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4/10 Médiocre
Sara D.
18 août 2017
House was nice but realtor unresponsive regarding maintenance issues
On Sunday, 7/23/17, the refrigerator in the kitchen was not staying cold, refrigerator temperature vacillating 35-45, freezer 0-17, even when not opened for long period of time. The outside toilet was not flushing. I called Surf or Sound Realty Maintenance on Monday, 7/24/17 to report these items. I was disconnected the first time I called. When I connected with Maintenance, I was told a work order was being placed and someone from Maintenance would come to the house. I called again on Tuesday, 7/25/17 since no one came on Monday. I was told they could see the work order and that “Mike” would come out on Tuesday. I called again on Wednesday, 7/26/17 and was disconnected on my first call. On my second attempt, the phone rang and rang. Finally, it was answered by Laken (sales?) with whom I had to re-state issues even though I told her a work order existed. I relayed my frustration in obtaining a resolution to the refrigerator and outside toilet issues. I stated that there also were other routine maintenance issues that should have been addressed prior to our arrival but my main concern was the refrigerator because we had food in both the refrigerator and freezer which I did not want to go bad. She told me she would try to get Maintenance and put me on hold. When she returned, she said Patty (?) was getting in touch with Mike and he would come out Wednesday. Mike did come Wednesday afternoon. He said the refrigerator/freezer air vents at the top of this appliance were clogged; he cleaned them and replaced a filter. When I asked him about the outside toilet, he replied “I’m the appliance guy” and that he would let the office know about the outside toilet. Needless to say, that issue was never addressed during our stay.
Thursday, 7/27/17, was the major power failure. Friday, 7/28/17, men arrived during the day and said they were checking to make sure the air conditioning, pool and hot tub were turned off. Imagine our surprise as it got dark (generators were supplying electricity) when we found that those men had actually turned off power to ½ of the house. I called the 800 number and since the office was closed I called the emergency night number. I spoke with Claudia, explained the situation, gave her my cell phone number and she said “I will send a message and someone will call you back”. I have never received a telephone call from anyone connected with Surf or Sound Realty regarding this.