to be able to share a more favourable experience. Kindest Regards

10/10 – Uitstekend

Angus

Zakenreiziger
Positief: Personeel en service
The staff were exceptionally pleasant. The taps in the bathroom leaked. There seemed to be a shortage of staff on in the evenings
2 nachten verbleven in mei 2024
Reactie van Lynne Combe Front Office Manager op 24 mei 2024
Hello Angus Thank you for leaving a review after your recent stay with us. We take pride in offering warm hospitality to all our guests and I am delighted that you were taken by our team’s friendliness. I can assure you that they have all been made aware of your kind words . We are sorry you had an issue wit your room and have asked our maintenance to investigate. We hope we get the chance to welcome you back again. Kindest Regards

10/10 – Uitstekend

Ayooluwa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the room, overlooking a great view outside. Welcoming staff. Good selection of breakfast. Some parts of the bath could do with updating but otherwise love it enough to return.
2 nachten verbleven in mei 2024
Reactie van Lynne Front Office Manager op 7 mei 2024
Hello AyooluwaMany thanks for taking the time to leave us feedback following your recent stay. Great to hear that you had such a warm welcome and were made to feel at home. I have shared your feedback with the team and passed on your comments on breakfast to the kitchen and restaurant . I hope we have the pleasure of welcoming you back again soon.

10/10 – Uitstekend

Dennis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Lynne Combe Front Office Manager op 5 mei 2024
Hello Dennis Thank you for sharing your review it seems we ticked all the boxes and we hope to see you again soon. Kindest Regards Lynne

8/10 – Goed

Zygimantas

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
I liked how quiet it was but the tv never worked and both rooms for the same price were significantly different in quality and space, one was better, one was worse.
2 nachten verbleven in april 2024
Reactie van Lynne Combe Front Office Manager op 30 apr 2024
Hello ZygimantasThank you for your review after your recent stay with us. Its great to hear you enjoyed our location and I would like to apologise for inconvenience with the tv chrome cast I have asked both rooms to be checked by our maintenance team . We hope we get the chance to welcome you back again soon. Kindest Regards Lynne

8/10 – Goed

susan

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very helpful. The hotel was a bit tired but was very clean
3 nachten verbleven in april 2024
Reactie van Rebecca op 22 apr 2024
Good evening Susan, Thank you for taking the time to leave us a lovely review. I'm happy to hear you enjoyed your stay and found our team helpful. We are currently undergoing a refurbishment, I hope we will have the pleasure of welcoming you back in the future.Kind regards, Rebecca

8/10 – Goed

Peter

Zakenreiziger
Positief: Netheid, personeel en service
Was affordable in comparison to others. Walkable to the centre. Staff we're very friendly. Bathroom plug wouldn't drain, had to pull out hair from the plug to help drain it. But generally room was clean and tidy.
2 nachten verbleven in april 2024
Reactie van Lynne Combe Front Office Manager op 20 apr 2024
Hello Peter We appreciate your feedback and happy to hear you found us friendly and enjoyed our location. We apologise for any issue with our housekeeping and I have made our team aware. We hope we will see you again soon. Kindest Regards Lynne

2/10 – Ontzettend slecht

Ciaran

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Was clean and the staff were friendly however the bed was 2 single beds pushed together so me and my girlfriend who came to visit me working away couldn’t cuddle in bed. Not worth the £150 a night I paid
2 nachten verbleven in april 2024
Reactie van Lynne Combe Front Office Manager op 18 apr 2024
Hello CiaranWe are disappointed to learn you were unhappy with your room, It was nice to hear you found us friendly. We hope you will try us again in the future. Kindest Regards

8/10 – Goed

Wendy

Reisde met een groep
Positief: Netheid, personeel en service
.
1 nacht verbleven in april 2024
Reactie van Lynne op 14 apr 2024
Hello WendyThanks for taking the time to leave us feedback. It ls like you enjoyed your stay . We hoe to see you again soon. Kindest Regards

6/10 – Redelijk

Pir Julian, Chorleywood

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
Staff were mostly very friendly, ready to help & professional. However the room wasn’t fully ready - no bath towels & the bath wasn’t clean & mould around the bath rim & shower screen which could easily be cleaned. No extra blanket in the room & it was cold! The location is great, parking so convenient but as it is at the moment I wouldn’t recommend it as a place to stay. It could be excellent but falls down on some basics. Disappointing but I think it will improve.
1 nacht verbleven in april 2024
Reactie van Lynne op 10 apr 2024
Hello Julian We appreciate all feedback and its great to hear you found us both professional and friendly. I am disappointed to hear our housekeeping let us down on this occasion and I have reviewed your comments with our housekeeping manager for immediate improvements we hope you will return and be able to share a more positive review in the future. Kindest Regards Lynne

