Suite, 2 slaapkamers, niet-roken, kitchenette | Woonruimte | Televisie

Beoordelingen van SureStay Hotel by Best Western Guam Airport South

2.5 out of 5
SureStay Hotel by Best Western Guam Airport South
122 Hasalao Street Route 8, Barrigada

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 101 van 424 beoordelingen" "
Gastenscore: 8 - Goed. 138 van 424 beoordelingen" "
Gastenscore: 6 - Redelijk. 87 van 424 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 424 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 424 beoordelingen" "

7,2/10

Netheid

8,0/10

Personeel en service

7,0/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Lynette

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to airport
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Anare

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is clean and the room is spacious and safe, despite the maintenance around the hotel
3 nachten verbleven in april 2024

10/10 – Uitstekend

Timothy

4 nachten verbleven in april 2024

6/10 – Redelijk

Kazuto

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
シャワーの水圧が弱い、お湯が継続的に出ない。 値段が安いので、我慢できる範囲でした。 レンタカーを駐車場に止める際に、駐車場の端で寝ている人がいて、周辺の治安が少し悪いと感じました。
2 nachten verbleven in februari 2024

10/10 – Uitstekend

ALVIN

3 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

giorgio

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
can’t plainer to manager twice about bugs crawling on me in n bed. he apologized and said they had just sprayed. the next time bugs 🐜 n bed i could not get a replacement room due to defective shower and broken tv.
7 nachten verbleven in februari 2024

10/10 – Uitstekend

Marie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
14 nachten verbleven in februari 2024
Reactie van CAR op 18 feb 2024
Dear MarieThank you very much for taking the time to rate our hotel a perfect 10! We truly appreciate your positive feedback and are delighted to hear that you enjoyed you stay with us.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regardsReservations Supervisor

8/10 – Goed

Andrea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The parking situation is not so good
9 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Kelvin

1 nacht verbleven in februari 2024

6/10 – Redelijk

WON SUK

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
1 nacht verbleven in februari 2024

8/10 – Goed

Yan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Kensuke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Gene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet environment and employees are accomodating
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Christina

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

6/10 – Redelijk

Shawn

Zakenreiziger
Positief: Personeel en service
2 nachten verbleven in december 2023

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Etsuko

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

6/10 – Redelijk

Samuel

Positief: Netheid, personeel en service
Low water pressure.
4 nachten verbleven in december 2023

8/10 – Goed

James

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly housekeeping and front desk, Walkable food options. Facilities are good. Great for airplane spotting and reasonable prices !
3 nachten verbleven in november 2023

8/10 – Goed

michael

Positief: Personeel en service
Negatief: Voorzieningen
Bathroom was not up to standards..weak shower..zero tv..been out for months front desk said.. totally not what i expected..said because if Covid no shuttle no breakfast.. Rented a car and it was a bomb..Definitely not cool.. only saving grace was staff..very friendly very helpful
2 nachten verbleven in december 2023

8/10 – Goed

Francisco

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Bea G - SS op 25 nov 2023
Thank you for your staying with us and for your rating. See you again soon!

2/10 – Ontzettend slecht

JONGHA

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
They are really outdated and need to do peat control service. I had to kill 5 insects right after getting in the room, which is gross.
1 nacht verbleven in november 2023
Reactie van Bea G - Operations Coordinatory op 25 nov 2023
Thank you for staying with us and we are truly sorry for the inconvenience as we are still recovering from the typhoon Mawar. Rest asured, we are working our very best to resove this issue and to make the guests' stay as pleasant as possible. Thank you for your continued patronage and hope to see you again soon.

10/10 – Uitstekend

Lanie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Bea G - Operations Coordinatory op 25 nov 2023
Thank you so mcuh for staying with us and for you rating. We hope to see you again soon.

6/10 – Redelijk

Hoshino

Positief: Netheid
2 nachten verbleven in november 2023
Reactie van Bea G - Operations Coordinatory op 25 nov 2023
Thank you so much for staying with us. We hope you had a great stay. We're looking forward in having you again soon.

10/10 – Uitstekend

Stanley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff very helpful and take fast care of your needs they also rent cars for a very good price per day free breakfast not too bad overall will book there again
3 nachten verbleven in november 2023
Reactie van Bea G - Operations Coordinatory op 25 nov 2023
Thank you so much for staying with us. We are glad to hear that you had a pleasant stay. Looking foward in having you again soon.

6/10 – Redelijk

Petrus

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My refer not working. Asked for fix or replacement but never come.
4 nachten verbleven in oktober 2023
Reactie van Bea G - Operations Coordinatory op 25 nov 2023
We appreciate you patience and for staying with us. We are sorry that your request was not fulfilled in a timely manner. We are still recovering from the typhoon Mawar, but rest assured, we are working hard into getting everything back into order again. Hope you stay with us again.

6/10 – Redelijk

Charles

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Needs facelift
Airport was a $28 taxi ride away from terminal. That’s $56 dollars over and back. Deceptive because on other side of the runway. Room was in poor condition. Tea bags were ancient. Cockroach on floor when on floor when I walked in. Staff was nice. Needs a facelift to be labellwd a Best Western.
1 nacht verbleven in oktober 2023
Reactie van Bea G - Operations Coordinatory op 25 nov 2023
We appreciate your patience and we apologize for any inconvenience as we are still recovering from the typhoon Mawar. Rest assured, we are working on improving on these issues. We hope you stay with us again.

10/10 – Uitstekend

Armando

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Improve the Breakfast
2 nachten verbleven in oktober 2023
Reactie van SS op 29 okt 2023
Thank you for taking the time to share your feedback about our breakfast offerings. We truly value your input and appreciate your honest comments.We apologize that our breakfast did not meet your expectations, and we are committed to making improvements.

