Dear Dmitry, We are immensely grateful for your review on your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are glad to hear that you enjoyed your stay overall. However, we regret to hear about the challenges you encountered with the nonworking A/Cs and the unpleasant odor of mold in your room. We sincerely apologize for the inconvenience caused by these issues and we assure you that our maintenance and housekeeping department is actively working to address them. On the other hand, we are delighted to know that our services, culinary experiences and beach were the highlights of your experience. We also appreciate your recognition of Ivan and Carolina's outstanding assistance. Finally, we sincerely hope to have the pleasure of hosting you again for an even more enhanced stay in the future. Best regards, Juan Marí Assistant Manager

Dear MichaelThank you for sharing your detailed review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa with us. We have already finished reading your feedback and we duly noted each issue you raised. Rest assured that our management team is actively addressing the drawbacks you pointed out. This is not the impression we would like to convey to our guests and we will work on improvements promptly. We sincerely hope to have the pleasure of welcoming you back and show you how amazing Grand Sirenis is. Best regards, Juan Marí Assistant Manager

Dear Orrie Mattew, We are grateful for your feedback for your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you found a plethora of exciting activities on-site. However, we apologize for the inconveniences you experienced during your stay. Rest assured that we will immediately forward this information to the proper manager in order to be addressed accordingly. We highly appreciate your compliments of the beauty of the resort and our culinary experiences. We sincerely hope to welcome you back for an even improved experience that exceeds you experience in every of our services. Best regards, Juan Marí Assistant Manager

Dear Gordon, Thank you for sharing your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know our rooms left a positive impression on you. However, we noticed that we did not surpass all of your expectations and we apologize for any inconvenience you encountered during your stay. Rest assured that we will immediately share your remarks to the proper managers for proper follow-up. Despite the challenges you experienced, we hope to have the opportunity to welcome you back for another even more enhanced holiday. Best regards, Juan Marí Assistant Manager

Dear Scott, Thank you for your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you had a pleasant stay with us. Your satisfaction is our priority and nothing makes us happier than knowing that we succeeded in creating an enjoyable experience for you. We eagerly await your return for another fantastic experience. Best regards, Juan Marí Assistant Manager

Dear Keely Nicole, We are grateful for your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. It is fantastic to know that our dining experiences at the buffet left a lasting positive impression on you. We highly appreciate your compliments of our friendly staff, particularly Angel at the Sky Bar. We will share your kind words with him and the entire team. Your satisfaction is our top priority and we are glad that we succeeded in providing a pleasant experience for you. We sincerely hope to have the honor of hosting you on your next holiday. Best regards, Juan Marí Assistant Manager

Dear Justin, We are grateful for your glowing review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are overjoyed to hear that you spent an amazing stay with us and that you found our buffet dining experience top-notch. Creating memorable holidays for all our guests is our top priority and we take pride in achieving this goal. We highly appreciate your compliments and we hope to have the honor of hosting you for another memorable experience. Best regards, Juan Marí Assistant Manager

Dear Alaor, Thank you for sharing your generous 4 rating and your honest review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your compliments on our hotel. However, we sincerely apologize for the discomfort caused by the shortcomings you experienced and we assure you that we will forward this information to the relevant managers for a proper follow-up. On the other hand, we are thrilled to hear that the staff left a positive impression on you. Ensuring a family-friendly environment is what we aim for and we are delighted to know that we provided that to you. We sincerely hope to have the pleasure of hosting you for an even much-improved stay. Best regards, Juan Marí Assistant Manager

Dear Katie, We are grateful for your review of your exciting family trip at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your comments on the enjoyable aspects of your stay. On the other hand, we sincerely apologize for the inconvenience you experienced regarding your husband's misplaced passport during your recent stay with us. Our team deeply regrets any distress this situation caused. Despite the inconveniences faced, we are pleased to know that you had a great family holiday and we eagerly await your return for an even stress-free stay.Best regards, Juan Marí Assistant Manager

Dear Heather, We are grateful for your generous 4 rating and your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you found our resort nice despite being under renovations. We highly appreciate your patience and understanding in this regard. We sincerely hope to have the pleasure of hosting you once our reconstructions are finished. Best regards, Juan Marí Assistant Manager

