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Beoordelingen van Tropicana Atlantic City

3.5 out of 5
Tropicana Atlantic City
2831 Boardwalk, Atlantic City, NJ

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 3847 van 12164 beoordelingen" "
Gastenscore: 8 - Goed. 2696 van 12164 beoordelingen" "
Gastenscore: 6 - Redelijk. 1971 van 12164 beoordelingen" "
Gastenscore: 4 - Matig. 1577 van 12164 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2073 van 12164 beoordelingen" "

7,2/10

Netheid

7,2/10

Personeel en service

7,2/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

robert van

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Three hours waiting time in several rows, until we got our room. And not even the room with ocean view we booked. Complete afternoon lost with waiting in the lobby
1 nacht verbleven in augustus 2023
Reactie van Vito Aruanno op 15 aug 2023
Dear Robert,Thank you for taking the time to share your experience at Tropicana Atlantic City with us. We sincerely apologize for the unacceptable delay you encountered during check-in and for not providing you with the ocean view room you had booked. This level of service is not indicative of our standard, and we deeply regret any inconvenience caused.We understand that waiting in line for three hours is frustrating, and we apologize for the time you lost during your afternoon. Your feedback is incredibly important to us, and we assure you that we are taking immediate steps to address this issue and prevent it from occurring in the future.Once again, we apologize for any inconvenience caused, and we appreciate your understanding.Warm regards,Tropicana Atlantic City Management

8/10 – Goed

Alexander van der

Reisde met familie en kleine kinderen
Positief: Voorzieningen
The room was old and a little bit dusty, the bathroom needed maintenance.
2 nachten verbleven in september 2022
Reactie van Kwasatiriah op 1 okt 2022
Hello Alexander, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon!Thank you,Tropicana Atlantic City

4/10 – Matig

ShaMayra

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property was simply unclean. Around the property if you pay attention to elevators and floors and the rooms. The room we had in the Chelsea tower was full of dust and other unclean areas. Nothing was offered to accommodate besides coming to clean and they came, but to “clean,” not so much.
2 nachten verbleven in mei 2024
Reactie van Jasmine op 22 mei 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 – Uitstekend

bob

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
parking garage walls were power washed or painted, nice the elevator inside doors need to be replaced in the Havana Building. The back and side walls are fine
2 nachten verbleven in mei 2024
Reactie van Jasmine op 22 mei 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

6/10 – Redelijk

John

Negatief: Netheid, personeel en service
I was charged by the hotel AND Expedia. I would like to receive a refund of $189.
1 nacht verbleven in mei 2024
Reactie van Jasmine op 22 mei 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 – Goed

Tracy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice, but very difficult to find your way around the property! People were helpful. The casino allows smoking in many areas, of which I am not a fan. Restaurant options and amenities were plentiful.
2 nachten verbleven in mei 2024
Reactie van Jasmine op 22 mei 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

8/10 – Goed

Rasheda

Positief: Staat van de accommodatie en faciliteiten
Smoking rooms need to be updated or cleaned, I had to stay a night in one until my room was available and I didn't even want to touch or sit anywhere in the room
4 nachten verbleven in mei 2024
Reactie van Jasmine op 22 mei 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 – Uitstekend

Anyelina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tropicana was very nice and clean. My boyfriend and I we stood at the Chelsea Tower side and I love It, it was very nice.
2 nachten verbleven in mei 2024
Reactie van Jasmine op 22 mei 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 – Goed

rayna

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Check in for this hotel was horrendous! No staff!! No where to sit in their lobby! Line wrapped around forever!! No one came near our room to clean! An entire werkend! My husband had to hunt down staff just to get some vlean towels! Unacceptable! Not even valets be prepared to wait good 45 mins to get your car..the entire place is under staffed!!
2 nachten verbleven in mei 2024
Reactie van Jasmine op 22 mei 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 – Uitstekend

Yvonne

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Jasmine op 22 mei 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

4/10 – Matig

Debbie

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We did not get the room I scheduled.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Robin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The machines was paying.
1 nacht verbleven in mei 2024
Reactie van Eva Snowden op 20 mei 2024
Thank you for your review! We're glad to hear that the machines were paying during your visit.

