Bar en bord de piscine

Avis sur Kuta Paradiso Hotel

5 out of 5
Kuta Paradiso Hotel
Jl. Kartika Plaza, South of Kuta, Tuban, Kuta, Bali

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 413 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 363 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 1000." "

8,2/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent en tout
Séjour de 4 nuits en février 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 26 févr. 2024
Dear MichelThank you for choosing Kuta Paradiso Hotel and for sharing your excellent feedback with us.We're thrilled to hear that your stay with us was excellent in every aspect. Guest satisfaction is our top priority, and we're delighted that we were able to meet all your expectations.Your positive feedback serves as a great source of motivation for our entire team, who strive every day to provide exceptional service to our guests.If you have any further comments or suggestions to make your future stays even more enjoyable, please feel free to let us know. We're always here to ensure that your stay with us is nothing short of perfect.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

8/10 Bien

Magalie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and services
Séjour de 4 nuits en octobre 2023
Réponse de Rio Yudha, Ecommerce Manager, Kuta Paradiso Hotel le 17 oct. 2023
Dear MagalieThank you for your positive feedback regarding our hotel's location and services. We are delighted to hear that you enjoyed your stay with us. If there's anything specific you'd like to highlight or suggest for improvement, we'd be more than happy to listen.Looking forward to welcoming you again.Best regards,

10/10 Excellent

Fares

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
J’approuve
Très bon sur tout
Séjour de 1 nuit en septembre 2023
Réponse de Rio Yudha, Ecommerce Manager, Kuta Paradiso Hotel le 3 oct. 2023
Dear FaresThank you for your positive feedback! We're thrilled to hear that you had a very good experience with us.We look forward to welcoming you back for another great stay!Warm regards,

10/10 Excellent

Dalhen, Viry-Châtillon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La beauté de l’hôtel et son service. Et la façon dont les gens nous on accueilli
Séjour de 9 nuits en octobre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
les chambres dans les étages sont plus tranquilles que les chambres au RDC donnant sur la piscine
Séjour de 3 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
l accueil, la variété du petit déjeuner, tout est excellent
Séjour de 4 nuits en septembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
pas de dialogue avec les Français absence d interprète
Séjour de 11 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2019

8/10 Bien

Moussa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019
Réponse de Marketing communication executive le 12 févr. 2019
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

6/10 Satisfaisant

Marc

Les points forts : Personnel et service
Donne pas plus de 3 étoiles pour cette hotel
The tap water is pitiful, I had redness and the temperature of the cold water was lukewarm. The white towels were so gray that they do not make you want to wipe with them. it is non-compliant for a 4 and 5 star quality hotel. Good staffs
Séjour de 1 nuit en novembre 2018
Réponse de Marketing communication executive le 7 nov. 2018
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. I thank you for bringing this matter into my attention and please be assured that I’ve addressed it with our team to ensure high standards are met at all times. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

10/10 Excellent

Hocine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2018
Réponse de Marketing communication executive le 26 oct. 2018
Thank you

10/10 Excellent

Hocine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel a recomander
Rien à dire Hôtel très bien entretenue et personnel fantastique petit déjeuner excellent.
Séjour de 2 nuits en octobre 2018
Réponse de marketing communication executive le 26 oct. 2018
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

10/10 Excellent

Joëlle, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon hôtel au centre de Kuta, chambres donnant sur la rue bruyantes
Séjour de 4 nuits en septembre 2018
Réponse de MARKETING COMMUNICATION EXECUTIVE le 9 oct. 2018
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

10/10 Excellent

Joëlle, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon hôtel, situé au centre de Kuta, les chambres donnant sur la rue sont bruyantes
Séjour de 2 nuits en septembre 2018
Réponse de MARKETING COMMUNICATION EXECUTIVE le 9 oct. 2018
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

6/10 Satisfaisant

Anthony Robert

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
NOT MUCH
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 14 mai 2024
Dear Anthony RobertThank you for the feedback! If there's anything specific you feel we could improve on or if you have any suggestions for us, please don't hesitate to share. We're always looking for ways to enhance our guests' experience. We hope to have the opportunity to welcome you back for an even better stay in the future!Warm regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

