Bar met dakterras, uitzicht op de zee, dagelijks geopend

Beoordelingen van NAU Sao Rafael Atlantico

5 out of 5
NAU Sao Rafael Atlantico
Sesmarias, Albufeira

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 596 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 302 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 67 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 1000 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

johannes

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upgrade niet ontvangen omdat al de meest opgewaardeerde kamer was geboekt. Uitstekend verblijf. Zowel ontbijt als diner zeer verzorgd en van goede kwaliteit. Kamer mocht eerder in gebruik worden genomen dan de gangbare incheck tijd. Zeker 4 uur eerder.
7 nachten verbleven in maart 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 14 apr 2024
Dear Johannes,We would like to thank you for reviewing your recent stay. We are delighted to know that we were able to provide you with your room early and were able to meet your holiday expectations and contribute to a fantastic experience! We couldn't be more proud of our wonderful team and the wide range of products available at all of our outlets, so we appreciate your words of recognition for their attentive care and service. We look forward to welcoming you back to Nau São Rafael Atlântico on many more occasions and hope that we can offer you an upgrade next time. Best regards,Nau São Rafael Atlântico's Guest Relations Department.

10/10 – Uitstekend

Quinten

7 nachten verbleven in maart 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 14 apr 2024
Dear Quinten,We would like to thank you for choosing the Nau São Rafael Atlântico Hotel for your stay and for taking the time to give us your valuable feedback. We are overjoyed that everything went according to your satisfaction. We hope to welcome you again soon!Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Uitstekend

Yeganeh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect
3 nachten verbleven in februari 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 14 apr 2024
Dear Yeganeh, Our team would like to thank you for assessing your recent stay.We could not have hoped for a better review! It would be a pleasure to welcome you back to Nau São Rafael Atlântico and provide you many memorable moments. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Goed

johannes martinus

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We komen zeker terug. Sommige hotelkamers hebben balkon half ondergronds. Daardoor povere beleving. Faciliteiten goed. Service prima. Heerlijk voor voor- of najaar
7 nachten verbleven in november 2023

10/10 – Uitstekend

johannes

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi verblijf. Grenzend met de tuin aan zee. Uitstekend voor een weekje rust. Ontbijt is goed. Midden mei was het weer prima. Overwegend zonnig maar niet te warm. Genoten.
7 nachten verbleven in mei 2023
Reactie van Beatriz Português - Guest Relations op 27 mei 2023
Dear Johannes, Thank you very much for sharing your experience at our Hotel NAU São Rafael Atlântico.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we have met your expectations.We look forward to welcoming you back in the near future.Kind Regards, Beatriz PortuguêsGuest Relations

8/10 – Goed

Luc

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Een heel aangenaam hotel waar alle faciliteiten voor een goede vakantie aanwezig zijn. Het personeel was wel behulpzaam maar mocht wat vriendelijker zijn
9 nachten verbleven in juni 2022
Reactie van Beatriz Português - Guest Relations op 2 jul 2022
Dear Luc, Thank you very much for sharing your experience at our Hotel NAU São Rafael Atlântico. We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we met your expectations. Taking your comments into consideration, we will continue to make all necessary efforts to improve our services and ensure that we meet the high quality standards for which we strive. We hope to be able to receive you again in the near future and we will do everything we can to make your stay a truly memorable one. Yours sincerely, Beatriz Português Guest Relations

