3 buitenzwembaden, gratis zwembadcabana's en parasols bij het zwembad
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Beoordelingen van Cleopatra Luxury Resort Sharm El Sheikh

5 out of 5
Cleopatra Luxury Resort Sharm El Sheikh
Nabq Bay, Sharm El Sheikh, South Sinai Governorate

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 131 van 230 beoordelingen" "
Gastenscore: 8 - Goed. 61 van 230 beoordelingen" "
Gastenscore: 6 - Redelijk. 17 van 230 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 230 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 230 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

9,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Heerlijk luxe resort. Zwembaden, eigen duik en snorkel locatie. Eten werkelijk fantastisch. Service idem. Persoonlijk en alles wordt gedaan om het een onbezorgde vakantie te laten zijn
8 nachten verbleven in februari 2020
Reactie van Ramadan op 28 feb 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 – Goed

Najim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geslaagde vakantie
Resort en personeel super goed! Mail gestuurd dat ik met een baby kom en heb een zeer rustige plek gekregen. Eten veel van hetzelfde maar niet slecht.
7 nachten verbleven in november 2019
Reactie van Saleh op 14 dec 2019
Dear Guest, Thank you very much for sharing your feedback with us. Please be advised that we have noticed your comment and we will act immediately in order to improve our services. Regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cleopatra stay
Very nice maintained hotel with friendly staff, good food, beautiful accomodation, and various pools (inclu. 1 heated). Keep it up!
4 nachten verbleven in november 2019
Reactie van Saleh op 14 dec 2019
Dear Guest, Thank you very much for taking the time to post your feedback. We are pleased to read it in fact, and we are looking forward to welcome you soon. Regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
LOVELY HOTEL
14 nachten verbleven in maart 2019
Reactie van Saleh Swelam op 8 apr 2019
Dear Guest Thank you very much for your feedback and evaluation. we are looking forward to welcome you soon

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
4 nachten verbleven in maart 2019
Reactie van Saleh Swelam op 8 apr 2019
Dear Guest Thank you very much for your feedback and evaluation. we are looking forward to welcome you soon

10/10 – Uitstekend

Liliana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Is als een 2 de thuis 😉
Voor de 6 x naar Cleopatra Luxury geweest was weer top .super vriendelijk personeel ,mooie grote kamer.eten prijs kwaliteit .ga zeker nog terug .
7 nachten verbleven in december 2018
Reactie van Saleh Swelam op 19 dec 2018
Dear Guest, Thank you very much for taking the time to give us your detailed review following the recent experience at Cleopatra Luxury Resort Sharm El Sheikh. We are honored to know that your experience from start to finish was truly wonderful and our facilities exceed your expectations. It is also great to note how our teamwork was able to help you throughout your stay and create magnificent moments to ensure your time here is an unforgettable experience. On behalf of all our team I would like to pass our appreciation for giving us the opportunity to serve you at Cleopatra Luxury Resort. Thank you again for choosing Cleopatra Luxury Resort Sharm El Sheikh, we look forward to welcoming you back in the not too distant future.

8/10 – Goed

Kenneth

+ Mooie grote kamer, 1 vande 3 zwembaden grotendeels verwarmd, goed gevarieerd eten, vriendelijke personeel, heel goed - WiFi kan beter, veel Russische taligen met animatie van zelfde aard.
4 nachten verbleven in november 2018
Reactie van Saleh Swelam op 19 dec 2018
Dear Guest, Thank you very much for sharing your pleasant review following your recent stay here at Cleopatra Luxury Resort Sharm El Sheikh. I am thrilled to learn that you had a great stay with your family and you experienced a helpful and friendly service from our ambassadors. Our hotel is indeed very convenient as it is located in one of the most amazing spot on Red Sea. Thank you again for your pleasant review and we look forward to welcoming you back again in the near future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
14 nachten verbleven in mei 2018
Reactie van Saleh Swelam op 29 mei 2018
Dear Guest Thank you very much for sharing your experience with us

10/10 – Uitstekend

Liliana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super vakantie !
Reed 3x in dit hotel geweest alles heel clean en super vriendelijk personeel van check in tot restaurants en bars allemaal even vriendelijk niks is te veel . Eten weinig afwisseling maar keuze genoeg . Er zijn ook 2 a la carte restaurants het italiaans zeker een aanrader . Spijtig internet werkt alleen goed in de lobby. Geen wifi in de kamer .
Reactie van Saleh Swelam op 17 mei 2018
Dear Guest Thank you for sharing your experience with us It was our great pleasure to serve you at Cleopatra Luxury Resort, looking forward to welcome you soon

10/10 – Uitstekend

Amran

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the best all in resorts in Sharm - the staff and flawless service is what makes this hotel special. The foods generally good, although more effort could be given in the a-la-cart restaurants. The coral reefs by the beach are amazing and entertainments are world class!
7 nachten verbleven in mei 2024