10/10 Excellent

Kulwinder

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 10 mai 2024
Dear KulwinderThank you for the perfect score! We're thrilled to hear that you had an excellent experience at Kuta Paradiso Hotel. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If you have any further feedback or if there's anything else we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back for another fantastic stay!Warm regards,

8/10 Bien

SUZUKI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
施設は古いですが、全く問題ないです。クタの繁華街も徒歩圏内、プールも適度に人もいてバスケなど水中で楽しめます。朝食は値段相応ですが、種類ともに楽しめます。 相対的にコストパフォーマンスの高いホテルです。
Séjour de 7 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 6 mai 2024
Dear Suzuki,Thank you for choosing to stay at Kuta Paradiso Hotel and for sharing your feedback with us. We're glad to hear that you found our hotel conveniently located within walking distance to downtown Kuta and that you enjoyed the pool facilities, including the opportunity to engage in water sports like basketball.While we appreciate your understanding regarding the age of some of our facilities, please know that we continuously strive to maintain and improve our amenities to ensure a comfortable stay for our guests.It's great to hear that you found the breakfast reasonably priced with a good variety of options, and we're pleased to know that you found our hotel to be cost-effective.We hope to have the pleasure of welcoming you back for another stay in the future.Warm regards,

8/10 Bien

Natasha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The pool was great!! Rooms needed some maintenance. The sink was almost falling out of the hole and the overflow drain drained onto the floor. But overall the hotel was great!
Séjour de 1 nuit en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 3 mai 2024
Dear NatashaThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We're delighted to hear that you enjoyed our great pool facilities. However, we apologize for any inconvenience caused by the maintenance issues in your room, including the sink and overflow drain. Your feedback is important to us, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future.We're glad to hear that overall, you found the hotel to be great. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.Best regards,

2/10 Horrible

Moldovan

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We was checked in a room with a mouldy smell and also with broken balcony door, I called the receptionist to inform about this and their response was:’I will send someone to spray air refresher in the room’, after 10m the smell was back and I went down to inform again and I was approached with a rude attitude and with the following response after: “why you didn’t informed the other people before”. The most friendly staffs is the security especially Wara, other staff they are not well informed or not prepared. Not worth the rating.
Séjour de 3 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear MoldovanI hope this message finds you well. I am writing to extend my deepest apologies for the unpleasant experience you encountered during your recent stay at our hotel. Your feedback is incredibly valuable to us, and I am truly sorry for the shortcomings you experienced.It deeply concerns me to learn about the issues you faced with the mouldy smell and broken balcony door in your room. Please accept my sincerest apologies for the inconvenience and discomfort this caused you. Additionally, I am truly sorry for the unsatisfactory response from our receptionist and the rude attitude you encountered. This behavior is completely unacceptable, and I assure you that it does not reflect the level of service and hospitality we strive to provide to our guests.Your feedback regarding the friendliness and preparedness of our staff is also concerning, and I assure you that we will address these issues with our team to ensure that all staff members are well-informed and prepared to provide exceptional service to our guests. I am glad to hear that you found our security staff, especially Wara, to be friendly, and I will be sure to pass on your kind words to him.Please know that we take your feedback seriously, and we are committed to making the necessary improvements to ensure that all our guests have a pleasant and comfortable stay with us. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to me directly at [email address].Once again, please accept my sincerest apologies for the shortcomings you experienced during your stay. We truly value your feedback, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely yours,

8/10 Bien

YOSHIMASA

Voyage en famille
Les points forts : Personnel et service
部屋は十分な広さで快適。 プールもあって過ごしやすい時間でした。 ベランダや樹々に来たリスがとても可愛かった 少し古さが目立ちました、
Séjour de 2 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear YoshimasaThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your feedback with us.We are delighted to hear that you found your room spacious and comfortable, and that you enjoyed spending time at our pool area. It's wonderful to know that you found the squirrels around the balcony and trees cute – they indeed add a touch of charm to our surroundings.Your comments about the room being a little old are duly noted. We are continuously working on enhancements to ensure that our guests have a comfortable and enjoyable stay.We appreciate your valuable feedback and hope to have the pleasure of welcoming you back for another wonderful experience in the future.Warm regards,

