Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 373 van 671 beoordelingen" "
10 - Uitstekend
373
Gastenscore: 8 - Goed. 175 van 671 beoordelingen" "
8 - Goed
175
Gastenscore: 6 - Redelijk. 74 van 671 beoordelingen" "
6 - Redelijk
74
Gastenscore: 4 - Matig. 34 van 671 beoordelingen" "
4 - Matig
34
Gastenscore: 2 - Ontzettend slecht. 15 van 671 beoordelingen" "
2 - Ontzettend slecht
15
8,8/10
Netheid
9,0/10
Personeel en service
8,4/10
Voorzieningen
8,6/10
Staat van de accommodatie en faciliteiten
8,6/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Hans
Reisde met partner
1 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Onverwacht stille kamer, geen last van verkeer.
Goed ontbijt.
Prettige ontvangst.
Badkamer: glazen of drinkbekers zouden prettig zijn.
Hans
1 nacht verbleven in januari 2024
Reactie van Rob Hemmes op 3 feb 2024
Dear Hans,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
Roland
Reisde met een groep
10 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Roland
1 nacht verbleven in januari 2024
Reactie van Rob Hemmes op 12 jan 2024
Dear Roland,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager
2/10 – Ontzettend slecht
Aliaksandr
Zakenreiziger
12 dec 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
oude kamer, lawaaierig op de kamer door de riolering, staf heeft weinig oplossende vermogen
Aliaksandr
1 nacht verbleven in december 2023
Reactie van Rob Hemmes op 13 dec 2023
Dear Allaksandr,Thank you so much for taking the time to share your experience at our hotel. I want to extend my sincerest apologies for any little inconvenience experienced during your recent stay with us. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We truly look forward to welcoming you back in a non-distant future to give you the outstanding service we are used to and you expect.Warm regards,Rob HemmesGeneral MGR
10/10 – Uitstekend
Ilze
26 nov 2023
Ilze
1 nacht verbleven in november 2023
Reactie van Rob Hemmes General Manager op 17 dec 2023
Dear Itze,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
Leslie
31 okt 2023
Leslie
1 nacht verbleven in oktober 2023
Reactie van Rob Hemmes - General Manager op 3 nov 2023
Dear Leslie,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,
6/10 – Redelijk
Maud
Reisde met partner
29 okt 2023
Negatief: Staat van de accommodatie en faciliteiten
Het hotel viel ons tegen, kamer somber en badkamer gedateerd (schimmel) duur voor wat de kamer te bieden had.
Vriendelijk personeel!
Maud
1 nacht verbleven in oktober 2023
Reactie van Rob Hemmes op 7 nov 2023
Beste Maud,Hartelijk bedankt voor het achterlaten van uw review over de ervaring die u heeft gehad tijdens uw verblijf. We betreuren het ten zeerste dat uw ervaring bij ons niet aan uw verwachtingen voldeed. We zullen uw feedback gebruiken om onze service te verbeteren en onze toekomstige gasten een betere ervaring te bieden.Met vriendelijke groet,Rob HemmesGeneral Manager
6/10 – Redelijk
Manolito
Zakenreiziger
23 mrt 2023
Negatief: Comfort kamer
Manolito
1 nacht verbleven in maart 2023
Reactie van RHemmes op 10 apr 2023
Dear Manolito,Thank you very much for rating us. We hope to welcome you back soon. Sincerely, Rob Hemmes General Manager
10/10 – Uitstekend
Dick
Reisde met familie
19 mrt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ideal hotel, at very short walking distance of Carré, Operahouse, Hermitage, and much more.
Dick
1 nacht verbleven in maart 2023
Reactie van Rob Hemmes op 20 mrt 2023
Dear Guest, It is great to see that you have enjoyed your stay with us. I highly appreciate you leaving your experience with us online and highlighting the location. Your note is shared and proudly received. We hope to welcome you back at the Eden Hotel again. It has been a great pleasure.Best Regards, Rob HemmesGeneral Manager
10/10 – Uitstekend
Gezina
20 aug 2022
Gezina
1 nacht verbleven in augustus 2022
10/10 – Uitstekend
Norbert
Reisde met partner
19 jun 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer vriendelijk personeel en snel check in
Norbert
1 nacht verbleven in juni 2022
Reactie van Debbie op 23 jun 2022
Dear Norbert,
Thank you very much for sharing your experiences with us. Your comments have been forwarded to the team and it would be a great pleasure to welcome you back as our guest!
