Beste Nancy,Hartelijk dank voor deze uitstekende score!Het verheugt ons ten zeerste dat u onze toegewijde service en de netheid van onze kamers wist te waarderen.Wij betreuren het echter dat bepaalde aspecten van uw ervaring niet geheel aan uw verwachtingen voldeden. Bij Royal Passeig de Gracia streven we ernaar om elke gast een superieure ervaring te bieden en wij nemen uw feedback serieus als een kans om ons voortdurend te verbeteren.Het is ons een genoegen te vernemen dat de algemene staat van ons hotel en de voorzieningen op de kamer aansloten bij uw behoeften.We hopen u in de toekomst opnieuw te mogen verwelkomen.Hartelijke groet,Mireia, Guest Relations Manager

Hartelijk dank voor het kiezen voor Royal Passeig the Gracia Hotel ter gelegenheid van uw meest recente bezoek aan Barcelona en voor het delen van uw ervaring op Booking. Ik betreur het dat u niet tevreden was met een aantal van onze hotelfaciliteiten en wil daarvoor graag mijn excuses aanbieden. De situatie die u beschrijft is niet conform onze gebruikelijke standaarden. Wij verzekeren u ervan dat wij aan het onderzoeken zijn wat er precies heeft plaats gevonden wat uw verblijf zo ver onder uw verwachting maakte. Ik begrijp uw frustratie volledig en wil mijn excuses aanbieden voor de problemen die wij u hebben veroorzaakt. Uw opmerkingen zijn overgedragen aan de desbetreffende afdelingsmanager en wij hopen de kans te krijgen om u nogmaals te verwelkomen in Royal Passeig de Gracia Hotel. Ik blijf beschikbaar mocht u verdere assistentie nodig hebben. Met vriendelijke groet,

¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros

Gewaardeerde dhr. Vincent, Bedankt dat je voor Hotel Royal de Passeig de Gràcia hebt gekozen voor je bezoek aan Barcelona en voor het delen van je ervaringen met Expedia. Het is mij een genoegen om uw hoge waardering van het hotel te lezen. Het spijt me u echter te moeten zeggen dat u niet 100% tevreden bent en ik wil u daarvoor verontschuldigen. Als we niet aan de verwachtingen van onze klanten voldoen, stellen we het oprecht op prijs om ons ervan bewust te zijn dat we ons moeten verbeteren. Wat betreft het bureau, het is waar dat er in sommige kamers een klein bureau bij de ingang is, maar voor zakelijke klanten begrijpen we uw mening. Met betrekking tot het schoonmaken van de kamer bied ik nogmaals mijn excuses aan voor het misverstand, ik verzeker u ook dat het schoonmaken gebeurt met veilige producten en dat de medewerkers getraind zijn om met Covid-19 om te gaan. Bij het inchecken vragen we naar de voorkeuren van de klant in deze moeilijke tijden. Ik wil u nogmaals bedanken voor uw opmerkingen en ik kijk ernaar uit u in de nabije toekomst te verwelkomen in ons hotel. Dank je,

Dear Mr. Rob Mertens, I would like to thank you for choosing the Royal Passeig de Gràcia Hotel on your last visit to Barcelona and for sharing your experience on Expedia. I am glad to read that you enjoyed your stay with us and that the service we gave you exceeded your expectations. I want to thank you once again for your feedback and I look forward to welcoming you back in the near future. Kind regards, Patricia Rodrigez General Manager

Dear Guest, I would like to thank you for choosing the Royal Passeig de Gracia Hotel on the occasion of your last visit to Barcelona and for sharing your experience on Expedia. I am glad to see that you enjoyed your stay with us and that the service we gave exceeded your expectations. I want to thank you once again for your feedback and I look forward to welcoming you back in the not too distant future. Kind regards, Patricia Rodriguez General Manager

Dear Guest, I would like to thank you for choosing the Royal Passeig de Gracia Hotel on the occasion of your last visit to Barcelona and for sharing your experience on Expedia. I am glad to see that you enjoyed your stay with us and that the service we gave exceeded your expectations. I want to thank you once again for your feedback and I look forward to welcoming you back in the not too distant future. Kind regards, Patricia Rodriguez General Manager

