Een buitenzwembad, parasols bij het zwembad en ligstoelen

Beoordelingen van Key Inn & Suites

2 out of 5
Key Inn & Suites
1611 El Camino Real, Tustin, CA

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 262 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 199 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 178 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 118 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 243 van 1000 beoordelingen" "

6,2/10

Netheid

7,2/10

Personeel en service

6,0/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

María

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
El microhondas estaba sucio y olía muy mal. No devolvieron el depósito de 50 dólares
1 nacht verbleven in mei 2024
Reactie van Customer Service op 24 mei 2024
María,It is disappointing to hear that the microwave did not meet your expectations and that you experienced issues with your deposit. Your feedback will be shared with the appropriate team members to ensure improvements are made. Thank you for bringing these matters to our attention.

10/10 – Uitstekend

Bertha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The carpet had an unpleasant smell
3 nachten verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Bertha, thank you for sharing your experience. The team at Key Inn And Suites Tustin takes your feedback seriously and will ensure this is looked into. We're thrilled to hear you enjoyed your stay overall and hope to welcome you back soon.

10/10 – Uitstekend

Adeliia

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was good
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Adeliia, the team at Key Inn And Suites Tustin is delighted you had a good experience. We look forward to welcoming you back!

10/10 – Uitstekend

Fredy

1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Jaime

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 8 mei 2024
Jaime, we notice you've not provided any specific feedback with your rating. This makes it difficult for us to understand where your concerns lie and implement necessary improvements. We would appreciate if you could share more details about your stay, so we can endeavor to provide a better experience next time. Thank you for taking the time to rate us.

4/10 – Matig

Jaime

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Jaime, it seems you've left a score without any comment. It's unfortunate your experience did not surpass expectations. Feedback helps us rectify any shortcomings; we'd appreciate if you could share more about your stay. Looking forward to hearing from you.

10/10 – Uitstekend

Salvador

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Thanks for the perfect rating, Salvador!We're pleased to hear that you have fully enjoyed your stay at Key Inn And Suites Tustin, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

2/10 – Ontzettend slecht

Jinky, Fountain Valley

Negatief: Netheid, staat van de accommodatie en faciliteiten
The rooms are musty and smell badly. Very noisy, you can hear every sound and patrons are loud.
1 nacht verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Jinky, we're regretful to hear about your experience. It's disappointing to know that you found the room conditions and noise levels not up to your standards. Your comment has been noted and we assure you steps are being taken to make improvements. We truly value your feedback and hope for an opportunity to deliver a better experience in the future.

8/10 – Goed

Paty

1 nacht verbleven in april 2024
Reactie van Customer Service op 9 mei 2024
Paty, thank you for taking the time to rate your stay at Key Inn And Suites Tustin. It's great to see that your experience with us was largely positive. Our team always aims to offer a comfortable stay to our guests, and your rating encourages us. We look forward to welcoming you back for another excellent visit.

8/10 – Goed

CHIH-YU

Reisde met familie en kleine kinderen
Good price with fair service and shop/restaurant/bus nearby. Although the faucet and toilet in my room with little issues, it is acceptable.
9 nachten verbleven in maart 2024
Reactie van Customer Service op 15 apr 2024
Chih-Yu, thank you for your valuable feedback on your stay. It's great to know that you found the location near shops, restaurants, and public transportation beneficial and that the price was satisfactory. We regret that you encountered some minor issues with the bathroom facilities; our team is always ready to assist to ensure maximum comfort. Key Inn And Suites Tustin hopes to host you again in the near future.

10/10 – Uitstekend

Erendira

1 nacht verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Erendira, it's wonderful to hear that your experience at Key Inn And Suites Tustin was highly satisfactory. We very much appreciate your positive rating and look forward to the opportunity to serve you again in the future.

6/10 – Redelijk

Michael

Positief: Personeel en service
It's okay
1 nacht verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Michael, thanks for the brief feedback. We truly wish that your overall experience during your stay with us has been better. Rest assured, we have taken note of your rating and will utilize it to enhance our services moving forward.