With kind regards,
Debbie
6/10 – Redelijk
Glenn
30 apr 2022
Glenn
1 nacht verbleven in april 2022
10/10 – Uitstekend
Mike
13 nov 2021
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mike
1 nacht verbleven in november 2021
Reactie van Esther op 14 nov 2021
Dear Mike,
Thank you for choosing to stay at the Eden Hotel Amsterdam and for sharing your experience. It would be a great pleasure to welcome you back as our guest!
With kind regards,
Esther
10/10 – Uitstekend
Anneke
9 sep 2021
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Splinternieuw modern ingericht hotel met goede voorzieningen en heel vriendelijk personeel!
Anneke
1 nacht verbleven in september 2021
Reactie van Esther op 13 sep 2021
Beste Anneke,
Hartelijk dank voor deze prachtige beoordeling. Het is erg fijn om te zien dat u heeft genoten van uw verblijf en het personeel vriendelijk en vakkundig vond. Wij kijken er naar uit u in de toekomst nogmaals te mogen verwelkomen.
Met vriendelijke groet,
Esther
10/10 – Uitstekend
Michael
23 aug 2021
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Michael
2 nachten verbleven in augustus 2021
10/10 – Uitstekend
Caleb
29 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the breakfast that was provided and staff were very friendly. Also having a little shop inside the hotel was perfedt for those quick convenient needs
Caleb
2 nachten verbleven in april 2024
10/10 – Uitstekend
Marika
Reisde met familie
29 apr 2024
Positief: Netheid, personeel en service en voorzieningen
Great location! Room with a lovely view. Beds comfortable
Marika
3 nachten verbleven in april 2024
10/10 – Uitstekend
Ronda
Reisde met partner
29 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location. The amenities were wonderful.
Ronda
3 nachten verbleven in april 2024
6/10 – Redelijk
Ivonne
Reisde met familie
28 apr 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Los baños no tienen ventilación, la alfombra está muy vieja
Ivonne
3 nachten verbleven in april 2024
10/10 – Uitstekend
Gillian
28 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was in an excellent location and had several eco-friendly features I liked, including no maid visits for three days if you choose, low flush toilets, electrical outlets and lights that only work with your card key, all sorts of things.
The staff were friendly and helpful, the rooms were compact but provided everything you needed. Fully recommend.
Gillian
3 nachten verbleven in april 2024
8/10 – Goed
Adrian
Reisde met familie
27 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel in Amsterdam city centre. Easy to alk around and there was a tram stop 3 minutes away
Adrian
4 nachten verbleven in april 2024
Reactie van Rob Hemmes - General Manager op 28 apr 2024
Dear Adrian,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager
8/10 – Goed
Meenal
Reisde met een groep
27 apr 2024
Positief: Netheid
I had the smallest bathroom possible on the 1st day which they switched me to a bigger room the next day when i complained. But i had booked this hotel looking at the pictures and paid more for the bigger room. I told the staff abt this but they did nothing. Basically, i was charged the same amount for all nights even though my 1st night wasn't spent in the room i paid more for
Meenal
3 nachten verbleven in april 2024
Reactie van Rob Hemmes - General Manager op 29 apr 2024
Dear Meenal,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. My sincere apologies that the quality of service did not meet your expectations. We take all feedback seriously and will use it to improve our guest experience.Thank you for staying with us. We hope to welcome you back in the near future.Best regards,Rob HemmesGeneral Manager
4/10 – Matig
Ligia
Reisde met een groep
26 apr 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The price of the property is a rip off. My hotel room was very worn out, small, old, and smelly. It was nothing similar to the higher scale pictures advertised in Expedia. When i complained to the front desk they told me that all the rooms with canal view are old.
