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Just what we needed and very friendly staff in a great location. Would stay again!

We stayed 3 nights at this hotel for a girls’ trip, and honestly, we don’t understand the negative reviews at all! We had the family/triple room with one double bed and one sofa bed. We arrived around midnight and were welcomed by very friendly staff. Our room (Room 3) was much more spacious than we expected after reading reviews saying the rooms were tiny. The toilet and shower were separate, which was great. The shower was a little small, but the water was warm and everything worked perfectly. We had also read comments about bad smells, but our room smelled completely fine. The hallways even had a pleasant vanilla-like smell. My friend found the sofa bed uncomfortable, so we asked reception if they could add an extra mattress. When we returned a few hours later, it had already been sorted. Great service! The location is fantastic, with the Tube station less than a 2-minute walk away. There was occasionally some hallway noise, but it’s an older building, so that’s understandable. Our room wasn’t cleaned during our 3-night stay, but we honestly didn’t mind. Fresh towels were available whenever we asked. Overall, we were very happy with our stay. Friendly staff, a spacious and clean room, and an amazing location. And honestly, 3 nights for £100 per person in Kensington is an absolute steal! If you expect luxury, you’ll need a bigger budget. For the price, location and what you get, we’d definitely stay here again!

Lovely room, enough space in the room which was also pretty cozy because of how they construct the rooms

The hotel is clean but outdated. The lobby is so poorly lit it looks like a horror movie set. You may need a flashlight to check in. Our room was four floors up via narrow twisting stairs. I worried about negotiating these stairs in case of fire. Only one light bulb in the room’s central light fixture worked, so the actual room was also dim. The bathroom was private and fully equipped, but is the smallest bathroom I have ever seen other than in a camping trailer. The location is very good, close to the train station, restaurants, Hyde Park and Kensington Gardens. Nicer accommodations are available nearby.