10/10 – Uitstekend

Brenda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and helpful staff
1 nacht verbleven in maart 2024
Reactie van Customer Service op 6 apr 2024
Brenda, it's fantastic to learn that you appreciated the cleanliness of Key Inn And Suites Tustin and found our team members to be of service. We look forward to welcoming you back, promising a continuous commitment to superb service and immaculate surroundings.

10/10 – Uitstekend

Salvador

Positief: Staat van de accommodatie en faciliteiten
Friendly, clean nice people
1 nacht verbleven in april 2024
Reactie van Customer Service op 6 apr 2024
Salvador, it's great to hear that you felt welcomed at Key Inn And Suites Tustin and appreciated the cleanliness of our premises. Our team members thank you for recognizing their nice attitudes. We hope to welcome you back during your next visit.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Matthew, it's fantastic to see your perfect rating of Key Inn And Suites Tustin! We're very glad you had an exceptional experience and we appreciate your feedback. Looking forward to welcoming you back on your next visit.

8/10 – Goed

CHIH-YU

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good price for this room level. Besixes,OC bus services and 7-11 convenient store are not far away.
7 nachten verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Chih-Yu, thank you for your comments and for recognizing the value that Key Inn And Suites Tustin offers. We are delighted to hear that our location was suitable for your needs with proximity to public transportation and convenience stores. We appreciate your business and hope to welcome you back soon.

10/10 – Uitstekend

Alberto

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
Alberto, it's great to hear that your stay at Key Inn And Suites Tustin met your expectations. We sincerely appreciate your perfect rating and hope to welcome you back in the near future.

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay at Key Inn. The area was quiet and felt safe during my stay. Room neede a little fixing but all in all a decent place. There were restaurant within walking distance and many other places. The hotel does not offer a laundry facility, but there is a laundromat that is about 3 mins of walking. Housekeeping is offered daily so that is always a great plus. All in all I enjoyed our stay and would recommend the place.
7 nachten verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Heather, we're thrilled to know you enjoyed your time at Key Inn And Suites Tustin. It's great to hear you appreciated our prime location, the safety of the area, and our diligent housekeeping service. We have also taken note of your comments regarding certain enhancements that can be made and appreciate your suggestions. Thank you for recommending us and we look forward to welcoming you back!

10/10 – Uitstekend

Rene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 23 mrt 2024
Rene, we're absolutely thrilled to hear that your stay at Key Inn And Suites Tustin met your expectations. Our aim is to provide excellent experiences for our guests, and it's always rewarding to know when we've succeeded. Looking forward to welcoming you back in the future.

8/10 – Goed

Maria-Antonieta

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I saw homeless and kind of people selling illegal stuff.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 22 mrt 2024
Maria-Antonieta, thank you for taking the time to share your review. We appreciate your feedback and want to assure you that the safety and security of our guests at Key Inn And Suites Tustin is a top priority. We're constantly working on maintaining a welcoming and comfortable environment for all our guests. We hope to have you back soon and promise a better experience.

4/10 – Matig

Veronica

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dirty
1 nacht verbleven in maart 2024
Reactie van Customer Service op 22 mrt 2024
Veronica, we regret to hear that your expectations were not met during your stay. Cleanliness is an integral part of our commitment to guests, and we take any concerns raised seriously. Rest assured, this will be addressed with the relevant teams for immediate review and action. We appreciate your feedback and hope you might grant us another opportunity to better serve you in the future.

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Key Inn & Suites sits in a great location. There are restaurants within walking distance, a laundry facility also within walking distance. Staff are friendly and courteous. The room really wasn't too bad. It is pretty spacious and clean. There were two things that were a bit of an issue. The bathroom door had an issue with a loose hinge and the carpets could use some cleaning. I do not like to wear footwear indoors and my feet was getting dirty from walking around the room that I ended up wearing socks the entire time....maybe a good steam cleaning or however you would clean carpets. All in all, I would rate the hotel a 9/10!
2 nachten verbleven in maart 2024
Reactie van Customer Service op 22 mrt 2024
Heather, it's splendid to know you enjoyed your stay at Key Inn And Suites Tustin. We take pride in our convenient location and our team members' cordial nature and it's wonderful to know that your stay reflected this. It's also pleasing to hear that you found your room spacious and neat. About your feedback on the bathroom door and carpet condition, we appreciate the observations and will make sure we address these matters. We love to take care of all finer details to provide a comfortable experience to our guests. Your willingness to return makes our efforts worthwhile. We're looking forward to welcoming you back.