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel op een rustige locatie
Als je aan de drukte van Albufeira wilt ontsnappen is dit de perfecte locatie om te verblijven. Het hotel is gelegen aan een mooie strand. Ook zijn de zwembaden mooi en verwarmd. De Spa is ook top. Het personeel komt niet altijd even vriendelijk over. Dit komt waarschijnlijk doordat ze niet goed Engels kunnen. Parkeergarage is beschikbaar onder het hotel en zeer ruim.
4 nachten verbleven in september 2021
Reactie van João Borges - Assistant Manager op 20 okt 2021
Dear Guest, Thank you for choosing our Hotel NAU São Rafael Atlântico for your stay and for sharing your personal opinion. It certainly deserved our best attention. We are really pleased to hear that you have enjoyed your stay with us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We have taken note of your comments to improve our service. We hope to have the opportunity to welcome you again at our hotel in the near future. Best regards, João Borges Assistant Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Net, vriendelijk, rustig en een voortrefelijk uitgebreid ontbijtbuffet met zeer goede koffie
4 nachten verbleven in december 2019
Reactie van Guest Relations op 20 dec 2019
Dear Guest, Thank you for your review regarding your stay at NAU São Rafael Atlântico. We are constantly striving to provide the best service to our Guests and we are delighted to hear that you had such a great experience. Our guest satisfaction is our main purpose. We all look forward to the opportunity of welcoming you back in the near future. Best regards, Sara Fernandes Guest Relations

8/10 – Goed

Robin

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice and clean hotel
Nice hotel very close to the beach and also an awesome pool. Everything clean and good breakfast. I only missed some more cosiness.
2 nachten verbleven in juni 2019
Reactie van João Borges - Assistant Manager op 23 jun 2019
Dear Robin, Thank you for taking the time to share your experience at NAU São Rafael Atlântico. We are very pleased that you have enjoyed our location near to the São Rafael Beach and also our pools. We truly hope to welcome you back in a near future. Best regards, João Borges Assistant Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
alles is heel in het hotel kan geen min punt vinden
7 nachten verbleven in juni 2019
Reactie van Guest Relations op 14 jun 2019
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Atlântico. We are very pleased to read that your visit went well and that you enjoyed a pleasant stay. We hope to be able to welcome you back sometime soon. Kind Regards, Sara Fernandes Guest Relations

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Goed: kamer, ontbijt, service, locatie. Alles was goed. Minder: shuttle service beperkt
3 nachten verbleven in maart 2019
Reactie van Guest Relations op 28 mrt 2019
Dear Guest, Thank you for taking the time to share your experience at our Hotel NAU São Rafael Atlântico. We are constantly striving to provide the best service to our Guests and we are delighted to hear that you had such a great experience. We have made detailed notes of your useful observations and will consider them to improvement. We hope to be able to welcome you back sometime soon. Kind Regards, Sara Fernandes Guest Relations

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a lovely time staying in the hotel. Staff very friendly and hotel location great. Beach near. Will go again in the future.
7 nachten verbleven in maart 2019
Reactie van Guest Relations op 16 mrt 2019
Dear Guest, We thank you for choosing NAU São Rafael Atlântico for your stay. We really appreciate your feedback and thank you for sharing your review. Also we are delighted to read that you liked our amazing location and that you found our staff helpful. We strive to continuously provide a high quality service to our guests and we are really thrilled to hear that the same took place during your stay. Thank you so much for your fantastic review and kind words of recogniton. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Sara Fernandes Guest Relations

10/10 – Uitstekend

Erik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig
Top Hotel!
3 nachten verbleven in september 2018
Reactie van Guest Relations op 6 okt 2018
Dear Guest, Thank you for taking the time to share your experience with us. It is really nice to have such positive feedback regarding your recent stay at NAU São Rafael Atlântico. We hope that you visit us again in a near future. Kind Regards, Sara Fernandes Guest Relations

8/10 – Goed

Eerip, Amsterdam

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice and very spacious hotel, close to the beach
Overal a nice experience. The hotel is very clean, spacious and close to a beautiful beach. But it just missis that personal touch as you'd expect from a 5 star hotel. The room is very big and offers great facilities just like the rest of the hotel. The equipment in the gym is a bit outdated but I guess it will do the job for most of the guests. Overal a great a place to stay as a fallout to discover the beautiful scenery of the Algarve and it's marvellous beaches.
7 nachten verbleven in juni 2018
Reactie van Guest Relations op 28 jun 2018
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Atlântico. We are very pleased to read that your visit went well and that you enjoyed an overall pleasant stay. We're happy that you found the Hotel facilities comfortable, appreciated the services provided by our Team of Housekeeping. Thank you for sharing your comments and suggestions they will be taken into consideration. We hope to be able to welcome you back sometime soon. Kind Regards, Sara Fernandes Guest Relations

