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Beoordelingen van Akumal Bay Beach & Wellness Resort - All Inclusive

4 out of 5
Akumal Bay Beach & Wellness Resort - All Inclusive
Km 104 Carr. Cancun-Chetumal, Akumal, QROO

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 672 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 211 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 1006 beoordelingen" "

9,4/10

Netheid

9,6/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Paula

Positief: Personeel en service, staat van de accommodatie en faciliteiten
7 nachten verbleven in mei 2024

10/10 – Uitstekend

helena patricia

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
lets just start with one word, STAFF!!!I have never stayed at any resort anywhere in the world with such an amazing staff, this was my first time and definitley will be back because of them, is it everything ?no , what can be worked in is the beach loungers , they are horrible and old , need to be more comfortable on that beautiful beach, second the pools need some work , and lastley the food at breakfast was not good , always look forwars to breakfast and had to settle with pbandj sandwich , but the snack bar at lunch is fantastic as is the specialty restaurants and if you are a sushi lover this is the place for you , rooms are comfy and any issue you may have is worked on ASAP , with smiles!!! again have stayed at many resorts in Riviera Maya and they are huge and love them but Akumal Bay felt like i was leaving home , they make you feel that good so because of that wonderful amazing beautiful staff we will be back as soon as we can !!! Thank you so much , if you guys only knew how bad my husband and i needed this , hugs to you all , till we see you again!!!
10 nachten verbleven in mei 2024

8/10 – Goed

Nikolai

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beach was dirty and full of rocks. It is almost impossible to get in water because of rocks.
9 nachten verbleven in mei 2024

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful setting. This was a calm, relatively quiet and chill property. Not a rowdy, party type of place. Great for relaxing.
7 nachten verbleven in mei 2024

10/10 – Uitstekend

Jan, Duessedorf

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir waren mit allen total zufrieden, das Personal war stets freundlich, hilfsbereit, zuvorkommend, das Essen sowohl im Buffet Restaurant als auch in den 4 a la Card Restaurants war immer sehr gut, wir hatten ein Zimmer mit direktem Zugang zum Strand und waren auch hier mit dem Zimmer super zufrieden
8 nachten verbleven in mei 2024

10/10 – Uitstekend

Vaughn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff and accommodations were excellent. they didn't have our junior suite that we booked available when we checked in so they upgraded us to a penthouse suite for no charge (which was awesome). They were also doing construction all along the 2nd floor which was very loud so my friends had to move their rooms due to the noise. But the place is wonderful and the staff are so nice. definitely will stay again!
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Abigail

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was extremely friendly and sweet. The restaurants Rodizio and Alux were incredible. Easy to check-in and check out.
5 nachten verbleven in mei 2024

6/10 – Redelijk

Elena

Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in mei 2024

8/10 – Goed

Enes

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
10 nachten verbleven in mei 2024

10/10 – Uitstekend

Lisa, Calgary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful resort with excellent staff. There was some construction going on but it wasn't overly intrusive. The views over Akumal Bay are amazing. Very good food!
9 nachten verbleven in mei 2024

10/10 – Uitstekend

BRIAN Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in mei 2024

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in mei 2024

6/10 – Redelijk

Christina, Diamond Springs

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
We love the snorkeling at the resort and the staff. The room we had 2001 needed work. Broken mirror. Light fixture hanging from ceiling. We had cockroaches in the room. Box springs had holes in it. Air conditioner did not cool down enough. Lowest was 24. Maids didn’t clean very well. Paint was falling off the wall in the bathroom. The maids didn’t clean the floors. The sheets on the bed was a flat sheet that didn’t fit.
8 nachten verbleven in mei 2024

10/10 – Uitstekend

Bradley

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Akumal Bay is a beautiful little resort. Lots of returning quests because the staff are so awesome, the food is amazing and just an overall fun place to be.
14 nachten verbleven in januari 2024

10/10 – Uitstekend

Douglas Glen, Rutherfordton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Generally met expectations. Restaurants EXCEED expectations with casual dining and no reservations. Entire staff were helpful, friendly and cordial. No hot showers. We plan another stay when updated rooms become available.
5 nachten verbleven in april 2024

