Uitzicht vanuit accommodatie

Beoordelingen van Polis Grand Hotel

4 out of 5
Polis Grand Hotel
19 Patission & 10 Veranzerou St, Athens, Attiki

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 190 van 475 beoordelingen" "
Gastenscore: 8 - Goed. 200 van 475 beoordelingen" "
Gastenscore: 6 - Redelijk. 61 van 475 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 475 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 475 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Willem

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De vriendelijkheid van het gehele personeel, een prima ontbijt en nette kamers. Ongezellig donker en geluidruchtig buitenterras van de brasserie. Rooftop buiten terras kan gezelliger met een plantje en/of een kaarsje. Hotel ligt centraal t.o.v. alle bezienswaardigheden en is uitstekend bereikbaar met metro vanaf vliegveld.
4 nachten verbleven in april 2023
Reactie van Vasilis Guest Services Manager op 28 mei 2023
Dear Willem,Thank you for your trust, for your amazing review and definitely for your suggestions. We will be waiting in great anticipation to welcoming you back.

10/10 – Uitstekend

Anita

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, clean, fantastic staff and very good breakfast.
3 nachten verbleven in oktober 2022
Reactie van Vassilis Guest Services Manager op 25 okt 2022
Dearest AnitaWe are so happy that you returned full of good memories and share the best feedback we could ever aim for. Thank you and we will be waiting for you.

8/10 – Goed

Soerindre

Positief: Netheid, staat van de accommodatie en faciliteiten
Prima ligging qua bereikbaarheid. Kamer was schoon. Douche ruimte zeer krap dat je niet fatsoenlijk kan douchen. Dit ondanks upgrade van €10,- extra per nacht. Geen minibar aanwezig en geen fleje water.
4 nachten verbleven in april 2022
Reactie van Guest Experience Team op 18 apr 2022
Dear Soerindre, thank you for your stay and your time to review us .We are really excited to read that your found our hotel's location convenient. We will address your remarks regarding shower cabins and complimentary bottle of water and thank you for mentioning is as we love to hear from our guests and receive their feedback. As for the mini bar of course and there is mini bar in all rooms with soft drinks beers and wines- guests can always call reception to ask for additional items or a refill if needed on same day. Thank you again for visiting us with kindest regards

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima ontbijt. Mooi uitzicht vanaf terras op Acropolis. Uitzicht vanuit kamer was minder mooi: op verouderde en verlaten kantoorgebouwen. Overall goede value for money
1 nacht verbleven in juni 2019
Reactie van Vassilis Xenoudakis Guest Services Manager op 3 jul 2019
Dear valued Guest, We are so thankful. We want only but the best for our Guest and Athens visitors and we are going to continue to try our best to do so. We are waiting for you!

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
5 nachten verbleven in mei 2019
Reactie van Vassilis Xenoudakis - Guest Services Manager op 17 mei 2019
Dear Guest, Every time you stay with us you should be like returning to your home away from home and this is how we want all our guests to feel. Thank you for your trust we will be waiting for you!

10/10 – Uitstekend

Angelina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vriendelijk personeel, goed ontbijt heel uitgebreid, kamers/hotel schoon.
3 nachten verbleven in maart 2019
Reactie van Vassilis Guest Services Manager op 19 mrt 2019
Dear Angelina, We are so happy that you had such a good time with us and loved our services. We hope tyo see you returning very soon. Thank you!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed hotel in het centrum van Athene. Alleen dat de kamers ietwat kleiner waren als dat ze op de foto staan. Voor de rest perfect.
6 nachten verbleven in november 2018
Reactie van Vassilis Xenoudakis - Guest Services Manager op 14 dec 2018
Dear Guest, We are thankful for posting about your great experience staying with us. We give our best for our guests and definitely will continue doing so. We hope to see you returning soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2018
Reactie van Vassilis Xenoudakis - Guest Services Manager op 28 nov 2018
Dear Guest, We are delighted by your high rating. We try to offer a great value for money experience to our visitors and return your trust in the best possible way. Thank you for staying with us, we will be waiting for you.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2018
Reactie van Vassilis Xenoudakis - Guest Services Manager op 16 okt 2018
Dear Guest, We are so grateful to receive your high rating and happy to see that you were greatly satisfied. Thank you for your trust we will be looking forward to welcoming you again on your next trip to Athens.

