5 buitenzwembaden en ligstoelen

Beoordelingen van TradeWinds Island Grand

4 out of 5
TradeWinds Island Grand
5500 Gulf Blvd, St. Pete Beach, FL

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 378 van 1015 beoordelingen" "
Gastenscore: 8 - Goed. 268 van 1015 beoordelingen" "
Gastenscore: 6 - Redelijk. 188 van 1015 beoordelingen" "
Gastenscore: 4 - Matig. 111 van 1015 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 70 van 1015 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Denise

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property not well maintained. Most employees were awesome! Ricky at Palm Court was the best!!! Other employees not at all helpful! Air conditioner in room did not work well and very noisy! Room in general just ok- not worth the $400 a night at all! Would not stay again!
3 nachten verbleven in mei 2024

4/10 – Matig

Tracey

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Had a one night getaway to celebrate our engagement and opted to come to what is advertised as a 4 star property for rest and relaxation. Very disappointed. We paid $600 for one night and would not have had a problem with the price if the service and amenities warranted the cost, which they did not. Half of the resort was closed and under construction which was not relinquished anywhere while making reservations. Many of the amenities advertised were not available for this reason. As soon as we checked in we were given a sales pitch for a return trip that included a time share presentation. Not a good first impression of the resort. The room was clean but extremely outdated. The tv was no more than 32”…very small by today’s standards for an average hotel let alone a resort. Our shower did not drain properly so you were in standing water the whole time. The elevators were painfully slow and did work at all at times which meant climbing and descending four flights of stairs. The pools were overcrowded and dirty. Cloudy, greasy water with no effort to maintain throughout the day. The restaurants outside were packed with people, mostly because half of the resort dining options were closed due to construction. Way too many guests were forced to share reduced amenities. Restaurants closed at 9, bars at 10 on a Friday night. Resort over run with young families which we did not anticipate as advertised. Kids knocking on our door at 1am and running away. It was just bad.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 27 mei 2024
Tracey,Thank you for sharing your feedback. It is regrettable that your visit did not meet expectations. Our team strives to provide a seamless experience, and we will certainly address the aspects you mentioned, including the clarity of construction updates, room facilities, and services offered. We aim to continuously improve and hope you might consider a return visit to witness these enhancements.

6/10 – Redelijk

Kari

Reisde met familie
Positief: Personeel en service
Not worth the money
2 nachten verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Kari, thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide value for all our guests and appreciate your insights. Your comments will be reviewed with our team to enhance future stays. We hope you might give us another chance in the future.

10/10 – Uitstekend

heather

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My son and I visited the resort and had an amazing time. There is plenty of things for both of us to enjoy.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Heather, it is wonderful to hear that you and your son had an amazing time at Island Grand a TradeWinds Beach Resort! We are thrilled that you both found plenty of enjoyable activities. We look forward to welcoming you back for another fantastic visit.

4/10 – Matig

Alyssa

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed here before and I must say all of my reviews were good but this time we got a room that looked like a closet, meaning the darkness with no window it’s almost like a motel instead of a hotel. I expected Tradewinds to do better than this. For the amount of money I spent on a room a night there I can get an all inclusive package for the same amount of money and at least the service will be better. We had someone at the front desk to check in and I will tell you if she smiled one time, that’s a lot. The hotel room we were given, was one I had never stayed in. Only 2 elevators in which one wasn’t even functions. We had to walk about 10 mins to get to the beach, although the original trade winds which I used to stay at which is the main building is on the beach all the other small ones they’ve bought over time are. Horrible. I contend will not recommend unless you ask for a room in the main building. It was lousy, loud and expensive and not worth 700 for 2 nights! Nah I’ll pass, I will go to Mexico and enjoy myself so much more. Just goes to show that just because something shines it doesn’t mean it’s gold. So at this point Tradewinds to me means nothing and I would rethink if planning non staying here.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Alyssa, your feedback is genuinely valued. It is disheartening to hear that this stay did not meet your previous experiences. Our aim is to provide exceptional service and we regret that this time didn’t align with your expectations. We continually work on improving our facilities and services, and your comments will guide us in making necessary enhancements. Thank you for sharing your experience.

6/10 – Redelijk

William

Reisde met familie
Negatief: Personeel en service
Cabanas were ok. Staff was ok but clearly over worked. Waited long times for everything.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
William, thank you for sharing your feedback. The team members strive to provide excellent service, and your comments will be considered to improve our processes. We hope to have the opportunity to offer a more seamless experience next time.