4/10 – Matig

kevin

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at the property from April 29 - May 3, if you need an easy summation of our stay... it is an all-inclusive property with all the food and drink you can ingest but i actually lost weight!!! Not my strategy on a high dollar glutton vacation. First/Worst was our roof top penthouse room 2314 had no air conditioning, never cooled off the entire week.. At night when the ambient air would fall into low seventies room temperature would also fall one degree but the humidity was oppressive. So our swimsuits and evening attire remained damp after removal and hanging up to dry. The buffet style breakfast was the worst variety, selection and quality we have ever experienced at an all inclusive resort. One example, there french toast offering was just triangle cut slices of bread dropped on a grill to slightly blacken (no egg batter dipped) just raw toast. Aurora at omellette station was the only bright person in the entire room. All the seating cushions had food crumbs and mildew stains. Dinner at the al a carte restaurants was okay, but eating areas were hot and humid, menu selection was very limited and repetitive in all four places; a salad, one hot or one cold soup and then about eight entrees to choose with only two being appetizing. This is also the first resort where we could not find a beach or pool lounger... oh we have suffered from the towel game at other places but this time it wasnt that you were stuck in corner or well back of water line, you were stuc
4 nachten verbleven in april 2024

8/10 – Goed

Daniel David

7 nachten verbleven in april 2024

8/10 – Goed

Daniel B

Reisde met partner
Positief: Netheid, personeel en service
We have been in this hotel many times and always liked it a lot. In the last couple of years, we feel it’s a getting a bit run down. Lots of broken chairs at the beach. The food so so. We still like the place but perhaps the most concerning issue is that the beach has far more rocks than it used to and there are massive sting rays swimming close to shore which means you need to be super careful when you get in the water and I would not allow young kids alone. That makes it fun to snorkel but not very safe for families with young kids. We do love that they preserve animals and sea life, like the marine turtles and there’s lots of iguanas, agoutis and coatis running around the property but they don’t bother you at all. All in all a good interesting area.
21 nachten verbleven in april 2024

8/10 – Goed

Anees Yousuf

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Resort was beautiful and green. Staff was friendly for the most part. Food was average. Beach and water were breathtaking, however seaweed and rocks in some parts made it somewhat hard to access.
5 nachten verbleven in april 2024

8/10 – Goed

Maribel, Powder Springs

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

10/10 – Uitstekend

Veronica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a lovely stay. Our 10th time and we keep coming back!
4 nachten verbleven in maart 2024

8/10 – Goed

Vadym

Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Nicolle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

8/10 – Goed

Joel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and right on the beach!
5 nachten verbleven in april 2024

10/10 – Uitstekend

Matthew, Fuquay Varina

Positief: Netheid, personeel en service
7 nachten verbleven in april 2024

10/10 – Uitstekend

Hue Chau

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Snorkeling was awesome and easy access to beach. No tour or boat needed. Staff was amazing.
5 nachten verbleven in april 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

8/10 – Goed

Sandra Lyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When you stay at this resort, you live on the beach. Dining is oceanfront, pools are oceanfront and rooms are oceanfront! Can’t say that about any other resort I’ve been to. This was my 7th time here.
5 nachten verbleven in april 2024

10/10 – Uitstekend

jose

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Building was under construction
4 nachten verbleven in april 2024

10/10 – Uitstekend

Christine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful resort with a lovely beach, four different restaurants plus a buffet all with delicious food. We had one of the newly renovated rooms in block 3 with a walkout to the beach (no swimming as it is very rocky at this part). The staff are all friendly and helpful.
7 nachten verbleven in april 2024

8/10 – Goed

Garrett

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Good spot
6 nachten verbleven in april 2024

10/10 – Uitstekend

Marina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024

10/10 – Uitstekend

Patrick

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Just got back, Great place to stay, the location is really good. It’s a very quiet and relaxing resort. Kids are allowed but still feels like acults only. The infrastructure, rooms especially could use some updates, had some issues in our room I’m not one to complain but had to bring it up to staff, and Elvira was excellent made sure we were happy, (the owners of the resort are very lucky to have staff like this) At the end of the day some of the rooms maybe not in great condition, however with my experience the location next to the beach, all the lounges and grounds on the resort are great and the awesome workers are what are ultimately holding this place to be a top resort, despite some infrastructure issues.
12 nachten verbleven in april 2024

10/10 – Uitstekend

Gustavo

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Muy buena ubicación y que esté directamente en la playa es un plus, lástima que hay uno que otro empleado que exige propina o trata de diferente forma a los visitantes extranjeros que a los nacionales.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Sheldena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
6 nachten verbleven in april 2024

6/10 – Redelijk

Donald

Positief: Netheid
4 nachten verbleven in april 2024

10/10 – Uitstekend

Nadezda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food was excellent and very diverse. We felt very comfortable and welcomed here. The rooms were spacious and clean. The stuff was always helpful and friendly. The only negatives thing we experienced during our stay was diluted with water wine served to us in the snack bar. It ruins the reputation of this fantastic place. Everything else was excellent
6 nachten verbleven in april 2024

10/10 – Uitstekend

Deborah Jeanne

Reisde met partner
Positief: Voorzieningen
My favourite part was the proximity to the ocean and the smaller size of the resort.
7 nachten verbleven in april 2024

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They upgraded me at no charge to the penthouse!
5 nachten verbleven in april 2024

10/10 – Uitstekend

candis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had another great holiday there.We had a slight hiccup in the beginning but management went above and beyond to get us on track for our usual relaxing holiday ,home away from home paradise ..The staff are always top notch and friendly ...Highly Recommend Thank you Akumal Bay Beach ❤️
10 nachten verbleven in april 2024

8/10 – Goed

Anthony

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property! The entertainment can use a refresher, but the resort is more for relaxation purposes than anything. Good experience.
3 nachten verbleven in april 2024

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The facility is very well maintained the staff is helpful and polite the food is delicious and available all day I would recommend this resort without hesitation.
6 nachten verbleven in april 2024

10/10 – Uitstekend

negar

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful venue, staff and beach. Would definitely go back, highly recommend
7 nachten verbleven in maart 2024

6/10 – Redelijk

Cathy R

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
This is not a 5 star property. I’m baffled by the rave reviews. Rooms are sizable, but very dated and not thoughtfully planned. Only one outlet in the room on one side of the bed, mold in the shower, fixtures rickety, no door to bathroom area. Food is so so awful. Tasteless to downright terrible. Greasy, mystery meats, stale chips, overcooked or undercooked foods. After the first 2 days we mostly ate out at Lo hol down the beach or in Tulum. Staff is very kind, but not 5 star. When asking for directions to anywhere on or off the property we often got, “oh it’s that way” with a hand waved in a general area. While beach water is lovely to look at, beach is short and covered with seaweed and several feet of rocks. The Secrets hotel right next door has a lovely beach- they should follow their lead. Beach towels thread bare and many beach chairs broken. Drinks available at beach (drink service was very good at beach!), but no food service. Overall with a big rehab and completely new menu it could move up a star, but having traveled frequently and stayed at a few all inclusives I can confidently say this is a 3 star hotel.
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Simon Lalas

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Beautiful resort. Will definitely come back.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Todd

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A very pleasant resort, the staff there was excellent.
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Karen, Colorado Springs

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was traveling with my 14-year-old grandson for spring break; his first trip to Mexico. I didn't want the craziness of Cancun but still wanted the beauty of the Caribbean. This resort was beautiful and low key. The staff were so attentive and friendly. Tip accordingly. There are varied restaurant choices for dinner. We mostly ate at the buffet, which offered so many choices for my picky eater, but the Brazilian steak house was a favorite. We appreciated the 24-hour snack bar; 14-year-old boys are always hungry! We also took the 10-minute walk down the beach to Akumal village a couple of times. They have a few little tourist gift shops, but the real draw is the Turtle Bay Cafe and Bakery. We had a delicious dinner, and the homemade ice cream is the best! The nightly musical entertainment at the resort was very good, and we could enjoy it sitting on our balcony. There is snorkeling and SUP available. The staff also helped us choose an excursion to Kantun-Chi Eco Park. What an extraordinary experience! Be sure to take water-friendly shoes. You need to walk over some uncomfortable rocks to get out into the water, but it's worth it. We spent hours in the water and could see fish and rays swimming by just standing there. I highly recommend this resort for a very relaxing experience. Because it is so laidback, I'd recommend an excursion or two to entertain the teenagers. There is plenty to see and do in the area.
5 nachten verbleven in maart 2024

10/10 – Uitstekend

Thomas Edward

Reisde met partner
Positief: Netheid
Love the staff and the snorkeling
11 nachten verbleven in maart 2024

8/10 – Goed

Stacy

Positief: Netheid
This property is absolutely beautiful. The rooms need some serious TLC, but the grounds and views are gorgeous. Clean for the most part, food ok. What made our family trip the best was Adiel the activities director he is amazing and we would go back just to see him.
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Katharine, Stoney Creek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024