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Beoordelingen van Homewood Suites by Hilton Baltimore-BWI Airport

3 out of 5
Homewood Suites by Hilton Baltimore-BWI Airport
1181 Winterson Rd, Linthicum Heights, MD

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 496 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 268 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 120 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1000 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Wanda

2 nachten verbleven in mei 2024

4/10 – Matig

Kimberly, Des Moines

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Freezer would not close, shelf lopsided, stool had one leg missing. Cocktail table was chipped sharp pieces on it. My grandson visited my room he and his parents were staying in there Bed felt like it would give, break down when getting in it and out of it, made a cracking-creaking noise. Tub/shower combo faucet very-very hard to turn off and on. Maintenance was called and I was told it’s because it leaks. You have to keep it tightly turned off. My Son-in-law had to loosen it for me and allow it to leak a bit. Rusted part, tough patch, stains in the tub basin by the drain. Daughter’s Room huge stains, the sofa was raggedy, a large whole in the sofa cushion and her mini blinds would not ascend or descend. Bathroom door very close to toilet not easy to enter and exit. Too expensive to deal with all the dilapidation.
2 nachten verbleven in april 2024

6/10 – Redelijk

Adriana, South Plainfield

Reisde met familie en kleine kinderen
Positief: Voorzieningen
very accessible, smell too strong- cigarettes' and others substances.. we were with little kids. love the fact that is a pet friendly.
3 nachten verbleven in april 2024

8/10 – Goed

Charlotte

Reisde met familie
Positief: Netheid, personeel en service
The pool was not available. In addition to wanting a suite since we are a family of four, we also chose this space because of the pool. Everyone was bummed to discover it was closed.
1 nacht verbleven in april 2024

4/10 – Matig

shauna

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This hotel look nice on the outside , but the room was very,very out dated. Green chairs that was riped. Water stain on walls .Smelled like wet dog and corn chip. Lighting was dark with light bulbs. On top of that the door was unlocked/open.Was very disappointed in this site. Would not recommend this site for anyone to stay in. I checked out the next day. This was not a home away from. Please do better!!
4 nachten verbleven in april 2024

10/10 – Uitstekend

Lisa

1 nacht verbleven in maart 2024

4/10 – Matig

Donna

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Honestly the hotel was nice but the air conditioners weren’t working in the entire building. After 2 nights of trying to sleep in over 80 degrees we canceled and moved to a different hotel. What bothered me was there didn’t seem to be an effort to make things right. I asked for a fan and they said they were out. I said well is there a store you can go buy some for the rooms? Didn’t seem unreasonable to me but they did not and the owner/manager was nowhere to be found.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Mallorie

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place wirh good breakfast
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in februari 2024

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

8/10 – Goed

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good value, good breakfast, excellent bathroom and counter space. My only issue was that the property is a little run down, the black out curtains were locked in place on one of the windows, water was lukewarm. Minor quibbles if you’re doing a short stay, maybe bigger if you stay longer.
1 nacht verbleven in januari 2024

4/10 – Matig

Frankie

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The man at the front desk was very rude when I checked in. Also, there was a period of time when I was without water in my suite.
5 nachten verbleven in januari 2024

6/10 – Redelijk

Shanice

1 nacht verbleven in januari 2024

6/10 – Redelijk

Ahmad

Reisde met familie
Positief: Netheid, voorzieningen
Airport shuttle service could be better. Small minivan, Long wait times.
1 nacht verbleven in januari 2024

6/10 – Redelijk

samantha

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Voorzieningen
Food good Rooms they were okay Staff okay The only problem I had was the pool doesn't work I have stayed with them many time and within 3 years still the pool doesn't work
1 nacht verbleven in januari 2024

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Kersey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and clean. The staff was amazing!!! Especially Wes at the front desk! 10 stars! Would stay here again.
1 nacht verbleven in januari 2024

4/10 – Matig

Mark

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Bright lights outside and poor window shades allowed light through
1 nacht verbleven in december 2023

8/10 – Goed

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Stephanie

Positief: Voorzieningen
The person working the front desk was very friendly!
1 nacht verbleven in december 2023

6/10 – Redelijk

John

Positief: Netheid
NO ice machines, refrigerator made no ice, desk clerk said he was expecting to bring some in maybe twenty minutes Room well worn
1 nacht verbleven in december 2023

8/10 – Goed

Christie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I thought this place was great. The only thing I didn’t like was that I was charged for parking and no one even asked if I had a car on the property.
7 nachten verbleven in november 2023

8/10 – Goed

Adel

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Great but needs TLC
Staff was great and very friendly. The place was as clean as possible given the fact that the building needs some serious renovation. The only reason I used serious renovation because what I've seen doesn't live up to the Homewood Suits I'm used to and I've stayed in lots of them all over the country.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Shelvy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front attendant was very friendly. Room was clean and comfortable. Breakfast was very good. Would stay here again!
2 nachten verbleven in november 2023

4/10 – Matig

Craig

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Property seems really old and worn down. This is the worst homewood suites condition wise we have stayed at
1 nacht verbleven in november 2023

10/10 – Uitstekend

karen, Electric City

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and staff was sweet
1 nacht verbleven in oktober 2023
Reactie van Gabby op 31 okt 2023
Thank you for staying with us and we look forward to serving you in the near future!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Annette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was convenient to BWI within minutes since we had an early flight. Staffing was helpful. particularly point out Ron the shuttle driver gave professional, friendly, joyous service. His recommendations for eating was on spot. He certainly knows the meaning of customer service. The suite design was very comfortable.
1 nacht verbleven in oktober 2023
Reactie van Gabby op 31 okt 2023
Thank you for taking time to highlight Ron, and how helpful he was during your stay! We appreciate you staying here with us, and we look forward to serving you in the near future.