8/10 – Goed

Johan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grand verblijf.
Ruime kamers. Ligt op goede locatie, dicht bij metro en winkels/restaurants/musea. Goed ontbijt, restaurant is uitstekend, bar serveert goed cocktails. Personeel vertelt graag over Grieks eten, recepten en bereiding. Uitzicht vanaf het dakterras van het restaurant is prachtig.
6 nachten verbleven in september 2018
Reactie van Vassilis Xenoudakis - Guest Services Manager op 8 okt 2018
Dear Johan, Thank you for trusting our team for your stay and for your amazing review. Many of our guests appreciate our location and the convenience of being in the heart of Athens. It is our goal to make our guests feel welcomed and in good hands enjoying high level services. We are glad that we were so successful in doing so! It would be a pleasure for us to welcome you again soon.

10/10 – Uitstekend

Ediri

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Friendly staff
3 nachten verbleven in mei 2024
Reactie van Vasilis Guest Services Manager op 26 mei 2024
Dear Ediri,It is such a wonderful feeling to realize that we have been able to exceed your expectations! Thank you for trusting us your vacationing time and we will be waiting for you in the near future.

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful staff. Excellent breakfast.
3 nachten verbleven in mei 2024
Reactie van Vassilis Guest Services Manager op 22 mei 2024
Hello Heather,Such a great honor to have been your hosts here in Athens. Thank you for your wonderful review, we will be waiting for you!

8/10 – Goed

carlos

Positief: Netheid, personeel en service
Good location
2 nachten verbleven in april 2024
Reactie van Vassilis Guest Services Manager op 7 mei 2024
Dear CarlosWe are happy that you enjoyed your stay with us and benefited from our central location. We are thankful for staying with us and we will be waiting for you on your next trip to Athens

8/10 – Goed

Sergi

2 nachten verbleven in januari 2024
Reactie van Vasilis Guest Services Manager op 19 jan 2024
Dear Sergi,Thank you for trusting us your time in Athens. We always try to satisfy our Guests and it is very pleasing to realize that you return satisfied by our efforts. We will be waiting for you.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Vasilis Guest Services Manager op 19 jan 2024
Dear Guest,Thank you for trusting us with your vacationing time. We are glad to know that we were able to surpass your expectations. We will be waiting for you to return and experience our services that you loved so much.

8/10 – Goed

paraskevi

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Καθαρό , εξαιρετικο roof garden, πρωινό με μεγάλη ποικιλία για όλα τα γούστα. Ευγενέστατο προσωπικό
1 nacht verbleven in december 2023
Reactie van Vasilis Guest Services Manager op 13 jan 2024
Αγαπητή Παρασκευή,Με χαρά διαβάζουμε την υπέροχη κριτική σου. Ένα μεγάλο ευχαριστώ από όλους εμας και σας περιμένουμε!

8/10 – Goed

Anna

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Καταπληκτικό πρωινό, άψογη roof garden με τέλεια θέα, όχι πολύ ικανοποιημένοι με την καθαριότητα.
3 nachten verbleven in december 2023
Reactie van Vasilis Guest Services Manager op 1 feb 2024
Dear Anna,We are glad that you were greatly satisfied by your stay. Your comments have been forwarded to our Housekeeper we are sorry its is very uncommon that we receive anything but thriving comments about our cleanliness, thank you for reporting that. We will be waiting for you to return and experience all our services you loved so much.

10/10 – Uitstekend

michael

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Vasilis Guest Services Manager op 13 jan 2024
Dear Michael,Thank you for booking with us. We are honored by your excellent rating. Our team will continue giving their best so as you return fully satisfy every time you will be staying with us.

8/10 – Goed

Nigel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent breakfast. Comfy beds. Clean and tidy.
3 nachten verbleven in november 2023
Reactie van Vasilis Guest Services Manager op 13 jan 2024
Dear Nigel,We are excited to receive your amazing review. Thank you for staying with us, we will be looking forward to seeing you soon.

