Exterieur

Beoordelingen van Eden Hotel Amsterdam

4 out of 5
Eden Hotel Amsterdam
Amstel 144, Amsterdam

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 405 van 731 beoordelingen" "
Gastenscore: 8 - Goed. 192 van 731 beoordelingen" "
Gastenscore: 6 - Redelijk. 79 van 731 beoordelingen" "
Gastenscore: 4 - Matig. 38 van 731 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 731 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

marc

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goeie locatie
Centrale gelegen hotel
2 nachten verbleven in februari 2024
Reactie van Rob Hemmes op 19 feb 2024
Geachte gasten,Hartelijk dank dat u de tijd heeft genomen om uw ervaring in ons hotel te delen. Ik wil mijn oprechte excuses aanbieden voor het kleine ongemak dat u heeft ondervonden tijdens uw recente verblijf bij ons. Uw feedback is cruciaal voor ons als we voortdurend streven naar verbetering van de ervaringen van onze gasten.We hadden graag gewild dat u ons tijdens uw verblijf op de hoogte had gebracht, ons management zou het probleem graag ter plaatse hebben opgelost.We zijn blij dat uw algehele ervaring met ons positief was en we kijken er echt naar uit om u in de nabije toekomst weer te verwelkomen om u onze uitstekende service te bieden.Hartelijke groeten,Rob HemmesGeneral MGR

8/10 – Goed

Hans

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Onverwacht stille kamer, geen last van verkeer. Goed ontbijt. Prettige ontvangst. Badkamer: glazen of drinkbekers zouden prettig zijn.
1 nacht verbleven in januari 2024
Reactie van Rob Hemmes op 3 feb 2024
Dear Hans,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

Roland

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Rob Hemmes op 12 jan 2024
Dear Roland,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

2/10 – Ontzettend slecht

Aliaksandr

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
oude kamer, lawaaierig op de kamer door de riolering, staf heeft weinig oplossende vermogen
1 nacht verbleven in december 2023
Reactie van Rob Hemmes op 13 dec 2023
Dear Allaksandr,Thank you so much for taking the time to share your experience at our hotel. I want to extend my sincerest apologies for any little inconvenience experienced during your recent stay with us. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We truly look forward to welcoming you back in a non-distant future to give you the outstanding service we are used to and you expect.Warm regards,Rob HemmesGeneral MGR

10/10 – Uitstekend

Ilze

1 nacht verbleven in november 2023
Reactie van Rob Hemmes General Manager op 17 dec 2023
Dear Itze,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

Leslie

1 nacht verbleven in oktober 2023
Reactie van Rob Hemmes - General Manager op 3 nov 2023
Dear Leslie,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,

6/10 – Redelijk

Maud

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Het hotel viel ons tegen, kamer somber en badkamer gedateerd (schimmel) duur voor wat de kamer te bieden had. Vriendelijk personeel!
1 nacht verbleven in oktober 2023
Reactie van Rob Hemmes op 7 nov 2023
Beste Maud,Hartelijk bedankt voor het achterlaten van uw review over de ervaring die u heeft gehad tijdens uw verblijf. We betreuren het ten zeerste dat uw ervaring bij ons niet aan uw verwachtingen voldeed. We zullen uw feedback gebruiken om onze service te verbeteren en onze toekomstige gasten een betere ervaring te bieden.Met vriendelijke groet,Rob HemmesGeneral Manager

6/10 – Redelijk

Manolito

Zakenreiziger
Negatief: Comfort kamer
1 nacht verbleven in maart 2023
Reactie van RHemmes op 10 apr 2023
Dear Manolito,Thank you very much for rating us. We hope to welcome you back soon. Sincerely, Rob Hemmes General Manager

10/10 – Uitstekend

Dick

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ideal hotel, at very short walking distance of Carré, Operahouse, Hermitage, and much more.
1 nacht verbleven in maart 2023
Reactie van Rob Hemmes op 20 mrt 2023
Dear Guest, It is great to see that you have enjoyed your stay with us. I highly appreciate you leaving your experience with us online and highlighting the location. Your note is shared and proudly received. We hope to welcome you back at the Eden Hotel again. It has been a great pleasure.Best Regards, Rob HemmesGeneral Manager