Dear guest, I would like to thank you for choosing the Royal Passeig de Gracia Hotel on the occasion of your last visit to Barcelona and for sharing your experience. It is my pleasure to read how highly you valued most of the hotel areas. However, I regret to learn that you were not 100% satisfied with the check in process and will like to apologize for that. I want to thank you once again for your feedback and I look forward to welcoming you back in the not too distant future. Kind regards, Patricia Rodriguez Director

Dear guest, I would like to thank you for choosing the Royal Passeig de Gracia Hotel on the occasion of your last visit to Barcelona and for sharing your experience on Expedia It is a pleasure to read such a great review of your most recent visit to the hotel and how much you enjoyed the experience with us and also how the service exceeded your expectations. I want to thank you once again for your feedback and I look forward to welcoming you back in the not too distant future. Best Regards,

Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al Royal Passeig de Gracia.Nos complace enormemente que haya disfrutado de su estancia y que la limpieza de nuestras habitaciones, el estado del hotel, el servicio y las comodidades de la habitación hayan cumplido con sus expectativas. En el Royal Passeig de Gracia, nos esforzamos por ofrecer una experiencia excepcional, y es gratificante saber que hemos logrado nuestro objetivo en su visita.Esperamos que haya tenido la oportunidad de disfrutar de nuestras instalaciones, como la terraza en la azotea con vistas impresionantes de la ciudad o nuestro gimnasio abierto las 24 horas. Nuestro personal está siempre dispuesto a asistir a nuestros huéspedes para asegurar una estancia memorable.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Mireia, Guest Relations Manager

Dear Hans, Thank you for taking the time to review your stay.While we would like to believe that we offer all the necessary modern amenities, we have noted your feedback. We understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance whenever necessary.We are looking forward to welcoming you again. All the best!Lenín Marte, Front office Manager

Apreciado huésped,Muchas gracias por su excelente valoración sobre Royal Passeig de Gracia.Nos complace enormemente saber que nuestra ubicación y atención fueron de su agrado y que recomienda el Royal Passeig de Gracia. Es un honor para nosotros recibir comentarios tan positivos acerca de la limpieza de nuestras habitaciones y la condición del hotel.La excelencia en el servicio es una de nuestras máximas prioridades y nos alegra que nuestro equipo haya logrado cumplir con sus expectativas. Nos enorgullece también que nuestras comodidades en la habitación hayan contribuido a una experiencia memorable durante su estancia.Con el deseo de que algún día repita la experiencia con nosotros.Estela, Guest Relations Manager

Dear David Kwong,Thank you for such a great review about our hotel.We are glad that the high standards we set ourselves met your expectations and that you enjoyed our fitness facilities. We also really appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Your positive feedback inspires us to continue with our efforts.We look forward to a return visit from you in the future.Estela, Guest Relations Manager

Dear Vivian,Thank you for taking the time to share your review.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We hope to be able to welcome you back for an improved stay.Kind regards,Lenín Marte, Front office Manager

Dear Amy, Thank you very much for your kind review.It is truly rewarding to know that our dedication to maintaining impeccable room cleanliness and hotel condition has resonated with you. Your commendation of the service provided by our team fills us with pride, as our aim is always to create an environment that feels like home for our guests. Furthermore, we are thrilled that our room amenities contributed to the enjoyment of your stay at Royal Passeig de Gracia.Thank you once again for your kind words, and please know that our doors are always open for you.It would be a pleasure to welcome you back. Estela, Guest Relations Manager

Dear Naoko,Thanks for taking the time to review your stay at our hotel.We are thrilled to hear that you found our accommodations to be immaculate and well-appointed, reflecting the high standards we strive for at Royal Passeig de Gracia.We regret that you encountered a service issue with one of our front desk team members. Please be assured that we are committed to providing exceptional service to all our guests, and your experience is not indicative of our usual standards. Our staff is typically known for their attentive and helpful demeanor, and we are disappointed that we fell short in this instance.Your kind words about the daytime front desk staff are greatly appreciated and reassure us that our efforts to create a welcoming atmosphere are well received. We look forward to the opportunity to serve you again and provide the high-quality service you deserve.We all hope that we may have the pleasure of welcoming you back in the future. Estela, Guest Relations Manager

