I liked its location and found it convenient to walk to the museum quarter close by. I was pleasantly surprised to be offered an upgrade from a deluxe room that I had originally booked. However, I noticed a musty smell in the new room. Also, there was an irritating, bubbling noise coming from one of the washbasins. Despite letting the reception aware of this, I heard nothing from them afterwards.
I was surprised by the lack of slippers, bathrobes, shaving and dental kits given Clayton was a four star hotel. I later read similar points raised in other reviews. Apparently, I should have made requests for such items at the reception. I feel I should have been advised of this at the time of booking in.
All in all, Clayton is a lovely hotel but I feel the reception staff could have done a little more than just a routine welcome with request for sight of my passport and immediate payment of city tax and refundable security deposit.