Balzaal
Beschikbaarheid controleren

Beoordelingen van Grand Hotel Continental Siena – Starhotels Collezione

5 out of 5
Grand Hotel Continental Siena – Starhotels Collezione
Banchi Di Sopra 85, Siena, SI

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 333 van 475 beoordelingen" "
Gastenscore: 8 - Goed. 93 van 475 beoordelingen" "
Gastenscore: 6 - Redelijk. 33 van 475 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 475 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 475 beoordelingen" "

9,4/10

Netheid

9,6/10

Personeel en service

9,2/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Tommaso

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

ROBERT

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic room and property-only downside is the incredible street noise well into the night-ask for a higher room
1 nacht verbleven in mei 2024
Reactie van NBeaugonin op 8 mei 2024
Dear Guest, thank you for sharing your comments. We are sorry that an external issue has cause you inconvenience. It is a pleasure to know that overall you have much enjoyed your stay.With regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Don

Reisde met een groep, Reisde met partner
Positief: Voorzieningen
The location was convenient to walking through Siena. We enjoyed the Cellist playing in the square outside our room in the evening.
2 nachten verbleven in april 2024
Reactie van NBeaugonin op 2 mei 2024
Dear Guest,thank you very much for your review. We are most pleased to know you have much enjoyed the atmosphere of the city and your stay.With regards,Nathalie BeaugoninGeneral Manager

2/10 – Ontzettend slecht

Olga

Reisde met een groep
Because the people at the reception for check in was rude and not efficient
1 nacht verbleven in april 2024
Reactie van NBeaugonin op 2 mei 2024
Dear Guest,we thank you for the review and are sorry to learn that your experience was not a most positive one.While we investigate further, we regret that there has possibly been some issue leading to a misunderstanding. We do receive much praise for the service and assistance provided to all our guests.Nevertheless, there is always an opportunity to improve.With regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very posh and felt like being in my own palace - the balcony was truly amazing for views and sunset dinner seeing the skyline of Sienna. Breakfast buffet was decadent and dinner service was superb. We were treated very well.
2 nachten verbleven in april 2024
Reactie van NBeaugonin op 30 apr 2024
Dear Guest,thank you very much for your review and comments. We are pleased to know that you have enjoyed your stay in Siena and we hope you may return for a future visit once again. Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

JOSE ANGEL

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is for sure the best Hotel in Siena. It's well worth it. The location is impeccable, the staff is great, the breakfast really good and the rooms are lovely. I really enjoyed our stay there. Will certainly stay there again.
2 nachten verbleven in april 2024
Reactie van NBeaugonin op 30 apr 2024
Dear Guest,it is a true pleasure to read your comments which we thank you for sharing.We also will be looking forward to welcoming you again in Siena.With regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Aria

2 nachten verbleven in maart 2024
Reactie van NBeaugonin op 30 apr 2024
Dear Guest,Thank you for your review.With regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Julie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Laura was amazing with her suggestions and assistance! Room was spacious and beautiful. Will definitely return.
1 nacht verbleven in maart 2024
Reactie van Beaugonin op 3 apr 2024
Dear Guest,we are most pleased to know that you have much enjoyed your stay and the service we provided. You kind words have been shared also with Laura, a most valuable team member indeed.Best regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Charles

Reisde met partner
Great
1 nacht verbleven in februari 2024
Reactie van Nbeaugonin op 7 mrt 2024
Dear Guest,thank you very much for your excellent evaluation. It has been a pleasure having you as our guest.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Nancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Nbeaugonin op 7 mrt 2024
Dear Guest,we truly appreciate your evaluation and are pleased to know you have enjoyed your stay.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Sergio

Excellent Hotel in Siena
Excellent hotel right in the middle of the historical center of Siena. Staff very helpfull and the room with view is very nice. Arriving by car is not very easy, it is better to contact the hotel to get directions.
3 nachten verbleven in januari 2024
Reactie van nbeaugonin op 14 feb 2024
Kind Guest,we appreciate you dedicating your time to sharing your experience and are delighted to know you have much enjoyed your stay.Looking forward to welcoming you again in the future, with regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Paolo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van nbeaugonin op 14 feb 2024
Gentile Ospite,ringraziamo per la valutazione.Cordialmente,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Personale molto professionale e gentile
1 nacht verbleven in januari 2024
Reactie van nbeaugonin op 14 feb 2024
Gentile Ospite,siamo lieti di ricevere la sua valutazione.Cordiali saluti,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Rosa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Beaugonin op 27 jan 2024
Gentile Ospite,ringraziamo molto per la valutazione.Cordialmente,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Beaugonin op 27 jan 2024
Kind Guest,thank you very much for the review. It is a pleasure to know you have appreciated the stay in Siena.With regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

