The location is excellent, this resort is located in Playa Norte, a prime location. Our room was located in the north end within a few feet from the king's pool. We stayed in the villas. The room was okay, it did not have the microwave as listed in the description, which was a disappointment because we had a baby who drinks warm milk. The villa was small and it had nothing special for an upgrade, it is just a room with balcony. The food is not good, for the price, this resort needs to re-think how to strategize a way to offer better food. The specialty restaurants offer the same food, which is basic and absolutely not worth the price tag this resort charges for night. Drinks are so cheaply made to say the least. I understand this resort is in a prime location but they should put some effort into investing in their structures. The pool was was run down, and closed down for almost four days during our stay. The pool was not needed but it makes the resort look like a 2 start resort. The service was okay for the most part, it seems that they do invest in training their employees. Our first impression of the customer service was 1 out of ten with ten being the highest. We arrived at the front desk, and were greeted by the time share staff, not a positive experience. The staff at the front desk are absolutely not friendly and the staff at restaurant ignored us the first day. We sat there and nobody offered us a drink. This was improved, which was a plus. Overall, 5.5 out of 10.