10/10 – Uitstekend

Gezina

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Norbert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer vriendelijk personeel en snel check in
1 nacht verbleven in juni 2022
Reactie van Debbie op 23 jun 2022
Dear Norbert, Thank you very much for sharing your experiences with us. Your comments have been forwarded to the team and it would be a great pleasure to welcome you back as our guest! With kind regards, Debbie

6/10 – Redelijk

Glenn

1 nacht verbleven in april 2022

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Esther op 14 nov 2021
Dear Mike, Thank you for choosing to stay at the Eden Hotel Amsterdam and for sharing your experience. It would be a great pleasure to welcome you back as our guest! With kind regards, Esther

10/10 – Uitstekend

Anneke

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Splinternieuw modern ingericht hotel met goede voorzieningen en heel vriendelijk personeel!
1 nacht verbleven in september 2021
Reactie van Esther op 13 sep 2021
Beste Anneke, Hartelijk dank voor deze prachtige beoordeling. Het is erg fijn om te zien dat u heeft genoten van uw verblijf en het personeel vriendelijk en vakkundig vond. Wij kijken er naar uit u in de toekomst nogmaals te mogen verwelkomen. Met vriendelijke groet, Esther

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2021

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff and property
5 nachten verbleven in mei 2024

10/10 – Uitstekend

bruce

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bed was very comfortable. Room was very quiet. Staff were all very nice. excellent place to stay
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Odaine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay at this hotel. Facilities were clean and the location is great with plenty of shops and restaurants within walking distance. We also enjoyed the complementary breakfast options. We had a three week vacation across Europe and the customer service at this property was the best we experienced out of all the other properties we stayed at. Highly recommend!
Reactie van General Manager op 20 mei 2024
Dear Odaine, Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam.We are delighted to read that you found our facilities clean and our location convenient, and also that you enjoyed our breakfast offerings. We are specially trilled to hear about your sentiments regarding our staff. We strive to deliver the most unforgettable experiences to all of our guests, and it is rewarding to read that we succeeded in doing so.It was a pleasure to welcome you and we already look forward to host you again during your next stay.Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

keli

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location to get everywhere in the city! Close to the tram and the city central. Cafes everywhere. I would definitely stay again!
3 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Keli, Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay, specially the closeness to the public transports!Thank you for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 – Goed

Monica J

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel, quiet location, restaurant on site and one directly across the canal. Close to public transportation, Tram station just a few yards from back entrance to hotel. Everything was walkable from this location. Staff was super friendly and helpful.
3 nachten verbleven in mei 2024
Reactie van Rob Hemmes General Manager op 20 mei 2024
Dear Monica J,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. How amazing that you enjoyed our hotel amenities and our prime location!I will definitely pass on the compliments to our staff, they will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

4/10 – Matig

Cynthia

Negatief: Personeel en service
Room consistently overheated, had to keep window open. Window opened onto metal stairway. No refrigerator in room. Staff in breakfast area not very friendly.
7 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Arash, sammamish

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
definitely not a 4 star hotel ,we got inches of window on the ground and they call it canal view! very bad bathroom & towels .no refrigerator in the room & lot of noise. we also got some kind of red stain on our clean sheet , if they let me i will add photos !
3 nachten verbleven in mei 2024
Reactie van Rob Hemmes General Manager op 18 mei 2024
Dear Arash,Thank you so much for taking the time to share your experience with us. We tried to call you immediately, but unfortunately, we were unable to reach you. Please feel free to call us back at your convenience.We constantly strive to provide our guests with the best experience, and I regret that we didn't meet your expectations.We would like to apologize for any inconvenience you may have experienced. I have already shared your feedback with my team, as we are all committed to learning and enhancing our service.We sincerely hope you will consider giving us a second chance. We would love the opportunity to demonstrate that your recent experience is not typical for us. We look forward to the possibility of welcoming you back to the Eden Hotel Amsterdam in the near future.If you have any questions, please do not hesitate to reach out to me directly via phone or email.Warm regards,Rob HemmesGeneral Manager

