Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 857 avis sur 1740." "
10 – Excellent
857
Note des voyageurs de 8 (Bien), d’après 502 avis sur 1740." "
8 – Bien
502
Note des voyageurs de 6 (Satisfaisant), d’après 239 avis sur 1740." "
6 – Satisfaisant
239
Note des voyageurs de 4 (Médiocre), d’après 86 avis sur 1740." "
4 – Médiocre
86
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 1740." "
2 – Horrible
56
8,6/10
Propreté
9,0/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
8/10 Bien
CECILE
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Près de l’aéroport et des services d’autobus
CECILE
Séjour de 1 nuit en avril 2024
Réponse de Suzanne le 26 avr. 2024
Aloha Cecile,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel
8/10 Bien
Frederic
Voyage en famille
1 mars 2024
Bien situé
Frederic
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 1 mars 2024
Glad to hear the hotel's location worked well for you! If you have any other feedback about your stay, feel free to share.
10/10 Excellent
Christelle
Voyage en couple
25 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Top : proche de l’aéroport, pour une nuit - idéalement situé et chambre propre et calme, étant donné la proximité avec l’aéroport
Christelle
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 25 déc. 2023
Mahalo for your feedback
6/10 Satisfaisant
Mathieu
Voyage en couple
19 nov. 2023
Les points forts : Propreté et personnel et service
Close to the airport, and free of charge shuttle
Mathieu
Séjour de 1 nuit en novembre 2023
Réponse de Suzanne le 20 nov. 2023
Aloha Mathieu,Thank you so much for staying with us.We appreciate your 5 out of 5 review and hope to see you again soon.Mahalo nui loa,Best Western The Plaza Hotel
6/10 Satisfaisant
Jean
7 nov. 2023
Ok pour une nuit en transit sans plus
Jean
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 8 nov. 2023
Thank you for choosing our hotel for your overnight stay. We're delighted to hear that your experience was positive. If there's anything specific you enjoyed or any areas where we can improve, we'd love to know. Safe travels, and we hope to welcome you back in the future!
10/10 Excellent
josee
28 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
josee
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 29 oct. 2023
Mahalo for your feedback
6/10 Satisfaisant
gilbert, PAPEETE
Voyage en famille
11 oct. 2023
Bruyant avec les autoroutes
gilbert
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services le 12 oct. 2023
Mahalo for your feedback.
10/10 Excellent
JEAN LUC, Le cannet
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JEAN LUC
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 12 oct. 2023
Mahalo for staying with us.
8/10 Bien
mireille
Voyage en famille
1 oct. 2023
Les points forts : Propreté et personnel et service
Petit déjeuner passable
mireille
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 28 oct. 2023
Mahalo for your feedback
8/10 Bien
Claude, Gatineau
4 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Practical when arriving late ! Free airport shuttle !
Claude
Séjour de 1 nuit en septembre 2023
Réponse de s le 6 sept. 2023
Aloha Claude,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo nui loa,Best Western The Plaza Hotel
4/10 Médiocre
Lilian
Voyage en famille
3 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Difficile de dormir avec un tel bruit.
Le seul avantage de cet hôtel est sa proximité de l’aéroport… 5 min en voiture…
Sinon difficile de dormir sans boules quies tellement c’est bruyant (2 autoroutes à 90 degrés) et une insonorisation de la chambre d’un autre siècle…
Lilian
Séjour de 1 nuit en août 2023
Réponse de Suzanne le 3 sept. 2023
Aloha Lilian,Thank you so much for staying with us.We appreciate your feedback and will share with our management for future improvement. Mahalo Nui Loa,Best Western The Plaza Hotel
8/10 Bien
Jean
Voyage en famille
14 août 2023
Les points forts : Propreté, personnel et service, équipements
Close to the airport, cheap, shuttle and breakfast included.
Don't expect more.
Jean
Séjour de 1 nuit en août 2023
Réponse de Guest Services le 15 août 2023
Thank you for sharing your thoughts. It sounds like you found the hotel's proximity to the airport, affordability, shuttle service, and breakfast inclusion to be the highlights of your stay. If you have any further feedback or if there's anything else you'd like to mention, please feel free to let us know. We appreciate your input!
10/10 Excellent
Jean
Voyage en famille
30 juil. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
.
