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Beoordelingen van The Westshore Grand, A Tribute Portfolio Hotel, Tampa

4 out of 5
The Westshore Grand, A Tribute Portfolio Hotel, Tampa
4860 West Kennedy Boulevard, Tampa, FL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 599 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 225 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 89 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1003 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Melissa

Because my sister lost her debit card at the airport the hotel turned her away at 130 in the morning. Even after I told the desk clerk to use my card info by phone and she has brain cancer they would not let her check in. This was the worst experience, ever. They said they would cancel the reservation free if charge.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Reception was very helpful. Our room was very clean and tidy. Shuttle from the airport is confusing and awkward. Evening food service was terrible. There was one person tending bar and serving food. Poor man was hopelessly overextended and the cook went AWOL so we couldn’t get served. The bar area is extremely noisy because of echo and acoustics.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Denise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Please give this hotel a chance. I was apprehensive after reading some of the reviews but I'm glad I kept my reservation. Lots of choices of eating in the hotel or many of the restaurants nearby. 20 minutes away from Clearwater. Easy to get an Uber or Lyft. I would advise parking yourself for $14 a day versus the 28 valet. You should park to check in and then ask how to get to the parking garage. Once you do it once you've got it. The only thing I would advise is to get some more chairs for the upstairs pool area. We will definitely stay here again if in the area.
2 nachten verbleven in mei 2024

8/10 – Goed

Maureen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was clean and staff were helpful. I felt there were not enough staff during check -in. My only real disappointment was lack of coffee in the lobby. The cart was closed by 4 PM. Arriving after a 4 hour drive before an evening event I really was looking forward to a cup of coffee. The in-room small pot with powdered add in was not very appealing. Otherwise, it is a nice property and I would stay here again and bring my own coffee .
2 nachten verbleven in mei 2024

8/10 – Goed

joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i was there for 2 nights. so i didn’t really “experience” the whole hotel as i always out with friends the whole time. just went to hotel room to shower and sleep. but for what i saw, the hotel is nice, clean, safe. the front desk staff was nice when check in and check out. the parking garage can be confusing a bit the first time but there were sufficient parking spaces as we can park on level 2 (hotel floor) and also level 3 (visitor spaces).
2 nachten verbleven in mei 2024

8/10 – Goed

Kimberlee Deeann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and friendly staff
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Enrique

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in mei 2024

10/10 – Uitstekend

Mayra, Flushing

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
great
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Caesar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very upscale vibe private! Garage elevator could use some AC
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Carmel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This room was very clean and comfortable, the staff was very friendly.
2 nachten verbleven in mei 2024
Reactie van Hotel Management op 25 mei 2024
We are so happy you had a great stay at our hotel! We hope to see you again when you return to Tampa!

8/10 – Goed

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Shawn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Facility
2 nachten verbleven in mei 2024
Reactie van Hotel Management op 25 mei 2024
We are so appreciative you gave us a 5 out of 5 for your stay! We look forward to welcoming you back to our hotel!

10/10 – Uitstekend

Willie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing that would have been perfect was the need to have a microwave inside the room. That way you can warm up any leftovers.
3 nachten verbleven in mei 2024
Reactie van Hotel Management op 19 mei 2024
Thank you for scoring us a 5 out of 5! We look forward to welcoming you back to our hotel!

8/10 – Goed

Kenneth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The view was great
2 nachten verbleven in mei 2024
Reactie van Hotel Management op 17 mei 2024
We are happy you enjoyed your stay! We look forward to welcoming you back!

10/10 – Uitstekend

Dr. Kerri

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, warm welcome.
3 nachten verbleven in mei 2024
Reactie van Hotel Management op 17 mei 2024
We are so happy you had perfect stay! We will share this with our Front Desk and Housekeeping teams!

8/10 – Goed

Irvelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Hotel Management op 17 mei 2024
Thank you for scoring us a 4 out of 5! We are sorry we couldn't make it a perfect 5 out of 5! Please feel free to reach out to us if you would like to discuss your stay!Have a great weekend!

10/10 – Uitstekend

Eduardo J.

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Exceptional service.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 17 mei 2024
Thank you so much for your feedback! We are so happy our team members provided a great experience for you! We hope to see you again!

10/10 – Uitstekend

Jareliz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Hotel Management op 17 mei 2024
We are so grateful you scored us a perfect 5 out of 5! We hope to see you again real soon!

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in april 2024
Reactie van Hotel Management op 17 mei 2024
We are happy to hear you had a great experience at our hotel! We hope you will return to visit us again!

10/10 – Uitstekend

Patrick

1 nacht verbleven in mei 2024
Reactie van Hotel Management op 17 mei 2024
We are so happy you had a great stay with us! We hope you will keep us in mind when you plan your next trip to Tampa!

10/10 – Uitstekend

Adam, Fuquay Varina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy going well kept upscale facility. Comfortable rooms. Nice bar area.
3 nachten verbleven in mei 2024
Reactie van Hotel Management op 19 mei 2024
We are so happy you enjoyed your stay at our hotel! We hope you keep us in mind the next time you visit Tampa!

8/10 – Goed

Joe

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the building and lobby. Looked really nice. Only flaw in the room was the drain in the tub was very slow that it would fill up while showering.
3 nachten verbleven in mei 2024
Reactie van Hotel Management op 17 mei 2024
Thank you so much for bringing the issue with our drain to our attention. We have ensured this has been addressed. We look forward to welcoming you back to our hotel when your next travels bring you back to Tampa!