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heel mooie lokatie
Prijs kwaliteit super Jammer dat het minder goede weer de ervaring niet compleet maakte
7 nachten verbleven in april 2018
Reactie van Sara Fernandes Guest Relations op 5 mei 2018
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Atlântico. We are really pleased to hear that you have enjoyed your stay with us. We look forward to an opportunity to welcome you back. Kind Regards, Sara Fernandes Guest Relations

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortabel hotel, fijne kamers en parkeergarage!
Comfortabel hotel, fijne kamers, parkeergarage, ruim hotel, zakelijk, zeer vriendelijke medewerkers, goed ontbijt en diner en dichtbij strand (loopafstand max.10 minuten) kortom alleen het weer zou een spelbreker kunnen zijn voor een geslaagde vakantie.
7 nachten verbleven in maart 2018
Reactie van Filipa Freitas - Assistant Manager op 8 apr 2018
Dear Guest, We thank you for choosing NAU São Rafael Atlântico for your stay. We strive to continuously provide a high quality service to our guests and we are really glad to hear that the same took place during your stay. We really appreciate your feedback and for sharing your review. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Filipa Freitas - Assistant Manager

8/10 – Goed

Theo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 sterren, maar veel voor verbetering vatbaar
Positief over de hele lijn. Uitgezonderd: Extra's te betalen Als je 20 euro per koppel per dag moet betalen enkel om de sauna te gebruiken? Als je 3 euro per dag per kussen moet betalen om een goed hoofdkussen te krijgen? Als je 2 euro per capsule voor je Espresso-machine moet betalen? Uitgezonderd: Zwembaden: Buitenzwembaden hebben rondom een rand van 2 m, waar de ligstoelen staan. Dat maakt dat je bijna niet rond het zwemdok kan komen. Binnenzwemdokken "" zijn klein en onaangenaam. Eentje is dan nog voorbehouden aan betalende klanten. in de hele wellness is de vloer vuil en glibberig. Heel onaangenaam. Bar gesloten gedurende de winter. Slechte verbindingen tussen een blok en een ander. Heb je een kamer op het tweede verdiep 240-274 dan moet je de lift of de trap nemen naar het derde verdiep, om dan een andere lift te nemen naar het restaurant op het tweede verdiep. Enzovoorts... Nooddeuren waren gewoon van buiten af te openen. Zelf vreemden gezien (waarschijnlijk werkmensen) die gewoon onze gang opkwamen via de nood. Zo zet je de deur toch open voor inbraak en diefstal op de kamers.
Reactie van Filipa Freitas - Assistant Manager op 8 apr 2018
Dear Mr. Theo, We thank you for choosing NAU São Rafael Atlântico for your stay. We really appreciate your feedback and for sharing your review. Rest assured that your comments will be delivered to our top management for consideration to the improvement of our services. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Filipa Freitas - Assistant Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Modern hotel, vlak bij een mooi strand
Mooi, modern hotel, ligging vlakbij mooi strand, mooie betaalbare wellness en gratis gebruik van mooi, goed verwarmd binnenzwembad, ontspannen sfeer. Mooi restaurant, heel vriendelijk, behulpzaam personeel. Prima roomservice, tv, wifi, 3 buitenzwembaden. Overal zeer proper. Je wordt op originele wijze, persoonlijk verwelkomd, door boodschap op je kamer. Hoofdkussens wel te dun. Zéér tevreden, aanrader. Ik kom zéker terug!
5 nachten verbleven in maart 2018
Reactie van Filipa Freitas - Assistant Manager op 8 apr 2018
Dear Guest, We thank you for choosing NAU São Rafael Atlântico for your stay. We really appreciate your feedback and for sharing your review. Rest assured that your comments will be delivered to our top management for consideration to the improvement of our services. Thank you for your recommendation. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Filipa Freitas - Assistant Manager

