Californië: All-inclusive vakanties

This was probably the worst hotel stay we have ever had. At around 12-1am the power went out to all the rooms. It was very hot and the music at the pool was so loud it sounded like a big party or concert. When we went down to talk to staff, many guest were already down there and the staff was very dismissive and did not know how to handle guests in a stressful situation. One front desk attendant started cussing at us. As guest we were all upset but as a professional in this setting that was never an ok response to any guests. Many guest ended up leaving in the middle of the night and they still had no solution to the blaring music and power outage. For the music NO ONE on staff knew how to turn it down and they had to wait for management to respond to their calls/tests in the missile of the night. It was all out chaos. We decided to head over to the parks around 8am and there was still no power. It ended up coming on sometime during the day but still very inexcusable for how the team cracked under pressure. They need training and should be REQUIRED to wear name tags. The "security officer" is a joke. A tip for next time something unfortunate happens - use the printer to make a flyer to put on guest doors to explain the issue and let guest know you are aware and working hard to get this fixed instead of acting confused and shocked when you have so many guest in your lobby upset as your lack of care for the situation at hand!