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice out of the way but 10 mins from the main attractions
3 nachten verbleven in april 2024
Reactie van Lynne op 10 apr 2024
Hello StephenThank you for your review following your stay with us at the Gasworks. We are pleased you enjoyed your stay and our location .We hope you will stay with us again soon. Kindest Regards Lynne

4/10 – Matig

Lorraine

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sheila op 9 apr 2024
Hello Lorraine,So sorry to see we didn't meet your expectations during your stay. We always try to aim for the highest of standards when it comes to our guests and I just want to apologise that we missed the mark this time. We really hope we can welcome you back in the future to prove ourselves.Kindest Regards,Sheila

10/10 – Uitstekend

Ramon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very helpful
1 nacht verbleven in maart 2024
Reactie van Sheila op 28 mrt 2024
Thank you for taking the time to leave us some positive feedback about our team here at the Gasworks Hotel. Hopefully we will have the pleasure of welcoming you back in the future.Kind Regards,Sheila

10/10 – Uitstekend

Shaun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sheila op 28 mrt 2024
Thank you for taking the time to leave us a top-rated review regarding your recent stay. I hope we will have the pleasure of welcoming you back in the future. Kind regards, Sheila

8/10 – Goed

Samantha

Reisde met een groep
Receptionists were friendly and very willing to help, rooms slightly dated. But overall quiet. Had a bit of a walk to town centre So if we came again would book somewhere nearer
3 nachten verbleven in maart 2024
Reactie van Lynne Combe Front Office Manager op 21 mrt 2024
Hello Samantha Thank you for taking thew time to provide us with your valuable feedback. It's great to hear you found us friendly, we are undergoing refurbishment and hop0e you will consider us again. Kindest Regards Lynne

8/10 – Goed

Peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn’t like the loud hvac system overnight. Mould in shower was disappointing. However, the heated floor was a nice surprise.
1 nacht verbleven in maart 2024
Reactie van Rebecca op 15 mrt 2024
Thank you for taking the time to leave us a constructive review, were always grateful to hear ways in which we can improve. Apologies for the inconveniences you experienced during your stay, I hope we can welcome you back in the future to show you the standards we are known for. Kind regards, Rebecca

4/10 – Matig

Daniel

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lovely area around the property. However, the shower glass divider didn’t keep the water from the shower from spilling over onto the floor. The bed linen didn’t seem to fit the beds and kept coming off the mattress. The pillows weren’t the most comfortable because they were too mushy. But convenient access to town.
2 nachten verbleven in maart 2024
Reactie van Rebecca op 15 mrt 2024
Thank you for your constructive comments in relation to the negative experience you encountered when you stayed with us. It was extremely disappointed to hear the negative feedback and I fully take these comments on board, and have escalated your comments to the teams responsible in order that we react and improve the areas mentioned with urgent effect, we are always grateful to know where we can improve. Kind regards, Rebecca

6/10 – Redelijk

Brian

Positief: Personeel en service
Negatief: Netheid
3 nachten verbleven in maart 2024
Reactie van Rebecca op 12 mrt 2024
Good morning, Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back again soon. Kind regards, Rebecca

6/10 – Redelijk

Conor

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Rebecca op 7 mrt 2024
Good evening, Thank you for taking the time to leave us a review. I hope we can welcome you back to The Gasworks Hotel again soon!Kind regards, Rebecca

10/10 – Uitstekend

frances

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 – Uitstekend

philip

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large junior suite
1 nacht verbleven in februari 2024
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 – Uitstekend

Katie

1 nacht verbleven in februari 2024
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel is far away from shops etc and not walking distance. Carpets in the corridor were dated and stained even in the room. Room service food was ok. The bathroom despite having heated floor tiles had mould. There was no fridge. Comfortable room suitable for sleeping in. As with all such basic hotels, staff were very friendly and helpful. This is a three star hotel with five star staff.
3 nachten verbleven in februari 2024
Reactie van Rebecca op 28 feb 2024
Good afternoon, Thank you for taking the time to share your experience about your recent stay at our hotel and delighted you were taken by our teams friendliness. I would also like to thank you for the constructive comments, were always grateful to hear ways in which we can improve. We will be undergoing an extensive refurbishment in the next few months; I hope we can welcome you back in the future. Kind regards, Rebecca

