Exterieur

Beoordelingen van Holiday Inn Express Bath, an IHG Hotel

3 out of 5
Holiday Inn Express Bath, an IHG Hotel
Lower Bristol Road, Bath, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 438 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 369 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 110 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 28 van 1002 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

J.G.

Reisde met een groep
Close to the centre, breakfast was very simple, no cheese or ham orange juice without any taste
3 nachten verbleven in mei 2024
Reactie van Hotel Operations Manager op 16 mei 2024
Thank you for the review, J.G.We're glad our location suited your needs.We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. All the best,Marleen

8/10 – Goed

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van Hotel Operations Manager op 19 jul 2023
Peter, thanks for your fab feedback.We hope to welcome you back again soon.All the best, Ella

10/10 – Uitstekend

Feike

2 nachten verbleven in mei 2023
Reactie van Hotel Operations Manager op 25 mei 2023
Wow, 10/10! Thanks so much, Feike.We hope to see you again soon!All the best, Ella

8/10 – Goed

Cornelis

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mooi hotel aan rand centrum
1 nacht verbleven in mei 2023
Reactie van Hotel Manager op 16 mei 2023
Bedankt dat u de tijd hebt genomen om een recensie over ons hotel te schrijven. We zijn blij dat u genoten heeft van uw verblijf bij ons, en we hopen u snel weer te zien. Met vriendelijke groeten, Ella.

8/10 – Goed

Susan

Reisde met partner
Erg prijzig en parkeren was 15 pond extra. De stad is top maar ondanks dat het vrij aardig was zouden we een andere plek reserveren. Bij ontbijt was het vrij druk.
1 nacht verbleven in augustus 2022

4/10 – Matig

Jeroen

Reisde met familie
Negatief: Comfort kamer
Budget hotel for a premium price
Budget hotel for a premium price. No amenities to name, very noise, still more than 15 minutes walk from city center and very, very expensive. Price/quality levels are way off. Look further.
2 nachten verbleven in augustus 2022
Reactie van Patrick op 14 aug 2022
Hello Jeroen, We're upset to hear your stay wasn't up to your expectations. We are always looking for ways we can improve and so I will make sure your comments and feedback are passed on so we can make improvements for our guests. We would love to welcome you back to our hotel whenever you wish! Kind Regards, Reception

10/10 – Uitstekend

Tuncay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent price
1 nacht verbleven in december 2021
Reactie van Izaskun op 23 dec 2021
Tuncay, thanks for the amazing review. We're over the moon to see you had a fab stay! We hope your next stay is just around the corner. Kind regards, Izaskun

8/10 – Goed

Wicher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel, op 10 minuten lopen naar het centrum
Goed hotel, schone kamer en prima ontbijt. Zeer vriendelijk personeel. Je kan de auto op de parkeerplaats voor 7,50 pond parkeren. Bath is een prachtige oude stad.
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location - only 10min walk to centre of town. Supermarket across the road, lots of places to eat nearby. Breakfast was basic but served its purpose. Room was clean and modern. Staff were friendly and welcoming.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent front desk staff - very helpful!
2 nachten verbleven in mei 2024
Reactie van Hotel Operations Manager op 28 mei 2024
Jennifer, we're over the moon to see your review.All the best, Marleen -

6/10 – Redelijk

Diana

Positief: Netheid, personeel en service en voorzieningen
The room is small and the facility is getting old. I was here 5 years ago. If course it was better. This time the restroom is really small and inconvenience. I stayed at ground floor this time. Of course worse than third floor.
2 nachten verbleven in mei 2024
Reactie van Hotel Operations Manager op 28 mei 2024
Diana, thanks for the rating. All the best, Marleen -

10/10 – Uitstekend

Kaye

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and good facilities. Pleasant stay
1 nacht verbleven in mei 2024
Reactie van Hotel Operations Manager op 28 mei 2024
Kaye, thanks for the glowing review. All the best, Marleen -

8/10 – Goed

Beverley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Hotel Operations Manager op 20 mei 2024
Beverley, your lovely feedback is welcomed!All the best, Marleen -

