4/10 – Matig
Simon
Reisde met partner
13 jul 2022
Positief: Voorzieningen
Negatief: Netheid, personeel en service
Terrible hotel. The first room they gave us had no working power and light in the room and the bathroom, the TV had no channels, there was no working WIFI in the room. In stead of saying sorry and giving us a new room, they said that they would send a technician to fix the problem. At the end of the day all the problems were not fixed. After calling reception several times asking them to fix it, they stopped picking up the phone. Only after I went down and insisted that it is not OK to not have power in the room, and not have light in the bathroom, and that I needed WIFI for my work, they reluctantly gave us another room. They did not say sorry for the inconvenience.
In the new room they gave us, everything was as you should expect. However, the furniture was dated and worn out. Towels ware not exchanged daily. In the 8 days we stayed, only one time did we get both a small and large towel per person. All the other days we got only one small towel, or one large towel, or no towel at all.
Below the rooms facing the river are above the hotel bar, which has loud music in the evening. They do weddings there, at which they do the music so loud, that you have to shout to be able to talk in your room, let alone that you'll be able to sleep. The rooms are advertised as soundproof, but they are not.
The rooms are badly cleaned. There was dust, hairs, and even a sigaret on the floor. After our 8 days stay in this hotel, this was not cleaned up.
This is not 5 star, more 2 stars.
Simon
8 nachten verbleven in juni 2022