Dear Ehab,Kindly allow me to thank you for taking the time to leave your review, and for sharing your experience with us. We are thrilled to learn that you have enjoyed your stay with us and we will share it with the team, as we know that they will be delighted to know their efforts were appreciated. Kindly allow me to take this opportunity to apologize for the incidents that have occurred during you stay. I would also like to assure you that we will share your comments with the hotels management so they can review the current procedures and take the necessary actions. We hope for your understanding and will remain at your disposal. We appreciate you bringing this matter to our attention.On behalf of our entire team and in the name of Novotel Barcelona City hotel, we would like to thank you for staying with us and we are looking forward to welcome you again on your next visit to Barcelona!Best regards,Carlos MGuest Experience

Dear Alexander, Thank you for sharing your feedback with us. It is a pleasure to know that you found the staff friendly and the location of the hotel nice. We will revise the bathroom with the maintenance team to fix any issue. See you soon. Sincerely, Léa Guest Experience Department

Dear Sander, We are glad that everything was great during your stay with us. We hope to welcome you again. Sincerely Léa Guest Experience Department

Good morning, We really appreciate your comment and are glad to see that you're overall stay went great. It's true, our pool only opens in summer season. Therefore we would love to have you back by then. Sincerely,

Dear Elisabeth, Thank you for sharing your opinion, Have a good day, Laurie A Guest Experience Assistant

Dear Guest, Many thanks for your return, We will take you comment into consideration, Sincerely, Laurie A Guest Experience Assistant

Dear Katarzyna, Thank you so much for your time and for your support. We really appreciate your recommendation and we hope to see you soon in our NOVOTEL Barcelona City. Have a nice day, Hacene K Guest Experience Assistant

Dear Client, We would like to thank you for taking the time to answer this survey about your experience in our NOVOTEL Barcelona City. We so much appreciate that you enjoyed our facilities and our location. We are glad that you liked your room (with its views) and our breakfast. I shared your lovely comments to my team, they are thrilled that you appreciated their help. We hope to welcome you again in our hotel, have a nice day. Best Regards, Hacene K Guest Experience Assistant

Dear Client, We very much appreciate your comments regarding your stay in our NOVOTEL Barcelona City. We are happy to know that our location and views in our hotel were good for you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hacene K Guest Experience Assistant

Dear Client, Many thanks for reviewing our NOVOTEL Barcelona city, we appreciate the time you took to share your experience with us. Also, thank you for your nice words about our staff. I will share with my team, I am sure that will be an additional motivation for us to keep doing good job for our customers. We apologize that our swimming pool did not meet your expectations. I can afirm you that every day we carry out the water quality( clealiness, chlorine level, temperature). I can inform you that our hotel just launched a renovation project of our gym. But we are sorry for this inconvenience. We hope to welcome you soo and thank you again for your rating :) Have a beautiful day ! Sincerely, Hacene K Guest Experience Assistant

Dear client, Thank you for your kind words and your feedback regarding your last stay with us, we passed them along our receptionnists ! We hope to be able to welcome you again soon in our Novotel Barcelona City. Have a nice day, Sincerely,

Dear client, we are sorry concerning the pool and the elevators. We took your comment into account and talked about it with the concerned team. About the elevators, it may take more time at some moments of the day, due to a higher request, and we would like to apologize about this inconvenient. We still hope that you enjoyed your stay with us and we would be glad to receive you again. Have a great day,

Dear guest, thank you for staying with us in our Novotel Barcelona City. We hope you have had a very pleasant stay discovering Barcelona. Warm regards, Bárbara C - Guest Experience Manager

Dear guest, Thank you for you comment about our staff. We try to do our best every day and we really appreciate your comment. Normally all elevators work correctly, and we check every day. Sorry for the inconveniences caused. We hope to welcome you back in Barcelona!! best regards, Bárbara C - Guest Experience Manager

Dear Hans, Thank you for staying in our Pet friendly hotel and thenk you for commenting. We are more thank happy to hear that you have appreciated!! We hope to welcome you and your dog back in Barcelona!! Best regards, Bárbara C - Guest Experience Manager

Dear by, thank you for choosing Novotel Barcelona Cuty with your family. We are thrilled to read that you have had an overall nice experience with us. Hope to welcome in Barcelona again. Have a nice day! Bárbara C - Guest Experience Manager

Dear Thomas, Thanks for choosing Novotel Barcelona city. We are happy to see that our Novotel reached your expectations. We hope that you and your family enjoyed your stay with us and we love to welcome you again soon. Best regards, Christian M Guest Experience Assistant