8/10 – Goed

Christopher, Crawley

Zakenreiziger
Positief: Voorzieningen
Lovely hotel, centrally located. Close to local train station 5 mins walk. Nespresso coffee machine in room along with tea and creamer powder. Onsite mini shop service Starbucks coffee out of a machine. Good selection of restaurants close by. Avoid the £44 for breakfast the same breakfast the will offer you for £19 on arrival. But better selection of lovely breakfast places close by
1 nacht verbleven in mei 2024
Reactie van Rob Hemmes General Manager op 16 mei 2024
Dear Christopher,Thank you so much for sharing your feedback of your stay at Eden Hotel Amsterdam.It is wonderful to read you enjoyed our room and hotel amenities as well as our prime location.We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property and convenient location
3 nachten verbleven in mei 2024
Reactie van Rob Hemmes General Manager op 16 mei 2024
Dear Jennifer,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We are pleased to offer such a unique location to our valuable guests.Thank you for your feedback, we do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 – Goed

Diane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the friendly and informal atmosphere. The hotel had good facilities and staff were very helpful. Great location.
6 nachten verbleven in mei 2024
Reactie van Rob Hemmes General Manager op 16 mei 2024
Dear Diane,Thank you so much for sharing your feedback of your stay at Eden Hotel Amsterdam. How amazing is to understand that you enjoyed our prime location.It is also wonderful to read you enjoyed your stay with us. Thank you for mentioning our team! I will share your kind words of recognition with them, as I am certain they will also be delighted to hear them.Warm regards,Rob HemmesGeneral Manager

8/10 – Goed

M

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Location was great but the hotel looks dated.
3 nachten verbleven in mei 2024
Reactie van Rob Hemmes General Manager op 16 mei 2024
Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you found our location to be convenient for exploring Amsterdam. However, we are sorry to hear that you were disappointed with the décor of our hotel. We appreciate your comments and will take them on board as we strive to improve the experience for our guests. We hope that despite this, you were able to enjoy your time in Amsterdam and we would love the opportunity to welcome you back in the future!Warm regards,Rob HemmesGeneral Manager

8/10 – Goed

Antony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location and renovated within the past few years, so well designed and new. Great breakfast space. Easy checkin and checkout and helpful friendly checkin staff. Would have scored 5 stars but the room servicing is odd. We were not told at checkin that rooms are only serviced every three days for “environmental reasons”. We are very familiar and agree with not replacing towels every day, but I would expect rooms to be cleaned/ glasses cleaned/coffee replaced at this standard of hotel. Guests can request daily room servicing but despite us requesting this, it did not happen. On the positive, if we called housekeeping to request anything, they did bring it immediately. I still would definitely recommend this hotel for all of the other positive reasons.
3 nachten verbleven in mei 2024
Reactie van Rob Hemmes General Manager op 16 mei 2024
Dear Antony, We are proud to offer such a unique location and comfortable interior to all our valued guests. We are also pleased to read that you felt our staff were very helpful. In our efforts to be more sustainable, we provide housekeeping the day after every third night of your stay. We would like to apologize if this was not clear in our communications and for any inconvenience you may have experienced. I have already shared your feedback with my team, as we are all committed to learning and enhancing our services. Thank you so much for bringing this to my attention.Thank you for choosing Eden Hotel, and hope that you will allow us the pleasure of welcoming you back again soon.Sincerely,Rob HemmesGeneral Manager

10/10 – Uitstekend

Elizabeth, Burlington

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Rob Hemmes General Manager op 16 mei 2024
Dear Elizabeth,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

