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Beoordelingen van Candlewood Suites Aberdeen-Bel Air, an IHG Hotel

2.5 out of 5
Candlewood Suites Aberdeen-Bel Air, an IHG Hotel
4216 Philadelphia Rd, Bel Air, MD

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 144 van 343 beoordelingen" "
Gastenscore: 8 - Goed. 105 van 343 beoordelingen" "
Gastenscore: 6 - Redelijk. 42 van 343 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 343 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 28 van 343 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Elizabeth

It was clean an quiet
1 nacht verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
Thank you for your kind review. We are pleased to hear that you enjoyed your stay with us. We do hope you visit again soon.

8/10 – Goed

Michael

3 nachten verbleven in maart 2024
Reactie van General Manager op 11 apr 2024
Thank you for your review. We are always happy to hear about a satisfied experience and look forward to seeing you again.

10/10 – Uitstekend

Christopher

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Affordable Luxury
Place is affordable luxury! This is my go to hotel when I’m in town, Phyllis, Linda and the younger gentleman (sorry didn’t catch his name) are always pleasant and so helpful!!!! Love it here!
3 nachten verbleven in februari 2024
Reactie van General Manager op 27 feb 2024
Thank you for your exceptional review! We truly value your opinion and look forward to continued service!

6/10 – Redelijk

Tytianna

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van General Manager op 27 feb 2024
Thank you for your review! We strive for constant improvement in all areas for our guest's satisfaction. We will continue to work hard in doing so. We do hope to see you again in the near future.

10/10 – Uitstekend

Yesenia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van General Manager op 8 feb 2024
Thank you for your glowing review! We hope to see you again soon.

10/10 – Uitstekend

Alexander Manual

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel
2 nachten verbleven in februari 2024
Reactie van General Manager op 5 feb 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van General Manager op 5 feb 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

8/10 – Goed

Chris

Reactie van General Manager op 5 feb 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

10/10 – Uitstekend

rykiech, Edgewood

1 nacht verbleven in januari 2024
Reactie van General Manager op 5 feb 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

8/10 – Goed

Iryna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable hotel in a convenient location. Quite clean and new.
1 nacht verbleven in december 2023
Reactie van General Manager op 5 feb 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

4/10 – Matig

Tiffany

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
It’s not like a normal hotel where they clean your room in the morning. You have to request the room the be cleaned for a fee. My sheets were stained with something red and so was the pillow case too. The front desk told me they clean the room one a week.
Reactie van General Manager op 5 feb 2024
We are sorry to hear that we did not meet your expectations. We strive to meet satisfaction and will use your feedback to improve our accommodations for our guests. We do hope you give us another chance in the future.

10/10 – Uitstekend

Francis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good bed. Safe location. Great staff.
1 nacht verbleven in december 2023
Reactie van General Manager op 26 dec 2023
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

8/10 – Goed

Melvin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is always polite and accomadating. The hotel is clean and the pricing is reasonable.
8 nachten verbleven in december 2023
Reactie van General Manager op 26 dec 2023
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

8/10 – Goed

Petal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was okay for a overnight trip to the area. Lived the dove soap in the bathroom.
1 nacht verbleven in december 2023
Reactie van General Manager op 26 dec 2023
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

2/10 – Ontzettend slecht

George

2 nachten verbleven in augustus 2023
Reactie van General Manager op 26 dec 2023
We are sorry that we fell short of satisfaction for your stay with us. We continue to always improve in all areas, we will continue to do so and hope that you will give us another chance in the future.

8/10 – Goed

Jason

Positief: Personeel en service
Great place. Will refer people to it. Would be nicer with a bit better clean and some more upkeep. Bed was very comfortable. Best part of the stay was the bed.
1 nacht verbleven in november 2023
Reactie van General Manager op 21 nov 2023
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service so well! We strive for our guest’s satisfaction and consistently try to improve. We Look forward to seeing you again soon. Best Wishes.

8/10 – Goed

Ella

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van General Manager op 21 nov 2023
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service so well! We strive for our guest’s satisfaction and consistently try to improve. We Look forward to seeing you again soon. Best Wishes.