10/10 – Uitstekend

Harry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
super hotel top
super en een heerlijk Hotel
4 nachten verbleven in januari 2018
Reactie van Filipa Freitas – Assistant Manager op 24 feb 2018
Dear Mr. Harry, We thank you for choosing NAU São Rafael Atlântico for your stay and for sharing your amazing review. Our teams work to continuously provide a high quality service to our guests and we are really glad to hear that the same took place during your stay. Thank you again for sharing your review. We really hope to have the opportunity to welcome you again at our hotel in the near future. Best regards, Filipa Freitas – Assistant Manager

10/10 – Uitstekend

Erik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2017
Reactie van Ana Tavares op 15 okt 2017
Dear Guest We thank you for choosing NAU São Rafael Atlântico for your stay and for providing us a high score evaluation. Our aim is the maximum satisfaction of our guests and we are glad to notice that the same took place in your case. We hope to have the opportunity in welcome you again to our hotel and provide you another 5* stay. Kind regards, Filipa Freitas - Assistant Manager

10/10 – Uitstekend

marcel, Utrecht Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Above expectations
Excellent hotel with good restaurants, very friendly staff, very large rooms, good gym and beach on walking distance .
7 nachten verbleven in september 2017
Reactie van Guest Relations op 19 sep 2017
Dear Mr. Marcel, Thank you so much for choosing NAU São Rafael Atlântico Hotel for your stay and for providing us an amazing feedback. We are thrilled to read your positive comments about our facilities and friendly staff. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to have the opportunity in welcome you back to our hotel in the near future and provide you another stay above expectations. Kind regards, Ana Sofia Alexandre – Guest Relations

6/10 – Redelijk

Dutch traveller

Positief: Netheid, personeel en service en comfort kamer
Very nice Hotel but a many wedding parties
The hotel has very comfortable and spacious rooms. The staff is very friendly (except at the pool bar). The gardens are beautiful, well maintained and give a spacious and tranquil atmosphere to the hotel. The food at the buffet restaurant is ok but not 5-star quality. Be aware that the hotel hosts many wedding parties. During our 14 day stay there were seven wedding parties with live bands preforming at the rooftop bar of the hotel which was closed for all hotel guests half of our 14 day stay. The music was often very loud till past midnight. The swimming pools look great but the pools and pool area are very poorly cleaned, even after several remarks about it at the reception.
14 nachten verbleven in juli 2017
Reactie van Guest Relations op 22 aug 2017
Dear Guest, Thank you for choosing our hotel NAU São Rafael Atlântico for your stay and for your honest review. First, we are grateful for your positive comments regarding our comfortable and spacious rooms, the gardens and the friendly staff. On the other hand, we are sorry to read that we did not meet your expectations regarding our quality food and the swimming polls. We are hopeful that you allow us to welcome you back so we can provide you a better stay. Kind Regards, Patrícia Guedes – Guest Relations

10/10 – Uitstekend

Peter, Veenendaal, The Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel with stunning pools
This is a hotel where we stayed with pleasure. Close to the beach, stunning (dark coloured) swimming pools, beautiful and relaxing garden and quiet atmosphere. Rooms are according a 5* hotel should be.
12 nachten verbleven in juni 2017
Reactie van Joana Peres - Guest Relations Trainee op 8 jul 2017
Dear Peter, We thank you for choosing our hotel NAU São Rafael Atlântico and for your amazing review. Thank you for your positive comments concerning our pool and garden area, location and room facilities. We are glad to have met your expectations. Hope to welcome you again for another pleasant stay. Kind Regards, Joana Peres - Guest Relations Trainee

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heel mooi en net en schoon hotel. Met aardig en behulpzaam hotel . Echt een aanrader
3 nachten verbleven in juni 2017
Reactie van Joana Peres - Guest Relations Trainee op 26 jun 2017
Dear Guest, Thank you for choosing our hotel, NAU São Rafael Atlântico and for taking the time to review us. We are delighted to read your positive comments concerning our hotel and that we have met your expectations. We hope to welcome you once more in our hotel in the near future. Kind Regards, Joana Peres - Guest Relations Trainee