6/10 – Redelijk

Tara

Reisde met familie en kleine kinderen
Negatief: Personeel en service
It is what it is. A bed for the night. We went with the cheapest option and we got it. Gentleman at the Front desk has no interest in any questions that tourists might have. Sort of close to the city of Bath. Can walk it in about 10-15 minutes. But wouldn’t want too at night, area is a little unsure. There is an excellent excellent Indian restaurant across the street, very expensive but worth it. Won’t stay there again when we go back.
5 nachten verbleven in mei 2024
Reactie van Hotel Operations Manager op 16 mei 2024
Thanks for the review, Tara.We're pleased to read that you chose to stay with us.It's unfortunate to read that the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.All the best,Marleen

10/10 – Uitstekend

Denise, wellington

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!!
2 nachten verbleven in mei 2024
Reactie van Kira op 8 mei 2024
Thank you so much Denise! We hope to see you again :)

8/10 – Goed

Philip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I wish that I had been able to book a room facing south, overlooking Hayesfield School. As it was my room faced west, which meant that I was exposed to the noise from the traffic on the Lower Bristol Road. Is it possible to specify this when one books, please? Without doubt, the highlight of my stay was the sight of Keri making a fuss of a young spaniel at breakfast on my last morning. What a nice person.
6 nachten verbleven in april 2024
Reactie van Hotel Operations Manager op 7 mei 2024
Thanks for the review, Philip.You can send us a message before arrival where we can do our best to allocate you in a different part of the hotel!We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.All the best,Marleen

4/10 – Matig

GIORGIO, RAGUSA

Negatief: Netheid
….
1 nacht verbleven in april 2024
Reactie van All the best, Marleen - Hotel Operations Manager op 3 mei 2024
Safe travels and see you again soon!

10/10 – Uitstekend

Plum

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent breakfast, many options to choose from.
4 nachten verbleven in april 2024
Reactie van Hotel Operations Manager op 2 mei 2024
Thanks for the review, Plum.We're pleased to read that you had an excellent breakfast!All the best,Marleen

6/10 – Redelijk

P.

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The overall property is neat and clean. We were extremely disappointed in the temperature of the room. Turned heat up to 25 and the room was still freezing. Staff was very accommodating with a portable heater. Without this, we probably would have cancelled and changed hotels. The breakfast is well stocked with hot and cold options including a coffee machine. There is a £15 parking charge which was not documented and a surprise to our holiday budget. TV needs modernisation.
2 nachten verbleven in april 2024
Reactie van Hotel Operations Manager op 1 mei 2024
P, thanks for the recommendation.The team will be happy to know their service was worth mentioning. Please know that our team are on hand throughout your stay to help with anything you may need.Best wishes, Marleen -

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay, only downside was our bed had broke but once I told reception they sorted us and moved us to another room all within 15mins so amazing service from the man in reception who I didn’t catch his name unfortunately. Breakfast was good
1 nacht verbleven in april 2024
Reactie van Hotel Operations Manager op 29 apr 2024
Thanks for the review and feedback, Sarah.We're pleased to read that you appreciated our team's efforts!All the best,Marleen

10/10 – Uitstekend

Serpil

1 nacht verbleven in april 2024
Reactie van Hotel Operations Manager op 20 mei 2024
Sephil, thanks for the charming review.All the best, Marleen -

10/10 – Uitstekend

anthony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reasonable price for Bath, staff all very helpful.
1 nacht verbleven in april 2024
Reactie van Hotel Operations Manager op 23 apr 2024
Thanks for the review, Anthony.It's our pleasure to provide the best possible service to guests.All the best,Marleen

8/10 – Goed

George

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Expensive, not worth the price. Staff not very friendly
1 nacht verbleven in maart 2024
Reactie van Hotel Operations Manager op 17 apr 2024
Thanks for the review, George.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.All the best,Marleen

10/10 – Uitstekend

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel in everyway
1 nacht verbleven in april 2024
Reactie van HOM op 15 apr 2024
Wow, 5-stars! Thanks so much, Jeffrey. We hope to see you again and All the best, Marleen - Hotel Operations Manager.

