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Beoordelingen van Campanile restaurant BASILDON - East of London

2.5 out of 5
Campanile restaurant BASILDON - East of London
A127 Southend Arterial Road, Pipps Hill, Basildon, England

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 107 van 701 beoordelingen" "
Gastenscore: 8 - Goed. 219 van 701 beoordelingen" "
Gastenscore: 6 - Redelijk. 156 van 701 beoordelingen" "
Gastenscore: 4 - Matig. 110 van 701 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 109 van 701 beoordelingen" "

6,8/10

Netheid

7,6/10

Personeel en service

6,0/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sharon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer tevreden!
Ik heb 12 nachten overnacht in Campanile Basildon. Daar heb ik de vriendelijkste, sympathiekste en meest attente mensen leren kennen. Uiteraard heb je voor dat geld geen kasten met gouden randjes of een sterrenrestaurant... Maar ik had een nette kamer, met iedere dag verse lakens, handdoeken en koffie-melk-suiker-theezakjes. Het engels ontbijt was elke ochtend weer heerlijk. Ook 's avonds genoot ik elke keer van een heerlijk avondmaal. Ik snap niet waarom dit hotel zo weinig sterren krijgt. Wees vriendelijk tegen mensen en ze zijn vriendelijk terug, wees realistisch over prijs-kwaliteit en je zal tevreden zijn.
12 nachten verbleven in juli 2022
Reactie van General Manager op 18 aug 2022
Thank you Sharon for your feedback. We are very pleased to hear that you have enjoyed your stay and our team has looked after you well during your stay. We look forward to welcome you again soon.

6/10 – Redelijk

Colin

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van General Manager op 13 mei 2024
Thank you Colin for your ratings. We hope to welcome you again soon.

8/10 – Goed

Peter

Positief: Netheid, personeel en service
Very close to A127 which is handy but it can also be noisy though not the Hotel's fault.Very close to large Retail Park (Pipps Hill) which is useful for food. Guests need to be reminded of the need not to slam doors at any time particularly at night, slightly annoying that parents allow their children to run around in the dining area. O therwise accomodation suitable for my needs.
4 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Thank you Peter for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Straightforward room and board, fine for my needs. Nothing to criticise
1 nacht verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Thank you William for your feedback. We are pleased to hear that you have enjoyed your stay and we look forward to welcome you again soon.

6/10 – Redelijk

rodney

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Very uneven path ways could be dangerous.
1 nacht verbleven in maart 2024
Reactie van General Manager op 13 mrt 2024
Thank you Rodney for your feedback. We hope to welcome you again soon.

8/10 – Goed

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A good stay
The hotel is a good location for my visits and the staff are great.
3 nachten verbleven in februari 2024
Reactie van General Manager op 23 feb 2024
Thank you Stephen for your feedback. We are glad that you enjoyed your stay, and look forward to welcoming you back in the future.

8/10 – Goed

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean comfy
Nice place to stay while traveling through. Food not the best tbh and check out at 12 but maid knocking on doors hour or so early was annoying.
1 nacht verbleven in februari 2024
Reactie van Deputy General Manager op 23 feb 2024
Thank you Robert for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will continue to work on further improvements. We hope you will give us another opportunity to better serve you in the future.

8/10 – Goed

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Deputy General Manager op 23 feb 2024
Thank you Sarah for your feedback, we hope to welcome you bank in the future.

4/10 – Matig

David

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
What a hole! Not sure whether it's because Basildon is awful or this hotel is bad, but I won't be returning. I think this is the kind of place that prostitutes get murdered... Awful
2 nachten verbleven in januari 2024
Reactie van Deputy General Manager op 23 feb 2024
Thank you David for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay.

10/10 – Uitstekend

Benjamin

1 nacht verbleven in januari 2024
Reactie van Deputy General Manager op 23 feb 2024
Thank you Benjamin for your feedback, we are pleased you enjoyed your stay, and we hope to welcome you back in the future.