6/10 – Redelijk

Lynnelle

Reisde met familie
Positief: Netheid
We had an interesting stay. It’s a more remote location, so if you don’t have a car you need to Uber which was readily available. We had requested twin, and on arrival the bed was made double. We had the furthest walk as right on the end of the floor. Reception staff (Robnson), cleaning staff, younger man in Arabian bar and shorter man doing egg station in 7 seas were exceptional, however others were rude and obviously prioritised locals over serving English. I had a small injury as reception recommended getting ice from the pool bar, yet when we got there they were very reluctant and unhappy to do so. The hotel facilities are getting tired in general, including the boardwalk down to the beach. I would only recommend this as a long weekend stay as there are better options to be found. Could do a lot better.
3 nachten verbleven in mei 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 25 mei 2024
Dear Lynnelle,Thank you for reviewing your stay with us. We are very sorry that we did not meet your holidays’ expectations. We apologize that you had to wait for your bed to be re-done as requested and the you felt like our staff did not prioritize serving you as much as the other guests. Management has been informed and we will work to improve this. The hotel will be closing at the end of the year for a complete renovation and we will reopen next year with a brand-new look! We look forward to welcoming you again in the future and having the opportunity to provide you with an even better experience. Best regards, Nau São Rafael Atlântico's Guest Relations Department.

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bel hôtel calme avec un accès plage magnifique Les repas étaient délicieux et goûteux Très bon sejour
4 nachten verbleven in mei 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 25 mei 2024
Dear Jessica, Our team would like to thank you for assessing your recent stay. We could not have hoped for a better review! Your lovely words are very rewarding as we work every day to provide our guests a memorable stay and unique experiences. It would be a pleasure to welcome you back to Nau São Rafael Atlântico and provide you many more wonderful moments. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Uitstekend

Andrea Mae

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful hotel with lovely facilities and close to the beach. Staff were so friendly.
3 nachten verbleven in mei 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 22 mei 2024
Dear Andrea Mae,Thank you so much for choosing our hotel and for taking the time to share your valuable feedback with us. We are thrilled to hear that you had a wonderful time during your stay. Your kind words are a great reward for our team's daily efforts to provide all our guest with a 5 stars service. We look forward to having you back soon.Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Goed

Sebastien Rodrigue

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nous avons passer un agréable séjour au seins de l’établissement, la chambre est la litterie au top ! Personnel très accueillant et sympa ! Le seul petit bémol est que le buffet n’ai pas assez diversifié.. autrement les équipement de l’hôtel sont bien également.
5 nachten verbleven in mei 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 11 mei 2024
Dear Sebastien Rodrigue,Thank you for reviewing your stay at Nau São Rafael Atlântico. We are delighted to hear that you enjoyed our facilities, bed linen and the service provided by our staff. We apologise that you did not find our buffet service very varied. Management has been informed and we will work to improve this. We look forward to welcoming you again in the future and having the opportunity to provide you with an even better experience. Best regards, Nau São Rafael Atlântico's Guest Relations Department.

8/10 – Goed

Ángeles Liébana

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es muy bonito y los empleados muy amables
4 nachten verbleven in mei 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 11 mei 2024
Dear Ángeles Liébana,Thank you for your feedback. We are so glad to hear that you enjoyed your stay with us. If there is anything else we can do to make your next experience even better, please don't hesitate to let us know. We can't wait to hear from you and we sincerely hope to have the pleasure of welcoming you back to our hotel soon.Best regards,Nau São Rafael Atlântico's Guest Relations Department.