Dear Spring Dawn, Thank you for sharing your positive review on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We take pride in delivering outstanding service and greatly appreciate your kind words. We cannot wait to have you back again soon! Warm regards, Juan MaríAssistant Manager

Dear Maximus Nicholas, Thank you for choosing our hotel and for sharing your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to learn that you found our complex cozy and that you thoroughly enjoyed our delectable culinary offerings and appreciated the great staff and ongoing renovations. Your recognition of Allan's commitment to providing smooth experiences at the front desk is greatly valued. Rest assured that we will pass along your praise to him. We look forward to hosting you soon for another fantastic holiday. Best regards, Juan Marí Assistant Manager

Dear Amina-Ahmed, Thank you for sharing with us your amazing experience at Grand Sirenis Riviera Maya Resort & Spa. It warms our hearts to know that you found our staff helpful and kind. We also highly appreciate your praise of Christopher's outstanding service and our shuttle driver's commitment to providing attentive assistance. We are overjoyed to hear about your amazing holiday and we hope to have the pleasure of welcoming you soon! Best regards, Juan Marí Assistant Manager

Dear Joseph, Thank you for your feedback regarding your stay at Grand Sirenis Riviera Maya Resort & Spa. We are pleased to know that you found our resort to be a good spot.Your kind words, mean a lot to us. We hope to have the pleasure of welcoming you back for another enjoyable experience. Warm regards, Juan Marí Assistant Manager

Dear Nancy, Thank you for sharing your positive experience with us at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your praise of our all-inclusive resort and we are delighted to know that your whole family had a fantastic holiday. We sincerely hope to welcome you back soon! Best regards, Juan Marí Assistant Manager

Dear Liannis, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you as we understand how frustrating these challenges may have been and this is certainly not the impression we would like to convey to our guests and is not representative of our standards. Please, rest assured that we have already forwarded this information to the proper managers so we prevent these issues from happening in the future. We hope you will reconsider returning to our property for a better experience.Kind regards,Juan Marí Assistant Manager

Dear Raul, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you. This is certainly not the impression we would like to convey to our guests and is not representative of our standards. We regret to know about the inconvenience you experienced with the condition of the building during this period, and rest assured that this feedback has been noted by us for proper follow-up. We hope you will reconsider returning to our property for a better experience. Kind regards, Juan Marí Assistant Manager

Dear Angela, We are thrilled to hear about your fantastic experience at Grand Sirenis Riviera Maya Resort & Spa! Thank you for taking the time to share your positive feedback. It is wonderful to know that you enjoyed your stay with us. We strive to provide exceptional service, comfortable accommodations, and memorable experiences for all our guests. Your kind words motivate us to continue delivering the best hospitality possible. We look forward to welcoming you back soon for another enjoyable stay. Thank you again for choosing our hotel! Sincerely, Juan Marí Assistant Manager

Dear Ira, We deeply appreciate your generous 5 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We eagerly anticipate your return for another seamless holiday experience. Warm regards, Juan MaríAssistant Manager

Dear Bethel James, Thank you for sharing such a positive review with us about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you found our resort with plenty of wildlife around and that our culinary offerings at the buffets and specialty restaurants surpassed your expectations. We highly appreciate your kind words about our pristine pools and beach. Our staff will be delighted to hear your praise. Thank you for choosing us and we look forward to welcoming you next year!Best regards, Juan Marí Assistant Manager

Dear Joseph Robert, Thank you for taking the time to provide feedback on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your continued loyalty as a returning guest. We are glad to know that we succeeded in creating a memorable experience for you. Your kind words encourage us to continue providing top-notch service. Your recognition of our managers, Edgar and Diana, is truly valued. We will share it with them. Finally, we sincerely hope to have the honor of hosting you for another great experience. Best regards, Juan Marí Assistant Manager

Dear Tasha Marie, We are thrilled to hear that you and your family had an amazing time during your 9-day stay at Grand Sirenis Riviera Maya Resort & Spa. It brings us immense joy to know that you enjoyed our delicious cuisine, diverse dining options, and exciting entertainment offerings. Your kind words about our friendly and helpful staff and our commitment to cleanliness mean the world to us. We cannot wait to welcome you back for another unforgettable experience.Warm regards,Juan Marí Assistant Manager

