Exterieur

Beoordelingen van La Quinta Inn & Suites by Wyndham West Palm Beach Airport

2.5 out of 5
La Quinta Inn & Suites by Wyndham West Palm Beach Airport
1910 Palm Beach Lakes Blvd, West Palm Beach, FL

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 312 van 1134 beoordelingen" "
Gastenscore: 8 - Goed. 255 van 1134 beoordelingen" "
Gastenscore: 6 - Redelijk. 197 van 1134 beoordelingen" "
Gastenscore: 4 - Matig. 184 van 1134 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 186 van 1134 beoordelingen" "

6,8/10

Netheid

7,6/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Christine

It was very clean
1 nacht verbleven in mei 2024
Reactie van Darlene A. op 28 mei 2024
Thank you for taking the time to leave a positive review about your recent stay at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport by Wyndham West Palm Beach - Florida Airport. We are thrilled to hear that you had a pleasant experience and that our front desk staff were helpful and accommodating throughout your stay.We take pride in delivering exceptional service to all our guests, and we are delighted to know that we met your expectations. Giving us 5 Stars is greatly appreciated. Your positive feedback motivates us to continue providing the best possible experience for all our guests.Thank you again for choosing to stay with us, and we look forward to serving you again in the future.

10/10 – Uitstekend

Marie, Stockbridge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Darlene A. op 28 mei 2024
Thank you for taking the time to leave a positive review about your recent stay at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport by Wyndham West Palm Beach - Florida Airport. We are thrilled to hear that you had a pleasant experience and that our front desk staff were helpful and accommodating throughout your stay.We take pride in delivering exceptional service to all our guests, and we are delighted to know that we met your expectations. Giving us 5 Stars is greatly appreciated. Your positive feedback motivates us to continue providing the best possible experience for all our guests.Thank you again for choosing to stay with us, and we look forward to serving you again in the future.

10/10 – Uitstekend

Yulonda

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van Erin op 27 mei 2024
Thank you for leaving a review! We appreciate you coming and staying with us at La Quinta. See you soon!

2/10 – Ontzettend slecht

Pamela, Somerset

Negatief: Netheid, personeel en service
First complaint was when we checked in they gave us a key card of someone else's room. The next complaint is we went out came back our room door was open we did not get new towels they did not change our sheets they didn't take out the garbage. Worst day that we ever experience.
2 nachten verbleven in mei 2024
Reactie van Darlene A. op 25 mei 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. Providing our guests with a secure and comfortable experience is our top priority, and it's clear we fell short in this instance.Regarding the mix-up with the key card, we understand how unsettling this can be, and we will investigate this matter immediately to ensure it doesn't happen again. Additionally, we apologize for the lack of housekeeping service and the open door you found upon returning to your room. This is not the standard of service we strive to provide.We value your feedback as it helps us improve our services.

10/10 – Uitstekend

ERNST

Positief: Voorzieningen
No comment
3 nachten verbleven in mei 2024
Reactie van Erin op 20 mei 2024
Thank you for choosing La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport for your lodging needs. We look forward to seeing you in the future.

6/10 – Redelijk

Tracey

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van Darlene A. op 22 mei 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

Cecile

3 nachten verbleven in mei 2024
Reactie van Darlene A. op 22 mei 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Stephanie L

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very clean. We had breakfast the next morning. The breakfast staff was great. I would stay here again.
1 nacht verbleven in mei 2024
Reactie van Erin op 14 mei 2024
Thank you for your feedback! Hope to see you soon!

8/10 – Goed

Georgia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The sink hot water faucet quit working (no water!!) in the morning. very inconvenient!!
1 nacht verbleven in mei 2024
Reactie van Erin op 16 mei 2024
We are sorry to hear that we fell short of providing you with a great experience, and we appreciate you bringing the issues to our attention. Please know that we take your comments seriously, and we will be using them to make improvements to our hotel.Thank you for staying at La Quinta

6/10 – Redelijk

michele

Needs upgrades, change carpet, fresh paint
4 nachten verbleven in mei 2024
Reactie van Erin op 16 mei 2024
Thank you for taking the time to leave us a review about your recent stay at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport. We appreciate your feedback, and we apologize that we did not meet your expectations.We understand that our property is older and may not have all the modern amenities that some guests expect. However, please know that we are continuously working to improve and update our facilities to ensure that our guests have a comfortable and enjoyable stay.

10/10 – Uitstekend

AILENE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff members were understanding during my check out. Love it there, I will stay again
3 nachten verbleven in april 2024
Reactie van Darlene A. op 8 mei 2024
Thank you for taking the online review. We look forward to seeing you again.