It was very disappointing as i paid an expensive price for the room. It felt i was in a hostel.
Be aware that you have the option to have a renovated room but it wont have a canal view.
The staff was very polite.
I won't be going back to that hotel.
Ligia
2 nachten verbleven in april 2024
Reactie van Rob Hemmes General Manager op 27 apr 2024
Dear Ligia,Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our guest service. However, I am sorry to hear that you were disappointed with the décor of your room. We appreciate your comments and will take them on board as we strive to improve the experience for our guests. We hope that despite this, you were able to enjoy your time in Amsterdam and we would love the opportunity to welcome you back in the future with a refreshed room décor!Warm regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
JOSE
Reisde met partner
25 apr 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
es muy confortable y agradable la habitación. Pero
No es nada espaciosa la habitacion, sobre todo para dos maletas no hay donde ponerlas y extenderlas. fuera de eso es muy buen hotel con excelente desayuno.
JOSE
2 nachten verbleven in april 2024
Reactie van Rob Hemmes General Manager op 26 apr 2024
Dear Jose,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It's great to know that you also appreciated our breakfast offerings. However, I am sorry for the lack of space in room.We take all feedback seriously and will use it to improve our guest experience. Thank you for staying with us. We hope to have the opportunity to welcome you back in the future.Warm regards,Rob HemmesGeneral Manager
6/10 – Redelijk
DIANE
Reisde met familie
22 apr 2024
Positief: Personeel en service
Negatief: Netheid
The hotel is in a very good location, all staff we saw were very friendly. On the downside we were a bit dissappointed that during the three nights we stayed we had no house keeping in the room, there were peanuts under the chair from previous guests, no daily towel change, no clean cups or replenishing of supplies for the coffee machine and the window wouldn't shut properly. Given the price we expected a bit more. All said it was a comfortable stay.
DIANE
3 nachten verbleven in april 2024
Reactie van Rob Hemmes General Manager op 23 apr 2024
Dear Diane,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay. Thank you for mentioning our team! I will share your kind words of recognition with them, as I am certain they will also be delighted to hear them. We do apologize for the inconvenience you had with the cleanliness in your room during your stay. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Sincerely,Rob HemmesGeneral Manager
8/10 – Goed
lauren
21 apr 2024
Positief: Netheid, personeel en service en voorzieningen
It’s a little tired. The rooms and hallways need some work.
lauren
2 nachten verbleven in april 2024
Reactie van Psi op 22 apr 2024
Dear Lauren,Thank you for taking the time to share you feedback. We are so glad you enjoyed the most of your stay with us. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Warm regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
Colin
17 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Colin
2 nachten verbleven in april 2024
Reactie van Rob Hemmes - General Manager op 20 apr 2024
Dear Colin,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
susan
Reisde met een groep
14 apr 2024
Positief: Voorzieningen
Beautiful hotel. Well located. Jousef the manager helped us and provided excellent service!
susan
2 nachten verbleven in april 2024
Reactie van Rob Hemmes General Manager op 17 apr 2024
Dear Susan,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. I appreciate you enjoying our prime location. Also, I will definitely pass on the compliments to our colleague, he will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
michael
13 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Courteous and helpful staff with comfortable rooms and a good central location.
michael
7 nachten verbleven in april 2024
Reactie van Rob Hemmes General Manager op 16 apr 2024
Dear Michael,We are thrilled that you enjoyed your stay with us.My colleagues aim to provide all our guests with an exceptional and memorable experience, so we are delighted you enjoyed your stay at The Eden Hotel Amsterdam and that could enjoy our comfortable beds. Thank you for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager
8/10 – Goed
David
13 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good facilities in room , excellent breakfast, courteous staff....only complaint was bathroom was ridiculously small ..could hardly bend over washbasin or sit on loo!! ..there should be a warning for tall guys!!