Dear Fiona, Thank you for sharing your positive experience at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your praise of our resort and staff. We are thrilled to hear that you enjoyed a plethora of exciting activities. Your satisfaction is our priority, and we are delighted that we succeeded in creating a memorable experience for you. We look forward to welcoming you back for another exceptional stay in the future.Warm regards, Juan Marí Assistant Manager

Dear Sheldon, Thank you for sharing your glowing review at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you found our resort a perfect spot to relax and play in. We are also pleased to hear that the beach and the ocean were all to your liking. We appreciate your kind words about the friendliness and helpfulness of our staff, it is fantastic that they contributed to making your stay wonderful. Finally, nothing causes us more joy than knowing that you regarded our setting as your favorite place to stay in Mexico. On behalf of the entire Sirenis family, we hope to have the pleasure of welcoming you back as your choice for your next holiday. Best regards, Juan Mari Assistant Manager

Dear Moneera, Thank you for sharing with us your review regarding your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you enjoyed each aspect of our services and we are glad to hear that we contributed to making your holiday enjoyable. On the other hand, we duly noted your hygiene concerns about the way the food was served. Rest assured that we are addressing this issue with the appropriate manager, we strive to provide a seamless experience and we will ensure improvements are made. Your comfort fills us with joy and we sincerely hope to welcome you back for another fantastic stay. Best regards, Juan Mari Assistant manager

Dear Lizette, We appreciate your kind words and 5 star rating about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are glad to notice that your experience was extraordinary. We strive to deliver memorable moments and knowing that we achieved it fills us with joy.We hope to see you soon! Kind regards, Juan Marí Assistant Manager

Dear Lalo, We are profoundly thankful for your glowing review of your experience at Grand Sirenis Riviera Maya Resort & Spa. It is especially rewarding to know that we contributed to making your holiday enjoyable. We highly appreciate your recognition of the attentive assistance provided by our guest service and concierge team. Rest assured that we will pass along your great comments to Diana and Jared, they truly embody the spirit of hospitality we strive for. We look forward to welcoming you for another enjoyable experience in the near future. Best regards, Juan Marí Assistant Manager

Chère Marine Marie-Louise,Nous vous remercions d'avoir partagé avec nous votre avis concernant votre récent séjour au Grand Sirenis Riviera Maya Resort & Spa. Nous apprécions grandement vos critiques constructives car elles nous permettent de continuer à améliorer l'expérience de nos clients.Nous nous excusons sincèrement pour le désagrément causé par la nécessité de rénovation et de propreté autour de la piscine. Vos commentaires sur le comportement de certains clients sont également notés, nous vous assurons que nous prenons toutes les remarques au sérieux.Nous nous efforçons de maintenir un environnement agréable pour tous nos clients et nous traiterons ces problèmes en conséquence. Merci de nous les avoir signalés et nous espérons sincèrement avoir l'opportunité de vous accueillir à nouveau.Cordialement,Juan Marí,Assistant Manager

Dear Tabatha, We express our heartfelt gratitude for your glowing review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your compliments of the beauty of our resort. It is delightful to hear that you found our culinary experiences amazing and that the service provided was top-notch. Additionally, we are elated to know that our entertainment surpassed your expectations. We eagerly await your return, ready to provide you with another enjoyable experience. Best regards, Juan Marí Assistant Manager

Dear Theodore, We appreciate your kind words and 5-star rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are glad to notice that your experience was extraordinary. We strive to deliver memorable moments and knowing that we achieved it fills us with joy. We hope to see you soon! Kind regards, Juan Marí Assistant Manager

Dear Won Chul, We deeply appreciate your generous 4 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We eagerly anticipate your return for another seamless holiday experience.Warm regards,Juan MaríAssistant Manager

Dear Winston, We sincerely appreciate your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa, despite the construction work being conducted on the premises. We apologize for any inconvenience caused by the ongoing renovations. Your satisfaction is of utmost importance to us, and we regret falling short of your expectations in this aspect. Please be assured that we are continuously striving to minimize disruptions and provide a seamless experience for all our guests.On the other hand, regarding your concern about the food, rest assured that we have already sent it to the appropriate manager. We value your patronage and hope to have the opportunity to exceed your expectations on your next visit. Warm regards,Juan Marí Assistant Manager