8/10 – Goed

Faye

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Operations Manager op 8 apr 2024
Thanks for the review, Faye.Marleen

8/10 – Goed

Gerard

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Staff were very friendly and helpful. The breakfast was excellent. The room was rather cramped, a bit too small for 3, but was clean and quiet. Enjoyable 3 nights.
3 nachten verbleven in april 2024
Reactie van Hotel Operations Manager op 8 apr 2024
Thanks for the review and feedback, Gerard.We're pleased to hear that you found our team friendly and helpful!We're glad the inclusive breakfast was a highlight of your stay!Marleen

8/10 – Goed

Excell

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pleasant stay, welcoming staff, but chaotic breakfast atmosphere.
2 nachten verbleven in maart 2024
Reactie van Hotel Operations Manager op 3 apr 2024
Thanks for the review!We're pleased to hear that you enjoyed your stay!We advise our guests to make their way down to the service sooner rather than later to get a quieter breakfast.All the best,Marleen

8/10 – Goed

Kamariah

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking was good, staff were amazing, room was a bit tight with the sofa bed and not confident of the cleanliness.
3 nachten verbleven in maart 2024
Reactie van Hotel Operations Manager op 3 apr 2024
Thanks for the review!The team will be happy to know their service was worth mentioning.We take cleanliness seriously and we will share your comments with the housekeeping team.All the best,Marleen

6/10 – Redelijk

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean hotel, amazing friendly staff. Unfortunately lots of noise from other people staying and hearing everyone flushing toilets. Also no signs up saying that if you are staying at the hotel to go into the hotel and get discount parking.. 24hrs parking cost me £25. If it had been displayed about parking it should have only cost £11.. still outrageously expensive, even for bath.
1 nacht verbleven in maart 2024
Reactie van Mike op 1 apr 2024
Hi Robert,Thank you for your feedback both the good and the bad, we appreciate all feedback to us.Very sorry that you had issues with hearing more than you should while staying at the hotel this will be looked into. And in regards to the parking there is a display in the hotel highlighting that guests can collect the discount code from reception but sorry this wasn't clear enough.All these issues will addressed and looked into.Kind Regards,

8/10 – Goed

Roger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed on the 21st not the 23 rd ! All changed by the receptionist okay All went well though ...thank you
1 nacht verbleven in maart 2024
Reactie van Hotel Operations Manager op 26 mrt 2024
Thank you for the review, Roger.We're pleased to hear that our team member managed to change the date for you without any issues!All the very best,Marleen

4/10 – Matig

Alison

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Felt everything was a worn, plates and curlery at breakfast were dirty very disappointing . However a staff froendly amd accomodating
1 nacht verbleven in maart 2024
Reactie van Hotel Operations Manager op 26 mrt 2024
Thanks for the review.We're pleased to hear that you appreciated our team's efforts.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.All the very best,Marleen

10/10 – Uitstekend

Scott

2 nachten verbleven in maart 2024
Reactie van Hotel Operations Manager op 10 apr 2024
Thanks for the review!All the best,Marleen

10/10 – Uitstekend

Darla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really clean and well organised. Staff were really professional and made sure everything was ok. One recommendation is that nutella should not be opened and in such an open food area. So easy for contamination to the other food items around. I think like the butter and spread, these should be in individually packaged.
2 nachten verbleven in maart 2024
Reactie van Hotel Operations Manager op 12 mrt 2024
Thanks for the review and feedback, Darla.We're pleased to hear that you enjoyed your stay!All the very best,Marleen

6/10 – Redelijk

John

Reisde met partner
Dated property. Stains on carpet and walls and also in bathroom
3 nachten verbleven in maart 2024
Reactie van Hotel Operations Manager op 12 mrt 2024
Thanks for the review, John.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the very best,Marleen