10/10 – Uitstekend

François

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Merci pour le séjour
4 nachten verbleven in april 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 4 mei 2024
Dear François,Our team would like to thank you for assessing your recent stay. We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! We hope to welcome you back on many more occasions at Nau São Rafael Atlântico so that we can provide you many more incredible experiences. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Goed

Mruga

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is nothing but beautiful and in a peaceful location, though I would day some of the services in the pool bar area was not upto the standards one would expect as a 5 start resort. Furthermore, vegetarian options were very limited for lunch and dinners. Breakfast, however was excellent! Shoutout to Isabella on the reception desk, she was excellent!! Made my check- in process so smooth. Loved the hotel beach, quite spot to relax and kayaks were available too to venture out on some water sport activity.
4 nachten verbleven in april 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 4 mei 2024
Dear Murag,Thank you for taking the time to review your recent stay. We are pleased to know that we were able to meet most of your holiday expectations and we have passed on to management the points you raised regarding the vegetarian options as well as the service at the pool bar. We can assure you that we are committed to improving them! Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay, so we appreciate your recognition of Isabella's efforts. We hope to welcome you and your family back on many more occasions. Kind regards,Nau São Rafael Atlântico's Guest Relations Department.

10/10 – Uitstekend

Madhav

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
4 nachten verbleven in april 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 24 apr 2024
Dear Madhav,The Hotel's team would like to thank you for assessing your recent stay. We are delighted to know we succeeded in meeting your holiday expectations. Our aim is always to provide a first-class service and it is good to know that our continuous improvement efforts are recognized. We can't wait to welcome you back to Nau São Rafael Atlântico and create many more memorable moments for you. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Uitstekend

Paul

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Benefits?
3 nachten verbleven in april 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 23 apr 2024
Dear Paul,The Hotel's team would like to thank you for your feedback. We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! It is very rewarding to receive such excellent feedback from satisfied guests and we hope to welcome you and your family back on many more occasions. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Uitstekend

Steve

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful setting on the coast with a boardwalk right to the beach.
1 nacht verbleven in april 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 23 apr 2024
Dear Steve, Thank you so much for taking the time to review your recent stay. We are thrilled to hear that you had a memorable experience with us and greatly appreciate your positive feedback. We would be delighted to welcome you back to Nau São Rafael Atlântico and create many more memorable moments for you. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Goed

Kane

Reisde met partner
Positief: Netheid, personeel en service
Didnt realise how far away everything is from the hotel. Not the hotels fault just wish that had been on the information about the hotel before booking
4 nachten verbleven in april 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 22 apr 2024
Dear Kane,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you had a good holiday experience. We have informed management of your suggestion to improve the location details for guests, and we are currently working on it. We look forward to hearing from you and hope to welcome you back to our hotel soon.Best regards,Nau São Rafael Atlântico's Guest Relations Department.

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel with great size room, which was extremely clean and comfortable. Hotel in easy walk of beach and local restaurants. Buffet breakfast was fantastic! Would highly recommend this hotel.
6 nachten verbleven in april 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 23 apr 2024
Dear Andrew, Our team would like to thank you for assessing your recent stay. We could not have hoped for a better review! It is very rewarding to receive such excellent feedback from satisfied guests. It would be a pleasure to welcome you back to Nau São Rafael Atlântico and provide you many memorable moments. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

4/10 – Matig

Louise

Reisde met familie
Positief: Netheid
The property and surrounding area was lovely, but despite daily requests for vegan options for breakfast and dinner pre-paid for and emailed to hotel it was very limited. Last afternoon asked if they could make a vegan burger for evening and was given risotto and only buffet food was carbs rice and chips but saw on bar menu vegan burger. So service was poor in that respect. Also drinks prices very high, shower gel and shampoo in room but no conditioner. Received a bottle of wine for using Expedia but no cork screw, when asked for one told I would be charged room service fees
3 nachten verbleven in april 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 19 apr 2024
Dear Louise,Thank you for taking the time to evaluate your stay. We apologise for not meeting your vegan dietary requirements and any miscommunications or misunderstandings that may have occurred. We have informed management of your feedback and are committed to improving. We hope this does not discourage you from joining us again in the future. We would love to welcome you and your family back and provide you with a fantastic holiday experience.Best regards, Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Goed