David
3 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear David,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam.We're thrilled that you enjoyed our facilities and the breakfast. We are also delighted to read the positive comment about our staff. However, we are sorry to hear that you were disappointed about the size of the bathroom. We value all your feedback and hope that you will allow us the pleasure to provide you with an improved experience in the future.Warm regards,Rob Hemmes
10/10 – Uitstekend
Vladislav
Reisde met familie
13 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and nice hotel
Vladislav
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Guest,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam.We are thrilled to hear that you enjoyed your stay and the cleanliness of the hotel. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay!Warm regards,Rob Hemmes
10/10 – Uitstekend
Kathleen
Reisde met partner
10 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location with the nicest, most accommodating staff. On the main floor you'll find a bar, convenience store, and pool table. Room was great and quiet. Only con is the door to the restroom which isn't flush. Also the restroom was small. Didn't really overshadow the awesomeness of the hotel overall. I would stay there again. 10/10.
Kathleen
7 nachten verbleven in maart 2024
Reactie van Rob Hemmes - General Manager op 10 apr 2024
Dear Kathleen,Thank you for your positive review! I'm delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. However, I'm sorry to hear that the door and the space in the restroom did not meet your expectations. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Best regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
Marcel
Reisde met familie en kleine kinderen
9 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr zentral gelegenes Hotel im Stadtgebiet von Amsterdam. In unmittelbarer Umgebung sind eine Metrohaltestelle und eine Tramhaltestelle. Vieles zu Fuß zu erreichen. Das Hotel macht auch einen sehr guten Eindruck. Die Mitarbeiter sind alle sehr zuvorkommend und nett. Einziges kleines Manko wäre eine Minibar im Zimmer die gefehlt hat und wir hatten eine Badewanne statt einer Dusche. Aber das ist alles jammern auf hohem Niveau. Im gesamten ein Hotel was ich jeden empfehlen kann.
Marcel
4 nachten verbleven in maart 2024
Reactie van Rob Hemmes op 10 apr 2024
Dear Marcel,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
vanilla
Reisde met een groep, Reisde met familie
8 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for transportion, restaurants and late night food.
Highend shopping in walking distance as well as Redlight district.
I'm a walker so the place was perfect for me.
vanilla
2 nachten verbleven in april 2024
Reactie van Rob Hemmes - General Manager op 22 apr 2024
Dear Vanilla,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
Jasmin
Reisde met partner
7 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Kühlschrank könnte man brauchen im zimmer
Jasmin
3 nachten verbleven in april 2024
Reactie van Rob Hemmes op 9 apr 2024
Liebe Jasmin,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen.Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.Ihr Feedback ist für uns sehr wichtig, da wir uns ständig bemühen, die Erfahrungen unserer Gäste zu verbessern.Ich möchte mich aufrichtig für die kleinen Unannehmlichkeiten entschuldigen, die Sie während Ihres kürzlichen Aufenthalts bei uns durch das Fehlen des Minikühlschranks hatten.Ihr Feedback ist für uns sehr wichtig, da wir uns ständig bemühen, die Erfahrungen unserer Gäste zu verbessern.Wir hätten uns gewünscht, dass Sie sich während Ihres Aufenthalts bei uns gemeldet hätten, dann hätte unser Management gerne alle Probleme vor Ort gelöst.Wir freuen uns, dass Sie insgesamt eine positive Erfahrung mit uns gemacht haben, und wir freuen uns darauf, Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Rob HemmesGeneral MGR
10/10 – Uitstekend
Catherine
Reisde met een groep, Reisde met partner
7 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
GREAT HOTEL, EXCELLENT LOCATION - Our group of 8 (all from Canada) stayed at this hotel for two nights prior to our river cruise; we couldn’t have asked for anything better! Our rooms overlooked the Amstel Canal! The hotel is walking distance to everything (coffee, food, shopping)! Everything (literally) was at the hotel’s doorstep! Plus, the staff were great! We all (all 8 of us!) loved the Eden - I’d highly recommend it!
Catherine
1 nacht verbleven in april 2024
Reactie van Rob Hemmes op 9 apr 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager
8/10 – Goed
Andreas
Reisde met partner
5 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Saubere Zimmer, vielleicht etwas in die Jahre gekommen, aber trotzdem sehr gut. Ausgezeichnete Lage. Vieles zu Fuß erreichbar, ansonsten Straßenbahn gleich um die Ecke.