10/10 – Uitstekend

Harold

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good just the king mattress was very old everything else perfect
2 nachten verbleven in mei 2024
Reactie van Darlene A. op 8 mei 2024
Thank you for taking the online review. We look forward to seeing you again.

6/10 – Redelijk

Mackenzie

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The elevator was surprisingly dirty. It looked like it had not been swept in a week or 2. Both elevator cars. I did not like how the room was designed. In particular, the sink was separate from the bathroom. So after using the bathroom, I had to come out and wash my hands. First hotel I've seen that design. Me and my lady did not like that. Also, we wish we had a king-size bed.
1 nacht verbleven in mei 2024
Reactie van Darlene A. op 7 mei 2024
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.

10/10 – Uitstekend

Deb

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Darlene A. op 7 mei 2024
Thank you for taking the online review. We look forward to seeing you again.

4/10 – Matig

Miguel

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I picked La Quinta Inn because my flight arrived at PBI at 11:15 pm, which was too late to pick up a rental car, so I took an Uber to the hotel. On its website, one of the amenities listed is "Free Airport Shuttle" which is what I wanted so I could return to the airport the following morning to pick up my rental car. Imagine my surprise when I went to the front desk the next morning to schedule a shuttle and was told that the shuttle doesn't operate on weekends (see photo). So I ended up having to pay for an Uber to take me back to the airport. Not a great way to start my day. Besides the missing shuttle, the room was clean but it was worn out. In the entryway, the wood floor was extra scratched and looks like it hadn't been refinished since when Clinton was president. The same with the bathroom door which was missing varnish in quite a few places. The staff at the front desk and in the breakfast room were outstanding and provided a very high level of customer service
Reactie van ERIN op 5 mei 2024
At La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport by Wyndham, we strive to provide excellent service to all our guests, and we understand that reliable transportation is an important aspect of your stay. We apologize for any inconvenience caused by our shuttle hours not meeting your expectations. Your feedback is valuable to us, and we will use it to improve our services moving forward.Thank you for choosing at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport as your preferred accommodation, and we sincerely apologize for any inconvenience you experienced.

2/10 – Ontzettend slecht

Amanda

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place is dirty and smells of cigarettes I wouldn’t recommend anyone stay there
1 nacht verbleven in april 2024
Reactie van ERIN op 5 mei 2024
Thank you for taking the time to leave us a review. We sincerely apologize that we fell short of meeting your expectations during your recent stay. Your feedback is highly appreciated, and we will take your comments into consideration as we continue to improve our operations. We understand that your experience may have been frustrating, and we hope that you will give us the opportunity to prove to you that we can provide a better experience in the future. We are committed to delivering exceptional service to all our guests and we will work hard to ensure that we meet your expectations during your next visit.

4/10 – Matig

Otis, Abaco

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room 303 door was chipped and in need of urgent repair. Met a broken toilet seat, telephoned the front desk twice but no maintenance was done. The microwave break down, after 2 days no one came to check it out. It appears that the staff there just didn’t care.
3 nachten verbleven in april 2024
Reactie van Erin op 3 mei 2024
Thank you for bringing these issues to our attention. We are deeply sorry for the inconveniences you experienced during your stay in Room 303. Our maintenance team has been alerted to the door, toilet seat, and microwave concerns, and we will ensure that these issues are addressed promptly. We apologize for the lack of response from our staff and will be conducting further training to ensure this does not happen again in the future. We strive to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short during your visit. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Thank you for your feedback.

8/10 – Goed

jorge anibal

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Darlene A. op 7 mei 2024
Thank you for choosing La Quinta for your lodging needs.

2/10 – Ontzettend slecht

Martin

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Carpet is dirty, room smell dirty and elevator smell drugs
5 nachten verbleven in april 2024
Reactie van Erin op 3 mei 2024
Thank you for bringing this to our attention. We apologize for the cleanliness and odor issues you experienced during your stay. Our housekeeping and maintenance teams will be notified immediately to address these issues and ensure they are rectified. We strive to provide a clean and comfortable environment for all of our guests and will take the necessary steps to ensure this is achieved. Thank you for your feedback and we hope to have the opportunity to welcome you back in the future.

8/10 – Goed

Raymond

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tried to check in an hour early,but was told would cost us $20.00 more!So we came back an hour later & now had to wait almost 35 minutes because of computer glitch-
2 nachten verbleven in april 2024
Reactie van Darlene A. op 29 apr 2024
We apologize for the inconvenience you experienced during your check-in process. We understand that waiting longer than expected due to a computer glitch can be frustrating, especially after adjusting your arrival time.Regarding the early check-in fee, we apologize for any miscommunication or inconvenience caused. Our policies regarding early check-ins are in place to ensure that we can provide a smooth and efficient experience for all our guests. However, we regret if this was not clearly communicated to you or if it caused any dissatisfaction.Please know that your feedback is valuable to us, and we will use it to improve our processes and communication with guests in the future. We strive to provide excellent service from the moment our guests arrive, and we regret that we did not meet this standard during your visit.

