Exterieur

Beoordelingen van Four Points by Sheraton Los Angeles International Airport

3.5 out of 5

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 1339 van 5951 beoordelingen" "
Gastenscore: 8 - Goed. 1078 van 5951 beoordelingen" "
Gastenscore: 6 - Redelijk. 1131 van 5951 beoordelingen" "
Gastenscore: 4 - Matig. 1036 van 5951 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1367 van 5951 beoordelingen" "

6,4/10

Netheid

6,8/10

Personeel en service

6,0/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Derrik

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old smelly hotel. Parking is NOT optional as you cannot park on the streets anywhere! You have to park at the hotel for 55usd a night. This was not mentioned whilst booking or on our confirmation. Whilst booking it mentions that you don’t HAVE TO park on the street insinuating that you can park on the street if you want. Optional extras are parking facilities which are not optional but mandatory
4 nachten verbleven in april 2024
Reactie van Customer Service op 19 apr 2024
Derrik, it's regrettable to hear about your dissatisfaction with the parking arrangements and your perception of the hotel's condition. Understandably, parking can be a crucial aspect of your stay, and we always strive to provide clear information during the booking process. In terms of the atmosphere in the hotel, we typically receive praise for our well-maintained ambiance. Your feedback assists us in learning and improving. We hope to have another chance to serve you better in the future.

8/10 – Goed

Cornelis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Customer Service op 19 apr 2023
Thank you for taking the time to share your review with us, Cornelis!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Four Points Los Angeles International Airport. Thank you again!

2/10 – Ontzettend slecht

JSE

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prijs/kwaliteit verhouding volledig zoek
2 nachten verbleven in april 2022
Reactie van Customer Service op 26 apr 2022
Thank you for sharing your feedback. It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

4/10 – Matig

Egbertus

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geen roomservice of schoonmaak e.d. tijdens hele verblijf. Afval bleef dagen op de gang staan. Pas na een klacht kreeg ik een schone handdoek.
3 nachten verbleven in januari 2022
Reactie van Customer Service op 28 jan 2022
We stellen de feedback op prijs. Het is jammer dat uw tijd bij ons niet ideaal was. Wij geven om de tevredenheid en het geluk van onze gasten. Het spijt ons dat uw kamer niet goed is opgefrist. Het is belangrijk voor ons dat we onze gasten een kwaliteitservaring bieden, dus we zullen uw zorgen in de toekomst met de juiste leden van ons team bespreken. We hopen dat u ons binnenkort nog een kans geeft om een positievere ervaring met u te delen.

2/10 – Ontzettend slecht

mori

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
terrible staff, disorganized staff, took half an hour to check in. hotel wasn’t very nice either. rooms were barely average. stay away from here. words can’t describe how bad the staff is.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Khaled

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They fool you into thinking parking is included and then hit you with a $55 daily fee! No traportation, middle of no where
1 nacht verbleven in mei 2024

8/10 – Goed

Angela

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Oralia

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bed comforting
1 nacht verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Oralia, thank you for sharing your positive feedback. We're thrilled you found the bed comforting at Four Points Los Angeles International Airport. We're looking forward to your next visit!

8/10 – Goed

PATRICK

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here before my last room was. Much nicer and updated.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Patrick,Thank you for sharing your experience with us at Four Points Los Angeles International Airport. We appreciate your repeat stay. The hotel is continually updating its facilities, and we hope that your next visit will be even more enjoyable. We're looking forward to welcoming you back soon.

2/10 – Ontzettend slecht

Nebiyu Anso

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Dirty room. if you looking clean hotel I don’t suggest this facility.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Nebiyu Anso, thank you for sharing your feedback. Cleanliness is a priority, and we will address your concerns with our team. Your comments are important to us as we strive to improve guest experiences.

8/10 – Goed

luis

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
the parking is too expensive and the hotel in general looks dirty
5 nachten verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Luis, thank you for sharing your thoughts. It's concerning to hear you felt that way about the parking and cleanliness. Our team will look into these matters to further enhance our services. Your feedback is valuable, and we hope to welcome you back for a more pleasant experience at Four Points Los Angeles International Airport.

2/10 – Ontzettend slecht

Nancy

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible experience!! Room itself was dirty,nothing was working.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Nancy, it is disheartening to hear about your experience. Cleanliness and functionality of the room are critical, and it appears we missed the mark. Your feedback will be used to improve our services. Thank you for sharing your thoughts.

10/10 – Uitstekend

Kim

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kind, thorough staff who helped us with our mobility issues and gave us a perfect room!
1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Kim, the team members at Four Points Los Angeles International Airport are delighted to hear that you found their assistance helpful. It is wonderful to know that the room suited your needs perfectly. We look forward to welcoming you back!

8/10 – Goed

Samuel, Tucson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Samuel, thank you for your positive rating of Four Points Los Angeles International Airport. We're glad to see you enjoyed your stay. We hope to welcome you back soon!

6/10 – Redelijk

Suhas

Reisde met familie en kleine kinderen
Positief: Personeel en service
The bathroom was very old and paint chipped. Will not visit again. Walls had asbestos smell. Parking is $57 per night. This is super annoying.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Suhas, thank you for sharing your experience. The feedback regarding the bathroom and parking is valued and will be reviewed internally. Our team is always striving to improve and your insights help us take necessary steps. Safe travels on your future journeys.

10/10 – Uitstekend

Briseida

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean & very convenient for flying.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Briseida, thank you for your kind words! The team at Four Points Los Angeles International Airport is thrilled to hear you found the hotel clean and convenient for your travel needs. We look forward to welcoming you back soon!

2/10 – Ontzettend slecht

Rafael

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Run down, not friendly. Blood stains on sheets and towels, broken table, broken lights, broken tub drain. Only 3 channels to watch on tv. Bed was very uncomfortable. No fridge, no microwave, no free breakfast, no free parking ($55 a day). They had a little store in the lobby that was super marked up. It sucked to be honest. Worst experience I had in a hotel.
4 nachten verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Rafael,Thank you for your feedback. It's concerning to hear about the inconveniences you experienced. Our team is dedicated to providing a comfortable stay, and your comments are important to us for making improvements. We hope to have another opportunity to better serve you in the future.

2/10 – Ontzettend slecht

Ashton

Reisde met partner, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The toilet didn’t work. I had to be switched rooms in the process of switching rooms. My card wouldn’t work for the door so I had to walk downstairs and take the elevator. Literally four times. The staff was rude and sleepy. I will never be coming back to this hotel oh, not to mention none of the rooms have microwaves refrigerators in the phone didn’t work in my room
3 nachten verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Ashton, it is very concerning to hear about your experience. Guest satisfaction is a priority, and it appears your stay did not reflect our usual standards. Room issues and uncharacteristic interactions with team members are being addressed seriously. We hope you will reconsider and allow us another chance to provide a better experience in the future.

10/10 – Uitstekend

Madeline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Madeline, thank you for your review! The team at Four Points Los Angeles International Airport is thrilled to know you had a great experience. We're looking forward to welcoming you back soon. Safe travels!

10/10 – Uitstekend

Krystal

Positief: Netheid
.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Krystal, thank you for your review. The team at Four Points Los Angeles International Airport is delighted that you had a great experience. We look forward to welcoming you back on your next visit!

2/10 – Ontzettend slecht

Daniel

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The wifi was so bad the whole two 2 days I had to use my own personal data because of the poor internet connection at the hotel
2 nachten verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Daniel, the inconvenience with the internet connection during your stay is regrettable. Our team is committed to providing a better experience and will look into the connectivity issues. We appreciate your feedback and hope to improve based on your comments.

6/10 – Redelijk

Algeria

The bed was very uncomfortable.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Algeria, thank you for sharing your thoughts. Comfort is very important, and the hotel will make note of your feedback to enhance future stays. The team is committed to continuous improvement and appreciates your input.

10/10 – Uitstekend

Oscar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Oscar, thank you for your excellent rating! The team at Four Points Los Angeles International Airport is thrilled to know you had a positive experience. We hope to welcome you back soon!

4/10 – Matig

Liliana

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Liliana, thank you for sharing your rating. Your feedback is valuable, and the team is committed to enhancing the guest experience. If you have any specific concerns or suggestions, we would appreciate further details. We hope to have the opportunity to provide you with a better experience in the future.

8/10 – Goed

Molly

Positief: Netheid, personeel en service
Older rooms, but it worked for a one night at the airport. Shuttle to hotel wasn’t clear that it was just Four Points shuttle
1 nacht verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Molly, thank you for your feedback. We're glad that our location worked well for your stay near the airport. We will ensure our shuttle service details are communicated more clearly in the future. We hope to welcome you back at Four Points Los Angeles International Airport again soon.

10/10 – Uitstekend

Owen

Positief: Netheid, voorzieningen
All good
1 nacht verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Owen,Thank you for your positive feedback on Four Points Los Angeles International Airport! We're delighted to hear everything met your expectations. We look forward to welcoming you back soon.

10/10 – Uitstekend

Tashina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel is very nice. We for here really early and we could do early check in
1 nacht verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Tashina, thank you for sharing your wonderful experience at Four Points Los Angeles International Airport. The team is delighted to hear that you enjoyed your stay and appreciated the early check-in. We look forward to welcoming you back soon!

6/10 – Redelijk

Paul

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was given a room key to a room that had NOT been cleaned. Poor communication internally.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Paul, thank you for sharing your feedback. It is concerning to hear about the room issue and the communication challenges you experienced. Your comments will help us in our efforts to improve. We hope you'll consider giving us another opportunity in the future.

8/10 – Goed

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Julie, thank you for your positive rating of Four Points Los Angeles International Airport. Our team members are delighted you enjoyed your stay. We're looking forward to welcoming you back on your next visit!

4/10 – Matig

Krista

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Smelled like sewage in the lobby. Bar and restaurant closed in the afternoon. Pool was cold, and no service. Rooms were totally outdated, floor to ceiling. Way too much money for the room for what we got. Not even a microwave or mini fridge in the room. One front desk person claimed they charged $50 for early check in.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Krista, thank you for your feedback. The issues you encountered in the lobby and with the amenities are being reviewed closely. We strive to provide great value and regret that this was not reflected during your stay. Your comments about the room decor and the absence of certain amenities will be taken into consideration. Our team will verify the early check-in information to ensure accurate communication. We hope you consider giving us another chance in the future.

10/10 – Uitstekend

Stephie

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Centrico
1 nacht verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Ciao Stephie,Grazie per la tua bella recensione! Il team del Four Points Los Angeles International Airport è lieto di sapere che hai apprezzato la nostra posizione centrale. Non vediamo l'ora di darvi il benvenuto presto.

4/10 – Matig

majid

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Property condition and room facilities are terrible
4 nachten verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Majid, thank you for sharing your experience. It is concerning to hear about your perception of the property condition and room facilities. The team continually strives to enhance our guests' experience and will take your feedback seriously.

10/10 – Uitstekend

Jerveta

2 nachten verbleven in februari 2024
Reactie van Customer Service op 21 mei 2024
Jerveta, thank you for your excellent rating! The team at Four Points Los Angeles International Airport is thrilled that you had a great experience. We're looking forward to welcoming you back on your next visit!

6/10 – Redelijk

Malu

Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Thank you for taking the time to share your feedback, Malu.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

2/10 – Ontzettend slecht

edward

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This room is terrible and looks to be the oldest one they have. It smells terrible like mold and mildew. My card was charged $350 for incidentals and I doubt the uncomfortable mattress in here cost $50 at the swap meet. I checked for bed bugs just to be safe. If this is the room I get through expedia, I will never stay here again.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Edward, thank you for sharing your feedback. It is disappointing to hear that you did not have a pleasant experience. Our goal is to provide a comfortable and welcoming stay for all our guests. Your comments about the room’s condition and the incidental charges have been noted and will be reviewed. We appreciate your input and hope for another opportunity to better serve you in the future.

6/10 – Redelijk

Shane

For how old this hotel is it’s pretty clean. The only thing I did not like was showed up an hour before check-in and they wanted to charge me $50. Did not like that other than that property not bad.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Shane, thank you for your feedback. It's nice to hear you found the property clean. We appreciate your comments and will take them into consideration to improve our guest experience.

8/10 – Goed

Sergio

Positief: Netheid, personeel en service
Hotel muy viejo y poco limpio, los cuartos huelen muy mal !!
3 nachten verbleven in mei 2024
Reactie van Customer Service op 18 mei 2024
Sergio, gracias por compartir tus pensamientos. Se han reconocido las notas sobre el estado y limpieza del hotel. Nuestro equipo está comprometido a mantener un ambiente cómodo para todos los huéspedes. Trabajamos continuamente en mejoras y realmente esperamos que considere quedarse con nosotros nuevamente para tener una experiencia más placentera.

2/10 – Ontzettend slecht

Anthony

1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Anthony, thank you for sharing your feedback. It is important to us. If you have any specific concerns or comments about your experience, we would welcome the opportunity to address them. Please feel free to reach out directly. We hope to have another chance to better serve you in the future.

8/10 – Goed

Benjamin, SURREY

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s ok could be better
4 nachten verbleven in mei 2024
Reactie van Customer Service op 18 mei 2024
Benjamin, thank you for sharing your thoughts. We appreciate your feedback and are always looking for ways to enhance our guests' experience at the Four Points Los Angeles International Airport. We hope to have another chance to welcome you back and provide you with an even better stay in the future.

6/10 – Redelijk

Maria

Está bien pero le falta un poco
3 nachten verbleven in mei 2024
Reactie van Customer Service op 18 mei 2024
María,Gracias por tus comentarios. Sus comentarios son valiosos y la mejora continua es importante para nosotros. Esperamos tener la oportunidad de brindarle una experiencia aún mejor en el futuro.¡Viajes seguros!

10/10 – Uitstekend

Halima

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was quiet. Our room was cleaned daily with fresh towels and supplies. Very courteous staff and friendly room service and cleaning staff. The property isn’t fancy and room has no microwave or refrigerator which we would have appreciated, otherwise everything else was great. We had a wonderful stay.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 18 mei 2024
Halima, thank you for your kind words about Four Points Los Angeles International Airport. The team is delighted to hear that you appreciated the cleanliness and daily fresh supplies in your room. Your feedback regarding the microwave and refrigerator is noted. We are thrilled you had a wonderful stay and look forward to welcoming you back.

2/10 – Ontzettend slecht

JUANIQUA

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The deposit is $350!!! That is a large deposit for a dirty, ran down, need to be upgraded hotel! The parking is $50/night! Like are you serious? They put me on an abandoned side of the hotel by myself. There was literally mattresses and etc., up against glass that looked like a crime scene. They moved me. That new room was horrible… the toilet paper roll was broke, the door you had to ply it open, windows was dirty, tub was dirty and broke. To top it off I paid $50 for 3pm late check out and, two people started knocking on the door at 9 AM and one person came in while I was in the shower. I will admit they did comp one night and gave me my $50 back for the late check out, which they had no choice because I end up leaving at 1pm because of all the interruptions. Horrible. I do not recommend.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 18 mei 2024
JUANIQUA, thank you for providing your feedback. The team is committed to ensuring that all areas of the hotel meet guest expectations. The described room conditions and unexpected interruptions are not part of the standard guest experience. Your concerns will be reviewed to enhance future stays.

2/10 – Ontzettend slecht

Marco

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
BEWARE!!!! Do not stay at four points you will regret it. I would’ve rather spent the night in a motel or my car than this hotel. The only nice thing in this hotel is the lobby other than that it’s probably up to the same standards or worse than a motel. Walls super thin you can hear the neighbors banging on the walls at 4 in the morning. Also no complementary parking be prepared to pay $55 each day you stay at that place
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Marco, it's regrettable that your experience did not meet your expectations. Your feedback is valuable and will be reviewed by the team to enhance guest satisfaction. The team constantly strives to provide a comfortable and pleasant stay for all guests.

6/10 – Redelijk

David, Montreal

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Hôtel pratique car proche de l’aéroport mais les options de restauration sont limitées et le parking très cher : 55$ USD pour un nuit! Les installations datent un peu mais la salle de bain est fonctionnelle et propre.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
David,Merci de partager votre expérience. Nous sommes ravis d'apprendre que vous avez trouvé pratique la proximité de l'hôtel avec l'aéroport et que vous avez apprécié la propreté et la fonctionnalité de la salle de bain. Nous comprenons vos préoccupations concernant les options de restauration et les frais de stationnement et les prendrons en considération. Nous espérons avoir la chance de vous accueillir à nouveau dans le futur.

2/10 – Ontzettend slecht

Denisse

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Denisse, it seems that your stay did not meet your expectations, and we regret that you had an unsatisfactory experience. We value our guests' feedback and are committed to improving our services. We hope you might give us another opportunity in the future to provide a better stay. Thank you for sharing your rating with us.

2/10 – Ontzettend slecht

mauricio, leon

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La peor propiedad de todos Los Ángeles , nunca reserven ahí
1 nacht verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Mauricio, gracias por tomarte el tiempo de compartir tus comentarios. Es preocupante saber que su estancia no cumplió con sus expectativas. Nuestro equipo está comprometido a brindar una mejor experiencia a nuestros huéspedes. Tus comentarios serán tenidos en cuenta para futuras mejoras.

2/10 – Ontzettend slecht

Carla

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel look horrible, everything was damaged. Tv didnt turn on. One of the lights was glitching. The iron was broken Bathroom dirty. Everything was old.
4 nachten verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Carla,Thank you for providing feedback about your stay. It is noted that your experience did not meet your expectations. Please be assured that our team is committed to addressing these concerns. We appreciate your input as it helps us improve.Regards,The Management Team

6/10 – Redelijk

Zafar

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Pros: Goof shuttle service Cons: Not clean, outdated, uncomfortable bed. Overall, good for a night stay...when you are super tired between international flights and just need a bed to rest.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Zafar, thank you for sharing your thoughts. It's great to hear that the shuttle service was convenient for you. Your comments about cleanliness, decor, and bed comfort are noted. We're glad our location was useful for your brief stay between flights.

6/10 – Redelijk

Francisco

Positief: Personeel en service, voorzieningen
elevator seemed sketchy. door to room had problem closing.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Francisco, thank you for sharing your feedback. We are committed to providing a pleasant experience and will look into the concerns you mentioned. Your observations are valuable to us, and we're continually striving to improve.

6/10 – Redelijk

JIEYING

Reisde met familie en kleine kinderen
Positief: Netheid
I should in the center tower, but I got guide to the east elevator, the housekeeper help me to my room. my tissue box was wet, I called the guest services to get another box, I did ask if he knows my room number, he said yes, but I did not get my box in whole night. the shower switch is not in the correct way to show hot/cold, the room is clean, location is good.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
JIEYING, thank you for sharing your experience. We're glad you found the room clean and appreciated our convenient location. It’s concerning to hear about the oversight with the tissue box and the confusion with the shower switch. Your feedback is valuable as we aim to enhance our guest experience.