Andreas
3 nachten verbleven in april 2024
Reactie van Rob Hemmes op 9 apr 2024
Lieber Andreas,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen.Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.Unser Ziel ist es, eine entspannende und komfortable Umgebung für alle unsere Gäste zu schaffen, und wir freuen uns, dass uns das bei Ihrem Besuch gelungen ist.Wir werden Ihr Lob an das gesamte Team weiterleiten.Ihr Feedback ist für uns sehr wertvoll, und wir sind dankbar für Ihre Unterstützung. Wir freuen uns darauf, Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Rob HemmesGeneral Manager
10/10 – Uitstekend
Darlinda Jean
5 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was in a great location with beautiful canal views! The staff was always friendly and helpful to guide us with transportation in the right direction. The hotel is perfect to reach any location of Amsterdam quickly.
Darlinda Jean
6 nachten verbleven in maart 2024
Reactie van Rob Hemmes op 9 apr 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager
8/10 – Goed
Kirsten
5 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dejligt ophold, med venligt personale.
Kirsten
3 nachten verbleven in april 2024
Reactie van Rob Hemmes op 9 apr 2024
Beste Kirsten,Bedankt dat u de tijd heeft genomen om uw ervaring in ons hotel met ons te delen.Ik wil mijn oprechte excuses aanbieden voor het kleine ongemak dat u heeft ervaren tijdens uw recente verblijf bij ons.Uw feedback is erg belangrijk voor ons omdat we er voortdurend naar streven om de ervaring van onze gasten te verbeteren.We hadden graag gewild dat u ons tijdens uw verblijf op de hoogte had gebracht, dan had ons management het probleem ter plaatse kunnen oplossen.We zijn blij dat u een algehele positieve ervaring met ons had en we zouden u graag in de nabije toekomst weer verwelkomen om u te voorzien van onze uitstekende service.Met vriendelijke groet,Rob HemmesAlgemeen MGR
10/10 – Uitstekend
Brian
Reisde met een groep
4 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like supporting "Boutique" type properties rather than large chains. The Eden delivered everything as promised. Friendly, informative and helpful staff, very good location in terms of shopping, transport, and restaurants.
Brian
2 nachten verbleven in april 2024
Reactie van Rob Hemmes op 5 apr 2024
Dear Brian,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
Chester
4 apr 2024
Chester
2 nachten verbleven in maart 2024
Reactie van Rob Hemmes General Manager op 25 apr 2024
Dear Chester,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
Sahar
Reisde met familie
2 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful rooms very comfortable and most importantly is the way the handle any issues that you might have with your room. Joseph at the reception is very professional and helpful. The breakfast was amazing and he offered it to us to compensate the issue we had with the sink which he managed to sort out very quickly. All and all highly recommended hotel.
Sahar
4 nachten verbleven in maart 2024
Reactie van Rob Hemmes op 3 apr 2024
Dear Sarah,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager
8/10 – Goed
Lars
Reisde met familie, Reisde met familie en kleine kinderen
2 apr 2024
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Everything was fine.
Lars
4 nachten verbleven in maart 2024
Reactie van Rob Hemmes op 3 apr 2024
Dear Lars,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager
8/10 – Goed
Alison
1 apr 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Not even coffee and milk in the room
Room was cold
Shower glass was full of finger prints !!
Alison
2 nachten verbleven in maart 2024
Reactie van Rob Hemmes op 2 apr 2024
Dear Alison,Thank you so much for taking the time to share your experience at our hotel. We are proud to offer such a unique location to all our valued guests. We are so glad you enjoyed the most of your stay with us and we do apologize for the inconvenience you had with the room size and facilities. Regarding the cleanliness concerns you mentioned, rest assured that we have addressed this with our housekeeping staff to prevent any recurrence. Maintaining impeccable hygiene standards is a priority for us, and we are committed to rectifying any shortcomings.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR
10/10 – Uitstekend
Evonne
Reisde met familie en kleine kinderen
31 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We all thoroughly enjoyed our stay at the Eden. The staff was very accommodating and polite. It was convenient as there was store and a café in the hotel. The location was ideal, right in Rembrandt Square, walkable to so many places I would recommend this to anyone that’s going to visit Amsterdam.