Estimada huésped,Muchísimas gracias por la valoración que le otorgó al Royal Passeig de Gracia.Nos complace enormemente saber que nuestro hotel cumplió con sus expectativas en general y que la ubicación le resultó cómoda para disfrutar de la ciudad. Además, es un placer escuchar que nuestro desayuno fue de su agrado.En cambio, lamentamos sinceramente la situación ocurrida con su medicación. Entendemos la importancia de estos asuntos y tomamos nota para revisar nuestros procedimientos y asegurarnos de que la comunicación y la gestión de objetos olvidados sean siempre claras y eficientes para nuestros huéspedes.En el Royal Passeig de Gracia, nuestra misión es proporcionar una experiencia excepcional y su retroalimentación es crucial para nosotros. Le agradecemos una vez más por resaltar los aspectos positivos de su estancia y por permitirnos mejorar.Esperamos tener el placer de recibirle de nuevo en un futuro cercano.Estela, Guest Relations Manager

Dear Jonathan,Thank you for such a positive review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to seeing you again in the future.Best regards,Mireia, Guest Relations Manager

Estimado Arturo,Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones, nos despedimos cordialmente.Atentamente,Mireia, Guest Relations Manager

Estimado huésped,Gracias por tomarse un tiempo para valorar nuestro hotel. Su opinión es muy importante para nosotros.Es una alegría saber que nuestra ubicación fue de su agrado, permitiéndole disfrutar plenamente de la bella ciudad de Barcelona. Nos complace que haya encontrado los cuartos cómodos y a su gusto, reflejando nuestros esfuerzos por ofrecer una estancia de calidad. La limpieza es una de nuestras máximas prioridades y su reconocimiento es muy valioso para nosotros.La condición de nuestras instalaciones es el resultado del trabajo constante de nuestro equipo, y nos enorgullece que haya percibido el hotel en óptimas condiciones. Por último, pero no menos importante, su apreciación hacia nuestro servicio nos motiva a seguir manteniendo los altos estándares que caracterizan al Royal Passeig de Gracia.Ojalá muy pronto pueda tener la oportunidad de volver a visitarnos. Reciba nuestros saludos más afectuosos,Mireia, Guest Relations Manager

Dear Trevor,Thank you so much for your positive feedback following your stay.We are thrilled to hear that our prime location in the heart of Barcelona left a lasting impression on you, and that you could enjoy the exceptional views of the Sagrada Familia from our rooftop restaurant and bar. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, and the service provided by our dedicated team met your expectations.While we are pleased with your overall positive feedback, we noted your comment regarding room amenities. We continuously strive to offer well-appointed rooms for our guests' comfort and convenience, and we hope that the range of amenities provided still contributed positively to your stay.We are committed to delivering an experience that combines cosmopolitan design with the comfort and service you enjoyed, and we couldn't be happier to know that these elements of your visit were to your satisfaction.We hope to welcome you back in the future.Best wishes,Mireia, Guest Relations Manager

Apreciado Oscar,Muchas gracias por sus comentarios.Nos alegra mucho que haya depositado su confianza en el Royal Passeig de Gracia eligiéndonos como su hotel de confianza durante estos días que ha pasado en Barcelona. Confiamos en que se lleve un magnífico recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.Muchísimas gracias por su confianza y sepa que estaremos a la espera de recibir la grata noticia de su vuelta. Un saludo muy cordial,Mireia, Guest Relations Manager

Dear Amela,Thank you for sharing this positive review.We're thrilled to hear that our prime location contributed to a great stay and that you found the cleanliness of our rooms to be up to your expectations. It's also pleasing to know that our room amenities met all your needs. Our team takes great pride in providing excellent service, so we are happy that this was reflected during your visit.We look forward to welcoming you back. Best wishes,Mireia, Guest Relations Manager