10/10 – Uitstekend

Melissa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was tough finding our building but besides that all was great
1 nacht verbleven in mei 2024
Reactie van Jasmine op 21 mei 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

8/10 – Goed

walter

Positief: Netheid, personeel en service
Property is too big. No transportation services from airport to property
3 nachten verbleven in mei 2024
Reactie van Jasmine op 20 mei 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 – Goed

Ashley

2 nachten verbleven in mei 2024
Reactie van Jasmine op 21 mei 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

4/10 – Matig

Ramki

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We had booked the Tropicana for a night and the AC did not work in spite of calling Maintenance several times. After being promised that someone would be there to fix it within the hour, nothing had changed after 4-5 hours when we returned to the room after spending time at the casino. Management would not take responsibility and was willing to take off the resort fees of $39, when the room was sweltering at 76 degrees and we had paid close to 160$ for the night...rooms are dated and ACs dont work well in general....i shudder to think what it would be like in July / Aug
1 nacht verbleven in mei 2024
Reactie van Jasmine op 20 mei 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 – Ontzettend slecht

Surinder

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely rude employees. Long wait time for housekeeping/front desk
4 nachten verbleven in mei 2024
Reactie van Jasmine op 20 mei 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 – Ontzettend slecht

Monica

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid
Our room was overbooked and they gave us another room that was very dirty and had bugs in it. Very disappointed.
2 nachten verbleven in mei 2024
Reactie van Jasmine op 20 mei 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 – Uitstekend

Marybeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best place for vacation
2 nachten verbleven in mei 2024
Reactie van Jasmine op 20 mei 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

2/10 – Ontzettend slecht

Bryant

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I paid for a certain room, and tropicana gave my room away. I called to check in early they said no. When they told me to come in the next day to switch my room i did what they asked. Then when i went to switch the room they blocked for me, they gave it away. So i was stuck with a room that i should not have had. And did not get reimbursed or receive any accommodation. Terrible weekend experience, i was uncomfortable and upset that i was told they cannot do anything about it.
2 nachten verbleven in mei 2024
Reactie van Jasmine op 20 mei 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 – Uitstekend

Arlene

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10/10 recommend i love it!!
3 nachten verbleven in mei 2024
Reactie van Jasmine op 21 mei 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 – Uitstekend

Martin, Philadelphia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Jasmine op 21 mei 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 – Uitstekend

Lashonda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Jasmine op 21 mei 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

2/10 – Ontzettend slecht

Jimmy

Reisde met partner
Negatief: Voorzieningen
The hotel did not have non-smoking rooms, and my wife had bad asthma. We tried, but the hotel couldn't provide anything that didn't pose a risk to my wife's health, so they refunded our stay. They said they would reach out to Expedia to initiate the refund.
2 nachten verbleven in mei 2024
Reactie van Jasmine op 20 mei 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 – Ontzettend slecht

Linda

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The worst casino in the country!
1 nacht verbleven in mei 2024
Reactie van Rob op 19 mei 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 – Ontzettend slecht

Tisha

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
When I arrived was told the room I book was taken was given another smoke room , horrible couldn’t breathe the smell of the cigarette smoke was so bad didn care nope still was forced till the next day for another room
2 nachten verbleven in mei 2024
Reactie van Rob op 19 mei 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

6/10 – Redelijk

Colin

Reisde met familie en kleine kinderen
Positief: Voorzieningen
It took an hour to check in and I ordered a king size bed non-smoking they didn’t have it and I had to take two queen size beds instead.
2 nachten verbleven in mei 2024
Reactie van Rob op 19 mei 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 – Goed

Salisa, West Chester

Reisde met partner
Positief: Netheid, personeel en service
I like the Havana Tower. It's better than the other place I stayed in during my first visit. This by far was the easiest check in and outi have had. I managed to avoid the elevator crowd at checkout too.
1 nacht verbleven in mei 2024
Reactie van Jasmine op 20 mei 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

2/10 – Ontzettend slecht

Gerrod

They gave my room away it was supposed to be a 1 bed but instead I got 2 beds. The carpet had stains and the sheets was dirty
2 nachten verbleven in mei 2024
Reactie van customer relations op 19 mei 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

2/10 – Ontzettend slecht

JASON

Reisde met partner
Positief: Voorzieningen
Yup!
2 nachten verbleven in mei 2024
Reactie van customer relations op 19 mei 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