10/10 – Uitstekend

Carolina

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Struttura pulitissima persone cordialissime bellissimi ambienti ci siamo trovati benissimo grazie per l’ospitalità
10 nachten verbleven in april 2024

10/10 – Uitstekend

Alessia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
OTTIMA SCELTA Tutta la struttura è curata nei minimi dettagli, dagli ambienti esterni alle camere. Il personale è molto cortese e cordiale. Buona anche la cucina, con un’offerta molto ampia e varia per tutti i pasti. Bella opzione anche il bar sulla spiaggia per il pranzo. Ottimo rapporto qualità prezzo.
7 nachten verbleven in april 2024

10/10 – Uitstekend

Mina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

10/10 – Uitstekend

Vincenzo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bella Location, struttura tenuta molto bene e personale ok. Consigliatissimo. Da ritornarci sempre, ogni volta.
7 nachten verbleven in april 2024

10/10 – Uitstekend

Pavol

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleopatra Luxury Resort is a very nice hotel to stay. The first impression was amazing. When we arrived at the hotel lobby, which was beautifully designed with fresh flowers, we felt the luxury. We were also satisfied with the check-in. It took a maximum of 15 minutes even with the transfer to the room. The hotel uses golf carts to transport guests. You don't have to walk anywhere. The gardens are beautiful, the infinity pool is top notch. The staff and bar tenders also the lifeguards are very nice and helpful, of course if you can appreciate their effort and you $, they will give you everything. The room was nice, had a good standard. The housekeeper in our section was very pleasant and always very helpful. Market buffet is ok, some staff are very nice and very friendly. For me, the food at the resort was good. There are not as many options as in other hotels we have stayed in before, but there was always a choice and the food was well prepared. A la carte restaurants did not suit us. Our kids like the Hippo kids klub, animators was friendly and kept eyes on them when we wanted to relax on sun. Thank you for a wonderful stay in your resort.
14 nachten verbleven in maart 2024

10/10 – Uitstekend

Randa

1 nacht verbleven in april 2024

10/10 – Uitstekend

Florence

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modern
7 nachten verbleven in maart 2024
Reactie van Adel Ali op 26 mrt 2024
Thank you for your kind review .looking forward welcoming you once again

10/10 – Uitstekend

muhammad

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff, especially Manager Osama and his team, are extremely helpful. The environment is lovely, making it one of the top resorts for a holiday.
4 nachten verbleven in februari 2024
Reactie van Adel Ali op 25 mrt 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 – Uitstekend

Cemal

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotels şirketine havalını gidiş dönüş ücreti ödeme yapmama rağmen maalesef kendi imkanımızla gittik geldik otele ve bunun dışında otel ve çalışanları harikaydı sadece yemekler pek bize uygun değildi ama otelin personeli o kadar güler yüzlü ve her şeyde yardımcı olmaya çalışmaları bunu bize unutturdu. Resepsiyondan tut bütün personele teşekkür ederim. Özellikle komi Ahmet number 1:)
3 nachten verbleven in februari 2024
Reactie van Adel Ali op 25 mrt 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 – Uitstekend

Meltem

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly, checkin was very easy thanks to everyone
4 nachten verbleven in februari 2024
Reactie van Adel Ali op 25 mrt 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 – Uitstekend

Maged

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Reservation Team op 21 feb 2024
thanks

10/10 – Uitstekend

Ebru

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Reservation Team op 17 feb 2024
thanks

10/10 – Uitstekend

Tahmina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay at Cleopatra Luxury Resort was amazing. All staff were very friendly and helpful at all times. We stayed at the hotel with the beach as opposed to the adult one. It was only a 10 minute drive from the airport. The facilities within the hotel were worth the fee we paid. The buffet service for breakfast, lunch and dinner had a variety of selections. The hotel itself was beautiful. Excursions werent far - we booked through the hotel and they were good value for money. Main attractions were within a 30 minute drive. Would recommend grabbing taxis from outside of the hotel as these were half the price. Overall an amaxing experience and would definitely come here again.
7 nachten verbleven in januari 2024
Reactie van Ramadan op 15 jan 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 – Uitstekend

Pietro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
11 nachten verbleven in december 2023
Reactie van Ramadan op 15 jan 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 – Goed

Olamide

Reisde met familie
Positief: Netheid, personeel en service
It’s not luxury if one has truly experienced luxury ala Dubai. That said, it’s functional and the staff decent and good. Had a great 10 days and would recommend it with the caveat to manage expectations with regards to the ‘luxury’ side of things.
9 nachten verbleven in december 2023
Reactie van Ramadan op 15 jan 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 – Goed