Estimado Jeroen, Gracias por elegir a Novotel Barcelona City para ofrecerle el descanso en su descubrimiento de Barcelona. Nos alegra saber que la habitacion con vistas fue de su agrado y que la posicion del hotel le permitió moverse por la ciudad fácilmente. ¡Confiamos en volver a darle la bienvenida de nuevo, muy pronto! Saludos! Bárbara C - Guest Experience Manager

Dear client, Thankl you very much for choosing and commenting Novotel Barcelona City. We are very glad that you enjoyed your stay with us and would be glad to welcome you again. Have a very nice day. Sally B , Guest Experience assistant

Dear Joep, Thank yiou very much for choosing Novotel Barcelona City. We are happy to read that you rated our hotel with 5 stars which we assume means that you have had a great stay. We hope to have the chance to welcome you again. Have a nice day, Sally B, Guest Experience assistant

Dear client, Thank you very much for your comment and for having chosen Novotel Barcelona City. We are glad to read that you enjoyed staying with us. We are truly sorry about the inconvenient with the room key, we hope that it did not prevent you from sharing amazing moments. Have a very nice day, Sally B, Guest Experience assistance

Dear Milo, Thank you very much for choosing Novotel Barcelona City and for your kind words. This is such a pleasure to read your comment that reflects your satisfaction about our services. We work every day in order t provide you the best experience and learning that you shared pleasant moments at our hotel is the best gift we could receive. We hope to have the opportunity to welcome you again! Have a lovely day, Sally B, Guest Experience assistant

Dear client, We first would to thank you for choosing Novotel Barcelona City. This is a pleasure to read that most of your stay has been great. We are sorry that your colleague had to wait for his chsck- in and hope that it did not ruin his stay! Please, give him all of our apologies. The queue for breakfast can in fact be very long as we want to make sure that every family and friends are seating together to benefit fom a nice moment. We are sorry that it seemed too long for you and hope that you still liked the variery of products that the breakfast offers. We would be very glad to have you back, why not on holidays this time so that you could relax and benefit from all of our services as the pool? We wish you a very lovely day, Sally B, Guest Experience assistant

Dear Kyle,Thank you for sharing your feedback regarding your stay at Novotel Barcelona City.We are thrilled to see you had a pleasant experience among us and that you have been able to take advantage of our locations.We are looking forward to seeing you again soon!Best regards,Agathe FGuest Experience Assistant

Dear Annabel,Thank you for commenting and rating your recent stay at Novotel Barcelona City.We are thrilled to read that you had a nice experience among us.We are looking forward to seeing you again soon!Best regards,Agathe FGuest Experience Assistant

Dear Nadine,Thank you for sharing your feedback regarding your stay at Novotel Barcelona City. We value a lot the comments of our guest as it helps us to improve our service.We are thrilled to read that you enjoyed your experience, and take note of which service we can improve.We are looking forward to seeing you again soon!Best regards,Agathe FGuest Experience Assistant

Dear Carlos,Thank you for rating your recent stay at Novotel Barcelona City. We are glad that you enjoyed your experience overall. We are looking forward to seeing you again soon!Best regards,Agathe FGuest Experience Assistant

Dear Valentina,Thank you for choosing Novotel Barcelona City and for taking the time to comment your recent stay.Your satisfaction is our top priority and we are pleased to see that you enjoyed the experience!We are looking forward to welcoming you again soon.Best regards,Agathe FGuest Experience Assistant

Dear Chakrapani,Thank you for choosing Novotel Barcelona City and rating your recent stay with us.We are sorry to see that your experience did not fully meet your expectations.We are looking forward to seeing you again soon!Best regards,Agathe FGuest Experience Assistant

Dear Cristiano,Thank you for choosing Novotel Barcelona City and for rating your experience at the hotel!We are looking forward to seeing you again soon.Best regards,Agathe FGuest Experience Assistant

Dear Stacey,Thank you for rating your stay at Novotel Barcelona City. We are pleased to see that you enjoyed it!We are looking forward to seeing you again soon.Best regards,Agathe FGuest Experience Assistant

Dear Shih Ru,Thank you for rating your stay at Novotel Barcelona City. We are sorry to see that you experience did not meet your expectations.We hope to have another chance in the future to offer you a better stay.Best regards,Agathe FGuest Experience Assistant

Dear Mauro,Thank you for rating your stay at Novotel Barcelona City!We are looking forward to seeing you again soon.Sincerely,Agathe FGuest Experience Assistant

Dear Enaida,Thank you for taking the time to write a review about your stay at Novotel Barcelona City.This is a pleasure to know that you had a pleasant stay at our hotel.We are looking forward to seeing you again soon!Sincerely,Agathe FGuest Experience Assistant