10/10 – Uitstekend

Gabriela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2023
Reactie van Vasilis Guest Services Manager op 18 nov 2023
Hello Gabriela,We are honored by your trust and absolutely delighted to realise that we went beyond your expectations! Thank you for staying with us and we will be waiting for you!

8/10 – Goed

Asif

Reisde met familie
Positief: Netheid, personeel en service
Great budget hotel, awesome view from the roof top restaurant. The staff are very friendly. One of the best breakfast spread I have seen. The neighbourhood 1 star.
Reactie van Vassilis Guest Services Manager op 4 nov 2023
Dear Asif,We are grateful for your amazing review and for verifying our promise for a memorable stay and quality 4 star services here at the center of Athens. We will be looking forward to welcoming you.

10/10 – Uitstekend

anita

2 nachten verbleven in oktober 2023
Reactie van Vassilis Guest Services Manager op 4 nov 2023
Dear Anita,We are so grateful for your fantastic review. We will be looking forward to welcoming you back.

10/10 – Uitstekend

Carlos

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo el servicio fue genial el hotel de lo mejor y sus habitaciones están de buena calidad
3 nachten verbleven in oktober 2023
Reactie van Vassilis Guest Services Manager op 4 nov 2023
Dear Carlos,We are grateful for your amazing review and for verifying our promise for a memorable stay experiencing our quality 4 star services here at the center of Athens. We will be looking forward to welcoming you.

8/10 – Goed

Johanna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Vassilis Guest Services Manager op 4 nov 2023
Dear Johanna,We are glad to know that we exceeded your expectations. Thank you for trusting us with your vacationing time. We will be more than happy to see you returning in the near future

6/10 – Redelijk

Maribeth

1 nacht verbleven in september 2023
Reactie van Vassilis Guest Services Manager op 27 sep 2023
Dear Maribeth,Thank you for honoring us with your stay here at the heart of Athens. We will be looking forward to welcoming you again in the near future.

8/10 – Goed

Janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Vassilis Guest Services Manager op 27 sep 2023
Dear Janet,Thank you for choosing our hotel for your stay here at the heart of Athens. We are glad that you loved your vacationing time with us and we will be looking forward to welcoming you again in the near future.

6/10 – Redelijk

Marie

Reisde met partner
Lift small and awkward as it has double doors which needed to be pushed to open. The corridor was dark and gloomy. The shower head didn't work.
2 nachten verbleven in september 2023
Reactie van Vassilis Guest Services Manager op 27 sep 2023
Dear Marie,Thank you for staying with us. We place safety of our Guests first therefore our elevators come with a double door. Also your shower head was working it is very saddening that you did not ask our team to show you how it was operated. Our corridors have been designed to make our guests feel relaxed and introduce them to the seance of privacy and quietness. Once more thank you for honoring your stay with us and for allowing us in public to reply to your queries. We will be waiting for you.

6/10 – Redelijk

Sin Mei

Positief: Personeel en service
4 nachten verbleven in september 2023
Reactie van Vassilis Guest Services Manager op 27 sep 2023
Dear Sin Mei,Thank you for honoring us with your stay. We will be looking forward to welcoming you again.

10/10 – Uitstekend

Lilian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good location. Walkable to most of the famous attractions!
3 nachten verbleven in augustus 2023
Reactie van Vasilis Guest Services Manager op 22 aug 2023
Hello Lilian,Such a great review we are honored! Thank you so much for your trust. We will be looking forward to welcoming you back.

10/10 – Uitstekend

Fabian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sauber Zimmer mit sehr freundlichem und hilfsbereitem Personal. Sehr Nahe von den Sehenswürdigkeiten.
1 nacht verbleven in augustus 2023
Reactie van Vasilis Guest Services Manager op 9 aug 2023
Dear Fabian,What a pleasant surprise it is to know that we have exceeded your expectations. We will be waiting for you on your next trip to Athens.

10/10 – Uitstekend

Sarra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hôtel est très propre par contre dehors d’hôtel est sale , il y a plein de tag et insécurité
1 nacht verbleven in juli 2023
Reactie van Vasilis Guest Services Manager op 9 aug 2023
Hello Sara,Thank you for your kind words we are delighted to know that you had such an amazing time. We are waiting for you!