6/10 – Redelijk

Akbar

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This is ok hotel their is no hot water for showers bathrooms are not nice and in 2 bed room beds are small
1 nacht verbleven in april 2024
Reactie van Darlene A. op 29 apr 2024
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.

6/10 – Redelijk

Aaron

1 nacht verbleven in januari 2024
Reactie van Erin op 19 mei 2024
Thank you for taking the time to leave us a review. We sincerely apologize that we fell short of meeting your expectations during your recent stay. Your feedback is highly appreciated, and we will take your comments into consideration as we continue to improve our operations.

8/10 – Goed

Ixion, Haines City

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Darlene A. op 29 apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Ontzettend slecht

Thenisha, West Palm Beach

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family went to the hotel the room was dirty, the bed was broken. I will never book on this hotel again.
2 nachten verbleven in april 2024
Reactie van Darlene A. op 29 apr 2024
We are truly sorry to hear about the disappointing experience you and your family had during your recent stay with us. It is unacceptable that your room was not up to standard and that you encountered issues such as cleanliness and a broken bed.Please accept our sincerest apologies for failing to provide you with the comfortable and pleasant stay you deserve. We understand the importance of maintaining clean and well-maintained accommodations for our guests, and we regret that we fell short of meeting this expectation during your visit.Rest assured, we take your feedback seriously, and immediate actions are being taken to address the cleanliness issues and to rectify any maintenance concerns with our beds. We are committed to ensuring that all our guests have a positive experience, and we deeply regret that we did not meet this standard during your stay.We understand if you are hesitant to book with us again after this experience, but we sincerely hope that you will reconsider. Given the opportunity, we would like to make things right and provide you with the exceptional service and accommodations that you should expect from our hotel.

10/10 – Uitstekend

Tami

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfy beds!! Clean room
1 nacht verbleven in april 2024
Reactie van Darlene A. op 29 apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Carmen Sujey

1 nacht verbleven in april 2024
Reactie van Erin op 19 mei 2024
Thank you for taking the time to leave a positive review about your recent stay at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport. We are thrilled to hear that you had a pleasant experience and that our front desk staff were helpful and accommodating throughout your stay.

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Darlene A. op 29 apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

Akbar

1 nacht verbleven in april 2024
Reactie van Darlene A. op 29 apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Ontzettend slecht

Salvatore

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sporca e vecchia
2 nachten verbleven in april 2024
Reactie van Darlene A. op 26 apr 2024
Thank you for taking the time to leave us a review about your recent stay at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport by Wyndham West Palm Beach - Florida Airport. We appreciate your feedback, and we apologize that we did not meet your expectations.We understand that our property is older and may not have all the modern amenities that some guests expect. However, please know that we are continuously working to improve and update our facilities to ensure that our guests have a comfortable and enjoyable stay.We value your feedback and hope that you will give us the opportunity to serve you again in the future.

2/10 – Ontzettend slecht

Heather

Reisde met een groep
Negatief: Voorzieningen
Mold in walls building - No hot water when it was time to shower front desk said let the water run for about 30 min,, hmm who waits for water to get hot for 30 min - especially when u have appointments and things to do
1 nacht verbleven in april 2024
Reactie van Darlene A. op 25 apr 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay.We are deeply concerned to hear about the issues you faced with mold in the walls and the lack of hot water. Please know that this falls well below our standards of cleanliness and comfort, and we are taking immediate steps to address these issues with our maintenance team to ensure they are resolved promptly.Regarding the hot water situation, we understand the frustration of having to wait for an extended period, especially when you have appointments and commitments. Rest assured, we are investigating the matter with our facilities team to determine the root cause and implement necessary improvements to prevent such occurrences in the future.Your feedback is incredibly important to us, as it helps us identify areas where we need to improve to better serve our guests. We sincerely apologize for falling short of your expectations and hope that you will give us another opportunity to provide you with the exceptional experience you deserve.