10/10 – Uitstekend

Yasmary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Yasmary, thank you for your outstanding rating! The team at Island Grand a TradeWinds Beach Resort is thrilled that you had such a positive experience. We look forward to your next visit!

10/10 – Uitstekend

Jaclyn

1 nacht verbleven in mei 2024
Reactie van Customer Service op 24 mei 2024
Jaclyn, thank you for your fantastic rating! The team at Island Grand a TradeWinds Beach Resort is thrilled to see your positive feedback. We hope to welcome you back for another enjoyable stay!

10/10 – Uitstekend

Maricely

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Maricely, thank you for your excellent rating. The team at Island Grand a TradeWinds Beach Resort is thrilled to know your stay was outstanding. We're looking forward to welcoming you back!

6/10 – Redelijk

Jessica

3 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Jessica, thank you for taking the time to provide a rating of your stay. Your feedback is important to us, and we strive to make every guest experience enjoyable. If you have any specific comments or suggestions, we would love to hear from you.

6/10 – Redelijk

Annemarie

Positief: Netheid
3 nachten verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Annemarie, thank you for sharing your thoughts. We always strive to provide a great experience to all of our guests. If you have any specific feedback, we would appreciate hearing more details about your stay.

10/10 – Uitstekend

Sarah, Millis

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We were here for four days, only one elevator worked so the wait time was long, WiFi was also down, so no online ordering, wait time was also ridiculously long. Ice maker on second floor was down.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Sarah, thank you for choosing Island Grand a TradeWinds Beach Resort for your stay. It's wonderful to hear that you spent four days with us. We regret that there were some inconveniences during your visit. Our team is continuously working to enhance the guest experience, and your feedback is valuable. We're looking forward to welcoming you back for an even better stay in the future.

10/10 – Uitstekend

Kathryn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/a
4 nachten verbleven in april 2024
Reactie van Customer Service op 16 mei 2024
Kathryn, thank you for staying at Island Grand a TradeWinds Beach Resort! We are delighted to hear you had a wonderful experience. We hope to welcome you back soon for another memorable stay.

10/10 – Uitstekend

JAMES

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is fun, kid friendly resort! Our family loved the activities pool side and on the beach. We would definitely recommend this resort and would definitely consider returning in the near future.
4 nachten verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
James, Island Grand a TradeWinds Beach Resort is thrilled to hear that your family had such a fantastic time enjoying the poolside and beach activities. Your recommendation means a lot to us, and we would be delighted to welcome you back for another unforgettable stay soon!

8/10 – Goed

Erin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Erin, thank you for your rating of Island Grand a TradeWinds Beach Resort. We're pleased you had a positive experience and hope to welcome you back for another enjoyable stay in the future.

10/10 – Uitstekend

Cindy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Cindy, we're thrilled to see your 5-star rating for Island Grand a TradeWinds Beach Resort. It seems you've had a delightful experience, and we're delighted to have met your expectations. We look forward to welcoming you back on your next beach holiday. Safe travels!

2/10 – Ontzettend slecht

Sandro

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Honestly, it was awful. Found a bug on the bed as soon as I walked into the room. We booked 2 rooms for $400 dollar each . One of the rooms was great the other one was a 4x4 double room no view. What a disappointment. I wanted to talk to Matt ( manager) but he was not available. Not coming again for sure.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Sandro, we regret to hear about your recent experience and that it didn't meet your expectations. It's concerning to hear about the unwanted visitor in your room and we certainly want to investigate this issue further. Additionally, we recognize the issue with the room view differential and can understand the disappointment. We apologize for the inconvenience caused when trying to connect with the manager. Please feel free to reach out with further details, as your feedback helps us improve our overall guest experience. It would be an honor to have the opportunity to change your perspective about our resort.

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Service op 12 mei 2024
Gary, thank you for your 5-star Expedia review. It brings us immense joy knowing your stay at Island Grand a TradeWinds Beach Resort was wonderful. We hope to welcome you back for another memorable experience in the near future.

10/10 – Uitstekend

Carla

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
We enjoyed our stay on property. Having only one elevator near our room got a little difficult during check in and check out times. We never did get a chair at the pool. People put towels on chairs and walk away. There is no way to use that area to relax. We made the best of what was there, but I think that area needs more monitoring. Front Desk and staff throughout the resort were wonderful. We would definitely come back to visit.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 12 mei 2024
Carla, it's great to know you had an enjoyable time at Island Grand a TradeWinds Beach Resort. We aim to provide the best for our guests, and your feedback about the elevator accessibility and pool comfort will certainly be considered. We assure you our team members are always striving to address such issues for the convenience of our guests.We're especially delighted to hear that our colleagues throughout the resort brought positivity to your experience. We're eagerly waiting for a chance to serve you again on your next visit.

