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Beoordelingen van Doubletree by Hilton Bath

4 out of 5
Doubletree by Hilton Bath
Walcot Street, Bath, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 363 van 807 beoordelingen" "
Gastenscore: 8 - Goed. 249 van 807 beoordelingen" "
Gastenscore: 6 - Redelijk. 102 van 807 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 807 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 807 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Arie

1 nacht verbleven in juli 2023
Reactie van Front office op 15 aug 2023
Thank you for taking the time to leave a review we sincerely appreciate the time you have taken to complete this.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Centraal gelegen.
Centraal gelegen groot hotel met onderaan een openbare parking. We hadden een kamer met uitzicht op een vuil venster en dak. Lekker ontbijt. Het restaurant kunnen we niet aanraden maar in de buurt hebben we lekker gegeten. Vriendelijk personeel.
3 nachten verbleven in juni 2023
Reactie van Front office op 15 aug 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 – Goed

Menno

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, cleanliness could have been better
3 nachten verbleven in juni 2022

10/10 – Uitstekend

Stuart

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In house restaurant food was fantastic! Staff very nice. Polite and helpful. Quiet rooms despite big tourist groups staying at the hotel. Perfect location right in the city centre. No free disabled parking bays however there were two disabled bays in front of the hotel but these are not bookable. There is a NCP car park beneath the hotel which costs £50.00 for the weekend. We requested a room with twin beds and was given an ‘accessible’ room to accommodate wheelchair users which didn’t apply in our case. The downside to this was the bathroom sink was very low done as was the loo and loo roll holder. Would highly recommend. Not cheap but worth it.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Lyndsey

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel for families. Very welcoming staff.
2 nachten verbleven in april 2024

6/10 – Redelijk

Natalie

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
Hotel insisted I pay on arrival even though I’d already paid via Expedia and showed receipt! Rooms certainly not up to standard, smelt mouldy and damp in room, seals around window were filthy. Rusty bin in bathroom and damp patches on wall and ceiling in bathroom. We stayed in room 350. Only one reception staff member at peak check in time! Hotel really needs to step up and refine their offering to suit what they say they provide
1 nacht verbleven in april 2024

8/10 – Goed

Suk Ping

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Breakfast is excellent good, quality and quantity in excellent standard
2 nachten verbleven in maart 2024

8/10 – Goed

Adriana

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location!
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Stavros

1 nacht verbleven in maart 2024

10/10 – Uitstekend

olaolu

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Rebecca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and restaurant. We especially loved the welcome cookies.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Michael

Reisde met partner
Professional friendly staff and a spotlessly clean hotel
2 nachten verbleven in februari 2024

8/10 – Goed

Marvin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall I found the hotel very good. One lift wasn't working, and I didn't really enjoy the dinner options, but the breakfast was very good
3 nachten verbleven in februari 2024

10/10 – Uitstekend

MAHESH

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A really lovely Hotel bang in the City centre. Close to shops and restaurants. The staff are all very friendly. Check in was quick and easy and the rooms look they were recently renovated, with a very comfy bed Parking too is very easy in the podium car park for £15/day. Great value. Will definitely stay here again.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Amar

Reisde met familie, Reisde met familie en kleine kinderen
Average stay at the Doubletree in Bath. Dining options were limited and not told that food was not served past 9:30pm for dinner when arriving so a few disappointed kids unable to get dessert. Room was cleaned to a minimal standard throughout stay also but feels like the hotel was struggling with recruiting staff throughout but not what was expected from a Hilton.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Jeremy

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good stay. Some areas could be cleaned better. Noticed some hairs in the bathroom and bits on the floor but overall a nice hotel in a good location and for a reasonable price when i booked.
2 nachten verbleven in februari 2024

6/10 – Redelijk

Roger

Reisde met partner
Positief: Voorzieningen
Only one lift working which was very inconvenient. Finishes inside bedroom were tired, especially the bathroom tiling and fittings.
1 nacht verbleven in februari 2024

8/10 – Goed

Nadim

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Dan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great rooms and great location. The only negative thing I could say is that the bathroom felt slightly out dated. I will definitely be going back though
2 nachten verbleven in januari 2024