CARLOS ALBERTO

1 nacht verbleven in januari 2024
Reactie van Beaugonin op 27 jan 2024
Dear Guest,we truly appreciate the evalutation you have dedicated us and are pleased to know that you have enjoyed your stay.Nathalie BeaugoninGeneral Manager

6/10 – Redelijk

Benito

Positief: Personeel en service
Hotel com uma localização excelente, mas os quartos com carpetes sujo e tudo muito antigo.
3 nachten verbleven in januari 2024
Reactie van Beaugonin op 27 jan 2024
Dear Guest,thank you for dedicating your time to share your comments which have met our best attention. Our continuous improvements will certainly meet our guests' appreciation.We hope you may allow us to regain your trust in a future stay. Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Gianluca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van nbeaugonin op 13 dec 2023
Gentile Ospite,ringraziamo sentitamente per la valutazione di 5 stelle!Cordiali saluti,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Fabiana

1 nacht verbleven in december 2023
Reactie van nbeaugonin op 9 dec 2023
Gentile Ospite,ringraziamo molto per la valutazione.Cordialmente,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were outstanding. The food and drinks very good. The room had an amazing view and was very comfortable. Could use a little touch in some areas, but more cosmetic versus impacting comfort. It is a very old building, and they have done a great job keeping its character. It was very quiet for sleeping. The location could not be better. Everything is walkable. I can not wait to return - highly recommend!
3 nachten verbleven in november 2023
Reactie van nbeaugonin op 15 nov 2023
Kind Guest,we thank you very much for your kind words of appreciation and your suggestions have been well noted. We are pleased to know you have much enjoyed your stay and we also will be looking forward to welcoming you once again in Siena.Kind regards,Nathalie BeaugoninGeneral Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Surprised it’s a Leading Hotel of the World. Not to the standard. It was ok but not great. The restaurant was also very average.
2 nachten verbleven in oktober 2023
Reactie van nbeaugonin op 15 nov 2023
Dear Guest,we thank you for the time to share your personal experience. We are sorry to learn that in this case we have not have been able to meet your expectations. Any more specific suggestions are always welcome in order to improve for our guests.With kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Jose Manuel

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van nbeaugonin op 15 nov 2023
Dear Guest,thank you for your review.Regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Aldo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van nbeaugonin op 15 nov 2023
Kind Guest,thank you for your review. With regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff was outstaning.
4 nachten verbleven in september 2023
Reactie van Nbeaugonin op 9 okt 2023
Kind Guest,Thank you for the review and such kind comments highly appreciated.Best regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Stacey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location and beautiful room
1 nacht verbleven in september 2023
Reactie van Nbeaugonin op 9 okt 2023
Dear Guest,thank you very much for your words of appreciation and we are delighted to know that you have enjoyed your stay.With kind regards,Nathalie BeaugoninGeneral Manager

6/10 – Redelijk

Abdulkadir

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023
Reactie van Nbeaugonin op 9 okt 2023
Dear Guest, thank you for your evaluation. We are always available to recieve details to assist us in our improvements.With regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Hale

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very well located! Fantastic staff from front desk, concierge, wait staff and housekeeping. Comfortable room and bed. Step outside and you’re in the middle of all the action
2 nachten verbleven in september 2023
Reactie van Nbeaugonin op 16 sep 2023
Dear Guest, Thank you very much for sharing your experience. We are very pleased to know you have enjoyed your stay and hope to welcome you very soon again in Siena.With regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2023
Reactie van Nbeaugonin op 12 sep 2023
Dear Guest,thank you for your evaluation which is truly appreciated.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Armando Carmo Couri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Nbeaugonin op 12 sep 2023
Dear Guest,we are pleased to know you have much enjoyed your stay and thank you for your review.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Rocco