8/10 – Goed

Collin

1 nacht verbleven in mei 2024
Reactie van Customer Service op 12 mei 2024
Collin, it's great to see the four stars for your stay at Island Grand a TradeWinds Beach Resort! We are glad to hear that you enjoyed your experience. Should you have any feedback for us, we would highly appreciate it to elevate our guest experiences. We look forward to welcoming you back in the future!

6/10 – Redelijk

Bianca

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 9 mei 2024
Thank you for the feedback, Bianca.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 – Redelijk

Karen

5 nachten verbleven in april 2024
Reactie van Customer Service op 27 mei 2024
Karen, thank you for your feedback. We hope your stay met most of your expectations. If you have any specific comments or suggestions that could help us improve, we would love to hear from you.

8/10 – Goed

Kelly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The facility has so many activities that are great. The rooms are a bit over priced for quality but the staff is amazing and the price includes so much it’s still worth it!
2 nachten verbleven in mei 2024
Reactie van Customer Service op 12 mei 2024
Kelly, it's pleasing to hear that you appreciated all the exciting activities at Island Grand a TradeWinds Beach Resort and the wonderful team members who make our resort shine. We aim to provide a rich experience, balancing the room rates with the multitude of included benefits. We look forward to your next visit.

10/10 – Uitstekend

Jayden

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed for a weekend three days and the experience was amazing, the staff were friendly and helpful regardless of their role on the resort and very above and beyond!!!We will definitely stay here again, the only issue were the elevators for the main building were broken most of the trip but there were other elevators available with a bit of a walk.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 7 mei 2024
Jayden, it's wonderful to hear that you had an amazing stay at Island Grand, a TradeWinds Beach Resort. We're proud of our team members who always go above and beyond to assist our guests. We appreciate your understanding about the elevator situation. We're glad it didn't dampen your overall experience and we eagerly look forward to welcoming you back for another memorable stay.

10/10 – Uitstekend

JUSTIN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Service op 7 mei 2024
Justin, it's fantastic to know you had a wonderful experience at Island Grand, a TradeWinds Beach Resort. We appreciate your high score rating and are thrilled to see that we met your expectations. We eagerly await your return visit for more unforgettable memories by the beach.

10/10 – Uitstekend

Erica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had an amazing stay. I love this property and all the fun amenities they have to offer while on the property. I will be returning for future stays.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 7 mei 2024
Erica, it's wonderful to hear that you had such an enjoyable stay at Island Grand a TradeWinds Beach Resort. Our lively features and amenities aim to provide a memorable experience. We take delight in knowing you plan to return for future stays. See you next time!

10/10 – Uitstekend

Ailet Jazmin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beach and pool were excellent
6 nachten verbleven in april 2024
Reactie van Customer Service op 4 mei 2024
Ailet, thank you for sharing your wonderful experience at the Island Grand a TradeWinds Beach Resort. We're thrilled to know how much you enjoyed our beach and pool amenities. We truly appreciate your feedback and look forward to welcoming you back.

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had the best time and will definitely be back!!
4 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Stephanie, thank you for sharing your wonderful experience at Island Grand a TradeWinds Beach Resort. We're thrilled to hear you enjoyed your stay and it would be our pleasure to welcome you back in the future! Safe travels till then.

6/10 – Redelijk

Chrissy

4 nachten verbleven in april 2024
Reactie van Customer Service op 21 mei 2024
Chrissy, thank you for sharing your feedback. Your experience is important to us, and we will use your feedback to enhance our offerings and service. We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay.

8/10 – Goed

Lauren

4 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Lauren, thank you for taking the time to rate your experience at Island Grand a TradeWinds Beach Resort. We're glad to know that your stay was pleasant. We are continuously working towards enhancing our services and look forward to the opportunity of welcoming you back in the future.

6/10 – Redelijk

Nancy Kay

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Nancy Kay, it certainly seems like your experience at Island Grand a TradeWinds Beach Resort was a mixed one. We'd appreciate the opportunity to improve by understanding your perspective. Any additional feedback you can provide would be greatly appreciated. Thank you for taking the time to rate us.

10/10 – Uitstekend

Khalil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything
3 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Khalil, it's simply fantastic to see that your stay at Island Grand a TradeWinds Beach Resort met your expectations in every way. We feel so grateful for your positive feedback. Looking forward to welcoming you back to experience even more of what we have to offer.