2/10 – Ontzettend slecht

Kevin

Negatief: Personeel en service
Took over 25 minutes to Check in. Then when I go to the room and open the door, there’s a guy sitting on the couch in his underwear watching football. The room was OCCUPIED!!!!
4 nachten verbleven in oktober 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
7 nachten verbleven in oktober 2023

8/10 – Goed

Paul

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Richard

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Horrible Customer Service
Purchased the room through Hotels.com. Prepaid for my room for $520 for a three night stay. I have done this many times and it has always been worth it. At check in they took credit card for incidentals which is normal and expected. At checkout the front desk attendant asked for our room number and said you are all set. A few days later i have a charge from the hotel for $468. I contact the hotel and they tell me they never charged me. I send them screen shots of my account and they tell me they can't help me. They just don't care. The hotel itself is absolutely fine. Breakfast was good. The room was exactly as described and worked for my family. This would have been the place we stayed for all of our trips to Baltimore but not anymore. Ridiculous.
3 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Alicia

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Shaketia

1 nacht verbleven in september 2023

10/10 – Uitstekend

Matthew

Zakenreiziger, Reisde met huisdieren, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great. Facility was wonderful. Room was very comfortable. Only issue was that the complementary breakfast food was mediocre.
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Ali

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Rundown hotel
This hotel is rundown. The blackout shades were missing or broken. The shower spigot was broken and the tub drained very slowly. The pool was closed. The bathroom door didn’t lock and scraped the floor loudly. Many of the lamps and outlets didn’t work. The vanity wall was filthy from decades of splatter. The desk chair should be thrown out. The couches and chair in the living area were stained. The room hvac unit was loud. The pullout couch was un-usable. The staff were super friendly.
1 nacht verbleven in september 2023

8/10 – Goed

GARRY

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Had a number of minor inconveniences which should have been resolved quickly e.g. toilet would not flush, faucet in tub leaked during our entire stay. But overall I enjoyed my stay and particularly the staff. Specifically, the lady who managed the breakfast eating area was super fantastic!
7 nachten verbleven in augustus 2023

8/10 – Goed

Donna

Reisde met een groep
Positief: Personeel en service, comfort kamer
2 nachten verbleven in augustus 2023

8/10 – Goed

Sandra

Positief: Netheid, personeel en service
7 nachten verbleven in augustus 2023

8/10 – Goed

Amber, Reading

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Stayed 2 nights. Staff was pleasant. Liked that the bedroom was separate from kitchen/living room. It was nice that pots/plates/silverware/glasses were provided & being able to cook a few things to bring to a bbq. Thought hallways weren't very well lit. Heard pool was closed but it was also closed last year when my family had stayed - had it been open at all thru the year? I would recommend this property & would stay again.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Chelsi

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and efficient upon arrival. The room was very clean and comfortable.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Sophia

1 nacht verbleven in augustus 2023

8/10 – Goed

Michael

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel is pretty big and a bit dated. The eating area is nice and spacious. The hallways are dark ...needs better lighting. Rooms are nice - unfortunately, the pool was closed and we didn't know until we arrived onsite. The staff are nice - offered to shuttle us around if we needed.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Mary

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was trash all around the parking area.
1 nacht verbleven in augustus 2023

8/10 – Goed

Shaneaka

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room was overall nice but it was infested with roaches that i woke up seeing in the morning
1 nacht verbleven in juli 2023

8/10 – Goed

Casshay

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Susan

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The "suite" is really not a suite. It's a room with a pull out couch. The couch was a little shabby. The walls are very. thin. The hotel was very clean. The courtyard was very cute. Love that this hotel is pet friendly.
2 nachten verbleven in juli 2023

8/10 – Goed

Andrew

Positief: Netheid, personeel en service en comfort kamer
Good but needs a little TLC
Room needed a day of repairs. Shower head goose neck pointing to wall, shower handle came off in our hands, grab bar loose, one side of towel rack pushed through drywall, A/C service panel had fallen off and was leaning against TV stand. Rooms made up daily which is nice. Breakfast was good with friendly staff.
8 nachten verbleven in juli 2023

8/10 – Goed

Michele

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff at check in was awesome. Shuttles were great. However, I left a wake up call request and never received it.
1 nacht verbleven in juli 2023

4/10 – Matig

Rhonda

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Disappointing!
There were roaches ant several ants mainly in the kitchen and some throughout the room
2 nachten verbleven in juli 2023