8/10 – Goed

Ahmet

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van General Manager op 19 jan 2024
Thank you Ahmet for your feedback. We look forward to welcome you again soon.

4/10 – Matig

Stefan

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van General Manager op 15 jan 2024
Thank you Stefan for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

4/10 – Matig

Anita

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Tired. Room was very cold on arrival and took a long time to war up. I tried ringing reception but got no answer. The entrance outside the room was unsafe to get in or out of and I nearly fell over several times. Number 6 room. Outside the concrete path directly at the door was lifted and made getting in and out difficult, a health and safety issue.
2 nachten verbleven in januari 2024
Reactie van General Manager op 12 jan 2024
Thank you Anita for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

4/10 – Matig

Imole

1 nacht verbleven in januari 2024
Reactie van General Manager op 9 jan 2024
Thank you Imole for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

10/10 – Uitstekend

David

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideally situated for dogs walking
2 nachten verbleven in november 2023
Reactie van General Manager op 28 nov 2023
Thank you David for your feedback. We are pleased to hear that you have enjoyed your stay. We hope to welcome you again soon.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Good value, clean and warm
It was fine for the money. The first room they offered me had not been cleaned but they quickly sorted me out with another one. Very friendly and helpful staff. It felt a bit soulless on a cold November night but it served it's purpose - an affordable, clean, warm bed for the night.
3 nachten verbleven in november 2023
Reactie van General Manager op 24 nov 2023
Thank you for your feedback. Please accept our sincerest apologies for the error with the first room. We are pleased to hear that our team has looked after you well during your stay. We hope to welcome you again soon.

6/10 – Redelijk

Tracey

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property is very dated. I think they have long-term guests staying here as there are a lot of personal effects outside the rooms. The rooms look clean but on closer inspection, my attention to detail is needed. Breakfast is plentiful and cooked to order. The staff is very pleasant.
1 nacht verbleven in november 2023
Reactie van General Manager op 13 nov 2023
Thank you Tracey for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We are happy to hear that you have enjoyed your breakfast with us and our team has look after you well during your stay. We hope you will give us another opportunity to better serve you in the future.

10/10 – Uitstekend

Joshua-brandon

Reisde met een groep, Zakenreiziger
Was lovely room was very clean and price was good would definitely stay again thank you
1 nacht verbleven in november 2023
Reactie van General Manager op 9 nov 2023
Thank you Joshua-Brandon for your feedback. We are pleased to hear that you have enjoyed your stay and we look forward to welcome you again soon.

2/10 – Ontzettend slecht

Scott

1 nacht verbleven in oktober 2023
Reactie van General Manager op 1 nov 2023
Thank you Scott for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

8/10 – Goed

Oliver

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
I was very happy with the hotel stay, it was ideal for the venue which i needed to go too. The only small negative thing was that there was no electrical socket near to the bed.
3 nachten verbleven in oktober 2023
Reactie van General Manager op 30 okt 2023
Thank you Oliver for your feedback. We have taken onboard your feedback and will work on further improvements. We are pleased to hear that you have enjoyed your stay. We hope to welcome you again soon.

8/10 – Goed

Ades

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
clean and comfortable
clean and comfortable
1 nacht verbleven in oktober 2023
Reactie van General Manager op 30 okt 2023
Thank you Ades for your feedback. We are pleased to hear that you have enjoyed your stay. We look forward to welcome you again soon.

6/10 – Redelijk

Carl

1 nacht verbleven in oktober 2023
Reactie van General Manager op 30 okt 2023
Thank you Carl for your ratings. We hope you will give us another opportunity to better serve you in the future.

6/10 – Redelijk

John

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Tired
Tired but clean
1 nacht verbleven in oktober 2023
Reactie van General Manager op 30 okt 2023
Thank you John for your feedback. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

6/10 – Redelijk

R

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van General Manager op 12 okt 2023
Thank you R for your ratings. We hope to welcome you again soon.