2/10 – Ontzettend slecht

Mike

Reisde met familie
Positief: Personeel en service
Negatief: Comfort kamer
1 nacht verbleven in november 2023
Reactie van General Manager op 17 nov 2023
Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that we did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

4/10 – Matig

Angela

2 nachten verbleven in november 2023
Reactie van General Manager op 17 nov 2023
Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that we did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

6/10 – Redelijk

Christina

1 nacht verbleven in november 2023
Reactie van General Manager op 26 dec 2023
We are always looking for ways to improve and appreciate your review. We do hope that you give us another try in the future.

6/10 – Redelijk

Celine

Reisde met huisdieren, Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Was ok
1 nacht verbleven in november 2023
Reactie van General Manager op 6 nov 2023
Thank you for your review ! We hope to see you again here at Candlewood Suites .

8/10 – Goed

Matt

2 nachten verbleven in oktober 2023
Reactie van General Manager op 26 dec 2023
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

10/10 – Uitstekend

SangHyun

1 nacht verbleven in oktober 2023
Reactie van General Manager op 21 nov 2023
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service so well! We strive for our guest’s satisfaction and consistently try to improve. We Look forward to seeing you again soon. Best Wishes.

8/10 – Goed

Roger

Positief: Personeel en service, comfort kamer
Hotel services very friendly- lady bugs every were
1 nacht verbleven in oktober 2023
Reactie van General Manager op 6 nov 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid
1 nacht verbleven in oktober 2023
Reactie van General Manager op 6 nov 2023
Thanks a lot for taking the time to write such a wonderful review. We’re thrilled to hear that you enjoyed our product. It made our day! Thanks again for being such a great customer.

10/10 – Uitstekend

Dan

1 nacht verbleven in september 2023
Reactie van General Manager op 6 nov 2023
Thanks a lot for taking the time to write such a wonderful review. We’re thrilled to hear that you enjoyed our product. It made our day! Thanks again for being such a great customer.

6/10 – Redelijk

Jonathan

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid
The only unpleasant thing was the cockroaches, I had to kill three and in the elevator there was a slightly unpleasant smell, but the room was comfortable and the place was quiet.
2 nachten verbleven in september 2023
Reactie van General Manager op 1 okt 2023
thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our hotel did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

10/10 – Uitstekend

ericka

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van General Manager op 19 sep 2023
Hi Erika, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service with such a great score, as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.Thank you

6/10 – Redelijk

JENNIFER

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok, but not great
The hotel was decent on cleanliness and comfort. Unfortunately, it's an extended stay and our neighbor was a night owl. They watched TV loudly and cooked and banged pots and pans around all night.
1 nacht verbleven in september 2023
Reactie van General Manager op 16 sep 2023
DearJennifer, Tank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear our accommodations did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a pleasant stay
4 nachten verbleven in september 2023
Reactie van General Manager op 12 sep 2023
Hi Paul, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

2/10 – Ontzettend slecht

William

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The owners wife was very rude from the start , I booked threw hotels.com and she called at 1 am and said I didn’t pay which I clearly did and then proceeded to ask for confirmation number at 4 am waking the kids and baby up again ..she was the most rude person I have came in contact with in a long while,especially in a place of business where they own . I told her I’d leave her a bad review n she said go ahead ur no one that matters . I’m done
1 nacht verbleven in september 2023
Reactie van General Manager op 12 sep 2023
Dear William, Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our customer service did not meet your expectations. Your remarks have been noted, and I personally will make every effort to improve all shortcomings as soon as possible. We will do everything in our power to exceed your expectations if given the chance next time.

10/10 – Uitstekend

Kellye

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay again
Very nice property, clean, beds and pillows were amazing
1 nacht verbleven in augustus 2023
Reactie van GM op 31 aug 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Candlewood Suites Bel Air Maryland in the near future.

10/10 – Uitstekend

Michael

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a problem with the garbage disposal and we saw a maintenance person on our way to the pool and mentioned it to him and by the time we got back to the room it was all taken care of This was excellent service and all staff was very nice friendly and helpful
1 nacht verbleven in augustus 2023
Reactie van GM op 31 aug 2023
Thank you for choosing us for Hotel accommodations. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Candlewood Suites Bel Air MD. in the near future.

10/10 – Uitstekend

Micah

5 nachten verbleven in augustus 2023
Reactie van General Manager op 9 sep 2023
Thank you for sharing your experience, we strive to meet our guest needs and use your feedback to improve every stay.We do hope to see you again at Candlewood Suites Aberdeen-Bel Air, MD.