2/10 – Ontzettend slecht

Dominique, West Palm Beach

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed at the one on palm beach lakes. I recorded a video of a roach crawling on the bed. We ended up checking out early be of this. Made every uncomfortable and creeped out. I was so disgusted. The place also had a weird smell like bad plumbing in the building. I would never stay here again. 254
4 nachten verbleven in april 2024
Reactie van Darlene A. op 23 apr 2024
We're deeply sorry to hear about your disappointing experience at our Palm Beach Lakes location. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations during your stay. We take issues regarding cleanliness and maintenance very seriously, and we're investigating the matter further to address the concerns you've raised, including the presence of pests and any unpleasant odors. Please accept our sincerest apologies for the discomfort and inconvenience you experienced. We understand your decision to check out early, and we truly regret that your experience did not meet our usual standards. We're committed to making the necessary improvements to ensure that future guests have a more pleasant and enjoyable stay. Thank you for bringing these issues to our attention.

2/10 – Ontzettend slecht

Dominique, West Palm Beach

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I recorded a video of a roach crawling on the bed. We ended up checking out early bc of this. Made every uncomfortable and creeped out. I was so disgusted. The place also had a weird smell like bad plumbing in the building. I would never stay here again.
2 nachten verbleven in april 2024
Reactie van Darlene A. op 23 apr 2024
We're deeply sorry to hear about your disappointing experience at our Palm Beach Lakes location. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations during your stay. We take issues regarding cleanliness and maintenance very seriously, and we're investigating the matter further to address the concerns you've raised, including the presence of pests and any unpleasant odors. Please accept our sincerest apologies for the discomfort and inconvenience you experienced. We understand your decision to check out early, and we truly regret that your experience did not meet our usual standards. We're committed to making the necessary improvements to ensure that future guests have a more pleasant and enjoyable stay. Thank you for bringing these issues to our attention.

8/10 – Goed

Edelmira

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
There was a lot of noise from outside vehicles driving by. The room was clean, but it could use an update. The free breakfast was not to my liking. I was hoping for something hot, but only bagels, bread and cold eggs were available.
1 nacht verbleven in april 2024
Reactie van Darlene A. op 22 apr 2024
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how important a peaceful environment is for our guests, and we apologize for any disruption caused by outside noise.Regarding the room condition, we value your input and are continuously working to improve our accommodations. Your comments will certainly be taken into consideration as we plan for updates and renovations.As for breakfast, we apologize that it didn't meet your expectations. We strive to provide a variety of options to cater to different tastes, and we regret if our offerings fell short during your stay. We'll review our breakfast selection to see how we can enhance it for future guests.We hope that despite these issues, you were able to enjoy other aspects of your stay. Your satisfaction is important to us, and we'd love the opportunity to make it up to you in the future. Please don't hesitate to reach out if there's anything we can do to improve your experience.

10/10 – Uitstekend

ADRIELLE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff members where welcoming and provided a pleasant atmophere; any request was promptly addressed. I would stay in the future.
6 nachten verbleven in april 2024
Reactie van Darlene A. op 22 apr 2024
Thank you so much for your wonderful review! Our staff works hard to make sure you have a great experience and we're so happy to hear that you enjoyed your stay. Thank you for being our guest and we look forward to seeing you again.

10/10 – Uitstekend

Osmani

1 nacht verbleven in april 2024
Reactie van Erin op 13 mei 2024
Thank you for staying at La Quinta, hope to see you soon!

6/10 – Redelijk

Shubo

Zakenreiziger
Positief: Netheid, personeel en service
After long time the bath water still kind of cold
1 nacht verbleven in april 2024
Reactie van Darlene A. op 19 apr 2024
Thank you for sharing your feedback. We apologize for any inconvenience you experienced with the temperature of the bath water. Ensuring our guests' comfort is our top priority, and we're sorry we fell short in meeting your expectations in this instance. We'll investigate the matter further to identify and address any issues with our heating systems to prevent this from happening in the future. We appreciate your patience and hope to have the opportunity to provide you with a more enjoyable experience on your next visit.

8/10 – Goed

ramiro

Positief: Netheid, staat van de accommodatie en faciliteiten
Fair
1 nacht verbleven in april 2024
Reactie van Darlene A. op 18 apr 2024
Thank you for taking our online review and thank you for choosing La Quinta Inn & Suites West Palm Beach - Airport

6/10 – Redelijk

Tori

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This isn't the best option. There were no close charging outlets and the rooms were just ok.
2 nachten verbleven in april 2024
Reactie van Darlene A. op 23 apr 2024
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.

8/10 – Goed

Amy

Positief: Netheid, personeel en service
Hotel was very nice. Very reasonable and very convenient to the interstate. Would stay there again
3 nachten verbleven in april 2024
Reactie van Darlene A. op 18 apr 2024
Thank you so much for your wonderful review! Our staff works hard to make sure you have a great experience and we're so happy to hear that you enjoyed your stay. Thank you for being our guest and we look forward to seeing you again.