Frédéric

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Bel établissement à 300 mètres de la plage. 3 piscines sont une intérieure. Personnel agréable sauf à l’accueil qui ne dit même pas bonjour. Par contre , de mauvaises odeurs permanentes provenant des canalisations de la sdb qui embaument la chambre. Je l’ai signalé mais … Un fitness center avec de vieilles machines qui ne sont pas entretenues. Mais dans l’ensemble, nous avons passé un bon séjour dans cet établissement qui a un magnifique parc arboré. À 2 km du centre ville ; il faut donc avoir un véhicule ; c’etait notre cas donc parfait pour aller manger dans le vieux albufeira
7 nachten verbleven in april 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 17 apr 2024
Dear Frédéric,Thank you for reviewing your stay at the Nau São Rafael Atlântico Hotel! We are pleased to hear that you enjoyed the location, pools, and gardens of our beautiful hotel. We apologize however that some aspects of your stay did not meet your expectations. We have informed the respective managers and will work towards resolving and improving the issues raised. We hope to welcome you back in the future and provide an even better experience. Best regards, Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Uitstekend

Ranjit

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful experience in everyway
3 nachten verbleven in april 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 14 apr 2024
Dear Ranjit,The Hotel's team would like to thank you for reviewing your recent stay. We are delighted to know that we were able to meet your holiday expectations and contribute to a fantastic experience. Hopefully it will be one of many to come!Best regards,Nau São Rafael Atlântico Guest Relations Department.

10/10 – Uitstekend

Tara Teresa

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel with excellent free shuttle service and amenities
5 nachten verbleven in maart 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 14 apr 2024
Dear Tara Teresa,Thank you so much for your comment and for taking the time to give us your valuable feedback. We are overjoyed that our shuttle service and amenities stood out and provided you with the fantastic experience we strive to provide all of our guests. We can't wait to welcome you back to Nau São Rafael Atlântico!Best regards,Nau São Rafael Atlântico's Guest Relations Department.

8/10 – Goed

Jennifer Alice

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel, friendly staff, great food, rooms were great. Overall fantastic hotel, however the Spa in the hotel was a bit of a let down as we paid extra to access however no one told us the sauna , hydropall and more were not currently working. Talking to someone who uses it on the reglar at the hotel this had been broken for over a week yet didnt think to tell us. Woud have just used the pool otherwise. Staff in the spa didnt seam to care too much about it when notified. Would have been 5 stars if not for this as spa was why we chose the hotel in the end.
5 nachten verbleven in maart 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 16 apr 2024
Dear Jannifer Alice,We would like to thank you for taking the time to review your stay with us. We are very proud of our wonderful Team and wide selection of products at all our outlets, therefore we sincerely appreciate your words of recognition towards our Team’s attentive care and services. We would also like apologize profusely for the situation of our Spa facilities. We understand how frustrating it must have been. Due to the limited availability of third-party specialized companies in the Algarve, it took us some time to resolve certain issues. However, we are committed to finding a better solution. We would appreciate the opportunity to impress you with our Spa facilities again in the future. Best regards, Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Uitstekend

Hyunyoung

3 nachten verbleven in maart 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 14 apr 2024
Dear Hyunyoung,We wanted to thank you for choosing to stay with us at Nau São Rafael Atlântico. We are so happy to hear that you had a fantastic experience and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back soon.Best regards, Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Uitstekend

Swati

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was one of the nicest hotels I've stayed at. Stayed for 7 nights and got a room upgrade which was great! It has good access to the beach, spa facilities are nice. Staff was helpful. Thoroughly enjoyed the breakfast, but the buffet dinner option was was worth the price, since most restaurants nearby were still closed, we ended up eating a lot at the chill bar. The food was tastey but menu is limited. Old town shuttle service only goes twice a day so if you miss it, uber is the only option to go around. All in all it was a good stay. I would recommend the hotel!
7 nachten verbleven in maart 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 14 apr 2024
Dear Swati,Our team would like to thank you for assessing your recent stay. We could not have asked for a more thorough review! Our aim is always to provide a first-class service and our professional and dedicated team does everything possible in order to provide our guests a memorable stay. It is good to know that our continuous improvement efforts are recognized. We would be delighted to welcome you back to Nau São Rafael Atlântico and create many more memorable moments for you. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Uitstekend