Sushil

9 nachten verbleven in december 2023
Reactie van Ramadan op 15 jan 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 – Uitstekend

Zan

7 nachten verbleven in december 2023
Reactie van Ramadan op 15 jan 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 – Goed

Lizge

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was nice except for the lady in guest relation
Staffs and hotel are amazing but the lady at the guest relation was very rude.when we came hotel late midnight they put some breakfast in my room but when we opened the mini bar it was empty. We went to guest relation desk and asked the lady why is empty she said cause you are all inculisve and ıf you order we can put some drink inside mini bar. yes we knew we are all inculisve but maybe we want to drink something late at night in our room we want to pay money ıf ıts extra. But she didnt listen us and nobody put any drink to our minibar and her behaviour is very rude and terrible otherwise except this lady other staffs was very helpfull and amazing. Thank you
3 nachten verbleven in december 2023
Reactie van Adel Ali op 26 dec 2023
Dear our valuable guest, Thank you for taking the time to review your experience with us. As we are dedicated to providing our guests with wonderful experiences, we are truly saddened to learn of any situation in which a guest feels we have fallen short of their expectations. We are very sorry we did not meet your expectations and that this was the impression you took away with you after your visit with us. We would to give chance next time to do our best.

10/10 – Uitstekend

beyza

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Adel Ali op 17 dec 2023
thank you so much , Hope to see you soon

10/10 – Uitstekend

Sabine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
16 nachten verbleven in november 2023
Reactie van Ramadan op 13 dec 2023
Thank you for sharing your review and we are looking forward to seeing you soon.Best Regards,Ramadan ElsaftyFront Office Manager

10/10 – Uitstekend

EMRULLAH

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An excellent hotel. It has a seaside beach. The rooms and food are very clean. There are flavors very similar to Turkish dishes. Future Turkish friends should not have any reservations. The employees are friendly. We would like to thank Mr. NASR at the reception for his help. Mükemmel bir otel. Denize sıfır plajı vardır. Odalar ve yemekler çok temiz. Türk yemeklerine çok benzeyen tatlar var. Gelecek Türk varsa hiçbir çekincesi olmasın. Çalışanlar dost canlısı. Resepsiyondaki Sayın NASR Bey'e yardımlarından dolayı teşekkür ederiz. :)
4 nachten verbleven in november 2023
Reactie van Hotel Administration op 25 nov 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 – Uitstekend

Paulina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel with excellent service
Best hotel in Egypt! We love this place and since last year they have done a lot of renovations.
13 nachten verbleven in oktober 2023
Reactie van Adel Ali op 4 nov 2023
thank you So much

10/10 – Uitstekend

Malyka

Reisde met familie en kleine kinderen
Positief: Voorzieningen
The resort was so clean and all the staff were exceptionally friendly. We felt so comfortable and so much at home. The facilities were remarkable from the variety of choices in the buffet all inclusive meals. My children also really enjoyed the Hippo kids club and the staff there were equally friendly. Overall loved the resort and would definitely come back again.
8 nachten verbleven in oktober 2023
Reactie van Adel Ali op 31 okt 2023
Thank you

4/10 – Matig

Gaile

Negatief: Voorzieningen
Not worth the cost
6 nachten verbleven in oktober 2023
Reactie van Adel Ali op 31 okt 2023
Thank you

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice short stay
You pay for what you get. food Was ok, fresh, not a lot of variation. Kids club had limited activities for children and it wasn’t really Advertised you had to go look for it. Lovely pools, beautiful beach. Nice service, waiters great! Service at the pool fantastic. drinks Bought to the table. Nice cocktailsAnd local beer ok, wine not good! Check in took a very long time and it wasn’t busy at all. Although, free upgrade was very much appreciated!
5 nachten verbleven in oktober 2023
Reactie van Adel Ali op 31 okt 2023
Thank you

10/10 – Uitstekend

Luigi

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Real clean, and convenience love the pear with the coral under the pear 3 swimming pool highly recommended
Reactie van Adel Ali op 31 okt 2023
Thank you

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
9 nachten verbleven in augustus 2023
Reactie van Hotel Management op 23 okt 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 – Uitstekend

Jadaine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brilliant stay with staff who made it an absolute pleasure!
10 nachten verbleven in oktober 2023
Reactie van Hotel Management op 19 okt 2023
Dear Valuable Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ramadan ElsaftyFront Office Manager

10/10 – Uitstekend

Fedele

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastico!
Recensito 2 giorni fa Davvero una bellissima vacanza! Resort da favola per un esperienza davvero lussuosa e rilassante! Fantastica e coinvolgente Sabina del team di animazione! Un ringraziamento speciale a Mohamed Sabri, in arte Luigi, che ti avrebbe portato un cocktail anche in cima alle piramidi. E infine nota di merito a Hassan pulito e discreto, ci ha sempre sistemato la camera con grande attenzione ai dettagli e altrettante gradite sorprese. Il cibo non è stato il top...ma con un po' di attenzione questo non scalfirà il ricordo di un esperienza
9 nachten verbleven in oktober 2023
Reactie van Hotel Management op 19 okt 2023
Dear Valuable Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ramadan ElsaftyFront Office Manager