Vinca

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
We loved our executive corner room, which was large and tastefully decorated. Staff was friendly and attentive. I had 3 issues: 1. The cleaning was never done timely. Day 1 they were in our room at 4:30pm when we needed a break after touristing all day. Day 2 they never showed even though requeste for daily service upon arrival. We had to call and be in room with cleaners again at 5pm. 2. The toilet paper is simply odd and cheap. 3. No fridge in room was very inconvenient especially at the executive level. We had to mess around with ice twice a day to keep our caviar being transported for an event cold. A bit absurd. Put back the fridges.
3 nachten verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Dear Vinca,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam.We take pride in providing exceptional service, and we're thrilled to hear that you appreciated the friendliness and professionalism of our staff. We also glad you enjoyed the room decor and it's space.However, we do apologize for the inconvenience you felt with housekeeping timing and specially with the lack of fridge in the room. We take all feedback seriously and will use it to improve our guest experience. Thank you for staying with us. We hope to welcome you back in the near future for an improved stay, Sincerely, Rob HemmesGeneral Manager

8/10 – Goed

Tae Hee

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Rob Hemmes General Manager op 16 mei 2024
Dear Tae Hee,Thank you for staying with us. We are glad to hear that overall, your experience was positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

CHARLOTTE

Reisde met een groep
We loved the area, very easy to walk the canals, but also hop on a tram if going a bit further.
2 nachten verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Dear Charlotte,Thank you for taking the time to write a detailed and positive review of your experience at Eden Hotel Amsterdam.We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. We hope to have the pleasure of welcoming you back soon for another amazing stay with us at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

8/10 – Goed

Yariv

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Yariv, Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam.We are glad to hear that overall, your experience was so positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon! Warm regards,Rob HemmesGeneral Manager

8/10 – Goed

Catherine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 entrances, easy walk to trans, many dinner options close by
2 nachten verbleven in mei 2024
Reactie van Rob Hemmes - General Manager op 14 mei 2024
Dear Catherine,Thank you for your positive review! We're thrilled that you had such a wonderful experience with us, and that you were able to enjoy all that our hotel and the surrounding area have to offer.Thank you again for sharing your experience, and for choosing Eden Hotel Amsterdam as your preferred accommodation.Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location in city center. Staff was friendly and helpful, and room was very clean.
5 nachten verbleven in mei 2024
Reactie van General Manager op 11 mei 2024
Dear Jennifer, Thank you for sharing your experiences with the Eden Hotel Amsterdam,We are proud to offer such a unique location to all our valued guests. We are also pleased to read that you felt our staff were very helpful and friendly.Thank you once again for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

MICHAEL

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, near popular sites, good selection of walkable restaurants. Joseph the front desk MGR was most helpful with random questions and useful information.
4 nachten verbleven in mei 2024
Reactie van Rob Hemmes op 18 mei 2024
Dear Michael,Thank you for sharing your wonderful experience at Eden Hotel Amsterdam with other travelers on this platform. We are delighted that our team members were able to make your visit even more memorable, and that our prime location in Amsterdam was the perfect base for your trip. We appreciate your kind words and hope to welcome you back for another unforgettable experience soon!Warm regards,Rob Hemmes

8/10 – Goed

Eileen, Forest Hills

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was excellent; always available & helpful especially with dinner reservations. Rooms are clean but small & bathrooms lack shelving; we managed; bed is comfy. Great location. Overall a wonderful stay
6 nachten verbleven in mei 2024
Reactie van General Manager op 11 mei 2024
Dear Eileen, Thank you for taking the time to write such a detailed and positive review of your experience at Eden Hotel Amsterdam. We are delighted to hear that you had a great stay with us, and that our team was able to provide you with exceptional service and comfort during your visit.We value your comments regarding the room and the cleanliness. We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, great property with many amenities and staff who genuinely seem to care.
3 nachten verbleven in mei 2024
Reactie van General Manager op 11 mei 2024
Dear Daniel,Thank you so much for sharing your feedback of your stay at. It is wonderful to read you enjoyed your stay with us.We are glad to hear that overall your experience was so positive and thank you for mentioning our team!We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