6/10 – Redelijk

Brendon

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Absolutely love the atmosphere! Super fun activities for the family to participate in all day long. Love all the beach fun opportunities. The main Tradewind rooms could use some up grades but they were very clean. The elevators near our room were broken off and on throughout the week. Which was a little frustrating at times. We were spoiled in the past and stayed at the Rumfish. This facility was closed to a private group while we were there. That was disappointing. But we will definitely be back and hope the Rumfish is available to book next time.
5 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Brendon, thank you for sharing your appreciation for Island Grand's atmosphere and beach activities! We're pleased you found our accommodations to be well-maintained, while we continuously strive for improvements. It's unfortunate to hear about your experience with the elevators, we always aim to minimize disruptions for our guests. We look forward to having you back again and ensuring your next visit is even more enjoyable, possibly with a stay in the preferred Rumfish facility.

6/10 – Redelijk

Judith

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Rooms were clean.
4 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Judith, it's lovely to hear that you recognized the cleanliness of our rooms. We're committed to providing our guests with well maintained surroundings. For your next visit, we hope to showcase some of our special amenities and services to enhance your experience.

8/10 – Goed

Arben

3 nachten verbleven in april 2024
Reactie van Customer Service op 19 mei 2024
Arben,Thank you for your positive rating! We're delighted that you enjoyed your stay at Island Grand a TradeWinds Beach Resort. We look forward to welcoming you back for another memorable experience.

10/10 – Uitstekend

Ginger

2 nachten verbleven in april 2024
Reactie van Customer Service op 19 mei 2024
Thanks for the outstanding rating, Ginger!We're delighted your time at Island Grand a TradeWinds Beach Resort was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 – Uitstekend

Berfalia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was the perfect getaway just me and my girls. Beach is walking distance staff is amazing. The food options are great. The 7 POOLS!!! It’s a vibe
3 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Berfalia, it warms our hearts to hear that you found Island Grand a TradeWinds Beach Resort to be the ideal escape for you and your girls. We're thrilled that the beach's proximity, our wonderful team members, diverse culinary choices, and numerous swimming pools contributed to the fantastic ambiance. We appreciate your kind comments and look forward to welcoming you back for another "vibe" on your next vacation.

4/10 – Matig

carlos

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Front desk sent us to concierge for room directions. They walked us over the entire property looking for our room. Apparently no one knows. After 45 minutes we found it. Elevators were at 1 per bank unless you were at my room then they were all out. Had to wait for 30 minutes for an elevator as this was the only way my 84 yr old mother (who I brought here for her birthday) could get down. Our room’s bathroom door wouldn’t shut so no privacy showering or using the bathroom. We got a text warning a machine would detect smoke in the room but they can’t identify loud banging non stop thru out the night. On top of that not one person but Ms. Judy greeted us with a smile or even greeted us at all, our entire stay. I paid over $800 for what I expected to be a relaxing birthday for my mom and instead we had this experience.
2 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Carlos, your feedback is concerning, as it does not reflect the experience we strive to provide our guests. We apologize for the hurdles during the check-in process and any inconvenience related to the location of your room. Additionally, we understand your frustration regarding the elevator situation, especially when traveling with senior family members. We regret hearing of any difficulties experienced with the bathroom door in your suite. Should any discomfort arise in the future, please let our team members know immediately so that they could adjust or rectify the situation. Ms. Judy will be pleased to hear that she made a positive impression on you; however, we aim for all our colleagues to extend the same level of warmth and welcome. We genuinely hope for another opportunity to redeem your initial impressions and turn your experience around.

8/10 – Goed

Takella

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Area was very congested but clean atmosphere!
1 nacht verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Takella, we appreciate you taking the time to share your experience at Island Grand a TradeWinds Beach Resort. It's uplifting to know you noted our clean atmosphere. As for the congestion, it can sometimes happen due to our resort's popularity, but we're glad it didn't detract from your overall stay. We hope to host you again in the future.

10/10 – Uitstekend

Kate

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
A family favorite! We have been there three times and will return!
4 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Kate, thank you for sharing your wonderful experiences at Island Grand a TradeWinds Beach Resort. It brings us great joy to hear that our resort has become a family favorite. We eagerly await your return for yet another memorable stay.