2/10 – Ontzettend slecht

Henry

Reisde met partner
I reserved a Deluxe King in the South Tower and they gave it away by the time I got to the hotel. All they had left was one room in the Chelsea Tower in which the room didn’t look like it’s been updated in 15 years. The Air Conditioner didn’t work properly and the TV was faulty. I complained about AC and was told someone would look at in an hour, that never happened. I paid $430 a couple hours of sleep. I have stay at the Trop a few times and I’ve always had a good experience until now. Sorry to say I’m very disappointed.
1 nacht verbleven in mei 2024
Reactie van customer relations op 19 mei 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect has everyone you need to have a great time without going outside.
1 nacht verbleven in mei 2024
Reactie van Rob op 19 mei 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 – Uitstekend

Harvin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van customer relations op 19 mei 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

8/10 – Goed

Tracy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love Wet Willies! But we miss some of the older slot machines, but crazy about all the new video game-like slots. Bring back the good old Lucky 7s!
1 nacht verbleven in mei 2024
Reactie van customer relations op 19 mei 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff, lots of dining optiosn. Atlantice City boardwalk best enjoyed during the day
1 nacht verbleven in mei 2024
Reactie van Jasmine op 20 mei 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 – Goed

Keosha, Brooklyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Jasmine op 20 mei 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

6/10 – Redelijk

Jamilia

Reisde met partner
We found a roach on our mattress the second night of our stay. Went down stairs to report the issue to the front desk they wouldn’t change our room
2 nachten verbleven in mei 2024
Reactie van Jasmine op 19 mei 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van customer relations op 19 mei 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van customer relations op 19 mei 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

2/10 – Ontzettend slecht

Milton

Negatief: Netheid
1 nacht verbleven in mei 2024
Reactie van Jasmine op 19 mei 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 – Ontzettend slecht

ILeena

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible experience! I could’ve stayed home! The best part was coming home. The staff were extremely rude. I will never in my life stay at this hotel again.
1 nacht verbleven in mei 2024
Reactie van customer relations op 19 mei 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

2/10 – Ontzettend slecht

ILeena

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Staff were so rude. It was the worst Atlantic City Experience of my Life!!!! I would never stay at this property again! Run for your life!
2 nachten verbleven in mei 2024
Reactie van customer relations op 19 mei 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 – Uitstekend

Carmen

Reisde met familie en kleine kinderen
Positief: Personeel en service
Loved the activities in the Tropicana was not a great room
1 nacht verbleven in mei 2024
Reactie van customer relations op 19 mei 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

2/10 – Ontzettend slecht

Martha

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was not helpful. Check in line was too long. Mediocre room for high price
1 nacht verbleven in mei 2024
Reactie van Rob op 17 mei 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 – Uitstekend

Nelvyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exelente servicios y bello lugar
2 nachten verbleven in mei 2024
Reactie van Rob op 17 mei 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

4/10 – Matig

Katrina

Reisde met een groep
Positief: Voorzieningen
Negatief: Netheid
I was very disappointed at the lack of cleanliness of my room. The hotel itself is nice. Many shops and good restaurants. I expected more. My hotel floors needed to be swept and mopped. There was tape holding up a wood panel over the bed. I asked for extra towels and the towels were dirty with hair on them. I called the front desk and was on eternal hold, so I just hung up.the toilet had permanent brown stains on it as well. Expected much better conditions.
1 nacht verbleven in mei 2024
Reactie van Rob op 17 mei 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

4/10 – Matig

Amanda

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms could use a major upgrade, feel dirty, wall paper is peeling, chairs look scuzzy. Pillows provided are doll sized - not for grown humans. Very disappointed for the price paid.
1 nacht verbleven in mei 2024
Reactie van Rob op 17 mei 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 – Uitstekend

Tiffany

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Jasmine op 18 mei 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

4/10 – Matig

Valisha

Negatief: Netheid
Too long to check in
1 nacht verbleven in mei 2024
Reactie van Jasmine op 19 mei 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 – Uitstekend

HERBERT, Carteret

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed my stay..!!
1 nacht verbleven in mei 2024
Reactie van Rob op 17 mei 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!