Dear Melanie, Thank you for sharing with us your 1-week experience at Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you. This is certainly not the impression we would like to convey to our guests and is not representative of our standards. We regret to know about the inconvenience you experienced during this period, and rest assured that this feedback has been noted by us for proper follow-up. We hope you will reconsider returning to our property for a better experience.Kind regards, Juan Marí Assistant Manager

Dear Alonso, Thank you for sharing with us your 1-week experience at Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you. This is certainly not the impression we would like to convey to our guests and is not representative of our standards. We regret to know about the inconveniences you experienced during this period, and rest assured that this feedback has been noted by us for proper follow-up. We hope you will reconsider returning to our property for a better experience.Kind regards, Juan Marí Assistant Manager

Dear Corey, Thank you for choosing Grand Sirenis Riviera Maya Resort & Spa for your honeymoon getaway and for sharing your experience with us. We are thrilled to hear that overall, you had a positive stay, enjoying our dining options, bartenders, and the vibrant atmosphere at our pool areas.We sincerely apologize for the inconvenience you experienced with your room, particularly with the jacuzzi tub and the temporary water supply issue. Rest assured, we have taken note of your feedback and will address these matters promptly to ensure a smoother experience for our future guests.We greatly appreciate your recommendation and are delighted to hear that Alonso and Jorge contributed positively to your stay. It was our pleasure to assist you in creating lasting memories during this special occasion.We look forward to welcoming you back for another memorable stay at Grand Sirenis Riviera Maya Resort & Spa.Warm regards,Juan Marí Assistant manager

Dear Dennis Andrey, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. Let us apologize for the poor impression we have made on you. This is certainly not the impression we would like to convey to our guests and is not representative of our standards. We regret to know about the inconvenience you experienced during this period, and rest assured that this feedback has been noted by our management team for proper follow-up. We hope you will reconsider returning to our property for a better experience. Kind regards,Juan Marí Assistant Manager

Dear Kelly, Thank you for sharing your detailed review regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that you savored our culinary offerings at the specialty restaurants, which left a positive impression on your visit. However, we regret to learn that the ongoing renovation affected your holiday, and we sincerely apologize for any inconveniences you experienced as a result. Please know that our managers are actively addressing these issues to enhance our services during this period.Despite the challenges you encountered, we are pleased to hear that you still found the lazy river enjoyable. Your feedback motivates us to work even harder to ensure that every guest has a memorable experience with us.Should you decide to give us another opportunity in the future, we would be delighted to welcome you back and demonstrate the improvements we have made to provide an even better experience.Best regards,Juan MaríAssistant Manager

Dear Daniel Lawrence, Thank you for sharing your review of your pleasant stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that you found our dining experiences enjoyable and our resort clean. However, we sincerely apologize for any inconvenience that the power and water outage may have caused. We will address these issues with our maintenance department in order to take strict measures to prevent them from recurring. On another positive note, we are thrilled to know that our staff went above and beyond to ensure your satisfaction and provide attentive care. We highly appreciate your kind words towards our entertainment team. Your feedback is invaluable and we assure that we have also already duly noted your suggestions. We sincerely hope to welcome you back for another wonderful experience. Warm regards, Juan Marí Assistant Manager

Dear James, Thank you for sharing your glowing review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to know that your experience was overall great. It causes us joy to hear that our people contributed to making your holiday a pleasant one. We take pride in having staff members like Karen and Juan. While we are saddened to notice that the Italian restaurant fell short of your expectations, we are glad that the Japanese and the food by the beach were all to your liking. And we are delighted that the lazy river, grounds, and rooms were also highlights of your experience. We truly value your understanding about our renovations. We sincerely hope to have the honor of hosting you for another seamless holiday. Best regards, Juan Marí Assistant Manager

Dear Julie, Thank you for sharing your honest review of your recent visit to Grand Sirenis Riviera Maya Resort & Spa. Your feedback is invaluable as it enables us to pinpoint specific areas for improvement. We are delighted that you savored our exquisite culinary experiences at the Japanese and Casa Alma restaurants. However, it saddens us to hear that the liquor selection fell short of your expectation and we apologize for any inconvenience caused. We assure you that we will share this information with the F & B manager for a proper follow-up. We are currently under renovation and we appreciate your understanding in this regard. It causes us joy to know that our staff left a positive impression on you and we hope to have the pleasure of hosting you for an even enhanced experience in the future. Sincerely, Juan Marí Assistant Manager