10/10 – Uitstekend

Sammy A

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast staff was awesome and very very nice, they treat you like a king, thanks to Angel, Latasha and the team in the breakfast lounge. Thank you. I will come again. Nice place.
3 nachten verbleven in mei 2024
Reactie van Hotel Management op 17 mei 2024
Thank you so much for your feedback! Ange and Latasha are wonderful members of our hotel family and we are so happy you recognized them!

8/10 – Goed

Montez

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent and beautiful…a bit pricey for something that didn’t “Wow” me. Staff is GREAT, but housekeeping needs retraining. They always took my towels but never replaced , I had to call the desk to get more towels. (Don’t know what that was about) but overall not bad. But nothing to brag about as well.
3 nachten verbleven in mei 2024
Reactie van Hotel Management op 19 mei 2024
Good afternoon! We are very apologetic you did not have a perfect stay! We have passed on your feedback to our Housekeeping Leadership team. We hope you will give us another chance to truly create a "Wow" experience!

8/10 – Goed

David B

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very nice and even though our first room had some issues; the staff quickly addressed them and made our stay very comfortable.
3 nachten verbleven in mei 2024
Reactie van Hotel Management op 17 mei 2024
Thank you for offering feedback from your travels! We are sincerely sorry you had issues with your first room. We are happy to see our team was quick to assist with making it right! We hope you will visit us again when your travels bring you back to Tampa!

6/10 – Redelijk

OSCAR

2 nachten verbleven in mei 2024

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff!
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 17 mei 2024
Thank you so much rating our team a 5 out of 5! We hope to see you again!

2/10 – Ontzettend slecht

Jasmine

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in april 2024
Reactie van Hotel Management op 17 mei 2024
Good afternoon! I am sorry to see you only scored us a 1 out of 5! This is not the stay we want our guests to have. Please feel free to reach out us if you would like to provide any guidance on make the experience better.Have a great weekend!

8/10 – Goed

Roy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in april 2024

10/10 – Uitstekend

Teddi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location! Very helpful staff..
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 17 mei 2024
thank you so much for a 5 out of 5!

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Service and location!
1 nacht verbleven in april 2024
Reactie van Hotel Management op 19 mei 2024
Thank you for scoring us a 5 out of 5!

2/10 – Ontzettend slecht

Geoff

Positief: Netheid
Negatief: Personeel en service
Marriot Gold member. Possibly the worst check in experience I have had. After making arrangements for a delayed check in due to flight issues was denied the ability to check in for a pre-paid room. The check in attendant who claimed she was the on duty manager claimed there was nothing that could be done, but I could pay for another room despite having already paid, and not yet checking in. After politely disagreeing for a prolonged period (over 20 min) was finally allowed to use the room “for less than 2 hours, just to shower”. Very negative experience. Wa planning to book for additional days on the tail end of my Florida trip, and will be staying elsewhere.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 17 mei 2024
Good afternoon! We are sincerely apologetic for the experience you had with our Front Office team. This is definitely not our standard. Please feel free to reach out a Guest Relation Manager if you would like to discuss this stay further. We would welcome the opportunity to learn from this experience.

10/10 – Uitstekend

Alisha

4 nachten verbleven in april 2024

6/10 – Redelijk

christina

3 nachten verbleven in april 2024

4/10 – Matig

lisa

Reisde met familie
We tried to use the heated pool that you advertise, but it was not heat and they were drunk adults every time we went up there with beer bottles, and champagne bottles. It’s hard to have my children enjoy a pool that did not look anywhere near your advertisement when people are blowing up the F word. I hope that you are really affiliated with the Marriott because I worked there for 20 years and that’s not how I ran my hotel. It was disappointing, disgusting on the pool area and I would never recommend anyone ever to stay there.
1 nacht verbleven in april 2024

6/10 – Redelijk

Doreen

Needs microwaves in rooms and some updates
4 nachten verbleven in april 2024

10/10 – Uitstekend

Malik

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel, I really enjoyed my stay
2 nachten verbleven in april 2024
Reactie van Hotel Management op 17 mei 2024
We are so happy to hear you enjoyed your stay! We look forward to welcoming you back to our hotel!

6/10 – Redelijk

Anne Marie

Reisde met een groep
Positief: Netheid, personeel en service
The pool area needs updating and more lounge chairs. Parking was a bit confusing. Not your typical Marriott property.
2 nachten verbleven in april 2024

8/10 – Goed

Ledia

1 nacht verbleven in april 2024
Reactie van Hotel Management op 19 mei 2024
Thank you for responding to our survey! We are sorry we could not have made it a perfect stay! Please feel free to reach out to our Front Office team with any feedback to have elevated your guest experience.

10/10 – Uitstekend

Douglas

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very neat and clean. Very friendly staff.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Aundra

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely would come back again
3 nachten verbleven in april 2024

6/10 – Redelijk

Genevieve

Reisde met familie en kleine kinderen
Hotel overall was nice however our room smelled damp and musty, my daughter has allergies and had a tough night sleeping in the room. There was most likely significant mold in the AC duct work.
1 nacht verbleven in april 2024

10/10 – Uitstekend

FERESHTEH, Garden City

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front desk staff were great. Gave me the room with the same price, even though Expedia messed up and had cancelled my reservation.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Marta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and quiet clean place
1 nacht verbleven in april 2024

8/10 – Goed

John

Positief: Netheid, personeel en service en voorzieningen
Nice property. Needs some updating. Overall I would stay again.
2 nachten verbleven in april 2024

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pretty solid hotel. Stayed for a couple days and it was legit. Staff was cool and the parking was straightforward. Clean and the bar downstairs was convenient with good food
2 nachten verbleven in april 2024

8/10 – Goed

Luis

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Dale

Zakenreiziger
Very comfortable stay. Professional staff.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Diarra

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They had really great customer service.
2 nachten verbleven in april 2024