Onderwatermuseum Cancún

Great overall resort. Just needs a little touching up here and there. This was my second time here. Will definitely be coming back

My husband and I go to Mexico for one week every year to decompress and we were trying a new resort. While the staff were friendly, and the property was clean, the food and selections were incredibly disappointing. They can’t play the New Resort card any longer. Also, we went for a couples massage, and the table dug into me sharply and it was so cold in the room I shivered for 80 minutes. The spa staff tried to help but to no avail. This resort gets a solid 3. Also! No wildlife!

We had an absolutely incredible stay for our 5-year anniversary! Right from the start, the fantastic entrance hall with its astonishing panoramic ocean view leaves you speechless. You are truly overwhelmed by the sheer size of the property. The service was flawless from start to finish, including top-notch housekeeping. We received a generous room upgrade to a very spacious suite with separate bedrooms, a living area, and a balcony jacuzzi with a fantastic ocean view. As a former bartender and 5-star hospitality worker, I was highly impressed by the top-class bars throughout the hotel and at the pools. They serve excellent cocktails and premium imported spirits. It is absolutely 5+ star worthy. The culinary experience was just as outstanding. We highly recommend dining at Copal (Mexican), Minami (Japanese), and Bao (Asian), alongside the excellent open buffet and room service breakfast. The resort facilities are amazing for families. We loved the massive main pool (which feels 1000 meters long!) and the saltwater pool. The entertainment options are highly recommended too, including laser tag, the arcade, escape rooms, golf, and VR baseball and racing. A special thank you to Rebeca and Alberto from the pre-arrival team for their fantastic support. They even arranged a thoughtful anniversary card and a piñata that our kids absolutely loved. They thought of every detail. We highly recommend this resort!