Hi Gwendolyn,Thank you for sharing your thoughts on your recent visit at RED ROOF INN & SUITES GALLOWAY. It's truly disheartening to read that the uncleanliness of your room upon check-in, the condition of the furniture and the other issues were among the hindrances of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Hello Vincent, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES GALLOWAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Raina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES GALLOWAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Jacqulynn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES GALLOWAY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice property and fair price. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Naydelin, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES GALLOWAY. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our desire to have your confidence in our abilities to eliminate similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Yasmin,Your review of the Red Roof Inn & Suites Galloway was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Dear Aleida,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES GALLOWAY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cancellation of your reservation. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. We ultimately aim for all our guests to have a positive and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Jade, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES GALLOWAY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Norman, Thank you for your feedback following your experience with us at the RED ROOF INN & SUITES GALLOWAY. In response to any hindrances faced, we sincerely apologize for the less-than-ideal experience. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Myra, Thank you for taking a moment to complete our survey. At the Red Roof Inn & Suites Galloway we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for reviewing our Red Roof Inn & Suites Galloway, Kiran. We aim to deliver a positive, clean and comfortable experiences for all our guests and we're happy you were satisfied with your stay.We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you again for sharing. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Shawn, We at the RED ROOF INN & SUITES GALLOWAY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. We appreciate the highlights regarding our free pet policy. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we at Red Roof aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Russell, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES GALLOWAY. I am sorry there was some confusion to locate our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Raina, Everyone here at the Red Roof Inn & Suites Galloway was proud to see your 5/5 score. I am thrilled that you found your experience with us to be very nice and comfortable. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

Dear Michael,Thank you for your review following your stay at Red Roof Inn & Suites Galloway. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the dusty floors, the loud neighbors and the other listed issues hindered your stay, which was saddening to read. Based on my investigations, I am seeing where your reservation was cancelled on our end and I am not seeing any charges. Please reach out to your booking source directly to be best assisted, should you have any disputes. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels. With thanks, Red Roof Management

Dear Rosalie, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Galloway. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that the less than ideal encounter with the staff. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Dear Raheem,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Galloway. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room, the broken jacuzzi and the door lock situation. While our top priority is to deliver positive customer service to our guest, it appears we fell short with you and for that, I sincerely apologize. Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback.I have shared your feedback with management to ensure that your concerns are addressed. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

Dear Chee,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Galloway. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice and helpful staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

Thank you, Kijana, for writing to us about your recent stay at the Red Roof Inn & Suites Galloway. We deeply regret the negative experiences you encountered with our staff's demeanor. We sincerely apologize for any inconvenience caused and assure you that your comments will be taken into consideration to make changes to enhance both the guest experience and staff training. Please know that your feedback is valuable to Red Roof.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Jeffrey,Thank you for reviewing our Red Roof Inn & Suites Galloway. We are happy to know that your 4/5 score was due to you finding our location to be a convenient one during your visit. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area.Sincerely,Red Roof Management

Hello Chee,Thank you for choosing to stay at our Red Roof Inn & Suites Galloway. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Bill. The staff and I at the Red Roof Inn & Suites Galloway appreciate your 5/5 score following your stay. I am happy that our convenience and friendliness pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Thank you for taking the time to leave a review, Peng. The staff and I at the Red Roof Inn & Suites Galloway appreciate your 5/5 score following your stay. It’s awesome to read that you liked staying with us. Great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our Red Roof guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Red Roof Management

Hello Major, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Galloway and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Darel, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES GALLOWAY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Thank you for your positive rating, Jessica, following your stay at the Red Roof Inn & Suites Galloway. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Tom, The staff at the Red Roof Inn & Suites Galloway and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you Kevin, for writing to us about your recent stay at the Red Roof Inn & Suites Galloway. We are utterly disappointed to learn that you encountered pests during your recent visit at our hotel, please accept our most sincere apologies. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Marguerite, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES GALLOWAY. We are sorry to hear that our customer service was less-than-desirable, your first room had a foul odor, and the second room was not clean and there was no top sheet on the bed. Our team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Dear Mike,We are sorry to hear about your recent experience at the RED ROOF INN & SUITES GALLOWAY. We strive to provide guests with all the comforts of home, so I am disappointed to read that your stay fell short of your expectations due to the upkeep and cleanliness of our hotel not being up to your standards, the missing bathroom light, peeling wallpaper, and the other concerns highlighted. Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback and we wish you all the best in your future travels. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Dear Charan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Galloway. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You mentioned that the room lacked cleanliness and that it had no basic amenities. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. In the future if you experience a problem during your stay, please alert the front desk so that we can correct the issue and make your stay more accommodating. Thank you again and I hope you will give us the opportunity to better serve you on your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Gregory, Everyone here at the Red Roof Inn & Suites Galloway was proud to see your 4/5 score. Your kind words regarding our location, quietness and location are much appreciated. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Eugene,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Galloway. At Red Roof we sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff, the cleanliness of the room, the great place and the other kind remarks you mentioned. However, it's truly disheartening to see you highlight that you were disappointed that there was no ice machine and the hair dryer was not working. I have shared your feedback with management in an effort to address the issue with the amenity not working. Nevertheless, I am so glad your visit still met you expectations, resulting in your 8/10 score. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Hi Cynthia,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Galloway. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described the room and service from staff which you found to be rude, please accept our apologies for any inconvenience. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Steven,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Galloway. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our pleasant staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist

Hello Kelly, Thank you for taking the time to tell us about your experience. I am truly disappointed that you did not leave with a good impression of our hotel. As we strive to provide the comforts of home, the issues that you’ve brought to my attention regarding the room being outdated, uncleaned comforter, an odor in your room and possible mold are troubling. To uphold our company's high standards, I have shared your comments with the management to have your claims investigated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you have a good day. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist

Dear Joseline,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Galloway. I am saddened to read that your most recent experience with us did not meet your expectations due to the situation you described regarding the uncleanliness of the property, the less than ideal encounter you had at front desk and the other concerns you listed. In regards to pets, pets are always free and our property adheres to a strict one pet per room policy. Your feedback is very important to us, so thank you for sharingAt Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hi Wayne,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Galloway. We appreciate that your 4/5 rating. However, the situation you described regarding the less than ideal encounter you had with the unpleasant odor in the stair case and in your room is truly regrettable. We apologize for the unacceptable experience you had during your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Leah,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Galloway. I'm disheartened to see that your stay was less than ideal. You highlighted that your stay was hindered due to the negative encounter you had with the front desk staff and the lack of amenities in the room. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AbigailRediResponse Specialist

Hello Taylor,Thank you for providing us with details about your stay at Red Roof Inn & Suites Galloway. I am thrilled that you were satisfied with the beds, the size of the bathroom, our staff and the quietness of our property. However, the experience regarding not getting anyone at the front desk after hours, the Wi-Fi that didn't work, your dissatisfaction with the floors amongst the other issues you described is truly disheartening, and I sincerely apologize for your impact this had and the impression it left with you. To ensure that a situation like yours doesn't happen again, the team will be reviewing your feedback as a training opportunity for staff and address the other concerns mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Devorine RediResponse Specialist

Hi Philip,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Galloway. I am disappointed that your experience did not meet your expectations as you indicated the sheets were damped, smelled and dirty. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Our team is committed to satisfying our guests, so your comments will be taken into consideration in an effort to address your concern as it will help us improve your experience.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Devorine RediResponse Specialist

Hello Valued Guest,It's disheartening to know that due to the issues you described regarding the unavailability of some facilities, the sizing of the pillows, limited towels and unemptied garbage. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Your feedback is very important to us, so thank you for sharing.We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof

Hi Thornton,Thank you for rating your recent stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

Dear Megan,Thank you for your kind words and positive feedback about your stay at our Red Roof Inn in Galloway, NJ. We are delighted to hear that our staff provided exceptional service and that you had a wonderful experience. We appreciate your recognition of our housekeeper's efforts as well. We strive to create a comfortable and enjoyable stay for all our guests, and we're glad we succeeded in your case. We hope to welcome you and your family back again in the future!Sincerely, Hotel Manager

Dear Mike,I'm sorry to hear about the issue you experienced with the fridge and the deposit. We strive to provide a positive experience for our guests, and it seems we fell short in this instance. We apologize for any inconvenience caused. If there is any miscommunication or misunderstanding, please reach out to our team so they can address your concerns and assist with the deposit matter, as normally it is returned on clear check-out. We value your feedback and appreciate the opportunity to make things right.Sincerely,Hotel Manager

Dear Umberto,Thank you for your feedback! We're glad to hear that you found your experience to be good. We appreciate your review and hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

Dear Michael,We're sorry to hear about your experience with our customer service and facility issues. Providing excellent customer service is important to us, and we apologize if we fell short of your expectations. We appreciate your feedback and will address these concerns with our team to ensure improvements are made. If there's anything specific, you'd like us to address, please feel free to provide more details. We value your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

Dear Tenesha,We apologize for the issues you encountered during your stay. It is disappointing to hear that the TV was not working, and the bathroom was not up to the expected standard of cleanliness. Your feedback is valuable to us, and we will address these issues with our team to ensure they are resolved and do not occur in the future. We understand that you expected a more comfortable and well-maintained room for the price paid, and we apologize for falling short of your expectations. Thank you for bringing these concerns to our attention, and we hope you will give us another opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

Dear Winnie, We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely,Hotel Manager