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Beoordelingen van Best Western Plus Wenatchee Downtown Hotel

2.5 out of 5
Best Western Plus Wenatchee Downtown Hotel
815 N Wenatchee Ave, Wenatchee, WA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 448 van 992 beoordelingen" "
Gastenscore: 8 - Goed. 308 van 992 beoordelingen" "
Gastenscore: 6 - Redelijk. 108 van 992 beoordelingen" "
Gastenscore: 4 - Matig. 77 van 992 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 51 van 992 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

noriko

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
朝食アイテムが少なく残念でした
1 nacht verbleven in mei 2024
Reactie van Amanda op 7 mei 2024
Thanks for the rating, and the feedback. We appreciate it so much. We hope to see you again.

10/10 – Uitstekend

Stacey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent customer service
2 nachten verbleven in april 2024
Reactie van Amanda op 29 apr 2024
Thank you so much for the great rating! We appreciate that so much!

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was friendly. TV keeps freezing randomly but everything else works well.
1 nacht verbleven in april 2024
Reactie van Amanda op 22 apr 2024
I am so sorry that the TV kept freezing, but I am glad that everything else went well. I do hope that you visit us again!

10/10 – Uitstekend

Michael

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great, breakfast is always a perk. Room was clean and quiet.
1 nacht verbleven in april 2024
Reactie van Amanda op 22 apr 2024
Thank you so much for the great rating! We appreciate you staying with us. I am so glad that our staff was great. :)

10/10 – Uitstekend

Thelma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Amanda op 22 apr 2024
Thank you so much for the great response! We appreciate you staying with us! We hope to see you again soon!

4/10 – Matig

Sarah

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
My room was not clean, there was hair on the toilet seat and debris on the ground. The room other than the beds did not look like it was cleaned at all. The staff was friendly and helpful, the premise was dated but fine. If the room was clean it would be have been 4 stars.
1 nacht verbleven in april 2024
Reactie van Amanda op 16 apr 2024
I do apologize about that. I will look into how this has happened and try to resolve it. This doesn't happen often, so I'm wondering what happened. I do hope that you give us another chance in the future.

8/10 – Goed

Rahul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was excellent and the place was clean
1 nacht verbleven in maart 2024
Reactie van Amanda op 15 apr 2024
Thank you so much for the rating! We appreciate you staying with us! Please let us know if you need anything. :) Please visit us again!

8/10 – Goed

Timothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Amanda op 15 apr 2024
Thank you so much for the rating! We appreciate you! Please let me know if there is anything else you need. We hope to see you again soon!

8/10 – Goed

JoAnn

Positief: Netheid, personeel en service
The facilties were good, breakfast also & most delightful wete the 2 managers on the front desk who wete friendly & helpful. The carpets in halsl & especially on the stairs to So. Parking area were grimy & black down the middle; so need cleaned or replaced! My wakeup call was an hour later - reprogrammed by a male night clerk.
2 nachten verbleven in april 2024
Reactie van Amanda op 6 apr 2024
Thank you so much for the great rating and the feedback! We appreciate you taking the time to do the review. It really helps us better ourselves! We will figure out what went wrong with the wake up call so it doesn't happen again! We hope to see you again soon! :)

8/10 – Goed

Alycia

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was decent but i was a little worried about parking my car over night. The neighborhood was a little rough.
1 nacht verbleven in maart 2024
Reactie van Amanda op 3 apr 2024
Thank you for the rating! We appreciate the feedback. We have cameras that are facing all areas of the parking lot, and the front desk keeps an eye on those cameras at all times. Please don't be worried about your car - and if you are, you can always ask the front desk which area is the best to park in. :) I do hope you come see us again soon!

10/10 – Uitstekend

Sheila

Nice and very clean
3 nachten verbleven in maart 2024
Reactie van Amanda op 2 apr 2024
Thank you so much for the great rating! We appreciate you! Please come visit us again. :)

8/10 – Goed

Laura

1 nacht verbleven in januari 2024
Reactie van Amanda op 31 mrt 2024
Thank you so much for the rating! We appreciate you taking the time to review us. It really helps us better ourselves! Please come see us again!

10/10 – Uitstekend

Adam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service!
1 nacht verbleven in maart 2024
Reactie van Amanda op 25 mrt 2024
Thank you so much for the great rating! We appreciate you staying with us. Please come stay with us again. :)

6/10 – Redelijk

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Amanda op 26 mrt 2024
Thank you for the rating. Could you tell me how we could make it 5 stars? We appreciate any and all feedback you give us. Thank you for staying with us. :)

10/10 – Uitstekend

Gerardo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is awesome everything was well cleaned...
1 nacht verbleven in maart 2024
Reactie van Amanda op 25 mrt 2024
Thank you for the great rating! We appreciate you staying with us! Please come visit us again. :)

10/10 – Uitstekend

Jim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Amanda op 18 mrt 2024
Thank you so much for the great rating! We appreciate you staying with us. Please come see us again. :)

8/10 – Goed

Frederick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Amanda op 14 mrt 2024
Thank you so much for the great rating! We appreciate you! Please, come visit us again! :)

10/10 – Uitstekend

Gerald

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property with helpful staff. good breakfast too.
1 nacht verbleven in maart 2024
Reactie van Amanda op 12 mrt 2024
Thank you so much for the great rating! We appreciate the kind words! I will pass this on to my staff, and we hope to see you again soon!

4/10 – Matig

Areli

1 nacht verbleven in maart 2024
Reactie van Amanda op 31 mrt 2024
I am so sorry your stay wasn't up to par. Would you be able to tell me what went wrong so I can try and fix it? I do hope that you stay with us again, and give us another chance.

10/10 – Uitstekend

Magda, Maple Valley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are extremely helpful.
2 nachten verbleven in maart 2024
Reactie van Amanda op 5 mrt 2024
Thank you so much for the great rating and kind words! I will let me staff know they did a great job assisting you! Please come see us again. :)

8/10 – Goed

Federico

1 nacht verbleven in maart 2024
Reactie van Amanda op 25 mrt 2024
Thank you for the great rating! We appreciate you staying with us! Please come visit us again!

8/10 – Goed

sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Amanda op 4 mrt 2024
Thank you, Sandra, for the great rating! We appreciate you and hope to see you again soon!

10/10 – Uitstekend

Gina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Keep up the good work
1 nacht verbleven in februari 2024
Reactie van Amanda op 28 feb 2024
Thank you so much for the great rating! We appreciate you. :) Please come see us again!

10/10 – Uitstekend

Jamie

Zakenreiziger, Reisde met familie
Pleasant stay
1 nacht verbleven in februari 2024
Reactie van Amanda op 27 feb 2024
Thank you so much for the great rating! We appreciate you! Please come see us again soon!

10/10 – Uitstekend

Jeffry

1 nacht verbleven in februari 2024
Reactie van Amanda op 25 mrt 2024
Thank you so much for the great rating! We appreciate you staying with us! Please come visit us again. :)

8/10 – Goed

Allen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good
2 nachten verbleven in februari 2024
Reactie van Amanda op 27 feb 2024
Thank you so much for the rating! We appreciate your business! Please come see us again soon!

6/10 – Redelijk

Rachel

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The pool was closed 😐
1 nacht verbleven in februari 2024
Reactie van Amanda op 13 feb 2024
I'm so very sorry that we had an unexpected closure due to a child throwing up in the pool. I closed it to make sure we could get it clean for the next day. I do hope that you give us another chance, and visit again! We appreciate you!

10/10 – Uitstekend

Allen

1 nacht verbleven in januari 2024
Reactie van Amanda op 7 feb 2024
Thank you for the amazing rating! We appreciate you! We hope to see you again soon!

8/10 – Goed

Bj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Amanda op 6 feb 2024
Thank you for the great rating! We appreciate your feedback! We hope to see you again soon!

8/10 – Goed

Janelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
4 nachten verbleven in oktober 2023
Reactie van Amanda op 6 feb 2024
Thank you for the great rating! We appreciate your feedback! We hope to see you again soon.

10/10 – Uitstekend

Candace

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
so polite and met every need.
2 nachten verbleven in januari 2024
Reactie van Amanda op 29 jan 2024
Thank you so much for the great rating! We appreciate you! :) We hope to see you again soon!

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and warm
1 nacht verbleven in januari 2024
Reactie van Amanda op 29 jan 2024
Thank you so much for the great rating! We appreciate you! We hope to see you again soon!

8/10 – Goed

Clasina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We will be staying here again!
The stay was great. The breakfast was kept stocked and hot! The pancake maker was on the fritz, but everything else was delish! The night gal was GREAT!! Very helpful and friendly!! We discovered the Keurig machine in our room didn't work when we got there and she quickly found us a replacement for it! I wish we would've been notified that the pool was out of order, my 10yr old was REALLY looking forward to that. The shampoo and conditioner are laughably small, but I get it. Luckily there was more than one set in our bathroom. Very quiet rooms, we didn't hardly hear anyone else in the building!
2 nachten verbleven in januari 2024
Reactie van Amanda op 23 jan 2024
The pool is almost done! Please come see us again when it is up and running!! I'm so glad you enjoyed your stay! :)

10/10 – Uitstekend

Heidi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nicest staff
When we arrived at the pool was closed for rehab purposes. We had booked this hotel particularly because of the pool. Luckily, the incredibly helpful receptionist switched us over to the sister hotel five minutes down the street because they had a operational pool. I really appreciated the help and ease at which this was done to make our stay more comfortable.
1 nacht verbleven in januari 2024
Reactie van Amanda op 18 jan 2024
I'm so sorry the pool was closed when you arrived. I know it is a main attraction for most people. I'm so glad our sister hotel had availability. :)

4/10 – Matig

Loren

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Older property that has nice sized comfortable rooms. Unfortunately the pool area had been repainted the day I was there and the smell from the oil based paint made me sick. I tried a different room but that wasn’t going to work either. The front desk lady was super helpful and got me into their “Avid” hotel down the road. So it turned out fine.
1 nacht verbleven in januari 2024
Reactie van Amanda op 18 jan 2024
I'm very sorry the pool was closed when you arrived. I know that is a major thing people come for. I also am very sorry the smell of the paint made you sick. I know it was horrendous. I'm so glad that our sister hotel had availability :)

10/10 – Uitstekend

Teresita

2 nachten verbleven in december 2023
Reactie van Amanda op 29 jan 2024
Thank you so much for the great rating! We appreciate you. We do hope to see you again soon. :)

2/10 – Ontzettend slecht

Sabrina

Negatief: Netheid
The sink had dirt in it or something when we got there and was dirty. Little dry blood spots on sheets
2 nachten verbleven in december 2023
Reactie van Amanda op 17 jan 2024
I apologize this had happened to you. We strive to keep the rooms clean for our guests. I will look into how this happened.

6/10 – Redelijk

Lai Man Raymond

Reisde met familie
quite noisy.
2 nachten verbleven in december 2023
Reactie van Amanda op 17 jan 2024
I apologize for the noise. It was a busy weekend. I hope you consider coming back and giving us another chance.

10/10 – Uitstekend

Pavel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Food, parking, pool, spa
1 nacht verbleven in december 2023
Reactie van Amanda op 17 jan 2024
Thank you for the great rating! We hope to see you again soon!

10/10 – Uitstekend

Andria

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Amanda op 17 jan 2024
Thank you so much for the great rating! We appreciate it!! Hope to see you again!

10/10 – Uitstekend

Hector, Nanaimo

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Amanda op 17 jan 2024
Thank you for the great rating! We hope to see you again soon!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Very very noisy! No sleep
We could hear everything. It was as if the walls were paper thin. We asked to move twice. Both nights the people were very loud. The 2nd night the people next to us were also blasting their TV. Being on the 1st floor with the side entry and pool didn't help. The room also had a connecting door to another room which we could see light around if they had their lights on. We were given ear plugs and that still didn't help. It was as if we were trying to sleep while a party was going on. We called multiple times about the noise too. This was by far the worst stay we've ever stayed in a hotel due to noise. The pool was also cloudy, and a dirty diaper left there- which I know isn't their fault. I'm only giving this a 2 star vs a 1 star because the staff was friendly. It was truly an awful stay and we got zero sleep both nights.
2 nachten verbleven in december 2023
Reactie van Amanda op 29 dec 2023
I'm very sorry your stay was not great. We tried our best to quiet down guests. I do hope that you give us another chance when it isn't super busy.

8/10 – Goed

Agripina

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Leavenworth
Very good …
1 nacht verbleven in december 2023
Reactie van Amanda op 17 jan 2024
Thank you for the rating! We hope to see you again soon!

8/10 – Goed

Scott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Amanda op 17 jan 2024
Thank you for the rating! We hope to see you again soon!

10/10 – Uitstekend

Xuelin

2 nachten verbleven in december 2023
Reactie van Amanda op 17 jan 2024
Thank you for the rating! We hope to see you again soon!

10/10 – Uitstekend

Hakima

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Amanda op 17 jan 2024
Thank you for the great rating! We hope to see you again soon!

8/10 – Goed

Chris

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Reasonable and what you’d expect- staff were helpful and efficient. Breakfast was busy and chaotic at times- get there early! - but there was a good selection and items were regularly refreshed in the time we were there.
1 nacht verbleven in december 2023
Reactie van Amanda op 17 jan 2024
I'm very glad to hear that my staff were helpful and efficient! Breakfast can be chaotic at times, but we try to keep all food replenished so it doesn't run out! Please come see us again. :)

4/10 – Matig

Mihail

Negatief: Netheid, staat van de accommodatie en faciliteiten
Not a good-condition hotel.
2 nachten verbleven in december 2023
Reactie van Amanda op 28 dec 2023
I'm very sorry your stay wasn't up to your standards. We hope that you come again and give us another chance!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
Not the best place
Breakfast was not great. Not many selections. Especially waiting in line forever for the waffle machine was ridiculous. Marriott has 2 waffles machine and it’s super fast not outdated holding up a long line. Pool hot tub was dirty. Needs more attention. Lots of slippery water in hall way leading out of the pool area which is asking for trouble! Easily slip and fall. They should put a rug, a sign caution wet floors anything from an accident due to happen. All the coffees pot were completely empty by 8am from the breakfast room. But the espresso machine front door is great! The mini bath stuffs like shampoo etc are super tiny! The bed was comfortable but the comforters are super thin. The pillows hurt my neck and I was freezing all night. The toilets in our room is was kiddy size, carpets needs changing but microwave and fridge was a plus. Elevator was small took forever so we used the stairs majority of our time. They did give us joining rooms per request so that was accommodating. We paid for 2 rooms but the queen beds look like twin sizes. Front desk was nice overall I wouldn’t come back there if there were other choices.
1 nacht verbleven in december 2023
Reactie van Amanda op 28 dec 2023
I'm sorry your stay was subpar. I do appreciate all this feedback though! I'm taking all this feedback and am trying to make future stays way better for everyone! I'm sorry you feel that you won't come back here, I do hope you give us another chance.

10/10 – Uitstekend

Jung Pyung

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Amanda op 28 dec 2023
Thank you for the great rating! We appreciate you!