Dear Rachel,Thank you for this kind review about your recent visit.We're thrilled to hear that you enjoyed the spaciousness and cleanliness of our rooms, as well as the variety and quality of our breakfast offerings. It's always rewarding to know that our efforts in providing comfortable accommodations and a delightful start to the day are appreciated by our guests. Our team takes great pride in maintaining high standards of cleanliness and condition throughout the hotel, and your recognition of these aspects truly means a lot to us. We also note your rating on service and would love to hear more about how we can further enhance your experience for an even higher satisfaction next time.We look forward to welcoming you back on a future occasion. Best wishes,Mireia, Guest Relations Manager

Caro Edmundo,desde já expressamos o nosso agradecimento pela sua avaliação.É um prazer saber que a limpeza do quarto e as condições do nosso hotel atenderam plenamente às suas expectativas, bem como o serviço prestado por nossa equipe. Nossa prioridade é oferecer uma estadia memorável e parece que conseguimos isso durante a sua visita. A dedicação ao conforto e satisfação dos nossos hóspedes é refletida em cada detalhe, desde a qualidade do sono proporcionada pelas nossas camas até o alto padrão de limpeza que mantemos.Esperamos recebê-lo novamente. Atenciosamente,Mireia, Guest Relations Manager

様。この度はRoyal Passeig de Graciaにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございましたカサミラやその他の観光スポットを楽しんでいただけたようで光栄です。お部屋の清潔さやホテルの状態、サービスについても高い評価をいただき、スタッフ一同、大変嬉しく思います。当ホテルはバルセロナの中心に位置し、お客様に快適な滞在を提供できるよう努めております。またのお越しをお待ちしております。Mireia, Guest Relations Manager

Dear Pinar, Thank you for this review of your recent stay.We're delighted to hear that our prime location and the convenience of our parking facilities met your expectations, and it's great to know that our staff provided excellent service during your check-in and check-out process. We truly appreciate your kind words regarding these aspects of your stay. However, we apologize for the inconvenience you faced with the elevator. While we do have two elevators to serve our guests, it seems that during your stay, one was out of order, and we understand how frustrating the wait must have been, especially on a rainy day. Please rest assured that we are attentive to these matters to ensure that all our facilities are functioning properly for a smooth and comfortable experience.We look forward to welcoming you back in the future. All the best.Mireia, Guest Relations Manager

Dear Iris,We really appreciate your feedback.We're delighted to hear that you found the room design interesting and appreciated the service provided by our team. Our goal is to create unique experiences for our guests, and we're glad that these aspects stood out to you. Regarding the shower design, while our contemporary rooms are designed to provide a sense of openness and modernity, we understand that this may not meet everyone's preferences. Rest assured, we maintain a high standard of cleanliness and hotel condition, ensuring a comfortable stay for all our guests.The whole team hope that we may see you again in the future. Kind regards,Lenín Marte, Front office Manager

Dear Paul, Thank you for reviewing your stay at our hotel.We're delighted to hear you appreciated our hotel's convenient location, as well as the friendliness of our staff. It's great to know these aspects made a positive impact on your visit. We're sorry to hear that certain aspects of your room did not meet your expectations. Our hotel strives to provide accommodations that balance style and comfort, and it seems we fell short in this instance. As for the concerns regarding the bathroom design and the noise from our rooftop bar, your comments are very important to us, and we're always looking for ways to improve our guest experience. We're also pleased to note that despite these issues, you found our hotel to be clean and appreciated the condition of our facilities and the service provided by our team.We hope to welcome you back in the future. Best wishes,Mireia, Guest Relations Manager

Dear Olivier,Thank you so much for your positive feedback following your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again soon. Best wishes,Lenín Marte, Front office Manager

Estimado Rodrigo,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Nos alegra saber que la ubicación del hotel fue de su agrado y cumplió con sus expectativas. En cuanto a sus comentarios sobre la fachada y las habitaciones, queremos destacar que nuestro hotel se enorgullece de su diseño cosmopolita y siempre estamos atentos a los detalles que puedan realzar la experiencia de nuestros huéspedes. Aunque algunas habitaciones pueden parecer más compactas, ofrecemos diferentes categorías y tamaños que se adaptan a las necesidades individuales, como nuestras habitaciones Superior con Terraza y las suites que proporcionan espacios más amplios y vistas privilegiadas.Esperamos nos conceda otra oportunidad para brindarle una mejor experiencia.Cordiales saludos,Lenín Marte, Front office Manager