8/10 – Goed

Rey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van General Manager op 10 okt 2023
Thank you Rey for your ratings. We look forward to welcome you again soon.

4/10 – Matig

Peter

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van General Manager op 6 okt 2023
Thank you Peter for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

6/10 – Redelijk

khalid

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
At Reception asking 100£ deposit if any damages so they deduct, its motel type,
1 nacht verbleven in september 2023
Reactie van General Manager op 25 sep 2023
Thank you Khalid for your feedback. Please accept out sincerest apologies that some of your expectations were not met during your stay. An automated email was sent upon confirmation advising of the pre-authorisation. We hope you will give us another opportunity to better serve you in the future.

6/10 – Redelijk

Paul

Positief: Personeel en service
1 nacht verbleven in september 2023
Reactie van General Manager op 27 sep 2023
Thank you Paul for your ratings. We hope to welcome you again soon.

6/10 – Redelijk

Caroline

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good for the price
For the price - it’s very good value, but it is very basic and quite dated. The ladies at reception were fantastic!
2 nachten verbleven in september 2023
Reactie van General Manager op 25 sep 2023
Thank you Caroline for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will continue to work on improvements. We are pleased to hear that our team has looked after you well during your stay. We hope to welcome you again soon.

2/10 – Ontzettend slecht

Marlena

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Don't bother
The carpet smelled like vomit. The room didn't have Aircon so we almost had a heat stroke and lastly you could hear everything through the walls and the couple next door to us were drinking and talking loudly until 5.45am so we didn't get much sleep
1 nacht verbleven in september 2023
Reactie van General Manager op 12 sep 2023
Thank you Marlena for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. Please kindly inform our 24/7 reception team with any challenges during your stay and our team will gladly assist. We hope you will give us another opportunity to better serve you in the future.

4/10 – Matig

Jonathan

Negatief: Staat van de accommodatie en faciliteiten
Needs a good up grade
2 nachten verbleven in september 2023
Reactie van General Manager op 8 sep 2023
Thank you Jonathan for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work towards further improvements. We hope you will give us another opportunity to better serve you in the future.

4/10 – Matig

Thomas

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in september 2023
Reactie van General Manager op 5 sep 2023
Thank you Thomas for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

10/10 – Uitstekend

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Quick bit of comfort for a short stay in Basildon.
Parking was available extensively and it was convenient to register the vehicle. There's a great menu at the restaurant and the food was tasty. The reception staff were welcoming warm and friendly. Overall I'm pleased with how my stay went at the Hotel Campanile. The room was comfortable and warm and it had excellent ventilation. It was quaint in its layout with a welcoming porch that was entered into by a quirky walkway. Facilities like tea and coffee in the room made the stay over night more enjoyable. There was a great selection of channels of a wide-screen television with high-definition. The location of the room was convenient as it was close to the where service was good. The facilities in the room appeared simple but the standards were acceptable. The linens were clean and fresh towels were provided the stay went very well. The nearby roads continued to be busy however there was quiet enough for a sound sleep. As the hotel was respectably convenient, it remains as a place worth noting for a short stay.
1 nacht verbleven in augustus 2023
Reactie van General Manager op 4 sep 2023
Thank you Jeffrey for your feedback. We are pleased to hear that you have enjoyed your stay. We hope to welcome you again soon.

2/10 – Ontzettend slecht

Vicky

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absolute disgrace!
Absolute disgrace from the moment we pulled up outside! - run down - very dirty - damaged furniture - very hard and small bed - very small room and bathroom - very dirty restaurant - very bad service upon arrival This place should be closed down it looks like it attracts people that are paying for their rooms by the hour! It is absolutely disgusting!
4 nachten verbleven in augustus 2023
Reactie van General Manager op 28 aug 2023
Thank you Vicky for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

4/10 – Matig

Lee

1 nacht verbleven in augustus 2023
Reactie van General Manager op 13 sep 2023
Thank you Lee for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

8/10 – Goed

Aysha

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Tracey op 16 aug 2023
Thank you Aysha, for your feedback. We look forward to welcoming you back in the future.