8/10 Bien

ROBERT, THORNBURY

Les points forts : Propreté, personnel et service, équipements
Staff were extremely good and hospitable The actual hotel needs a bit of TLC to get it up to a very good standard. Overall the amenities offered and the staff made it a good experience
Séjour de 8 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear RobertThank you for your recent stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We are delighted to hear that you found our staff to be extremely good and hospitable. Providing excellent service is one of our top priorities, and we are thrilled that our team exceeded your expectations.We also appreciate your feedback regarding the condition of the hotel. Rest assured, we continuously strive to maintain and improve our facilities to ensure that they meet the expectations of our guests.Your comments are invaluable to us as we work towards enhancing the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,

6/10 Satisfaisant

Sri

Les points forts : Équipements
The building needs to be upgraded.
Séjour de 4 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear SriThank you for taking the time to share your feedback with us regarding your recent stay at our hotel. Your comments are invaluable to us, and we appreciate your honesty.We sincerely apologize for any inconvenience or disappointment caused by the condition of our building. Your feedback regarding the need for upgrades is duly noted, and we assure you that we are committed to making improvements to enhance the overall guest experience.Please know that we take your feedback seriously, and we will be conducting a thorough assessment of our property to identify areas for renovation and upgrade. Our aim is to ensure that our facilities meet the standards expected by our guests, and we will work diligently to address any shortcomings.We appreciate your understanding and patience as we strive to make these improvements. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to us.Once again, thank you for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely yours,

10/10 Excellent

Glenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear GlendaThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your rating with us. We're thrilled to receive a perfect score of 5 out of 5 from you!Your satisfaction is our utmost priority, and we're delighted to hear that you had an excellent experience during your stay. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excellent

Marco, Perry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and people are really nice. Close to ATM and restaurants.
Séjour de 7 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear Marco,Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're delighted to hear that you found our hotel safe and enjoyed the hospitality of our staff. It's great to know that our location near ATM and restaurants was convenient for you.Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future.Best regards,

10/10 Excellent

KYEONGHO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear Kyeongho,Thank you for choosing to stay at Kuta Paradiso Hotel and for sharing your rating with us. We're thrilled to receive a perfect score of 5 out of 5 from you!We're glad to know that you had a wonderful experience during your stay. If you have any additional feedback or if there's anything else we can assist you with, please feel free to reach out.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

2/10 Horrible

Timothy

Voyage en groupe
Les points faibles : Personnel et service
This is a RIP OFF hotel. They claim to offer 'all-inclusive, covering meals, drinks and snacks and you buy that on good faith. They provide meal vouchers to a limited menu upon arrival and they provide one small water bottle per guest per day. They charge you for water/non alcoholic drinks for the rest of the day. This hotel has breached their agreement with both the consumer and Expedia, who have confirmed to me that the hotel is not allowed to charge for water for all-inclusive guests. They do not respond to emails, just completely ignore you. I had booked my Son in to end his 8 month long backpacking trip around the world. He had ran out of money, so I wanted him not to worry for the last few days and also the assurance as a Mum that he could eat and drink and not go short. I am furious with this hotel. Be very aware, even if you are not all-inclusive. This should raise alarm bells.
Séjour de 3 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear TimothyI am writing to extend my heartfelt apologies for the distressing experience you and your son encountered during your recent stay at our hotel. Your feedback is of utmost importance to us, and I am deeply sorry for the disappointment and frustration you have expressed.It is disheartening to hear that the all-inclusive package did not meet your expectations and that you encountered difficulties with our services. Please accept my sincerest apologies for any confusion or inconvenience caused by the limited meal options and the charges for water/non-alcoholic drinks, which contradict our agreement with both consumers and Expedia. This is not reflective of the level of service we strive to provide, and I assure you that we will take immediate action to rectify these issues.I am truly sorry for the lack of response to your emails. This is unacceptable, and I apologize for any additional frustration this may have caused. Please rest assured that we will investigate this matter thoroughly and take steps to ensure that all guest inquiries are addressed promptly and with the utmost care and attention.Your feedback has been taken very seriously, and I assure you that we are committed to making the necessary improvements to regain your trust and ensure that all our guests have a pleasant and comfortable stay with us. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to me directly at [email address].Once again, please accept my sincerest apologies for the shortcomings you experienced during your stay. We truly value your feedback, and I hope to have the opportunity to personally welcome you back and ensure a much-improved experience in the future.Sincerely yours,

