Chalets in Richmond

'Came to an untidy front door area. Up stairs to a room that felt unclean. Bathroom toilet seat loose almost completely broken. Dirty at back of toilet & sink also dirty. Broken latch on bathroom door. Key to bedroom did not lock door so unlocked all night. Put a chair by door. Ad led me to think I would have own kitchen area. Not so shared kitchen'

'Flat was simply filthy! Grim and severe dust around the flat, TV had no ariel so couldn’t use, thick dust all around, water marks on bed base, extractor vent held on by tape, surrounding area run down. ‘Stunning’ it is not. Was not met my host, email not answered, refund refused. '

'Very nice room/apartment with small kitchen with all utensils. Very friendly and helpful staff!'

'Nette accomodatie met vriendelijk en behulpzaam personeel. We kwamen ruim voor de inchecktijd om de bagage achter te laten, maar konden gelijk de kamer in. De kamer bleek ruimer (upgrade) dan verwacht.'

'This was a perfect suite for our family of four. It has plenty of space and we enjoyed being able to walk to many places. '