2/10 – Ontzettend slecht

Janna

Reisde met een groep, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Cleaning people forgot to take the trash out of the room when I first checked it. There was a big lizard in the bathroom. And had random guests walk in our hotel room in the morning. Overall, place was very unprofessional. Wasn’t very pleased with the stay.
1 nacht verbleven in april 2024
Reactie van Darlene A. op 16 apr 2024
We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is crucial to us, and we sincerely apologize for the oversight with the trash removal, the unexpected visitor in the bathroom, and the intrusion of other guests into your room. This falls far short of the high standards we aim to uphold.Rest assured, we are taking immediate steps to address these issues with our housekeeping and security teams to prevent such incidents from occurring again in the future. We understand the importance of a comfortable and secure stay, and we deeply regret that we failed to meet your expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future

4/10 – Matig

CARLENYS

1 nacht verbleven in april 2024
Reactie van Darlene A. op 7 mei 2024
Thank you for taking the time to write a review. Our team works hard to provide a great experience for our guest and it looks like we missed the mark during your stay. Your feedback is appreciated and will be used to help us make improvements and we hope that you will consider trying us again in the future.

8/10 – Goed

Kurt

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
-
3 nachten verbleven in april 2024
Reactie van Darlene A. op 16 apr 2024
Thank you for taking the online review. We look forward to seeing you again.

4/10 – Matig

Felix

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Darlene A. op 15 apr 2024
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.

2/10 – Ontzettend slecht

Michael

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Listed as Airport hotel with ride to/from airport. Bout only tell you when you call fr ride that its from 10:30 am-5pm weekdays. Staff also are a bit unfriendly. Very rundown. I've never left a really negative review before in my life.
1 nacht verbleven in april 2024
Reactie van Darlene A. op 15 apr 2024
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.

10/10 – Uitstekend

Ulises

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Darlene A. op 15 apr 2024
Thank you for taking the time to take our online survey. Our team works hard to provide a great experience for our guest and it looks like we missed the mark during your stay. Your feedback is appreciated and will be used to help us make improvements and we hope that you will consider trying us again in the future.

4/10 – Matig

Mark

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The fire alarm went off twice in the middle of the same night. The front doors did not close, so anyone could gain access to the building.
4 nachten verbleven in april 2024
Reactie van Erin op 13 apr 2024
Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience caused by the fire alarm going off twice in the middle of the night and for the front doors not closing properly. We take the safety and security of our guests very seriously and have addressed these issues to ensure they do not happen again in the future. We appreciate your feedback and hope you will give us another opportunity to provide you with a comfortable and enjoyable stay. Thank you for staying with us.

4/10 – Matig

Michael

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It was advertised as an airport hotel with shuttle service. But when you call for the ride they tell you only between 10:30 am and 5pm weekdays
1 nacht verbleven in april 2024
Reactie van Erin op 13 apr 2024
At La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport, we strive to provide excellent service to all our guests, and we understand that reliable transportation is an important aspect of your stay. We apologize for any inconvenience caused by our shuttle hours not meeting your expectations. Your feedback is valuable to us, and we will use it to improve our services moving forward.

8/10 – Goed

Stanley

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
We stayed there 2 years ago and the hotel seems quite well worn since then. The area around the hotel also seems to have a bit less kept up since then.
4 nachten verbleven in april 2024
Reactie van Erin op 11 apr 2024
We are sorry to hear that your recent stay with us did not meet your expectations. We appreciate your feedback and will be taking steps to improve the areas you mentioned.We understand that our property is older and may not have all the modern amenities that some guests expect. However, please know that we are continuously working to improve and update our facilities to ensure that our guests have a comfortable and enjoyable stay.We value your feedback and hope that you will give us the opportunity to serve you again in the future.

6/10 – Redelijk

Isa

Reisde met familie
no good
7 nachten verbleven in april 2024
Reactie van Erin op 11 apr 2024
Thank you for taking the time to leave us a review. We sincerely apologize that we fell short of meeting your expectations during your recent stay. Your feedback is highly appreciated, and we will take your comments into consideration as we continue to improve our operations.

2/10 – Ontzettend slecht

Jose

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Staff was not courteous at all. Room floor sticky. Carpet dirty. If you walk barefooted on it your feet got very dirty
4 nachten verbleven in april 2024
Reactie van Erin op 8 apr 2024
We are disappointed to hear that your recent stay at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport did not meet your expectations. We apologize for the uncleanliness of the room. We take these issues very seriously and will be addressing them with our housekeeping and maintenance teams to ensure that they are resolved. Your feedback is highly appreciated, and we will take your comments into consideration as we continue to improve our operations.