8/10 Bien

Hiroki

Les points forts : Propreté et personnel et service
Staff are so good
Séjour de 4 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear HirokiThank you for your recent stay at Kuta Paradiso Hotel. We're thrilled to hear that our staff left a positive impression on you during your time with us.Our team takes great pride in providing exceptional service to our guests, and it's always rewarding to receive such positive feedback. We'll be sure to pass along your kind words to our staff members, as they serve as motivation to continue delivering outstanding hospitality.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Lee Khek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room is spacious with balcony, the bathroom has both bath tub and shower. Complimentary airport shuttle is available! That saved a lot of hassle! Breakfast was decently widespread, with both Indonesian style and Western/Chinese cuisine. Nice pool area within the hotel and just less than 5 mins walk to the Kuta Beach! Plenty of food options along the streets too! Very conveniently located.
Séjour de 3 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear Lee KhekThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your experience with us. We're delighted to hear that you enjoyed various aspects of your stay, from the spacious room with balcony to the convenient amenities such as the complimentary airport shuttle.It's wonderful to know that you found our breakfast offerings to your satisfaction and that you appreciated the proximity of our hotel to Kuta Beach and nearby dining options. Your positive feedback is greatly appreciated and will be shared with our team.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to reach out.Warm regards,

8/10 Bien

BEE KIAN

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel so much, this was second time stayed in Paradiso Hotel, definitely it will be my fist choice in upcoming trip to Bali again.
Séjour de 1 nuit en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear Bee Kian,Thank you for choosing Kuta Paradiso Hotel once again for your recent stay in Bali, and for sharing your positive experience with us. We're delighted to hear that you loved your stay with us so much that you've made it your first choice for future trips to Bali.Your continued support and loyalty mean a lot to us, and we're thrilled to be your preferred accommodation in Bali. We look forward to welcoming you back for many more enjoyable stays in the future.If there's anything we can do to enhance your next visit, please feel free to let us know. We're here to ensure that each stay with us is nothing short of exceptional.Warm regards,

10/10 Excellent

Patricia, Virginia Beach

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value.
Séjour de 2 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear PatriciaThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us. We're pleased to hear that you found our hotel to be of great value during your stay.If you have any further comments or suggestions on how we can continue to improve, please feel free to let us know. We hope to welcome you back for another pleasant stay in the future.Best regards,

4/10 Médiocre

Katherine Louise

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear Katherine LouiseThank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay at Kuta Paradiso Hotel.If you have any specific feedback or suggestions for us, please don't hesitate to share. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,

10/10 Excellent

Viv

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 11 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear VivThank you for your perfect rating! We're delighted to know that you had an exceptional experience at Kuta Paradiso Hotel.If you have any further comments or if there's anything we can assist you with, please feel free to reach out. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

8/10 Bien

Kamni

Séjour de 4 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear KamniThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your rating with us.We are pleased to hear that you had an enjoyable stay overall. Your feedback is valuable to us, and we appreciate your honesty in providing a rating of 4 out of 5.If there are any specific areas where you believe we can improve, please do not hesitate to let us know. We are always looking for ways to enhance the experience for our guests.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excellent

Joseph

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very relaxing atmosphere and walkable
Séjour de 7 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear JosephThank you for sharing your feedback. We're delighted to hear that you found our hotel to have a very relaxing atmosphere and that you appreciated its walkable location.If there's anything else we can do to enhance your experience further, please feel free to let us know. We hope to welcome you back for another relaxing stay in the future.Warm regards,

10/10 Excellent

Elena

Séjour de 5 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear ElenaThank you for staying at Kuta Paradiso Hotel and for sharing your feedback with us. We are delighted to receive a perfect score of 5 out of 5 from you!It's fantastic to hear that you had an exceptional experience during your stay. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