8/10 – Goed

Glenda

7 nachten verbleven in maart 2024
Reactie van Customer Service op 8 apr 2024
Glenda, we're pleased to see you had a positive experience at Key Inn And Suites Tustin. We appreciate your 4-star rating and hope to have the pleasure of welcoming you back again soon.

8/10 – Goed

Edward

Positief: Netheid, staat van de accommodatie en faciliteiten
Close to freeway
2 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Edward, thank you for sharing your experience at the Key Inn and Suites Tustin. It's fantastic to know our location with freeway proximity offered you easy access to your outings and explorations. We're looking forward to welcoming you back.

10/10 – Uitstekend

Elena

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Elena, it's delightful to hear about your positive experience at Key Inn And Suites Tustin. We always aim to deliver top-rate service and it's wonderful to know we achieved that during your stay. We sincerely hope you'll return to our establishment in the future.

6/10 – Redelijk

Colin

Positief: Netheid
Negatief: Voorzieningen
This is a low-cost hotel, a perfectly serviceable hotel for a seasoned traveler who needs something simple and cheap (not recommendfor family). It's right of the highway so noise can be an issue. Location's decent, with the Marketplace with 5 minutes. First room smelled of smoke but staff provided a second room without issue.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Colin, thank you for taking the time to share your thoughts. Your feedback about the potential noise due to our proximity to the highway is noted and appreciated. We aim to accommodate all types of travelers and are glad our colleagues were able to promptly address and rectify your concern about the initial room. Please do keep us in mind for future travels, as we are always striving to improve our guest experience.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I very much enjoyed my stay at Key Inn & Suites! I will be returning :)
7 nachten verbleven in februari 2024
Reactie van Customer Service op 6 mrt 2024
Matthew, it's fantastic to hear your time at Key Inn And Suites Tustin was enjoyable and we couldn't be happier knowing you plan to return. Our team eagerly awaits your next visit!

6/10 – Redelijk

Thomas

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in maart 2024
Reactie van Customer Service op 5 mrt 2024
Thank you for the feedback, Thomas.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 – Redelijk

DUCK HYUN

beside of the i-5 freeway.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 25 feb 2024
It appears you had noticed our proximity to the I-5 freeway. We understand that location preferences may vary between guests. We hope the rest of your stay was satisfactory, and we would be delighted to have you with us again.

4/10 – Matig

Mandana

7 nachten verbleven in februari 2024
Reactie van Customer Service op 20 mrt 2024
Mandana, it's disappointing to hear that your experience did not meet your expectations. While it's unfortunate that we didn't have specific details, it's through feedback that we can identify areas needing improvement. We truly value your opinion and would appreciate it if you could provide more information about your stay. This way, we can strive to make your future stays better.

6/10 – Redelijk

efren

It's alright
1 nacht verbleven in februari 2024
Reactie van Customer Service op 24 feb 2024
Efren, thank you for sharing your feedback. It sounds like your stay was acceptable, but may not have fully met your expectations. We hope upon your next visit, you will find all aspects of your stay more than satisfactory.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 feb 2024
Thanks for the fantastic rating, Matthew!It's outstanding we could exceed your expectations during your stay at Key Inn And Suites Tustin. We're all looking forward to your next stay with us.

10/10 – Uitstekend

Danny

1 nacht verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Thank you for sharing, Danny!At Key Inn And Suites Tustin, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

2/10 – Ontzettend slecht

Cynthia

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
We appreciate you taking the time to share your feedback, Cynthia.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 – Uitstekend

Jesus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 18 feb 2024
We appreciate the feedback, Jesus.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 – Uitstekend

Walter

1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Walter, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Key Inn And Suites Tustin!

2/10 – Ontzettend slecht

Lizbeth

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
dirty
1 nacht verbleven in februari 2024
Reactie van Customer Service op 17 feb 2024
Lizbeth, it's unfortunate to hear about your experience. Providing a clean environment is of utmost importance to us and we regret that we didn't meet this expectation in your case. We appreciate your feedback and use this information in our ongoing efforts to continually enhance the guest experience.

