Mexico: Golfvakanties

The reception personnel was not very helpful. He kept looking at his watch, he didn't give us enough information on how to move about the property. Though, he made it clear that Saturday (the day we checked in) is always busy as many guests are checking out. We arrived before 4 pm, there was no portable water to drink in the room (other than the ones in mini bar ) which are chargeable. We were on "all inclusive package" but still will get charge if we consume drinks from the fridge. No snacks too, after a long flight and travel to the resort, they offered nothing. We looked around for pool bars hoping we can get something to drink or eat, the brochure said, that they closed at 5pm (the sushi pool bar) but it was already closed at 4.15pm. Non of the ground staff were helpful. One guest told us to go to El Patio pool bar, wish the reception had told us ahead of time. It was 15 minutes before kitchen closes when we arrived. Finally had our drinks and some food, but we were rushed to place the order. This is not a 5 star resort. The toilet tank whistles everytime we flushed it. The doors don't close properly as they must have expanded due to the humidity. The concierge need to know more about this facility too, they seem so uninformed and uninterested. But, I must say, it's a very enchanting and charming place to stay. Beautiful grounds and views all around.

Great resort and the staff were incredible, highly recommend!!

Habitación. Excelente Personal Excelente

The reception personnel was not very helpful. He kept looking at his watch, he didn't give us enough information on how to move about the property. Though, he made it clear that Saturday (the day we checked in) is always busy as many guests are checking out. We arrived before 4 pm, there was no portable water to drink in the room (other than the ones in mini bar ) which are chargeable. We were on "all inclusive package" but still will get charge if we consume drinks from the fridge. No snacks too, after a long flight and travel to the resort, they offered nothing. We looked around for pool bars hoping we can get something to drink or eat, the brochure said, that they closed at 5pm (the sushi pool bar) but it was already closed at 4.15pm. Non of the ground staff were helpful. One guest told us to go to El Patio pool bar, wish the reception had told us ahead of time. It was 15 minutes before kitchen closes when we arrived. Finally had our drinks and some food, but we were rushed to place the order. This is not a 5 star resort. The toilet tank whistles everytime we flushed it. The doors don't close properly as they must have expanded due to the humidity. The concierge need to know more about this facility too, they seem so uninformed and uninterested. But, I must say, it's a very enchanting and charming place to stay. Beautiful grounds and views all around.