4/10 – Matig

Shazan

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
Resort was ok, the executive suites have not been refurbished, they are very old, damaged and tacky. We changed over to a junior suite even then not all that nice, the smaller rooms were better condition. Check in took 1.5 hours for some reason. Staff were very nice and friendly. The lady at the spa counter was very rude and unprofessional.
5 nachten verbleven in september 2023
Reactie van Hotel Management op 3 okt 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 – Redelijk

Ahmet

4 nachten verbleven in september 2023
Reactie van Hotel Management op 3 okt 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 – Goed

giada

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in augustus 2023
Reactie van Hotel Administration op 17 sep 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Joanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have just returned from a two week stay at The Cleopatra Hotel. From the moment we stepped in the hotel, the customer service was outstanding. Every single staff member go the extra mile to ensure you have the best holiday. Our room was clean and spacious with cute towel art which amused our littles ones ( aged 5 and 3). We stayed in room 2110, our house keeper was amazing and the added extras he provided never went unnoticed. We spent most of our time at the activity pool. The lifeguards were so assertive and the pool bar staff were all incredible. Foam parties were a firm favourite. The family pool at the front of the hotel is always quiet, it has the inflatable assault course which proved so much fun for the children. The infinity pool is simply stunning and huge! Kids club was welcoming, Anna, was much loved by my two... mini disco which she led so enthusiastically each evening was a highlight of the day for our little girl. We enjoyed wonderful lunches at the beach bar looking out onto the sea. The staff at the Pilli Pilli bar were incredible - George and his team were all so attentive. Mina and Ahmed at the lobby bar were also shining examples, providing exceptional service. The food was to a very high standard, the a la carte restaurants were both utterly delicious. Special mention to Mr Eid in the restaurant who made sure our time at the Cleopatra was the best it could be. A true gentlemen who provides outstanding customer service.
14 nachten verbleven in augustus 2023
Reactie van Hotel Administration op 17 sep 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 – Redelijk

Michal

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in augustus 2023
Reactie van Hotel Administration op 17 sep 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Nasima

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a lovely holiday at this resort. The staff were incredibly helpful and friendly. The food in Fellinis was superb as was the beach grill restaurant bar. The only setback is you have to book Fellinis and the Red Sea wharf restaurants. Make sure you book as soon as you arrive otherwise you might not get the opportunity to eat in these places. The pools around the resort has something for everyone. The Red Sea is great for seeing a variety of fishes. I would recommend this resort if you are visiting Sharm Al Sheik.
6 nachten verbleven in augustus 2023
Reactie van Emad op 13 aug 2023
Thanks Alot

8/10 – Goed

Mariam

4 nachten verbleven in juli 2023
Reactie van Emad op 15 aug 2023
Thanks

8/10 – Goed

Sultan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juli 2023
Reactie van Emad op 22 jul 2023
thanks

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2023
Reactie van Khaled op 22 jul 2023
thanks alot

4/10 – Matig

Konstantin, Milwaukee

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
This property is not 5-star and not a 4-star, as positioned in Expedia and Trip Advisor. 1st, there was a minor booking error on our side which resulted in an extra charge which was not resolved by Expedia. 2nd, the sea is not accessible from the beach as it has a shallow bottom with sharp corals/stones coated with slippery seaweed. 3rd, the food selections were plenty, but most of the food was oily or loaded with sugar; the “diet” table’s food was scary to touch; “free” drinks were not drinkable, and even water was supplied from large canisters of unknown origin; most of the food was dumped into the waste containers at the end of the meal hours. 4th, rooms had outdated facilities/furniture, even in the most expensive units. 5th few businesses on the site run in circles offering the same services again and again, which was annoying. The reception staff appeared disorganized and not cooperating; to meet the 4-star benchmark, all staff needs to be trained to understand how to behave and avoid showing their attitude. Overall, long way to improve to achieve the 4-star level.
7 nachten verbleven in juni 2023
Reactie van Hotel Administration op 4 jul 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best regards.

8/10 – Goed

Ilknur

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Yemek alanı ve çeşidi küçük .Kola self serviste yok .garsondan istiyoruz oda yemek bittikten sonra geliyor anca.Temizlik güzel . Animasyon ve eğlence hiç denecek kadar az .Mükemmel diyemem ama güzel bir tatil geçirdik
4 nachten verbleven in juni 2023
Reactie van Emad op 24 jun 2023
Thanks