8/10 – Goed

Wendy

Reisde met familie
Functional and clean hotel. The shower is a bit strange with a small door - this the shower water sprays onto the floor .
2 nachten verbleven in januari 2024

10/10 – Uitstekend

PAUL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wouldn’t stop anywhere else in Bath
Couldn’t fault it
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Takacs

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Michael

1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Tracy

Reisde met familie
Negatief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2024

6/10 – Redelijk

Ben

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff and facilities lovely, but the hotel allows dogs and unfortunately there was a dog barking for a large portion of the night!
1 nacht verbleven in januari 2024

6/10 – Redelijk

Joanne

Reisde met partner
Negatief: Voorzieningen
It was like being in the wood wind section from the pipes which kept you awake and woke you early. The bathroom door did not close and the toilet didn’t flush properly. No water or glasses in the room. All in all disappointing for a hotel with the Hilton name
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Robbie

Zakenreiziger, Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Check in was slow and tediuos, yet we had another gentleman later in the evening who was great.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Gareth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good stay
Excellent location as it was a short distance to lots of bars and restaurants. Very clean all around. Our room was directly in front of the lift (so loud from people) and didn’t have a great view but that’s the luck of the draw! Bed was comfortable but air conditioner was loud and seemed stuck on a high temperature and other noise from water system disturbed sleep. Breakfast was excellent.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Oktay

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Dylan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

4/10 – Matig

Laura

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, comfort kamer
Not value money
The rooms were exceptionally small and was not value for money compared to other hotels we have stayed at in Bath previously, for the same or less money. The breakfast was lacking as due to lack of staff there were no plates for breakfast or parts of the breakfast menu were missing.
1 nacht verbleven in december 2023

10/10 – Uitstekend

YALÇIN

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

6/10 – Redelijk

JASJEET

1 nacht verbleven in december 2023

8/10 – Goed

David

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great location, check-in a bit irritating
Great location but service mediocre. Requested an early check-in as a Hotels.com Gold member two weeks before arrival, and then again the day before but they had no record of it at check-in and it was then not available. All a bit poor really.
1 nacht verbleven in december 2023
Reactie van Front Office op 25 dec 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 – Goed

Richard

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely Christmas stay
Overall It was lovely. Really like the room. Had some hair in the shower that had been missed by cleaner but room otherwise clean. Room was too hot was another minor criticism. The central location is a massive plus.
1 nacht verbleven in december 2023
Reactie van Front Office op 25 dec 2023
Thank you for taking the time to leave a review, we are very sorry that there was a housekeeping issue with your room. We have a higher standard for our housekeeping and this should have been met. We are very happy that overall you enjoyed your stay with us and hope to see you again in the future.

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, in walking distance to most things in town. Good service and cosy feel to the place
1 nacht verbleven in december 2023
Reactie van Front Office op 25 dec 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

6/10 – Redelijk

Russell

Reisde met een groep
Negatief: Netheid
Very poor room service
Front of house staff very friendly and helpful. On the second night the room was not fully serviced or cleaned, with dirty cloths left on the side and cleaning products left on floor. Given the premium rates we payed for this weekend it was very disappointing. I followed this up with an email and photos, as advised by reception, over a week ago and have had no response.
2 nachten verbleven in december 2023
Reactie van Front Office op 25 dec 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 – Goed

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Front Office op 25 dec 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

2/10 – Ontzettend slecht

Sue

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Falling into disrepair with terrible housekeeping
We have stayed here many many times, but this visit was terrible. They clearly have major issues with housekeeping. The airconditioning did not work, the replacement heater was a hazard as the wheel had fallen off it but not been fixed. The room was not serviced - they just made the bed and did not replace the used towels placed in the slower. There was a dirty pillow on the bed which I tried each day to get replaced but it never appeared. There was no replacing of tea and coffee supplies, dirty cups not removed or replace and bins not emptied. Will not be staying here ever again.
3 nachten verbleven in december 2023
Reactie van Front Office op 25 dec 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 – Uitstekend

amanda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In the heart of Bath friendly staff I would definitely recommend
2 nachten verbleven in december 2023
Reactie van Front Office op 25 dec 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