Danielle, Newport Beach

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely enjoyed our stay at the Eden hotel. Convenient and very walkable area, tons of food options. Our room was very comfortable and very clean and modern with character. Staff was also very friendly and helpful, and accommodated us when we wanted to change rooms due to location. Would highly recommend and would stay again if I visit Amsterdam.
3 nachten verbleven in mei 2024
Reactie van General Manager op 11 mei 2024
Dear Danielle, Thank you for taking the time to write such a detailed and positive review of your experience at Eden Hotel Amsterdam. We are delighted to hear that you had a great stay with us, and that our team was able to provide you with exceptional service and comfort during your visit.We're especially thrilled that you enjoyed our prime location and the quality of our amenities.We always strive to make our guests feel at home and we're so glad that you felt the same way. We hope to have the pleasure of welcoming you back soon for another amazing stay with us at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location great. Walked everywhere. Excellent local restaurants
2 nachten verbleven in mei 2024
Reactie van General Manager op 11 mei 2024
Dear Brian, Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay.We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

Ron

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location was central
2 nachten verbleven in mei 2024
Reactie van Rob Hemmes General Manager op 10 mei 2024
Dear Ron,Thank you for staying with us. We are glad to hear that overall, your experience was so positive.It is great to know that you found our location convenient for your stay.We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,

8/10 – Goed

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very much a self serve hotel. Great location, clean rooms, but no maid service until after the third night unless requested. Took us four requests just to get extra towels. But, overall a good property. Would stay again.
3 nachten verbleven in mei 2024
Reactie van Rob Hemmes General Manager op 10 mei 2024
Dear Christopher, Thank you for staying with us. We are glad to hear that overall, your experience was so positive.It is great to know that you found our location convenient for your stay and we are are thrilled to hear that you enjoyed our rooms.However, we apologise for any confusion surrounding our Eco-Friendlier approach regarding the housekeeping service and any inconvenience it may have caused you. It was a pleasure to welcome you and we already look forward to host you again during your next stay. Warm regards,

10/10 – Uitstekend

Erica

Reisde met partner
Positief: Voorzieningen
Canal view was amazing! We felt close to all areas. Plenty of places to rent bikes but also walkable to many hot spots
3 nachten verbleven in mei 2024
Reactie van General Manager op 11 mei 2024
Dear Erica, Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It's great to know that you also enjoyed the view to the canal. We strive to provide our guests with the best possible experience, and we're glad that we could meet your expectations. We hope to have the opportunity to welcome you back in the future.Warm regards,Rob HemmesGeneral Manager

10/10 – Uitstekend

Dana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very happy with this accommodation find
3 nachten verbleven in mei 2024
Reactie van Rob Hemmes General Manager op 10 mei 2024
Dear Dana,We are incredibly grateful for your 5-star review of your experience at Eden Hotel Amsterdam.I am thrilled that you found our hotel to be a fantastic choice for your stay.It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,

4/10 – Matig

Bobby

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No cleaning for 3 days, very noisy rooms and old and dirty property
4 nachten verbleven in mei 2024
Reactie van General Manager op 10 mei 2024
Dear Bobby, Thank you for taking the time to share your experience with regards to your recent stay at the Eden Hotel Amsterdam.We do apologize for the inconvenience you had with the noise. As part of our commitment to sustainability, we offer housekeeping the day after every third night of your stay. However, if you would prefer daily room cleaning, you can indicate this preference during online check-in or at any time during your stay without any additional charges. We apologise for any confusion surrounding this and any inconvenience it may have caused you. We take all feedback seriously and will use it to improve our guest experience.Sincerely,Rob Hemmes, General Manager

