Ruffino - Tenuta di Poggio Casciano

heel verzorgt ,heel proper en super gezellig hotel. vriendelijk personeel en lekker uitgebreid ontbijt.

This hotel was amazing! What a view! Great staff!

We had a very poor experience at this hotel. We were looking forward to the facilities which proved to be tired and not maintained the pool wasn’t very clean and there were no staff to assist. Although the room was large it was dated. Some of the power points did not work and we had to switch power points from the fridge to boil the kettle for a cup of tea. The staff in the breakfast and dinner area did not have a service delivery approach. One evening we ordered roast potatoes with our meal which arrived cold. When this was raised with the waiter, Mirko, he argued with us and insisted they came straight out of the oven . There was no apology. I would look elsewhere for another hotel next time.