8/10 Bien

SABINA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spa: dirty - towel not changed after use, too expensive, cold... Noise: kids loud in the pool Kids wondering around with plates, touching food. Suggestion: prepare a note for parents with kids ( put in your hotel card) 1. To control their kids noise 2. Kids under 10 years should Not walk around food and touch everything.
Séjour de 9 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear SabinaThank you for staying at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We sincerely apologize for the unsatisfactory experience you had at our spa and the inconvenience caused by noise disturbances in the pool area. Your feedback regarding the cleanliness of the spa and the behavior of children in the dining area is concerning, and we take these matters seriously.Please rest assured that we will address the issues you raised with our spa and pool management teams to ensure that proper standards are maintained, and necessary improvements are implemented.Your suggestion regarding a note for parents with children is appreciated, and we will consider implementing such measures to ensure a pleasant experience for all our guests.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely yours,

10/10 Excellent

Melissa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful spot!
Séjour de 1 nuit en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear MelissaThank you so much! We're thrilled to hear that you found our hotel to be a beautiful spot. Your appreciation means a lot to us, and we hope to welcome you back soon for another wonderful stay.Best regards,

8/10 Bien

Nesiba

Voyage en groupe
Les points forts : Personnel et service et équipements
Hotel need definitely upgrade
Séjour de 8 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear NesibaThank you for your feedback regarding your recent stay at Kuta Paradiso Hotel.We appreciate your input, and we apologize for any inconvenience caused by the need for upgrades at our hotel. Your comments are valuable to us, and we take them seriously as we continuously strive to improve our facilities and services.Please know that we are actively working on plans for renovations and upgrades to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an improved stay.Best regards,

8/10 Bien

Michael

Voyage en couple
Les points forts : Personnel et service
Facility was dated and required a lot of external maintenance to fix the building. Paint, stucco fixes etc. Black mold of exterior of the building at pool bar.
Séjour de 4 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear MichaelThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us.We sincerely apologize for any inconvenience caused by the dated facilities and the need for external maintenance during your stay. Your comments regarding the condition of the building, including issues such as paint and stucco fixes, as well as black mold, are concerning, and we take them very seriously.Please rest assured that we are actively addressing these maintenance issues to ensure the safety and comfort of our guests. Your feedback has been shared with our maintenance team for immediate action.We appreciate your understanding and patience in this matter, and we hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,

10/10 Excellent

ANDREW

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Paradiso although needing a little TLC is clean and comfortable. The staff are super friendly and everyone from security to the cleaners are always smiling and saying hello whenever near them. Would throughly recommend.
Séjour de 8 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear Andrew Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean and comfortable, and that our staff provided you with exceptional service throughout your stay.Your recommendation means a lot to us, and we appreciate your kind words about our friendly team. We'll certainly take your feedback about the property into consideration as we strive to continuously improve our guest experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Branko

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it, after six times in Bali this was the best one
Séjour de 4 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 28 mars 2024
Dear BrankoThank you for choosing Kuta Paradiso Hotel for your recent stay in Bali, and for taking the time to share your feedback with us. We're thrilled to hear that your experience with us was the best one yet, especially after six visits to Bali.It's wonderful to know that we exceeded your expectations, and we're delighted that you loved your time with us. Your satisfaction is our top priority, and we're grateful for your continued loyalty.We look forward to welcoming you back for many more memorable stays in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Yvonne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff
Séjour de 14 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 25 mars 2024
Dear YvonneThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're thrilled to hear that you were impressed with the service provided by our staff during your stay, and we appreciate your generous rating of 5 out of 5.Your kind words will be shared with our team, as they serve as encouragement to continue delivering exceptional service to our guests.We hope to have the pleasure of welcoming you back for another outstanding experience in the future.Warm regards,

8/10 Bien

MOTOHIRO

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
大変よかったと思っています。
Séjour de 4 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 25 mars 2024
Dear MotohiroThank you for your feedback. We're pleased to hear that you had a very good experience during your stay at our hotel. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We're always looking for ways to enhance our guests' experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,