6/10 – Redelijk

Dominic

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Good location, handy parking, breakfast was good, but in general a little bit lacking in atmosphere and bedroom walls VERY thin.
1 nacht verbleven in februari 2024
Reactie van Rebecca op 7 mrt 2024
Good evening, Thank you for taking the time to leave us a review, were always grateful to hear ways in which we can improve. I hope we can welcome you back to The Gasworks Hotel again soon!Kind regards, Rebecca

8/10 – Goed

Grainne

1 nacht verbleven in februari 2024
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 – Uitstekend

James

1 nacht verbleven in februari 2024
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

8/10 – Goed

Andrew

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Ok
2 nachten verbleven in januari 2024
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

2/10 – Ontzettend slecht

Dr B, Edinburgh

1 nacht verbleven in januari 2024
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

4/10 – Matig

Patrick

Zakenreiziger
Positief: Personeel en service
Wash sink in bsthroom dirty around rim. Toilet not clean. Restaurant very slow despite being nearly empty. Food presentstion and quality poor. Veg curry raw veg and missing advertised accomplements. Long waiting time for replacement meal. Service helpful. No power in room had to go to reception to get someone to reset tripped switch. Not my best experience
1 nacht verbleven in januari 2024
Reactie van Rebecca op 28 feb 2024
Good afternoon, Thank you for your constructive comments in relation to the negative experience you encountered when you stayed with us. It was extremely disappointed to hear the negative feedback and I fully take these comments on board, and have escalated your comments to the teams responsible in order that we react and improve the areas mentioned with urgent effect, we are always grateful to know where we can improve. Kind regards, Rebecca

10/10 – Uitstekend

Frederic, Maidenhead

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A most welcoming staff, I felt really welcomed. Thank you.
2 nachten verbleven in januari 2024
Reactie van Rebecca op 29 feb 2024
Thank you for taking the time to leave us a review regarding your recent stay. At The Gasworks Hotel we pride ourselves in our warm hospitality. I hope we can welcome you back again soon. Kind regards, Rebecca

2/10 – Ontzettend slecht

james

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
terrible
so so run down leaky taps sink blocked dirty carpets and walls been opened on a shoe string room freezing so you had to switch on the blow heating which sounded like a tornado and it still didn’t warm up the room no hot water
1 nacht verbleven in januari 2024
Reactie van Rebecca op 28 feb 2024
Good afternoon, Thank you for your constructive comments in relation to the negative experience you encountered when you stayed with us. It was extremely disappointed to hear the negative feedback and I fully take these comments on board, and have escalated your comments to the teams responsible in order that we react and improve the areas mentioned with urgent effect, we are always grateful to know where we can improve. Kind regards, Rebecca

6/10 – Redelijk

Anne

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
False advertising
This hotel is advertised as having an EV charging station....IT DOES NOT. I cancelled more central hotels because of the EV charger but had to get up much earlier for breakfast as had to drive around Belfast looking for an EV charger so took the goodness out of the one night stay
1 nacht verbleven in januari 2024
Reactie van Rebecca op 28 feb 2024
Good afternoon, Thank you for your constructive comments in relation to the negative experience you encountered when you stayed with us. It was extremely disappointed to hear the negative feedback and I fully take these comments on board, and have escalated your comments to the teams responsible in order that we react and improve the areas mentioned with urgent effect, we are always grateful to know where we can improve. Kind regards, Rebecca

10/10 – Uitstekend

Justine

1 nacht verbleven in januari 2024
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

6/10 – Redelijk

Delali

1 nacht verbleven in december 2023
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

8/10 – Goed

Victoria

1 nacht verbleven in december 2023
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

4/10 – Matig

Anna

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

4/10 – Matig

daniel

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The room was frozen. No alternative offered despite three trips to reception. They have acknowledged but offered zero refunds.
1 nacht verbleven in december 2023
Reactie van Rebecca op 29 feb 2024
Good afternoon, Thank you for taking the time to leave us a constructive review regarding your recent stay, were always grateful to hear ways in which we can improve. Apologies that this wasn't resolved at the hotel, I have forwarded this onto the relevant teams to investigate. I hope we can welcome you back in the future to show you the standards we are known for. Kind regards, Rebecca

10/10 – Uitstekend

Ellie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Rebecca op 28 feb 2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca