2/10 – Ontzettend slecht
Dianne
Reisde met partner
6 dec 2025
Negatief: Staat van de accommodatie en faciliteiten
My S/O and I stayed here in mid-November and were extremely disappointed due to multiple serious safety issues. We’ve stayed at Sonesta locations before, but this experience was nothing like what we expected.
The women at the front desk were wonderful—kind and professional—so none of this reflects on them. The problems were with the incidents themselves and how they were handled.
1. False fire alarm + unannounced room entry
Around midnight the fire alarm went off and we evacuated, thinking there was a real fire. The next morning, three men knocked and immediately entered our room without waiting for permission, saying they needed to “do a quick check.” They inspected the room, including the toilet, and left without any explanation or apology. It felt invasive and unprofessional.
2. Armed individual on the property
On our last night, we saw an unknown man lingering in the foyer. A security guard arrived and told us he had a machete, pointing it out on the ground nearby. While we were speaking with her, the man suddenly exited the building and fast-walked toward us. Fearing he was going for the machete, we ran to our car. Police and paramedics later took him into custody.
Overall, the stay did not meet basic expectations for safety or peace of mind. The women at the front desk were great, but we would not stay here again. I also contacted Sonesta multiple times afterward and never received a response.
Dianne
11 nachten verbleven in november 2025