8/10 Bien

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff
Séjour de 1 nuit en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 25 mars 2024
Dear LauraThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your feedback with us. We're delighted to hear that you found our staff to be very friendly during your stay.Your kind words will be passed along to our team, as they strive to provide exceptional service to all our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Anshul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel to stay in Bali
Séjour de 4 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 25 mars 2024
Dear AnshuiThank you for choosing Kuta Paradiso Hotel for your stay in Bali. We're pleased to hear that you enjoyed your time with us.Should you plan to visit Bali again, we look forward to welcoming you back to our hotel.Best regards,

8/10 Bien

HITOSHI

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
深夜に到着 空港からのタクシーにボラれて最悪のスタートになった旅行 のんびりと過ごせて良い旅行になりました 数日過ごすのには良いがレストラン等 敷地内や周辺の情報不足で退屈になり 旅行の後半はクタビーチに移動しました。良い場所ですが宿泊客が少なく 経営的に大丈夫なのか心配です。
Séjour de 2 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear HitoshiThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us.We're sorry to hear that your trip got off to a bad start due to the taxi situation upon arrival. We understand that this experience can be frustrating, and we apologize for any inconvenience caused.We're glad to hear that you were able to spend some relaxing time during your stay. However, we apologize for any lack of information about the site and surrounding area, which may have impacted your overall experience. Your feedback is valuable to us, and we will work to improve our communication and provide more comprehensive information for our guests in the future.Regarding your concerns about the number of guests and the financial viability of the hotel, please rest assured that we are constantly monitoring and adjusting our operations to ensure sustainability and provide the best possible experience for our guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely yours,

10/10 Excellent

Marianne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear MarianneThank you for your excellent rating! We're thrilled to hear that you had a fantastic experience at Kuta Paradiso Hotel.If you have any further feedback or if there's anything we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

8/10 Bien

ANDREW, MIAMI SPRINGS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 21 mars 2024
Dear AndrewThank you for staying at Kuta Paradiso Hotel and for sharing your rating with us.We're glad to hear that you had a positive overall experience during your stay. Your feedback is valuable to us, and we appreciate your honesty in providing a rating of 4 out of 5.We hope to have the opportunity to welcome you back in the future and strive to earn a perfect score on your next visit.Sincerely yours,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

10/10 Excellent

Shelly

Les points forts : Propreté et personnel et service
Was only at the property for a few hours. Room was okay very dated. Staff friendly. Area very convenient a lot of dining options close to beach and shopping centres.
Séjour de 1 nuit en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 21 mars 2024
Dear Shelly,Thank you for taking the time to share your experience at Kuta Paradiso Hotel, despite your brief stay. We appreciate your feedback and are glad to hear that you found our staff to be friendly and enjoyed the convenient location with various dining options nearby.We apologize if the room did not fully meet your expectations in terms of being dated. Your comments are valuable to us as we continuously strive to improve our facilities and services.Should your travels bring you back to the area, we hope to have the opportunity to welcome you again for a more extended stay.Best regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

6/10 Satisfaisant

Dirk

Les points forts : Propreté, personnel et service, équipements
Nettes Hotel. Wir wurden direkt in ein Zimmer mit Poolblick geupgradet. Frühstück war super. Fitnessraum brauchbar. Leider war die Klimaanlage zu kühl eingestellt. Die Temperatur liess sich nicht regulieren, wohl ein Systemdefekt. In der Nacht war es zu kalt.
Séjour de 1 nuit en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 18 mars 2024
Dear DirkThank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your overall experience, including the room upgrade, breakfast, and the usability of our fitness room.However, we sincerely apologize for the inconvenience caused by the air conditioning issue in your room. It is regrettable that the temperature could not be regulated properly, leading to discomfort during your stay. Please rest assured that we take your feedback seriously, and we will investigate the system to address any defects promptly.Your satisfaction is our top priority, and we appreciate your understanding and patience as we work to resolve this issue. If there is anything else we can assist you with or if you have any further comments, please do not hesitate to reach out to us.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely yours,