4/10 – Matig

Joseph

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van General Manager op 4 sep 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ABERDEEN-BEL AIR.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, General Manager

6/10 – Redelijk

Lois

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
So although this is a nice property, our room was in poor condition. The soap dispenser in the bathroom by the sink did not work, and the toilet was broken. Also, the bed sheets were not clean - urine stains. We got in late so we were too tired but did mention it in the morning.
1 nacht verbleven in augustus 2023
Reactie van General Manager op 4 sep 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ABERDEEN-BEL AIR.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

8/10 – Goed

Muriel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and convenient
Hotel was clean easy of 95 and on. Close to all kind of restaurants and shopping. Service was good and room was clean.
1 nacht verbleven in augustus 2023
Reactie van General Manager op 4 sep 2023
Thank you for sharing your experience, and we do hope you choose to stay with us again here at Candlewood Suites Bel Air, MD.

8/10 – Goed

Deborah

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Very nice accommodations, just some issues - TV remote was difficult to understand and for one room TV didn't work at all. Overall good value and comfortable stay
1 nacht verbleven in augustus 2023
Reactie van General Manager op 4 sep 2023
Thank you for sharing your experience we will use this information to improve our service . We do hope to see you again soon at Candlewood Suites Bel Air, MD.

2/10 – Ontzettend slecht

Mark

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I reserved and paid for a suite with a separate bedroom weeks before my stay. Once I checked in and went to the room I was in a normal hotel room. Not at all what I paid $240 for, and definitely not what I reserved. I was never notified of this change, was never offered any sort of refund, discount, or compensation for this change, and the woman training a nice young girl at the counter was ridiculously rude. Not to mention there were other guests at the desk disappointed as well, so this seems to be how they normally operate… unprofessional, rude, and not honoring reservations. I left the hotel and went to stay somewhere that they value not only my business, but also understand how customers should be treated. I would never stay there again.
1 nacht verbleven in juli 2023
Reactie van General Manager op 4 sep 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ABERDEEN-BEL AIR.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 – Uitstekend

Yaacov

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just wonderful!!!!!!
1 nacht verbleven in juli 2023
Reactie van General Manager op 4 sep 2023
Thank you for your awesome review, we do hope to see you again at Candlewood Suites Bel Air, MD.

6/10 – Redelijk

Louise

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The phones in the room did not work, the ac vent was broken, the reclining chair would not function right . It took over two hours to get towels for the room .
3 nachten verbleven in juli 2023

6/10 – Redelijk

ONDREA

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service
Front desk worker after 10pm was very unhelpful with everything I asked? Our Tv remote wasn’t working and she did not want to assist me. In the morning the kids were excited to get in the pool that was supposed to open at 10 am she said it didn’t open until 12 when there was clearly a sign on the gate. After I threatened to call corporate, “maintenance “that “wasn’t on site” magically appeared and unlocked the gate. So we finally got in at 11 but had to be checked out by 12 so they lost an hour. I ONLY rent hotels with pools so my kids can have fun while we’re away. The daytime staff here were wonderful though. I come here yearly (3yrs and counting) and usually have a great stay. I’d come back but hope that the evening staff improves their attitude
1 nacht verbleven in juli 2023

10/10 – Uitstekend

?????

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Ann

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was pet friendly. Updated and clean. Front desk was friendly.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

JOHN

1 nacht verbleven in juni 2023

4/10 – Matig

Renee

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The bathrooms were in horrible shape. The bottom of the shower tub was badly stained and the shower tile was in horrible shape. For two nights the fire alarm went off at exactly 2:27am. In both cases, a false alarm but imagine trying to go back to bed after that. It was a horrible experience. Also, there was no cellular internet in area so once you left hotel, you lost connectivity until you got to the road. The staff was nice though and the bed was comfortable.
2 nachten verbleven in juni 2023

8/10 – Goed

Pernell

2 nachten verbleven in juni 2023

8/10 – Goed

Margaret

2 nachten verbleven in juni 2023

8/10 – Goed

Kelley

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023

10/10 – Uitstekend

MARY

Reisde met huisdieren
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was so comfortable and with a contemporary style.It had all the amenities that you would need. Exceptionally clean. The manager and receptionist were so very helpful. The pool area is very clean and you can even barbecue outside. I highly recommend staying here.
1 nacht verbleven in juni 2023