10/10 – Uitstekend

Andrew

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine , easy parking , polite and efficient staff , clean and comfortable room that is very good value too . Nothing more i expect.
1 nacht verbleven in maart 2024
Reactie van Hotel Operations Manager op 12 mrt 2024
Thanks for the review and feedback, Andrew.We're pleased to hear that you had a lovely experience!All the very best,Marleen - Hotel Operations Manager

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good quality hotel
1 nacht verbleven in maart 2024
Reactie van Hotel Operations Manager op 8 mrt 2024
Thanks for the review!All the very best,Marleen

10/10 – Uitstekend

Sally

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel! Perfect location for us, 10-15 minute stroll to the centre of bath. Free breakfast was good Car park is public and chargeable, but you can get a discount at the hotel.
3 nachten verbleven in februari 2024
Reactie van Hotel Operations Manager op 27 feb 2024
Thanks for the review, Sally.We're pleased to hear that you enjoyed our hotel!All the best,Marleen

8/10 – Goed

Helen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideal location. Staff friendly and very helpful. Everything suited our needs.
2 nachten verbleven in februari 2024
Reactie van Hotel Operations Manager op 27 feb 2024
Thanks for the review and feedback, Helen.We're pleased to hear that you found our location ideal and our team very helpful and friendly!All the best,Marleen

10/10 – Uitstekend

Lucy

1 nacht verbleven in februari 2024
Reactie van Hotel Operations Manager op 21 mrt 2024
Thanks for the review, Lucy.All the best,Marleen

6/10 – Redelijk

R J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff were good, very welcoming and helpful. Hotel was clean and room was spacious. Water for the shower was on he cool side and choices for breakfast was limited, but would not put me off going again. Car parking expensive.
2 nachten verbleven in februari 2024
Reactie van Hotel Operations Manager op 27 feb 2024
Thanks for the review, R JWe're pleased to hear that you had a lovely stay at our location!All the best,Marleen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Hotel Operations Manager op 19 feb 2024
Thanks for your lovely review.All the best, Marleen -

4/10 – Matig

Shelley

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The parking situation was awful we were not given a warning on Expedia that it would be a problem. We had to park a mile away. The room wasn’t in good maintance
Reactie van Hotel Operations Manager op 19 feb 2024
Shelley, thanks for your review.We send an auto message to all guests that at includes handy information such as our parking. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Marleen -

8/10 – Goed

Madan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Value for money
1 nacht verbleven in februari 2024
Reactie van Hotel Operations Manager op 19 feb 2024
Thanks for your positive comments, Madan.All the best, Marleen -

10/10 – Uitstekend

Alan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent breakfast choices
3 nachten verbleven in februari 2024
Reactie van Hotel Operations Manager op 19 feb 2024
Alan, the team is thrilled to receive such a great rating! Thank you!All the best, Marleen -

10/10 – Uitstekend

Joanne

1 nacht verbleven in februari 2024
Reactie van Hotel Operations Manager op 21 mrt 2024
Thanks for the review!All the best,Marleen

10/10 – Uitstekend

Gowthami

3 nachten verbleven in februari 2024
Reactie van Hotel Operations Manager op 16 feb 2024
Thanks for the review!All the best,Marleen

4/10 – Matig

John

Unsatisfactory and unfair service
It was very disappointing since I paid nearly £180 per night to have a room with carpets smudged with many stains. No cleaning or change of towels took place, rubbish bins were not emptied., we used the cups in the room for tea and we had to do the washing up ourselves so we can use them again.
2 nachten verbleven in februari 2024
Reactie van Hotel Operations Manager op 19 feb 2024
Thanks for your feedback, John.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Marleen -

10/10 – Uitstekend

julie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Warm, quiet and comfortable . Good breakfast.
1 nacht verbleven in februari 2024
Reactie van Hotel Operations manager op 12 feb 2024
Thanks for your positive comments, Julie.Best wishes, Marleen

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not that clean and was beside the cemetery.
2 nachten verbleven in februari 2024
Reactie van Hotel Operations Manager op 5 feb 2024
Thanks for the review.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the best,Marleen

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Hotel Operations Manager op 30 jan 2024
Thanks for the review!All the best,Marleen