8/10 – Goed

Ja Hun

1 nacht verbleven in oktober 2023
Reactie van SS op 29 okt 2023
We wanted to take a moment to express our sincere gratitude for sharing your feedback about your recent stay at Surestay Hotel. We truly appreciate your valuable time and input.Your feedback helps us continuously improve and provide the best possible experience for our guests. We are committed to delivering exceptional service and comfort, and your comments play a crucial role in that process.If you ever decide to stay with us again, please do not hesitate to reach out if you have any further suggestions or concerns. We are here to ensure your stay is as enjoyable as possible.Thank you for choosing Surestay Hotel, and we hope to welcome you back soon!Warm regards,

10/10 – Uitstekend

Nyome Leon

3 nachten verbleven in oktober 2023
Reactie van SS op 30 nov 2023
Hello"Thank you for taking the time to leave a review! We appreciate your feedback and look forward to welcoming you again."

8/10 – Goed

Virginia, Saipan

Positief: Personeel en service
Services is fine Parking is the problem
4 nachten verbleven in oktober 2023
Reactie van SS op 29 okt 2023
Dear [Guest's Name],Thank you for your feedback, and we're pleased to hear that you're generally satisfied with our services. We appreciate your input regarding the parking situation.We understand that parking can be a concern, and we'll take your comments into consideration as we work on improving this aspect of our guest experience. If you have any specific suggestions or if there's anything more you'd like to share about your parking experience, please feel free to let us know. Your insights are important in helping us enhance our services.We value your continued patronage, and we aim to ensure that every aspect of your stay is enjoyable. We hope to address your concerns and provide a more convenient parking solution in the future.Thank you for choosing us, and we look forward to welcoming you back on your next visit.Warm regards,

8/10 – Goed

Jennelyn

2 nachten verbleven in oktober 2023
Reactie van ss op 30 nov 2023
Hello"Thank you for taking the time to leave a review! We appreciate your feedback and look forward to welcoming you again."

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Omg is the worst place evwr
1 nacht verbleven in oktober 2023
Reactie van SS op 29 okt 2023
Dear [Guest's Name],We're truly sorry to hear that you had such a disappointing experience at our hotel. We take your feedback seriously, and we would greatly appreciate any specific details or concerns you can share so we can address the issues that led to your dissatisfaction. Our goal is to provide our guests with a pleasant stay, and your comments are essential in helping us make the necessary improvements.Please know that we're committed to delivering a better experience, and we hope you'll give us another chance in the future to change your perception of our hotel.Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.Warm regards,

6/10 – Redelijk

Pathya

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023
Reactie van SS op 30 nov 2023
Hello"Thank you for taking the time to leave a review! We appreciate your feedback and look forward to welcoming you again."

4/10 – Matig

kyungran

1 nacht verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great property with great staff!
6 nachten verbleven in augustus 2023

10/10 – Uitstekend

Jeffrey

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a great stay respectfully because of all the typhoon damage and recovery. The staff was outstanding and personable. The elevator was out due to typhoon. Staff helped me carry my suitcases up to the third floor. The room was clean and neat. Power went out a couple times due to rolling outages in the area. It was great these folks had good attitude and powered on.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

WonGi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

4/10 – Matig

Michael

1 nacht verbleven in augustus 2023

8/10 – Goed

Arthur

Positief: Staat van de accommodatie en faciliteiten
Stay at the SureStay Hotel in Guam. July 21 to July 26, 2023. The Hotel was at a disadvantage from the Super Typhoon that hit the Island at the end of May 2023. Supplies and materials on a small Island lead to repairs taking place requiring some time. The Hotel did not have any TV service due to the Typhoon and was waiting on their cable service to complete the repair. The restaurant was not serving Lunch or Dinner due to the Typhoon damage and was awaiting contractors to repair the damage. Overall, my stay at this Hotel was as pleasant as possible.
5 nachten verbleven in juli 2023

6/10 – Redelijk

Blaine

Reisde met familie
Positief: Netheid, personeel en service
Water issues
I stayed at the Sure Stay Guam Airport with my son on a layover to Hawaii from Japan. Check in was easy and the lady at the front desk was very nice. Soon after check in, we noticed the water stopped running. There was nothing at all. I went to the front desk and there was a male employee. I told him there was no water and he said it happens but it will come back. We went out and returned later that night and still no water. I had bottled water so used that to bathe. The next morning we had to check out early to get our flight home. Fortunately the water was back. I realize Guam is recovering from the recent typhoon so do not fault the hotel (I stayed in other hotels without problem). It was not a good stay. AC worked well, TV wasn't working. WiFi was okay. Not much around the hotel so a car is needed.
1 nacht verbleven in juli 2023

4/10 – Matig

Jeremy

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not helpful. Property is not operational.
2 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Erica

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I arrived at this hotel to find out they had no electricity or water and refused to let me in. Did they cancel my reservation before I spend a ton on taxi rides, no!! Did Expedia help mitigate the issue absolutely NOT after spending more than three hours on hold. Worst experience ever. Property is awful and so are the staff!!
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

tim

1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Miracle

2 nachten verbleven in mei 2023

10/10 – Uitstekend

Hameed Ullah

2 nachten verbleven in mei 2023

10/10 – Uitstekend

Ketsen

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very safe and secure
6 nachten verbleven in mei 2023

6/10 – Redelijk

Stephen, Sinapalo

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Had everything, but found blood stains on pillow. No outlet for coffee pot,cord too short to use only used outlets in bathroom. Otherwise, it's nice.
1 nacht verbleven in mei 2023

4/10 – Matig

Hamanda

5 nachten verbleven in april 2023

10/10 – Uitstekend

Stephanie

1 nacht verbleven in april 2023