8/10 – Goed

Jennifer

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amenities were excellent, location was perfect, pool and beaches were above average. It was also great that you got as many lounge chairs on the beach included as you needed, they didn't nickel and dime you. The rooms could use some updating, and I don't think beachfront rooms should have carpets, it makes them smell a little musty. But that would be my only negative on the place.
1 nacht verbleven in april 2024
Reactie van Customer Service op 25 apr 2024
Jennifer, thank you for sharing your experience at Island Grand a TradeWinds Beach Resort. We're delighted to hear that you appreciated our amenities, prime location, and beach facilities. We also value your feedback regarding the room furnishings and will consider this as we continue to enhance our guests' experience. We're thrilled that you enjoyed the inclusive aspects of our beach service. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back soon.

6/10 – Redelijk

Shelley

Positief: Netheid
9 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Shelley, thanks for taking the time to share your rating. It appears that your stay may have met some, but not all, of your expectations. We'd be grateful for any additional feedback to help us improve. We hope to have another opportunity to host you at Island Grand, a TradeWinds Beach Resort, and deliver a more positive experience.

2/10 – Ontzettend slecht

Ingrid

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property is in serious need of an update, absolutely everything looks old, falling apart or cheaply fixed. Pools are overcrowded, beds are uncomfortable, blankets full of hairs, elevators not working… was not a pleasant vacation.
4 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Ingrid, it's disappointing to read about your recent experience. Your feedback regarding the state of our facilities, crowded pools, and the comfort of our accommodations is crucial. Moreover, we deeply regret the cleanliness issues you described. This surely contradicts our high standards of hospitality. Rest assured that we are continuously working to enhance our facilities and services to meet and exceed expectations. We do hope that we can have the opportunity to restore your confidence in us in the future.

8/10 – Goed

Jimmy

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Jimmy, it's great to hear that you had a positive experience at Island Grand at TradeWinds Beach Resort. We appreciate your rating and we hope to have you stay with us again in the future.

10/10 – Uitstekend

Beth

5 nachten verbleven in april 2024
Reactie van Customer Service op 12 mei 2024
Beth, thank you for choosing Island Grand a TradeWinds Beach Resort for your stay. We are delighted to hear that your experience was enjoyable. We'd love to have the pleasure of your company again in the future.

4/10 – Matig

Wendy, IPSWICH

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Lots to do for young families. Beach water slide very fun. Huge beach. Very big hotel that sadly had RumFish sister property closed off due to a private function (for next 10 days! Beware). Small pools and hot tubs for number of guests without the advertised room to spread out. Felt gypped even though they did move main zip line and campfire over. That's shady to advertise all these facilities and not prewarn that many will be off limits. Apathetic beach staff. Couldn't get a room til 5:20 pm. Not what I'd hoped, in other words.
1 nacht verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Wendy, we regret to hear your experience didn't meet your expectations. It's unfortunate timing that some facilities were unavailable due to prior commitments. We understand the disappointment in not having adequate pool space and the late room availability. Your comments about the perceived apathy of our beach colleagues have been noted. They are usually praised for their exceptional service. We aim to provide all guests with a superior experience, and your thought will help us improve in future. We hope you may give us another opportunity to better your impression in the future.

6/10 – Redelijk

Elizabeth

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
The beach is wonderful but the property is in serious need of upgrades
4 nachten verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Elizabeth, thank you for your feedback. It's wonderful to hear you appreciated the beach. Your comments about the property improvements have been noted. We continually strive to improve our resort to ensure a delightful experience for our guests. We hope you'll give us another chance to impress you in the future.

4/10 – Matig

Samantha

Negatief: Personeel en service
3 nachten verbleven in april 2024
Reactie van Customer Service op 19 apr 2024
Samantha, it seems your recent stay met with some challenges and for that, we apologize. We value your feedback as it helps us ensure we are consistently providing the best experiences for our guests. Please know, improvements are always ongoing and we hope we'll have another opportunity to better serve you in the future.

8/10 – Goed

Olga

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My family loved staying there everything was great, if i have to say something would be that we like big pools and all the pools in property are really small however the pool have music, games and activities
2 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Olga, thank you for sharing your experience at Island Grand a TradeWinds Beach Resort. We're thrilled to hear that your family enjoyed their stay and partook in the fun games, activities, and music offered at our pools. While the pool sizes may not have met your preference, we hope that the lively atmosphere added to your enjoyment. We look forward to welcoming you and your family back for another memorable stay.

4/10 – Matig

Deborah Sander

Negatief: Netheid
4 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Deborah Sander, thank you for taking the time to leave a rating, even though no specific concerns or praises were mentioned. It seems like your experience didn't match your expectations. We invite you to share any specific issues so we could strive to improve. Your feedback matters, and we're committed to enhancing everyone's experience at our resort.