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My family and I had a wonderful experience at the Grand Hotel Continental Siena . Every staff member we encountered, from the valet to the check- in to the restaurant staff were delightful and eager to help! Thank you! Will recommend to my colleagues!
2 nachten verbleven in augustus 2023
Reactie van Nbeaugonin op 12 sep 2023
Dear Guest,we are delighted to read your comments, which we thank you for sharing. It has been our pleasure to assist you and hope you may once again choose the Grand Hotel Continental for a future stay in Siena.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Sule

1 nacht verbleven in september 2023
Reactie van Nbeaugonin op 12 sep 2023
Dear Guest,the review is most appreciated and we thank you very much.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Cristina

2 nachten verbleven in augustus 2023
Reactie van Nbeaugonin op 12 sep 2023
Dear Guest,thank you for your evaluation. We are pleased to know you have enjoyed your stay.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Greta

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First class experience from the time we arrived to departure. Friendly staff, service to the highest extent. Breakfast was exceptional well prepared. The hotel is stunning! We truly enjoyed everything there! Irene was awesome’ can’t wait to revisit this hotel!
1 nacht verbleven in augustus 2023
Reactie van Nbeaugonin op 8 aug 2023
Kind Guest,thank you very much for sharing your kind words and we are delighted to know that you have much appreciated the service offered to our valued guests.We hope to have the opportunity to welcome you once again in Siena.Best Regards,Nathalie BeaugoninGeneral Manager

4/10 – Matig

Ana

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The carpet was super dirty, the curtains where broke, bugs all over the tube, it’s an amazing place with a super good location but the property is not worth it. for what you pay. I was really dussapi
2 nachten verbleven in juli 2023
Reactie van Nbeaugonin op 2 aug 2023
Dear Guest,thank you for the comments which had been shared also during the stay. We are sorry that initially your expectations had not been met and thank you for allowing us to take immediate action and assure you a more appreciated accommodation. We do hope that the new room has made your stay more pleasant.Hope to welcome you once again in Siena.With regards,Nathalie BeaugoninGeneral Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023
Reactie van Nbeaugonin op 2 aug 2023
Dear Guest, thank you for the evaluation.With regards,Nathalie BeaugoninGeneral Manager

6/10 – Redelijk

Leah

Reisde met een groep, Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Good: The rooms are stunning, had the suite and it exceeded expectations, high ceilings and loads of wow factor, just something you don’t see everyday. The location was perfect. Front desk staff were lovely, bell boy was fantastic. Bad; Restaurant was really average had to send food back, couldn’t find staff when we needed to order something. Friend put in a small bag of laundry to get done at a ridiculously overcharged rate, with the hotel, they mixed all the dark colours and everything came back ruined, socks were missing. The staff did a terrible job dealing with it. Overall, this hotel has so much opportunity, it’s really unique, in a great location with some stunning features but the service, food and some of the tacky, tired sections of the hotel need some refurbishment and love to restore to its glory. Won’t be returning unfortunately.
2 nachten verbleven in juli 2023
Reactie van Nathalie Beaugonin op 25 jul 2023
Dear Ms Leys and Jennings,I wanted to personally apologize once more in the name of my whole staff for what happened with your laundry, something we agree is unacceptable at a hotel like ours, continuously aiming at the highest level of guest’s experience.All the issues, including the one at our restaurant, have been reported to the involved head of departments that will work the hardest they can under my supervision to avoid similar problems occurring again in the future, although this effort will not have any direct impact on you.We apologize for not fulfilling your expectations and thank you for your understanding and cooperation.Best regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

William, Salisbury

8 nachten verbleven in juli 2023
Reactie van Nbeaugonin op 8 aug 2023
Dear Guest,thank you for your evaluation. We are pleased to know you have enjoyed your stay.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Nbeaugonin op 18 jul 2023
Dear Guest,thank you for the evaluation.Regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Dale

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely property -charm and distinction
1 nacht verbleven in juni 2023
Reactie van Nbeaugonin op 6 jul 2023
Kind Guest,Thank you very much for your review and delightful comments.Looking foward to welcoming you soon again, Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Jisoo