8/10 – Goed

Heinz

Grosse Auswahl am Morgenbrunch, wurde immer wieder nachgefüllt. Unser Zimmer im ersten Stock hatte kein Tageslicht das war etwas schade. Sonst alles sehr gut
5 nachten verbleven in april 2024
Reactie van General Manager op 10 mei 2024
Dear Heinz, Thank you for taking the time to share your feedback with us with regards to your recent stay at the Eden Hotel Amsterdam.It's great to know that you appreciated our breakfast offerings.However, we apologize for any inconvenience caused by the lack of natural light. We appreciate your comments and hope to have the opportunity to welcome you back in the future!Sincerely, Rob HemmesGeneral Manager

6/10 – Redelijk

Edward

Reisde met partner
Positief: Netheid
Location was good. But for the cost, I expected more. The bathroom never really dried after a shower. It was always damped. The staff was ok..nothing special. We spnd the extra for a canal view..but not sure I would again. All in all...if there is no other option..would do this again...but would definitely be a last resort kinda situation
5 nachten verbleven in april 2024
Reactie van General Manager op 6 mei 2024
Dear Edward,Thank you for taking the time to share your feedback with us, we are glad to know you enjoyed our prime location. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the Eden Hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate you sharing your concerns regarding the bathroom and cost, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Rob Hemmes

4/10 – Matig

Celina

Reisde met familie
Negatief: Personeel en service, voorzieningen
The location is the best thing about this property. The hotel room ( superior twins ) was small. The bedding had some hairs on it when we checked in. The shower drain was draining slowly so the water from the shower overflowed into the rest of the bathroom causing it to flood and making it impossible to use the bathroom to get ready or for the other person to shower or get ready! The design of the shower is that’s it’s all the same floor! A technician came over and fixed it after our first shower so that was great! Also poor design with frosted but essentially see through glass shower “wall” that makes it so you can see the outline of whoever is in the shower! Basically not private at all. The design of the rooms leaves much to be desired. Also, we stayed four nights but their policy is to clean on the third night. By then trash was overflowing, bathroom was pretty dirty. Had to call to make sure they would clean. Would have been better after the second night. After the “cleaning” staff only left one hand towel and one bath towel when there’s two of us needing to shower. Hand towel was ripped! once the room was cleaned, I realized I was missing a bag of snacks I had left there during the day. I’m not terribly upset but just makes me feel I can’t trust the cleaning staff there. If they took a bag of almonds, what else could they have taken that I haven’t even noticed yet? We shall see. Overall not great. Too many issues. Would not stay again.
4 nachten verbleven in april 2024
Reactie van General Manager op 7 mei 2024
Dear Celina, Thank you very much for your detailed explanation about your recent stay in the hotel. We are sorry to hear that we were not able to meet your expectations. It is very unfortunate to read the missed opportunities.At the Eden Hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We are highly interested in your feedback. As such, I have included our Guest Relations Supervisor in our correspondence to facilitate further discussion on this matter. Despite our attempts to reach you by phone, we have been unable to establish contact, prompting us to resort to email communication. We remain hopeful for an opportunity to connect and address your concerns comprehensively. Once again, thank you for bringing this matter to our attention.Warm regards,Rob Hemmes

2/10 – Ontzettend slecht

Randy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We were given room 494. The room was very nice but we could hear people on the street until 4 in the morning. They were loud and drunk and it was continuous until 4. The next morning they moved us across the hallway to a very quiet room. So initial service sucked because she put us in a crappy room, but the next day they were great
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Michel, Rockland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is well located. Three minute walk to Rembrandtplein with restaurants. Fifteen from Dam Square with the Royal Palace, Madame Tussaud Museum and shopping. Central train station is a 23 minute walk or 7 minutes on tram. Canal in front of hotel and access by the back to Floating Flower Market.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Herlina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff let us early checked in as I had an elderly mother traveling with us, she also helped us with our luggages, thank you very much
3 nachten verbleven in april 2024
Reactie van General Manager op 20 mei 2024
Dear Herlina,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it.We are delighted to hear that our staff was able to assist you with an early check-in and help with your luggage, especially considering the needs of your elderly mother.It was a pleasure to welcome you and we already look forward to host you again during your next stay.Warm regards,Rob HemmesGeneral Manager