8/10 – Goed

Felicity

Reisde met familie
Positief: Netheid, personeel en service
This was a perfect budget hotel. Looks like a slightly run-down motel and the room was small so the wardrobe was in the bathroom, but we wanted a comfy bed for the night and that's what we got. V comfy. Staff great. No frills.
1 nacht verbleven in augustus 2023
Reactie van Tracey op 16 aug 2023
Thank you Felicity for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

2/10 – Ontzettend slecht

Roxana

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Never again! To noisy, to cold and we are in August, you can hear all the cars that are passing on the route. We had two beds in the room, one was different , one normal. The pictures of the site looks so good, but in reality no.
1 nacht verbleven in augustus 2023
Reactie van General Manager op 11 aug 2023
Thank you Roxana for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

6/10 – Redelijk

Naomi

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van General Manager op 11 aug 2023
Thank you Naomi for your ratings. We hope to welcome you again soon.

2/10 – Ontzettend slecht

Kevin

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not good
There was insects in our room and at 04:30 I was awaken by shouting from another room. Also whilst waiting for a taxi in the car park a stranger on his balcony with food in his hand shouted at me “Alright mate” Not good…… Would not stay again 😡
1 nacht verbleven in juli 2023
Reactie van General Manager op 31 jul 2023
Thank you Kevin for feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

8/10 – Goed

Sharon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van General Manager op 1 aug 2023
Thank you Sharon for your ratings. We look forward to welcome you again soon.

4/10 – Matig

ANDREW JAMES

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Dated and in need of updating. The basin was cracked. Shower control stiff and unable to adjust. Furniture not in best of condition. Price too high for conditions. Food good but not a good selection. With it's position road noise was a problem.
1 nacht verbleven in juli 2023
Reactie van General Manager op 31 jul 2023
Thank you Andrew for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on improvements. We hope you will give us another opportunity to better serve you in the future.

10/10 – Uitstekend

Colin

2 nachten verbleven in juli 2023
Reactie van General Manager op 31 jul 2023
Thank you Colin for your ratings. We look forward to welcome you again soon.

2/10 – Ontzettend slecht

John

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
For the £130 you expect some kind of value for money.. but honestly if i view the room beforehand i would never of booked it. Absolutely needs a revamp to say the least. And the Audacity to ask for a 100 pound deposit is a cheek as the room could not of been made worse if you tried.. lets see if i fet my 100 back as we made the room cleaner than we arrived..
1 nacht verbleven in juli 2023
Reactie van General Manager op 24 jul 2023
Thank you John for you feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

8/10 – Goed

Jacob

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van General Manager op 31 jul 2023
Thank you Jacob for your ratings. We hope to welcome you again soon.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van General Manager op 24 jul 2023
Thank you for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

4/10 – Matig

Alfred

1 nacht verbleven in juli 2023
Reactie van General Manager op 7 aug 2023
Thank you Alfred for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

8/10 – Goed

Brian

Positief: Personeel en service
Over all very helpful staff and rooms were very clean. Property looked to be in need of repairs.
12 nachten verbleven in juni 2023
Reactie van General Manager op 7 jul 2023
Thank you Brian for your feedback. We are pleased to hear that our team has looked after you well during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

2/10 – Ontzettend slecht

Robert

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Poor quality hotel.
Room smelt of smoking. Asked for another room which was provided. The condition of this room was awful, with chipped furniture. Decided not to stay there and requested a full refund which was approved. Would definately not stay there.
4 nachten verbleven in juni 2023
Reactie van General Manager op 19 jun 2023
Thank you Robert for your feedback. Please accept our sincerest apologies that your expectations were not met. We have processed the full refund to you as requested. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

10/10 – Uitstekend

Deborah

1 nacht verbleven in juni 2023
Reactie van General Manager op 7 jun 2023
Thank you Deborah for your ratings. We are pleased to know that you have enjoyed your stay. We look forward to welcome you again soon.