Dear Cindy Jenifer López, We deeply appreciate your generous 4 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We eagerly anticipate your return for another seamless holiday experience.Warm regards,Juan MaríAssistant Manager

Dear Denys, We are saddened to notice that you had a less-than-satisfactory experience during your stay at Grand Sirenis Riviera Maya Resort & Spa.Since you have not provided any comment, it is challenging for us to address the issues you encountered. However, we would greatly appreciate it if you could share more details about your stay so that we can investigate and work to improve our services. Your satisfaction is important to us, and we are committed to making your next visit a more enjoyable one. Kind Regards, Juan Marí Assistant Manager

Dear Chiamaka, We are saddened to notice that you had a less-than-satisfactory experience during your stay at Grand Sirenis Riviera Maya Resort & Spa.Since you have not provided any comment, it is challenging for us to address the issues you encountered. However, we would greatly appreciate it if you could share more details about your stay so that we can investigate and work to improve our services. Your satisfaction is important to us, and we are committed to making your next visit a more enjoyable one. Kind Regards, Juan Marí Assistant Manager

Dear Dareen Sean, We extend our sincerest gratitude for awarding us a perfect score despite the inconvenience you encountered during your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We deeply regret any disruption caused by the renovation work in your assigned building. Please accept our apologies for not meeting your expectations in this regard. Rest assured, your feedback is invaluable, and we are actively working to enhance our guest experience, including ensuring transparent communication regarding ongoing improvements.We sincerely hope this isolated incident will not overshadow the overall enjoyment of your stay, and we eagerly anticipate the opportunity to welcome you back for a flawless experience in the near future.Warm regards,Juan Marí Assistant Manager

Dear Arlene, Thank you for sharing your heartfelt experience at Grand Sirenis Riviera Maya Resort & Spa.We are deeply moved to learn of the exceptional care and attention provided to you by our dedicated staff members, Leo, Alex, Derek, and Emma. It warms our hearts to know that their genuine hospitality helped alleviate any feelings of loneliness during your solo journey.Your kind words motivate us to continue delivering memorable experiences, embodying the spirit of warmth and inclusivity that defines our resort. We look forward to welcoming you back for another enriching stay.Warm regards,Juan Marí Assistant Manager

Dear Stephanie, We extend our sincerest apologies for the substandard experience you encountered during your recent stay at Grand Sirenis Riviera Maya Resort & Spa.Your feedback is invaluable, and we are committed to addressing the concerns you have raised promptly. Our management team is taking immediate action to rectify the issues, particularly regarding the conduct of our staff members. We deeply regret any inconvenience or discomfort you may have experienced, as providing exceptional service is paramount to us. We appreciate your patience and understanding and hope to have the opportunity to restore your faith in our resort during any future visits. Best regards, Juan Marí Assistant Manager

Dear Theodorus, We sincerely appreciate your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa, despite the construction work being conducted on the premises.We apologize for any inconvenience caused by the ongoing renovations. Your satisfaction is of utmost importance to us, and we regret falling short of your expectations in this aspect. Please be assured that we are continuously striving to minimize disruptions and provide a seamless experience for all our guests.We value your patronage and hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing Grand Sirenis Riviera Maya Resort & Spa.Warm regards,Juan Marí Assistant Manager

Dear Paul Joseph, Thank you for taking the time to share your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that despite the ongoing renovations, you enjoyed a memorable vacation.We truly appreciate your understanding and patience during this period of transformation. It brings us immense joy to learn that our dedicated staff members, including Diego, Cristoffer, Karin, and Ivan, contributed to the enjoyment of your stay with their exemplary service.Your recommendation means the world to us, and we look forward to welcoming you, your friends, and family back for another fantastic getaway.Warm regards, Juan MaríAssistant Manager

Dear Daniel, We extend our sincere apologies for the numerous inconveniences you encountered during your recent seven-day stay at Grand Sirenis Riviera Maya Resort & Spa. Your detailed feedback is deeply concerning, and we are committed to addressing each issue promptly and thoroughly. Rest assured, our management team is taking immediate action to rectify the deficiencies in room amenities and service quality that you experienced. We understand the importance of a comfortable and enjoyable stay, and we deeply regret falling short of your expectations. Your feedback is invaluable as we strive to continuously improve our offerings. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Best regards, Juan Marí Assistant Manager