2/10
Expedia advertised for their Partner Red Roof Inn BWI South. The only filter I checked was Airport Shuttle.
When my plane landed a little after 3:00 I called the Red roof inn for shuttle the shuttle. The extremely rude person who answered the phone said we ain't got no shuttle. Then I said your advertisement of Expedia said you had a shuttle at which point they hung up on me. I called Expedia and they said too bad for you you did not cancel before 2:00 pm. After arguing with Expedia for over an hour at the airport I was exhausted and booked another hotel room. With the live chat with Expedia they offered to give me back 65 Expedia dollars. I've said I want a full refund because you are a partner to fraud with Red roof inn BWI South. They said we'll get back with you just got my email today July 4th and they offered me $25 in Expedia cash. I'm reporting Expedia and this hotel for fraud to every consumer protection commission I can think of I am extremely disappointed with Expedia. Prior to incident I have never had a problem with Expedia they have always been excellent to work with I am extremely sad. I suggest everyone call the hotel before you bopk to confirm anything you check in your filter section.
George
1 nacht verbleven in juni 2025