Hotels in de buurt van Grand Outlet Riviera Maya (Cancún)

'Terrible service, especially at the reception desk, they just couldn’t care less. You are just passing through and they know it. Severe issues with the toilets in the lobby/restaurant (see pictures). They didn’t provide enough towels for a family of four, nor toilet paper, no coffee pods (but reading the reviews this has been going on for years now), for every little detail you need to go down to the lobby and ask for it. Bathroom is flooded after taking a shower, and the pillows are the worst....

'Great food, arcade and pools kids activities were fun'

'A la carte '

'We have stayed at 3 other palace properties and this one is making us think twice about ever returning to a palace property. We had 2 rooms and so many little things go wrong that cumulatively we really disliked this place…no working ac in our first two rooms (apparently a problem property wide if you google it—had to switch rooms), tvs that didn’t work correctly in 2 of 4 rooms, broken remotes, tub that took 30min to fill and then forever to drain, aging property that needs renovation, one...

'The hotel is super nice and beautiful . The restaurant are amusing. The pool area, the beach and the bar are increíble . I will come back definitely . The sound of the birds and beach wave are very relaxing. I love this wonderful hotel.'

'Service was horrible, it was told that housekeeping was every other day and we didn’t have service , we called the owner and she give us attitude and said she was not able to give us service for multiple reasons which then she change everything saying her stuff told her we denied service which was a lye because we were not there . I will never book with them . Every thing they put on there website and booklet information was lye .'

'Horrible communication never responded had to stay else werr'

'We really enjoyed our stay at the Hilton! My husband isn’t the easiest to please but even he had nothing to complain about. The hotel is out of the busy hotel zone, which we really liked. It’s very private and quiet. The staff is really friendly and up to help with whatever issues you might have. The food is great, there’s plenty of choice and it varied. The rooms are nice and clean. There’s 2 pools and we hung out only by the chill pool because the other pool was more for smaller children and...

'Not enough beach chairs'

'Everything was absolutely perfect from the time of check-in to the check-out. I recommend getting the diamond status because my butlers were absolutely amazing. My butler's name was Giorgiana and Rodriguez they made our stay even better. Also, I don't want to leave one of the bartenders at the pool out his name is Aaron and he was so a ball of fun. Will be returning soon. Thanks'

'Pésimo servicio, la comida del buffet siempre la misma los empleados de malas si no les gusta su trabajo que busquen otros en el baño había fuga de agua se le aviso y seguí durante los siguientes días igual una experiencia horrible y cara ya que el hotel se cotiza como 4 estrellas y no llega a 1'

'Nice and big luxury all Inclusive resort.'

'Perfect, schoon, goed ontbijt, goede service'

'Great place , nothing to complain about family of 4 stayed there for a week we enjoyed everything there'

'Een goed leuk uitziend hotel Er is wel wat te doen sommige dingen betaald . Eten best veel en veel waar je apart kan gaan eten maar weinig variatie. pas op met taxi het is een gesloten gebied dus je komt daar alleen met hun taxi af omdat deze hotel buiten de hotel zone valt die zijn erg prijzig '

'The room is fine. The pool was cold and the food was not good. '

'Heel dichtbij het vliegveld, dus een handige optie als je vlucht laat aankomt en je niet ver meer wilt rijden maar meteen wil gaan slapen. We hadden een lekker ontbijt met verse wafels en chilaquiles.'