Dankjewel!

Dear Thank you very much for choosing CityHub for your stay. We take our guests’ feedback very seriously and we are very sorry to hear that we weren’t able to meet your expectations.
We hope you enjoyed beautiful Amsterdam anyway.

Hi Nice to hear that you had a good time at CityHub. Thank you for your review and for choosing us of your stay. We will be glad to welcome you again for your next trip to Amsterdam!

Thanks a lot for staying with us Patrick and for your nice words :) Hope to see you again in the future!

Thanks a lot for your kind words Joseph! Looking forward to your next visit :) Cheers

Thanks a lot for staying with us Jonathan! Hope you had an amazing time here :)Cheers!

Thank you Ritika! See soon

Gracie Carlo! Until next time

Thank you! See you soon

Thank you Isabel! See you soon

Thank you for your feedback, Bethany!Hope to see you soon

Thank you Alexander! See you soon

Hi Marcel,Thank you so much for your nice words and for choosing us for your stay! We're happy to hear that you had such a great experience and hope that you will visit us again next time you're in Amsterdam.Warm wishes, CityHub

Dear Sarah, thank you so much for staying with us and your warm and kind words! We appreciate it so much and it makes us super happy that you had such a great time here. It was a pleasure getting to know you and we hope that we can welcome you again in the future :) Take care and see you next time!

Hi Janessa, Thanks a lot for staying with us and your nice words! We hope that you had an amazing time here and that you will visit us again. Cheers, CityHub

Hi Zarina, thank you so much for staying with us and your kind words! We are more than happy that you had such a great stay and hope that you will visit us again in the future! Take care, your CityHub

Thank you, Claude! Hopefully we will meet again next time you're in Amsterdam :)

Thank you Marianne! It was a pleasure to have you here at CityHub Amsterdam and would love to see you again :)

Thanks Nils! Take care and hopefully we will see you again next time you're in Amsterdam!

Thanks Suzanne! It was a pleasure to have you here at CityHub!

Hi there! Thank you for your kind words and choosing us for your stay. We hope to welcome you again in the future!

Dear Guest, Thank you for taking the time to share your review. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lydia

Sehr geehrter Gast, Es tut mir aufrichtig leid, dass Sie keine Rückerstattung erhalten haben. Das Coronavirus betrifft uns alle auf eine Weise, die nicht vorhergesagt werden konnte. Wir arbeiten an einer Lösung, aber aufgrund der aktuellen Umstände und Buchungsrichtlinien ist es uns unmöglich, Ihnen und den anderen Reisenden die Rückerstattung zu gewähren, die sie verdienen. Es tut uns leid und wir hoffen, dass Sie unsere Entschuldigung annehmen. Freundliche Grüße, Lydia,

Querida erika, obrigada pelo seu comentário. Lamento sinceramente que você tenha experimentado Amsterdã dessa maneira e durante esses momentos críticos. O coronavírus é uma tragédia que não poderia ter sido prevista por nenhum de nós. Estamos tentando tirar o melhor proveito dessa situação, mas, infelizmente, as políticas de reservas e as medidas do governo dificultam a flexibilidade das reservas. Estamos trabalhando em uma solução e, até então, esperamos que você permaneça seguro e saudável. Atenciosamente, Lydia

Thank you!

Thank you!

Thank you!

Dear Eileen, thank you for your review and for choosing us for your stay. Happy to read that your daughter had a good time. Hope to see you again soon! All the best, Lydia from Cityhub

Thank you!