Jean
Séjour de 1 nuit en juillet 2023
Réponse de Suzanne le 30 juil. 2023
Aloha Jean,Thank you so much for staying with us!We appreciate your 5 out of 5 review and hope to see you again soon.Mahalo nui loa,Best Western the Plaza Hotel
8/10 Bien
jacques
Voyage en famille
23 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
acces facile
jacques
Séjour de 1 nuit en mai 2023
Réponse de Mahalo le 23 mai 2023
Aloha Jaques... thank you for staying with us and thank you for your feedback. We hope you enjoyed your stay and please come back to visit us again!
8/10 Bien
Anne-Marie
24 janv. 2023
Les points forts : Propreté, personnel et service, équipements
Anne-Marie
Séjour de 1 nuit en janvier 2023
Réponse de Kanchana le 7 mars 2023
Mahalo for staying with us. We appreciate your feedback!
8/10 Bien
Jean
5 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
À 2 pas de l’aéroport.
Jean
Séjour de 1 nuit en novembre 2022
Réponse de Kanchana le 6 nov. 2022
Mahalo for staying with us! We appreciate your feedback!Best Western The Plaza Hotel
10/10 Excellent
Michel
1 nov. 2022
Michel
Séjour de 1 nuit en octobre 2022
4/10 Médiocre
Eric
Voyage en groupe
8 mai 2022
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very basic room. Need to be renovated
Eric
Séjour de 1 nuit en mai 2022
Réponse de Suzanne le 8 mai 2022
Aloha Eric,
Thank you very much for staying with us!
We appreciate your feedback and hope to see you again.
Warmest regards,
Best Western The Plaza
10/10 Excellent
Shirley, Aiea
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed complimentary breakfast. Easy to get from parking lot to elevators. Rooms were clean but mattress a little staff in the middle with sagging on one end when sitting. Overall, great amenities for the price.
Shirley
Séjour de 2 nuits en mai 2024
10/10 Excellent
Arch
Voyage en famille
15 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Close to airport
Arch
Séjour de 1 nuit en mai 2024
8/10 Bien
Bill, Bayfield
Voyage en famille
15 mai 2024
Les points forts : Personnel et service et équipements
located next to freeway
Bill
Séjour de 1 nuit en mai 2024
8/10 Bien
Cynthia
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was friendly. Road noise wasn’t too bad.
Cynthia
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
rodney
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to international airport
rodney
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 14 mai 2024
Thank you for taking the time to leave a review. We are glad to hear that you found our location convenient for its proximity to the international airport.We strive to provide an excellent experience for all our guests, and we would appreciate any additional feedback you might have on how we can improve your stay. Your insights are valuable in helping us enhance our services.We hope to have the opportunity to welcome you back and provide a more satisfying experience on your next visit.
2/10 Horrible
Graciela E.
Voyage en famille
13 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was an unpleasant experience from BW The Plaza HNL location. Staff incompetence and poor customer service skills; noisy surroundings. Oahu is such an amazing island and does NOT deserve a property and the kind of customer services from this exact hotel.
Graciela E.
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 14 mai 2024
Thank you for sharing your feedback. We deeply apologize for the unpleasant experience you had at our hotel. It is disappointing to hear that our service did not meet your expectations and that you found the surroundings noisy.We take your comments about staff competence and customer service very seriously. Please be assured that we will address these concerns with our team to ensure improvements are made. Your experience does not reflect the high standards we strive to maintain, and we are committed to making necessary changes.We appreciate your feedback as it helps us to enhance our services.
10/10 Excellent
Howard
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome everything
Howard
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 14 mai 2024
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!
10/10 Excellent
Howard
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Howard
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 14 mai 2024
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!
6/10 Satisfaisant
Pei
Voyage en famille avec de jeunes enfants
11 mai 2024
Convenient to airport
Pei
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 11 mai 2024
Thank you for sharing your feedback. We're glad you chose to stay with us at Best Western The Plaza Hotel and hope you had a comfortable visit. We appreciate your comments as they help us improve our guest experience. We hope to see you again soon!
10/10 Excellent
Fnu
10 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
None
Fnu
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 14 mai 2024
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!
6/10 Satisfaisant
VERONICA
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements
No breakfast as stated until after 7 am. No where to drink or have a light meal within the facility. Went hungry and thirsty as no milk or tea in room. Disappointing
VERONICA
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 11 mai 2024
Thank you for your feedback. We apologize for the inconvenience with our breakfast hours and dining options. We're reviewing our amenities to better serve our guests. We hope to offer you a more satisfying experience on your next visit. Please let our front desk know how we can make your stay more comfortable.
10/10 Excellent
Sheila
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No restaurant except for breakfast, which was wonderful.
