Péninsule du Yucatán : Vacances animaux acceptés

La qualité de la literie est top

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

Hotel d’excellent niveau dans un cadre exceptionnel

Excellent séjour! Dès notre arrivée, le service a été impeccable et les suivis tout au long du séjour ont été très appréciés. Le service au restaurant était remarquable et la nourriture absolument délicieuse. Un merci spécial au restaurant Bayt pour le matin et le midi, ainsi qu’à Edgar pour son excellent service. Nous avons aussi adoré le restaurant français. Le buffet offre une belle variété pour tous les goûts. À noter que la plage comporte beaucoup d’algues, mais là où nous étions, le personnel a fait de beaux efforts d’entretien, ce qui nous a permis de profiter d’une eau vraiment belle deux jours sur trois. Le spa étais exceptionelle!! Service 1A, nous nous sommes sentis très bien traités du début à la fin. Nous recommandons sans hésitation!

Incredible hotel, well thought out with attention to detail. Our butler Jean-Luc was extremely helpful and reactive with all of our requests. Loved that it was smaller occupancy compared to other hotels in the area, with plenty of opportunities to see flora & fauna. We really enjoyed the meal at Woodend, breakfast was great, but found the lunch/dinner food at Casa Mayor to be a bit mediocre. Spa was wonderful, Claudia gave a great massage and the hydrotherapy pools are a nice touch. Also very nice to have access to this everyday. One minor negative comment: tipping culture is out of hand and highly Americanized - minimum 18%-25% is expected for pretty much everything at the hotel and listed as suggested gratuity - including the breakfast which is included in price of the room. They give you a bill at the end of included breakfast with what your breakfast would have cost had you paid for it, and the amount is incredibly overpriced (i.e. around 80-100 USD for 2 persons) with the assumption you will tip 18-25% of that cost. At around 1,000 USD a night for a room, the hotel should ensure they pay their staff enough to not have to rely on tipping culture. Other parts of Mexico, including Mexico City have an expectation of 10-15% tips. Lastly, the saragassum was definitely present throughout our stay (August 2025) but the pools and option to go snorkeling nearby was sufficient to not affect our holiday. We sincerely appreciated our stay and look forward to staying again.

Hotel d’excellent niveau dans un cadre exceptionnel

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

Incredible hotel, well thought out with attention to detail. Our butler Jean-Luc was extremely helpful and reactive with all of our requests. Loved that it was smaller occupancy compared to other hotels in the area, with plenty of opportunities to see flora & fauna. We really enjoyed the meal at Woodend, breakfast was great, but found the lunch/dinner food at Casa Mayor to be a bit mediocre. Spa was wonderful, Claudia gave a great massage and the hydrotherapy pools are a nice touch. Also very nice to have access to this everyday. One minor negative comment: tipping culture is out of hand and highly Americanized - minimum 18%-25% is expected for pretty much everything at the hotel and listed as suggested gratuity - including the breakfast which is included in price of the room. They give you a bill at the end of included breakfast with what your breakfast would have cost had you paid for it, and the amount is incredibly overpriced (i.e. around 80-100 USD for 2 persons) with the assumption you will tip 18-25% of that cost. At around 1,000 USD a night for a room, the hotel should ensure they pay their staff enough to not have to rely on tipping culture. Other parts of Mexico, including Mexico City have an expectation of 10-15% tips. Lastly, the saragassum was definitely present throughout our stay (August 2025) but the pools and option to go snorkeling nearby was sufficient to not affect our holiday. We sincerely appreciated our stay and look forward to staying again.

Excellent séjour! Dès notre arrivée, le service a été impeccable et les suivis tout au long du séjour ont été très appréciés. Le service au restaurant était remarquable et la nourriture absolument délicieuse. Un merci spécial au restaurant Bayt pour le matin et le midi, ainsi qu’à Edgar pour son excellent service. Nous avons aussi adoré le restaurant français. Le buffet offre une belle variété pour tous les goûts. À noter que la plage comporte beaucoup d’algues, mais là où nous étions, le personnel a fait de beaux efforts d’entretien, ce qui nous a permis de profiter d’une eau vraiment belle deux jours sur trois. Le spa étais exceptionelle!! Service 1A, nous nous sommes sentis très bien traités du début à la fin. Nous recommandons sans hésitation!

La qualité de la literie est top

La qualité de la literie est top