10/10 – Uitstekend

Jill

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was friendly and helpful. They gave good suggestions and directions. They also held our luggage while we went sightseeing.
1 nacht verbleven in juni 2023
Reactie van Vasilis Guest Services Manager op 12 jul 2023
Hello Jill,What wonderful news it is to know that you had such an amazing time staying with us. We will be looking forward to seeing you returning soon!

8/10 – Goed

Lais

Positief: Netheid, personeel en service
Many reviews talk about Omonoia Square being dangerous, specially at night. The hotel is well located, close to public transportation and walkable to the main landmarks in athens. However, since it’s a very central location in the city it shows more than other areas. I Uber/taxi at night as needed and I did not witness any issue. I did not feel unsafe at any time and the staff was amazing. Breakfast was also good. The room/bathroom was dated, but well maintained.
2 nachten verbleven in juli 2023
Reactie van Vassilis Guest Services Manager op 11 jul 2023
Dear Lais,Thank you for taking your time to write about your experience staying with us. Omonoia and the center of Athens as you experienced first hand is very safe and the best place to experience Athens beauties and the famous Greek way of life. We will be waiting for you.

4/10 – Matig

Asher

Reisde met een groep
Positief: Netheid
Negatief: Comfort kamer
1 nacht verbleven in juni 2023
Reactie van Vasilis Guest Services Manager op 5 jul 2023
Dear Asher,We are very sorry to realize that we failed to exceed your expectations. Should you wish, it will appreciated, send us a detailed feedback on the points that you would like us to become better. We hope in the future you give us one more opportunity to prove our excellent reputation and experience in person the minor and greater changes we introduce to become better.

10/10 – Uitstekend

Josefa Carolina

5 nachten verbleven in juni 2023
Reactie van Polis Grand Hotel | Guest Experience Team op 18 jul 2023
Dear Mrs. Josefa, thank you for reviewing us .We are thrilled understanding that you had a great stay with us. Looking forward to see you in the future.

10/10 – Uitstekend

Justin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed here for 3 nights. Room was on the small side but that was to be expected. Room was clean and staff were very nice. Breakfasts were terrific and the rooftop restaurant was also really good with great views and good service. Area around the hotel seemed fine. We didn’t really get off the main roads especially at night but we never felt unsafe. I’m sure there are nicer areas to stay in Athens but this sufficed just fine.
3 nachten verbleven in mei 2023
Reactie van Vasilis Guest Services Manager op 24 jun 2023
Hello Justin,Thank you for your amazing review we give our best so as all our Guests love their stay with us enjoying to the maximum our services as such the amazing breakfast the cleanliness and all that you describe in your review, they are all part of our promise. Athens city center is the best place to experience Greece and a very safe place to stay. Thank you once more and we will be waiting for you.

10/10 – Uitstekend

Brigitte

Positief: Staat van de accommodatie en faciliteiten
Proche de tout
4 nachten verbleven in juni 2023
Reactie van Vasilis Guest Services Manager op 24 jun 2023
Dear Brigitte,We are excited that you loved your time with us and our promise met all of your expectations in the best possible way. We will be looking forward to seeing you again in your next visit to our vivid city.

10/10 – Uitstekend

Xinmin, League City

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's good location. It's clean and friendly. Especially its breakfast is so rich and variety.
1 nacht verbleven in mei 2023
Reactie van Vasilis Guest Services Manager op 5 jun 2023
Hello Xinmin,It is so pleasing to read that our efforts have been appreciated. The warm welcome, the cleanliness, our varied breakfast are all result of our dedication to our promise for an amazing stay at the heart of Athens. Thank you for your trust, we will be waiting for you.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sketchy area
1 nacht verbleven in mei 2023
Reactie van Vasilis Guest Services Manager op 28 mei 2023
Dear John,We are so glad that we scored max points on your stay with us. Thank you for your trust and we will be waiting for you!

8/10 – Goed

Della

3 nachten verbleven in mei 2023
Reactie van Vasilis Guest Services Manager op 28 mei 2023
Dear Della,We are happy that you loved your time in Athens and had a great vacationing experience with us. We hope to see you returning soon.