Sheila
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for your review, Sheila! We appreciate your feedback.
6/10 Satisfaisant
Iretha
Voyage en famille, Voyage en couple
9 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
convenient. that's the only good thing i have to say.
Iretha
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for your feedback Iretha. We appreciate you choosing to stay with us.
10/10 Excellent
Tammy
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly enough. Property could use a remodel. Not much to do near the hotel within walking distance as far as dining locations/ shopping.
Tammy
Séjour de 7 nuits en avril 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for your review, Tammy. We appreciate your feedback.
6/10 Satisfaisant
Juliana
9 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Muy caro el parqueo
Juliana
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for staying with us Juliana. We appreciate your review.
10/10 Excellent
Arcy
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved everything about it
Arcy
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!
10/10 Excellent
Nina
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great overnight stay
Nina
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!
10/10 Excellent
Michele
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking was a huge factor for me and I was very happy that this stay would have parking available. However, paying for the parking was disappointing but not a deal breaker
Michele
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!
8/10 Bien
Joanne
Voyage en couple
6 mai 2024
Les points forts : Personnel et service
We appreciate the kindness and helpfulness of some of the staff. We wish for some of the front desk staff to be more welcoming.
Joanne
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 9 mai 2024
Thank you for recognizing the kindness and helpfulness of our staff at Best Western The Plaza Hotel. We value your feedback about our front desk and are committed to enhancing our welcoming atmosphere. We look forward to your next visit and improving your experience.
8/10 Bien
Damien
6 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Damien
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for staying with us Damien!
10/10 Excellent
Jay
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jay
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!
8/10 Bien
Jim
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was close to the airport and the #20 bus runs from the ship terminal #2 all the way to the airport which was very convenient.
Jim
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 9 mai 2024
Thank you for staying with us at Best Western The Plaza Hotel and for noting our convenient airport location. We appreciate your observations about the surrounding area and are committed to ensuring a welcoming and safe environment for all our guests. We hope to welcome you again soon.
6/10 Satisfaisant
Gregory, kekaha
4 mai 2024
Gregory
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 9 mai 2024
Thank you for sharing your feedback about your recent stay at Best Western The Plaza Hotel. We're always looking to improve and appreciate your insights. We hope to have another opportunity to provide you with a better experience in the future.
10/10 Excellent
Kentaro, yokohama
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kentaro
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for the review! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!
10/10 Excellent
Amy
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location at an affordable rate. Very friendly knowledgeable staff ready to assist with whatever they can offer. Quickest smoothest check in above others in last five years of travel.
Amy
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for your review! We're pleased to hear our check in process was quick and smooth :) We hope to see you again soon!
10/10 Excellent
Kathleen
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing unique
Kathleen
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for your feedback. We appreciate you choosing to stay with us.
8/10 Bien
Michael
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for staying with us!
10/10 Excellent
Tere
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The servicenode the people in recepción
Tere
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for staying with us! We appreciate your feedback.
10/10 Excellent
Joshua
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved everything! The pool was open, the bed was cozy, a lot has went into making sure I felt welcomed, breakfast was delicious and the staff were great!!
Joshua
Réponse de Guest Services le 30 avr. 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that you found everything to your liking. Your satisfaction is our top priority, and we're glad that our amenities, comfortable accommodations, delicious breakfast, and friendly staff contributed to a memorable experience. If you ever find yourself back in the area, we'd be delighted to welcome you back for another enjoyable stay!
8/10 Bien
Mikey
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel in a good location but they will charge separately for the parking $40 a day.
Mikey
Séjour de 7 nuits en avril 2024
Réponse de Guest Services le 9 mai 2024
Mahalo for your review! We appreciate your patronage and hope to see you again in the future.
10/10 Excellent
Laura E
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay and very close to the airport
Laura E
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 30 avr. 2024
We're delighted to hear that you enjoyed your stay with us and found our location convenient. If you have any further feedback or if there's anything we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back on your next visit to the area!
8/10 Bien
Thomas
Voyage en couple
28 avr. 2024
Les points forts : Personnel et service et équipements
First time in Hawaii and only used the room to sleep in.
Thomas
Séjour de 4 nuits en avril 2024
Réponse de Guest Services le 30 avr. 2024
Thank you for your feedback. We're pleased to hear that you had a positive experience overall. If there are any areas where you think we could improve to earn that extra star next time, please feel free to let us know. We value your input and strive to make every guest's stay as enjoyable as possible.