6/10 – Redelijk

Efren

1 nacht verbleven in februari 2024
Reactie van Customer Service op 14 feb 2024
We appreciate the feedback, Efren.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The check in orders was quick, friendly and helpful.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 12 feb 2024
Amanda, it's great to hear your check-in process at Key Inn and Suites Tustin was swift and pleasant. We're thrilled that our hardworking team members left a positive impression. Thank you for choosing our hotel and for taking the time to share your experience. We hope to welcome you back soon.

6/10 – Redelijk

SHARON

Reisde met familie en kleine kinderen
Positief: Personeel en service
simple overnight stay
1 nacht verbleven in februari 2024
Reactie van Customer Service op 12 feb 2024
Thank you for sharing, Sharon.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 – Goed

Sheronda

Positief: Staat van de accommodatie en faciliteiten
They need a 24/7 security guard.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 11 feb 2024
Sheronda, thank you for the positive review and for the feedback about enhancing security measures. Key Inn And Suites Tustin always keeps the safety of our guests as a top priority. Rest assured that we continuously evaluate and update our security according to guest feedback and hotel needs. We can't wait to welcome you back for another stay in the near future.

2/10 – Ontzettend slecht

Jerry

1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 mrt 2024
We appreciate your feedback, Jerry.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 – Goed

Norman

Zakenreiziger
Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Customer Service op 10 feb 2024
Thank you for the great rating, Norman!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Key Inn And Suites Tustin. We'd like to share an even better experience with you soon.

8/10 – Goed

Yolanda

Zakenreiziger
Positief: Netheid, personeel en service
It was hard to sleep with the room on the same side of the frwy, not to mention the room was cold and not eniugh blankets
2 nachten verbleven in februari 2024
Reactie van Customer Service op 6 feb 2024
Yolanda, we appreciate you choosing to stay at the Key Inn And Suites Tustin and for sharing this feedback. We're sorry to hear about the issues you encountered with some noise and room temperature. Our team members always aim to ensure optimal comfort for our guests and we'll definitely consider your pointers in this regard. We hope to have another chance to serve you better in the future.

2/10 – Ontzettend slecht

Dennis

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Customer Service op 31 jan 2024
Dennis, it seems you didn't have the ideal experience at our hotel. We appreciate ratings as they make us aware of areas that need our attention. We certainly wish to rectify any issues you encountered to ensure a better experience in the future. We look forward to offering you an improved stay should you give us another chance.

10/10 – Uitstekend

Jay

Positief: Voorzieningen
Great stay
1 nacht verbleven in januari 2024
Reactie van Customer Service op 29 jan 2024
Jay, it's delightful to hear of your wonderful stay at Key Inn And Suites Tustin. We aim to provide our guests with memorable experiences and we're thrilled you enjoyed your time with us. We're looking forward to welcoming you back on your next visit.

10/10 – Uitstekend

Mayra

1 nacht verbleven in januari 2024
Reactie van Customer Service op 20 mrt 2024
Thank you for the 5 out of 5 rating, Mayra!We're thrilled to see how much you enjoyed staying at Key Inn And Suites Tustin. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 – Goed

Christopher

1 nacht verbleven in januari 2024
Reactie van Customer Service op 26 jan 2024
Christopher, thank you for your high rating of Key Inn And Suites Tustin. We're thrilled that you enjoyed your stay. We look forward to having you with us again in the future.

8/10 – Goed

Fredy

1 nacht verbleven in januari 2024
Reactie van Customer Service op 17 jan 2024
Fredy, thank you for taking the time to rate your stay at Key Inn And Suites Tustin. We're pleased to see that your experience with us was a positive one. We greatly appreciate your support and look forward to the opportunity of welcoming you back in the future.

10/10 – Uitstekend

Toshiyuki

1 nacht verbleven in januari 2024
Reactie van Customer Service op 16 jan 2024
Toshiyuki, it's great to hear you had a wonderful experience at Key Inn And Suites Tustin. We sincerely appreciate the perfect score and hope to have the pleasure of welcoming you back soon.