Evonne
4 nachten verbleven in maart 2024
Reactie van Rob Hemmes op 1 apr 2024
Dear Evonne,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
keval
Reisde met partner
31 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our first stay at the Eden for the Easter weekend. As we arrived to the hotel (which is easily accessible to the main square and attractions), we were welcomed by the lovely reception staff.
We also kindly spoke to the hotel public relations staff who upgraded our room as we didn't have a view.
It was a perfect touch to our lovely stay!
See you soon x
keval
3 nachten verbleven in maart 2024
Reactie van Rob Hemmes op 1 apr 2024
Dear Keval,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager
4/10 – Matig
Yolanda
30 mrt 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Yolanda
1 nacht verbleven in maart 2024
Reactie van Rob Hemmes op 1 apr 2024
Dear Yolanda,Thank you so much for taking the time to share your experience at our hotel. I want to extend my sincerest apologies for any little inconvenience experienced during your recent stay with us. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR
8/10 – Goed
Guy
Reisde met partner
29 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very conveniently located, friendly staff and eager to help.
Rooms are fine, clean with very comfortable beds (in the newly refurbished wing). Bathroom is practical but not enough light, and towels need renewing, ours were very worn.
Will return.
Guy
3 nachten verbleven in maart 2024
Reactie van Rob Hemmes op 1 apr 2024
Dear Guy,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay and apologies for the little inconvenience with the towels: we wished you reported this during your stay, our staff would have solve this on the spot. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager
10/10 – Uitstekend
Mary Ann
Reisde met familie
29 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice staff and wonderful room overlooking the canal,.
Mary Ann
1 nacht verbleven in maart 2024
Reactie van Rob Hemmes General Manager op 29 mrt 2024
Dear Mary Ann,Thank you for sharing your wonderful experience at Eden Hotel Amsterdam with other travelers on this platform. It was a pleasure hosting you and we are delighted that our team members were able to make your visit even more memorable, and that our prime location in Amsterdam with canal view was the perfect base for your trip. We appreciate your kind words and hope to welcome you back for another unforgettable experience soon!Warm regards,Rob HemmesGeneral Manager
8/10 – Goed
Scott
Reisde met familie
27 mrt 2024
Positief: Voorzieningen
This was a convenient place to stay and the rooms were clean. When I hopped in the shower, the body wash dispenser had not been topped up. It was empty, as was the toilet paper dispenser - a magical combination. Also, cleaning staff never cleaned the room between days, so we had to rinse out the coffee cups for re-use. The room was a nice size and staff at the front desk were friendly and helpful. The beds were very comfortable as well. Their cleaners need to be more attentive to topping up supplies.
Scott
2 nachten verbleven in maart 2024
Reactie van Rob Hemmes op 28 mrt 2024
Dear Scott,Thank you so much for taking the time to share your experience at our hotel. We are proud to offer such a unique location to all our valued guests. We truly value your feedback as it helps us continuously improve our services.I want to extend my sincerest apologies for any inconvenience experienced during your recent stay with us with room amenities and cleanliness. We take this opportunity to clarify that our hotel on-demand cleaning service policy. Our Company is highly committed to environmental sustainability, and strives to minimize our impact on the environment. By offering an on-demand service, we are able to reduce unnecessary energy consumption and waste associated with daily cleaning of rooms This information is duly provided in two different moments, for easy access to this service.Additionally, we understand the importance of privacy and ensuring that our guests have a comfortable and undisturbed stay. By providing cleaning service on-demand, we aim to respect our guests' privacy and offer a more personalized experience, allowing you to enjoy your time with us without any disruptions.We appreciate your understanding and cooperation in this matter. We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR
10/10 – Uitstekend
Yelena
26 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Yelena
3 nachten verbleven in maart 2024
Reactie van Rob Hemmes op 28 mrt 2024
Dear Yelena,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager