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Beoordelingen van Belle of Baton Rouge Casino Hotel

3.5 out of 5
Belle of Baton Rouge Casino Hotel
102 France St, Baton Rouge, LA

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 161 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 290 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 232 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 181 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 138 van 1002 beoordelingen" "

6,4/10

Netheid

7,0/10

Personeel en service

6,0/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fijn dicht bij het vliegveld, restaurant en bar in het hotelGroot zwembad
1 nacht verbleven in juli 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Need a big upgrade today! Was not happy with rooms)! Need new everything!
2 nachten verbleven in maart 2020
Reactie van The Belle of Baton Rouge op 24 mrt 2020
Thank you for taking the time to provide us with feedback of your stay. We are sorry to hear that your stay did not meet expectations and that you were not satisfied. This information has been communicated to the Belle's management staff. We take all comments seriously, our goal is to provide every guest with a great experience. Thank you, The Belle of Baton Rouge

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in maart 2020
Reactie van Belle of Baton Rouge op 20 mrt 2020
Hi, Thank you for taking the time to share your review and we love the four stars! We are happy that you stayed at the Belle and had an enjoyable experience. We look forward to seeing you again, soon. Thanks again, Belle of Baton Rouge

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the cleanliness, staff and I like that the casino is at the hotel.
3 nachten verbleven in maart 2020

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great front desk staff. Clean and quiet rooms. Lots of restaurants within walking distance. Fair price.
1 nacht verbleven in maart 2020
Reactie van Belle of Baton Rouge op 16 mrt 2020
Hi, Thank you for taking time to leave us a review and giving us 5 stars! We are happy that you stayed at the Belle and enjoyed the benefits we have to offer. Our goal is provide a positive experience for all our guests. We look forward to seeing you again. Thank you, The Belle of Baton Rouge

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in maart 2020
Reactie van Belle of Baton Rouge op 16 mrt 2020
Hi, We appreciate you taking the time to leave us a review. We are sorry you did not enjoy your recent experience at the Belle of Baton Rouge and hope you will give us another chance to provide you with a positive experience. Thank you, The Belle of Baton Rouge

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in maart 2020
Reactie van The Belle of Baton Rouge op 11 mrt 2020
Hello, Thank you for taking time to leave us a review and giving us 4 stars! We are happy that you stayed at the Belle and enjoyed the benefits we have to offer. Our goal is provide a positive experience for all our guests. We look forward to seeing you again. Thank you, The Belle of Baton Rouge

6/10 – Redelijk

Deb, New Orleans

Reisde met familie
I liked to walk alongside of the Mississippi River. There isn't any restaurant's in walking distance.
1 nacht verbleven in maart 2020
Reactie van The Belle of Baton Rouge op 9 mrt 2020
Hi Deb, Thank you for taking the time to provide us with feedback of your stay. We are sorry to hear that your stay did not meet expectations and that you were not satisfied. This information has been communicated to the Belle's management staff. We take all comments seriously, our goal is to provide every guest with a great experience. Please give us another opportunity to provide you with a great experience. Thank you, The Belle of Baton Rouge

6/10 – Redelijk

LW21

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The staff isn’t the best . Very rude when it came to checking like me& my family don’t belong here .
1 nacht verbleven in maart 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in maart 2020
Reactie van Belle of Baton Rouge op 10 mrt 2020
HI, Thank you for sharing your feedback. We hope that you can give Belle of Baton Rouge another try again in the future. Thanks, Belle of Baton Rouge

4/10 – Matig

Maiko

Reisde met partner, Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
As a "casino hotel" I expected this place to be nice. I was very disappointed. It wasn't dirty or anything just out dated and felt like I was staying in a motel instead. There were no brochures or any information about the casino that would make you want to play. There wasn't even a microwave or a refrigerator in the room. Despite paying over $120 a night, breakfast wasn't even included, it was $10 a person. I would not recommend this place.
1 nacht verbleven in februari 2020
Reactie van The Belle of Baton Rouge op 10 mrt 2020
Hi Maiko, We appreciate you taking the time to leave us a review. We are sorry you did not enjoy your recent experience at the Belle of Baton Rouge and hope you will give us another chance to provide you with a positive experience. Thank you, The Belle of Baton Rouge

8/10 – Goed

Amanda

Reisde met familie
Positief: Personeel en service
Amazing Staff, Building needs some work
The staff were friendly and amazing service. The hotel itself is older and dated but a very pretty building however needs some work done. Overall our our room was clean and good but it needed updates to the room and the bathroom was extremely small. This hotel is in the perfect location just needs maintenance issues and updates performed and it would be so much better.
Buffet area closed due to renovations
2 nachten verbleven in februari 2020

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020

10/10 – Uitstekend

Kara

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s always a pleasure to stay at the Bell . The price is perfect and the rooms are very posh
1 nacht verbleven in februari 2020
Reactie van Belle of Baton Rouge op 28 feb 2020
Hi, Thank you so much for your five stars. We really appreciate you taking the time to share your experience with us. Hope you visit us again soon! Thanks, Belle of Baton Rouge

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in februari 2020
Reactie van The Belle of Baton Rouge op 10 mrt 2020
Thank you for taking time to leave us a review. We appreciate that you stayed at The Belle and look forward to seeing you again. Thank you, The Belle of Baton Rouge

10/10 – Uitstekend

Emily

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020

10/10 – Uitstekend

Zachery

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2020

10/10 – Uitstekend

Jessica

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nothing I didn’t stay and was still charged $130 never using this site again!
2 nachten verbleven in februari 2020
Reactie van Baton op 26 feb 2020
Hi Anonymous, Thank you for taking the time to share your review. We are sorry you did not have a positive experience and hope you give the Belle another chance to provide you with a wonderful experience. Thanks, Belle of Baton Rouge

10/10 – Uitstekend

Toquila

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2020

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room felt like a old house and the bed was very hard and smelt like weed in the hall
1 nacht verbleven in februari 2020

4/10 – Matig

Faith

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid, personeel en service
1 nacht verbleven in februari 2020

4/10 – Matig

Lauren, baton rouge la

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The bathtub was dirty and the shower didn’t work, didn’t feel comfortable sitting in filth. The facility overall is just drab and run down
1 nacht verbleven in februari 2020
Reactie van Baton Rouge op 21 feb 2020
Hi Lauren, Thank you for taking the time to leave us a review. We will share your feedback with Management and they will review the situation. We hope you give us another chance, our goal is to provide the best customer experience. Thank you, The Belle of Baton Rouge

8/10 – Goed

Stephen

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
MONEY NOT WELL SPENT
Check in was smooth. No thermostat for ac, shower rod was pulled out of wall on both sides. Couldn’t shower with out flooding bathroom.
1 nacht verbleven in februari 2020

10/10 – Uitstekend

LuAnne

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020

8/10 – Goed

THERESA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020

6/10 – Redelijk

JRR

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property is in dire need of some updating. I automatically assumed that the room would have refrigerator and microwave but it did not have either. The staff was great and the hotel is in the heart of downtown.
1 nacht verbleven in februari 2020
Reactie van Baton Rouge op 14 feb 2020
JRR, thank you for taking time to leave us a review. We are happy that stayed at the Belle of Baton Rouge and enjoyed the benefits we have to offer. Our goal is provide a positive experience for all our guests. We look forward to seeing you again. Thank you, The Belle of Baton Rouge

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in februari 2020
Reactie van Baton Rouge op 14 feb 2020
Anonymous, Thank you so much for the five stars! We appreciate you taking the time to share your feedback with us. Thanks again, Belle of Baton Rouge

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Little Surprised
Hotel is outdated. Needs remodeling. Staff and service is great. Location is great. Place needs to be updated.
2 nachten verbleven in februari 2020

8/10 – Goed

SpanishTown

Reisde met partner
Positief: Personeel en service
Lights by beds did not work. Normally, I'd expect to find a light switch on the wall that would control these, but there was not or at least one that was visiable. Switches on the lamps did not even control them.
1 nacht verbleven in februari 2020
Reactie van BAton op 12 feb 2020
Hi Spanish Town, thank you for taking time to leave us a review. We are sorry to hear a few things throughout your stay did not meet your expectations. We hope you give us another chance as we always work hard to make your experience a positive one! Thank you, Belle of Baton Rouge

6/10 – Redelijk

Rob, Jarreau, La

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
I stay here once a year for a Mardi Gras ball across the street so it extremely convenient. The best thing is they let you check in early which is a great thing , the rooms are good nothing to write home about. Mine this time was a little musty. It is one of the older hotels in the city so I’ll just leave it at that.
1 nacht verbleven in februari 2020
Reactie van Baton op 12 feb 2020
Rob, thank you for taking time to leave us a review. We are happy that you continue to stay at the Belle of Baton Rouge and enjoy the benefits we have to offer. Our goal is provide a positive experience for all our guests. Thank you, The Belle of Baton Rouge

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Didn't like much. The hotel is in poor condition. It's getting worse each year. Roof in room pealing off. Dirty outdated rooms. Used to have breakfast. Not anymore. Free coffee. Not anymore. A small cup with cost $2.
1 nacht verbleven in februari 2020
Reactie van Baton op 12 feb 2020
Thank you for sharing your feedback, we are sorry to hear that you were not satisfied with your stay. We hope that you can give Belle of Baton Rouge another try again in the future. Thank you, The Belle of Baton Rouge

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Baton op 12 feb 2020
Thank you for sharing your feedback, We hope that you can give Belle of Baton Rouge another try again in the future. Thank you, The Belle of Baton Rouge

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
2 nachten verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The staff was helpful and friendly, and the location was excellent. The room was fine, with the exception of water stains on the ceilings, and the bathroom floor was extremely sticky.
1 nacht verbleven in februari 2020
Reactie van Baton Rouge op 5 feb 2020
Anonymous, thank you for taking the time to leave us a review. The Belle of Baton Rouge is very happy you enjoyed your experience with us. We look forward to seeing you again soon. Thank you, Belle of Baton Rouge

10/10 – Uitstekend

Kasey

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Beautiful.....But.
Loved almost everything about the stay! Beautiful place! I would definitely update the mattresses and pillows......they we very very hard.
2 nachten verbleven in januari 2020

8/10 – Goed

Kelley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in februari 2020
Reactie van Belle op 4 feb 2020
Anonymous, thank you for taking the time to leave us such a wonderful review. The Belle of Baton Rouge appreciates it and looks forward to welcoming you back in the near future. Thanks, Belle of Baton Rouge

8/10 – Goed

Darlene

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was okay. Nothing to brag about, but also nothing to really complain about either.
1 nacht verbleven in januari 2020

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No valet parking and room had bad odor. Had stayed there every year for the past 5 years on this particular weekend. Noticed in last couple of years Property was going down. But this was the worst. No one to even help with luggage. Needs upgrades bad and definitely carpets changed to get rid of odors.
1 nacht verbleven in januari 2020
Reactie van Baton Rouge op 27 jan 2020
Hi, we appreciate you taking the time to leave us a review. The Belle is sorry to hear that a few things throughout your stay did not meet your expectations. We will share your concerns with our management. We hope you give us another chance, we are always working hard to improve our services. Thank you, Belle of Baton Rouge

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was clean and the staff was super nice and honest. My daughter dropped her purse with her Apple Watch and AirPods and a worker tracked her down and gave it to her
1 nacht verbleven in januari 2020
Reactie van Baton Rouge op 27 jan 2020
Hi, thank you for taking time to leave us a review. We are happy that you enjoyed your experience at The Belle of Baton Rouge. We always aim to provide you with the best customer service! We look forward to seeing you again, soon! Thank you, Belle of Baton Rouge

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020

8/10 – Goed

Debi, NC

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No coffee in rooms and we were not told at checkin that coffee was available in lobby
1 nacht verbleven in januari 2020
Reactie van Baton Rouge op 21 jan 2020
Hi Debi, The Belle of Baton Rouge appreciates you taking the time to leave us a review. We are disappointed that our staff didn't inform you on specifics that would have made your hotel stay a positive one. We hope you give us another chance as we are always working to improve our service. Thank you, Belle of Baton Rouge

4/10 – Matig

Jessica

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed
We arrived late they were very accommodating BUT got to our room and the hall reeked of marijuana being smoked in someone’s room. The room had a horrible odor, the bathroom was very dirty and just all out disappointing. The picture online are very misleading.
1 nacht verbleven in januari 2020

2/10 – Ontzettend slecht

Karel A

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Smells Bad!!!!
This room was the worst smelling room I have ever experienced! It smelled like a dead animal had crawled up inside the a/c unit. Disgusting; if I hadn’t have gotten in so late I would have requested another room or better yet another hotel! This place is old and run down- totally over priced for what you get!!!
1 nacht verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location is great! Gorgeous river views and walking distance to several restaurants.
1 nacht verbleven in januari 2020

8/10 – Goed

preston

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The rooms are nice. A little wear and tear. Except for gambling, there’s not much activity in the bar and lobby area.
1 nacht verbleven in januari 2020

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in januari 2020
Reactie van Baton Rouge op 9 jan 2020
We sincerely appreciate the five stars Anonymous! Thank you, Belle of Baton Rouge