Jan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top Lage
7 nachten verbleven in februari 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 14 apr 2024
Dear Jan,Thank you so much for choosing the Nau São Rafael Atlântico Hotel and for taking the time to share your valuable feedback with us. We are delighted that you had a wonderful time during your stay. We look forward to welcoming you again soon and providing many more fantastic memories!Best regards,Nau São Rafael Atlântico’s Guest Relations Department

10/10 – Uitstekend

Adil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in maart 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 14 apr 2024
Dear Adil,We would like to thank you for reviewing your recent stay. It is very rewarding to receive such excellent feedback from satisfied guests and we hope to welcome you and your family back on many more occasions. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Uitstekend

Iyabode

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s close to the beach and it has spa facilities and indoor and out door swimming pool
6 nachten verbleven in maart 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 14 apr 2024
Dear Iyabode,Thank you for your preference and for taking the time to provide us your valuable feedback. We are thrilled to hear that we met your holiday expectations and we sincerely appreciate your recommendation of our property. We hope to welcome you back in a near future!Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Uitstekend

Rebeca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
very good
3 nachten verbleven in maart 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 14 apr 2024
Dear Rebeca,Thank you so much for choosing Nau São Rafael Atlântico and for taking the time to share your valuable feedback with us. We are thrilled to hear that you had a wonderful time during your stay and we look forward to welcoming you back soon!Best regards,Nau São Rafael Atlântico’s Guest Relations Department

10/10 – Uitstekend

Raj

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great resort and hotel which is easily accessible from the airport and has great facilities to keep the family happy including an easy walk way down to the beach.
3 nachten verbleven in februari 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 14 apr 2024
Dear Raj, Our team would like to thank you for assessing your recent stay. We could not have hoped for a better review! It is very rewarding to receive such excellent feedback from satisfied guests. It would be a pleasure to welcome you back to Nau São Rafael Atlântico and provide you many more fantastic memories!Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Goed

Maximilian

Positief: Personeel en service, voorzieningen
Hervorragend gepflegte Anlage, sehr nettes Personal, tolles Buffet, klasse Lage mit gigantischem Blick! Leider ein wenig in die Jahre gekommen und an manchen Stellen etwas zu „minimalistisch“ (lieblos) eingerichtet. Mit wenigen Optimierungen & Ausbesserungen könnte hier ein echtes Juwel stehen. Zum jetzigen Zeitpunkt aber leider „nur“ 4/5 Sterne.
7 nachten verbleven in februari 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 16 apr 2024
Dear Maximilian,Thank you for assessing your stay with us. Your kind words are very rewarding as we work every day to provide our guests with a memorable stay and unique experiences. You will be pleased to hear that we will be closing for a complete renovation at the end of the year and will reopen with all new furniture and a new concept! We look forward to welcoming you back and making an even better impression! Best regards, Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Goed

Dirk

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Schöne Anlage direkt am Meer, super Strand mit schönen Wanderwegen. Anlage könnte hier und da etwas renoviert werden, unser Zimmer war sehr schön und groß. Frühstück der absolute Hammer.
8 nachten verbleven in februari 2024
Reactie van Nau São Rafael Atlântico’s Guest Relations Dept. op 16 apr 2024
Dear Dirk,Thank you so much for reviewing your stay with us! We are so very pleased that we were able to meet your holiday expectations and provide you with an enjoyable experience. Please note that we are going to be closing for renovations at the end of the year and will reopen with a brand-new look! We would love to welcome you back then and create even more wonderful memories! Best regards, Nau São Rafael Atlântico’s Guest Relations Department.