2 nachten verbleven in juni 2023
Reactie van Nbeaugonin op 13 jun 2023
Dear Guest, thank you for the evaluation. Regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Marian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous staff. Hotel is utterly beautiful and very comfortable. Location is perfect.
3 nachten verbleven in mei 2023
Reactie van Beaugonin op 25 mei 2023
Dear Guest,we are most pleased to know you have much enjoyed your stay at the Grand Hotel Continental Siena StarhotelsCollezione. We hope to welcome you soon again, with regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Luxury rich in History
The grand continental is absolutely beautiful and rich in history. The location is perfect. The woman who checked us in, was extremely helpful with offering best uses of our time and assistance in purchasing tickets. Everyone at the hotel is gracious, and the food is delicious I would definitely recommend Stay at the grand continental hotel
1 nacht verbleven in mei 2023
Reactie van Beaugonin op 18 mei 2023
Kind Guest,thank you very much for sharing your comments and we are most pleased to know that you have enjoyed you stay and appreciated the services offered.We will be looking forward to welcoming soon again in Siena.Kind regards,Nathalie BeaugoninGeneral Manager

8/10 – Goed

Arlene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was exceptional. Breakfast was excellent. Expected a little more from a 5 star hotel. No fancy lobby. Nothing offered that we didn’t get from a 4 star hotel. When we checked out, not even asked if we enjoyed our stay.
2 nachten verbleven in mei 2023
Reactie van Beaugonin op 18 mei 2023
Dear Guest, We thank you for your comments. We place much attention to assisting our guests at best to assure a pleasant stay, we are sorry for the reported the short come, certainly an exception. Constant and additional attention will be placed to the matter. We do hope you may allow us to regain your appreciation on a future occasion.With regards,Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Maurizio

2 nachten verbleven in april 2023
Reactie van Beaugonin op 18 mei 2023
Gentile Ospite, ringraziamo molto per la sua valutazione.La aspettiamo nuovamente a Siena per un futuro soggiorno.Cordialmente,Kind regards,Nathalie BeaugoninGeneral Manager

6/10 – Redelijk

EDUARDA

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Acústica ruim
Hotel lindo , atendimento espetacular . Acústica zero . Mesmo com janela acústica não tive conforto . Quarto ao lado com porta conjugada se escuta tudo . Café da manhã entrega alto padrão . Atendimento da porta , recepção excelentes .
2 nachten verbleven in mei 2023
Reactie van Beaugonin op 18 mei 2023
Dear Guest, thank you for the review and you comments have been well noted and we are sorry for any inconvenience experienced we were not made aware of at the time of your stay.We hope to welcome you again in Siena and offer you our services you have appreciated.With regards,Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Grace, Miami

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property! Amazing location! Amazing staff. Just amazing!
5 nachten verbleven in april 2023
Reactie van Beaugonin op 18 mei 2023
Kind Guest,we appreciate very much your kind words.Hope to have the opportunity to welcome you again at the Grand Hotel Continental Siena Starhotels Collezione.Best regards,Kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Edward

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great place
1 nacht verbleven in april 2023
Reactie van Nbeaugonin op 17 apr 2023
Dear Guest,your review is most appreciated adn thank you for taking the time.With regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

simone

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
bellissima
1 nacht verbleven in maart 2023
Reactie van Beaugonin op 21 mrt 2023
Gentile Ospite,la ringraziamo per la valutazione e siamo lieti di sapere che il soggiorno è stato di suo gradimento.Ci auguriamo di annoverarla tra i nostri ospiti in futuro.Cordialmente,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

JASSIM

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in maart 2023
Reactie van Beaugonin op 21 mrt 2023
Kind Guest,thank you very much for sharing your experience and we are pleased to know that you have enjoyed your stay and are most central location.With kind regards,Nathalie BeaugoninGeneral Manager

10/10 – Uitstekend

Elizabeth, FARNHAM

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic position, exceptionally comfortable bed, impeccable service and wonderful attention to detail make staying in this hotel an unforgettable experience
4 nachten verbleven in maart 2023
Reactie van Beaugonin op 21 mrt 2023
Dear Guest,we are delighted to know that you stay has been most enjoyable and that our service has met your expectations.It will be our pleasure to welcome you once again on a future visit to Siena.With kind regards,Nathalie BeaugoninGeneral Manager