'foute ontvangst, erg lang moeten wachten voordat we eindelijk in onze kamer konden, chaos overal, de manager zei dat t druk was, hoogseizoen, of we daar begrip voor konden hebben.
eigenlijk niet, we betalen voor de kamer, maandenlang is bekend dat we komen, dat is de job als je in het hotelwezen werkt. Manager pakte het totaal verkeerd aan, ging met ons discussieren, onnnodig!
hotel was verder prima, keuken ook.
De receptioniste Nicole en de waitress uit Lockerbie waren erg proffesioneel...
'Holiday Inn in Dumfries is goed bevallen. Prima hotel, maar niet heel bijzonder. Ontbijt en kamer was ok. Locatie is erg mooi, op een universiteitscampus. Helaas past de aanbouw van het hotel hier niet echt bij.
Er waren nog wel wat verbeterpunten. We hadden voor 4 personen gereserveerd. In de kamer was het reservebed wel klaar gemaakt, maar verder ontbraken nog wat dingen (handdoek, beker) voor de extra personen. Verder was het extra bed doorgezakt. '
'It’s an old building on a hill but the inside is nicely renovated and in a good state. Rooms are nice and clean and beds are very good. Breakfast is nicely done on request the English or Scottish way. Service is excellent and staff (Terry) is very friendly and helpful.'
'The hotel is very nice, with lovely rooms and beautiful surroundings. The staff went above and beyond to be helpful, although they often had to juggle multiple roles at once, which sometimes made them difficult to find. Overall, I had a very pleasant stay, and if I return to Castle Douglas, I would happily stay here again.'
'The room was lovely but the sink in the en-suite was tiny & hard to get a wash or clean your teeth in without getting water everywhere. The front of the sink unit was already water damaged. The shower was good & easy to use.
The lady who greeted us was very helpful & friendly especially as we forgot to take our key out with us & had to ask her to let us in to our room. Nothing seemed like too much trouble for her. There was a good choice for breakfast which was cooked to order'
'Unfortunately another disappointing night at the Inn. Went for a meal, again staffing issues with chefs resulting in quite a few things not being available. I thought there was a wedding function going on as every now and then loud music would blast through the restaurant area but it was just the music coming from the kitchen area as the doors swung open and closed. Sadly in need of a makeover.'