Thanks for the review, we are glad that you loved our location and we are sorry to hear that your recent experience at our hotel did not meet your expectations. Guest satisfaction is our top priority, and we take your feedback very seriously.First and foremost, we sincerely apologize for the noise issue in your room. We understand how important it is to have a quiet and relaxing stay. Noise can be a challenge in any hotel property, and we continuously strive to improve the soundproofing in our rooms to ensure the utmost comfort for our guests. We will have our maintenance team inspect the situation in the room you stayed in and do our best to address the issue.Regarding the problem of communication about parking, we regret that you encountered a situation where you did not feel adequately informed. Without a direct contact of guest is not always easy to understand if the informations we sent has been received. Access to parking is a significant aspect of your stay, and we apologise for any inconvenience you experienced. We will take steps to enhance communication with our guests regarding available parking options, including costs and availability.We highly appreciate your feedback as it helps us improve our services. We would like the opportunity to regain your trust and host you again in the future. If you decide to return to us, we will ensure to make your stay much more pleasant and hassle-free.Please do not hesitate to contact me directly for any specific needs during your next stay or for further clarification. We are here to serve you to the best of our abilities.Thank you for sharing your experience with us, and we hope to welcome you again in the future.

Merci bien pour votre commentaire on vous attend la prochaine fois que vous serez à Florence.Bonne chance!

Merci bien pour votre commentaire, on est contente que votre séjour a été agréable et on espère de vous accueillir à nouveau dans notre Hotel.Bonne chance!

Thanks for your review.

"Thank you for your kind words! We're glad you enjoyed our hotel's ambiance and dining. Have a wonderful day!"

Muchas gracias!!

Thank you very much for your kind words, happy that you had a good stay!!

Thank you for your review, we are glad that you loved your stay, sorry about the room door. We hope to have other occasion to welcome you in the future.All the Best!

Thank you for your nice review, sorry about dinner we hope that next time that you'll come back visit us you'll be able to have dinner with us.All the Best!

Thanks!!

Thanks for your review, we are glad that you loved your stay and we hope to welcome you again in the future.All the Best!

Thank you very much for your review, we hope to welcome you again in the future.All the Best!

Thank you very much for your kind review, we are glad that you love your stay and enjoyed the upgrade.Look forward to welcome you again in the future.

Thank you very much for your kind review, we are glad that you love your stay.Look forward to welcome you again in the future.

Dear Mr. Dustin,Thank you for the kind words and positive feedback, we very much appreciate it!Hope we'll get the chance to meet again, it was a pleasure having you here.

Thank you for your nice review, we are glad that you enjoyed your stay and we hope to welcome you again in the future.All the Best!

Thanks for your kind review, we are glad that you loved your stay in our Hotel and the service provided by the staff.Hope to welcome you again in the future we wish you,All the Best!

Dear Guest,Thank you for sharing your feedback with us. We appreciate your perspective on the hotel's proximity to Ponte Vecchio and its convenience to Palace Pitti and Boboli Gardens.We regret to hear that your stay fell short of expectations due to noise disturbances from the lobby WC and ongoing renovations. Please accept our sincere apologies for any inconvenience caused.We continuously strive to improve our facilities and services to ensure a comfortable experience for all our guests. Your comments will be carefully considered as we work towards enhancing our offerings.We understand your concerns regarding the room's appointment and assure you that we take all feedback seriously. While we aim to provide value for our guests, we apologize if your expectations were not met in this regard.Thank you once again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,

Thank you very much for your nice review, it has been a pleasure welcome you in our Hotel and we hope to have other occasion to do it in the future.All the Best!

Thanks for your nice review, we are glad that you loved your stay. Hope to welcome you again in the future.All the Best!

Thank you very much for your nice review, it has been a pleasure welcome you in our Hotel and we look forward to do it again in the future.All the Best!

Thanks for your review, we are glad that you loved your stay in our Hotel and we hope to welcome you again in the future.All the Best!

Thank you very much for your kind review and for the info about the music that will be for sure changed.We hope to welcome you again in the future.All the Best!

Thank you very much for your nice review, it has been a pleasure welcome you in our Hotel, we are glad that you loved our location and the service provided by the staff.All the Best!