6/10 – Redelijk

Michael Lindemann

Positief: Personeel en service
5 nachten verbleven in mei 2023
Reactie van Vasilis Guest Services Manager op 28 mei 2023
Dear Michael,Thank you for staying with us. It is to our great sorrow that we failed in fully satisfying you. Please feel free to send us your feedback so as we know where we can become better, Thank you, we are sorry and we will be waiting for you and your feedback.

10/10 – Uitstekend

Christine

Reisde met een groep
Positief: Netheid, personeel en service
They were great to my friend who arrived before me and was alone for several days
3 nachten verbleven in april 2023
Reactie van Vasilis Guest Services Manager op 28 mei 2023
Hello Christine,We want the best for our Guests that translates into our services and of course our genuine welcoming. Thank you for your review and for staying with us. We will be looking forward to seeing you and your friend in your following stays here with us at the center of Athens.

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable bed ! Super helpful staff
1 nacht verbleven in april 2023
Reactie van Vasilis Guest Services Manager op 10 apr 2023
Hello John.Such a joy to read your review. We are waiting for you!

10/10 – Uitstekend

Irina

1 nacht verbleven in maart 2023
Reactie van Vasilis Guest Services Manager op 4 apr 2023
hello IrinaThank you so mush for trusting us with your stay we will be waiting for you

4/10 – Matig

sebastian

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2023
Reactie van Vassilis Guest Services Manager op 20 jan 2023
Dear Sebastian,We are so sorry to realise after your departure that we did not meet your expectations. Should you wish to assist us in becoming better please contact us with further details on how we could have made your stay a very pleasing experience. We are sincerely sorry and will be waiting for your detailed feedback.

6/10 – Redelijk

Daniel

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Good breakfast, that’s about it!
Never a 4* hotel. Rooms are very dated and desperately in need of renovation. Location is good and most tourist sites can be easily reached on foot. A word of warning though, there are a lot of homeless in the immediate vicinity of the hotel, wouldn’t normally be an issue for me but some literally going to “the toilet” in full view on a busy street in front of children.
3 nachten verbleven in december 2022
Reactie van Vassilis Guest Services Manager op 14 dec 2022
Dear Daniel,We are very conserned about your review. We are at the very center of Athens close to everything. The hotel including the rooms has very recently been renovated, we give our best to upkeep it and we are sorry that you find them dated thus you did not report anything during your stay. Even though it is not related and should not be on our review since this is not related to our services, we would liek to take the opportunity and inform you that Athens center is definitely not a tourist only area and one will meet other type of people that includes less fortunate people likewise in any capital city of the word. We are deeply sorry that you did not enjoy your stay with us and the center of Athens, our team will continue trying hard to provide a high level of service at the heart of Athens.

10/10 – Uitstekend

Karen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our 1 night stay wit the Polis Grand Hotel prior to embarking on our cruise. The staff was very helpful and responsive to emails as we were planning our trip. The rooms were immaculate and the included breakfast was amazing. The only negative was the street noise (we like to sleep with the window slightly open.) We definitely would recommend this hotel.
Reactie van Vassilis Guest Services Manager op 21 dec 2022
Dear Karen,Thank you for your amazing review. We put our guests at the center of our attention and will continue doing so and finding ways to get better every time you return to us. We will be waiting for you.

10/10 – Uitstekend

Timothy J

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff really worked hard to turn rooms over to allow for early check in as our cruise released us at 8am.
Reactie van Vassilis Guest Services Manager op 2 dec 2022
Hello Timothy,We are so happy to read your review. Everybody gives their best to make sure that you, our valued Guests return excited like you did. Thank you for your trust and we will be waiting for you

10/10 – Uitstekend

Brenda

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location to plaka and many attractions. Staff very accommodating for our group. Found a light not working and reported it with timely response.
1 nacht verbleven in november 2022
Reactie van Vassilis Guest Services Manager op 2 dec 2022
Dearest Brenda,It feels so nice reading your review and knowing that you had such an amazing time. Thank you for being wonderful guests, we will be waiting for you in the future as well.

10/10 – Uitstekend

Eric

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2022