4/10 – Matig

Michael

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not like the web site.
The hotel was not like the web site . Difficulty with actually talking to anyone. Any problems the stock answere was "Not our faut because it was a Booking doc com or which ever" Expecting a bath as seen on the web site told none in the hotel,, The room was ok but coffe stains and sticky stuff on bed side tables and dressing table. The carpet was not clean Explained about it the next morning to be told "We will get onto it immediately" Still there that evening. We came back to the hotel after 5pm and room still had not been done. I do understand about turn overs but that was not very good and yes the coffee stains and sticky stuff still there. I actually spoke to the clesners and then it was cleared up with difficulty. I did speak to the receptionist again this time a manager. One good point was the night staff. I managed to spill a cup of coffee ouver the quilt I rang down and a nice chap got us a replacement This stay was a break getting ready for Christmas. The hotel was expensive and on paying that price I expected at least a clean room. The morning dining room staff where very nice and lovely. So to sum up Expensive Hotel for the room Service for the room very poor, Speaking to someone pre booking Poor Reception staff had stock answer Not our fault." Cleanliness poor. For the type of hotel and a Hilton group value for money No. Very disapointed. Bath lovely stall holders great.
3 nachten verbleven in november 2023
Reactie van Front Office op 25 dec 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 – Uitstekend

Samantha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Central location, lovely breakfast, clean modern rooms
1 nacht verbleven in november 2023
Reactie van Front Office op 25 dec 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

8/10 – Goed

Jennifer

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Thought it was expensive for the room size and restaurant was expensive
1 nacht verbleven in november 2023
Reactie van Front Office op 25 dec 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

6/10 – Redelijk

Josh

2 nachten verbleven in november 2023
Reactie van Front Office op 25 dec 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

10/10 – Uitstekend

NIGEL

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Emily op 19 nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

2/10 – Ontzettend slecht

Jinwoo

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
moldy smell
Upon my arrival and check-in, I was initially looking forward to a pleasant stay at your esteemed establishment. Unfortunately, my experience took a disappointing turn as soon as I entered my assigned room. The pervasive moldy odor was not only unpleasant but also concerning, as it indicated a lack of cleanliness and maintenance. What made matters worse was the hotel's apparent attempt to eliminate the moldy smell by using an overly strong fragrance. This approach only compounded the issue and made the room's atmosphere even more uncomfortable. I believe it is crucial for a hotel of your caliber to maintain a high standard of cleanliness and provide a safe and pleasant environment for its guests.
1 nacht verbleven in oktober 2023
Reactie van Doubletree Hilton Bath op 4 nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

8/10 – Goed

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, would stay again.
1 nacht verbleven in oktober 2023
Reactie van Front office op 30 okt 2023
Thank you for taking the time to leave a review, we are glad to hear you enjoyed your stay and hopefully see you again soon.

10/10 – Uitstekend

JM

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Doubletree Hotel
Really enjoyed our stay , relaxed atmosphere , excellent friendly competent staff who responded quickly to make our stay comfortable . Central location - excellent.
2 nachten verbleven in oktober 2023
Reactie van Front office op 29 okt 2023
Thank you for taking the time to leave such a fantastic review, we are so pleased to hear that you enjoyed your stay and that everything was up to standard. We really appreciate your feedback.

10/10 – Uitstekend

Priscilla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great little touches like cookies when you check in and dedicated gluten free toaster at breakfast
2 nachten verbleven in oktober 2023
Reactie van Front office op 29 okt 2023
Thank you for taking the time to leave such a fantastic review, we are so pleased to hear that you enjoyed your stay and that everything was up to standard. We really appreciate your feedback.

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable rooms in central Bath
Large, clean and comfortable rooms in an enviably central location.
1 nacht verbleven in oktober 2023
Reactie van Front office op 30 okt 2023
Thank you for taking the time to leave a review we are very happy to hear everything was good for you.