5 bars/lounges, een swim-up bar, een poolbar, een strandbar

Beoordelingen van Kempinski Hotel The Dome Belek - All Inclusive

5 out of 5
Kempinski Hotel The Dome Belek - All Inclusive
Kadriye Mahallesi Kadriye 3 Sokak, No: 8/7A, Serik, Antalya

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 78 van 147 beoordelingen" "
Gastenscore: 8 - Goed. 31 van 147 beoordelingen" "
Gastenscore: 6 - Redelijk. 23 van 147 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 147 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 147 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Oguzhan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect!
2 nachten verbleven in april 2024
Reactie van Lady in Red op 19 apr 2024
Dear Mr.Oguzhan, Thank you for the high rating of our hotel. Best Regards, Lady in Red Team,Kempinski Hotel The Dome Belek

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Guest Relation Lady in Red Team op 24 jan 2022
Dear Guest! Thank you for taking the time to complete this survey of Kempinski Hotel The Dome! As always, the satisfaction of our guests is our top priority and we will take care about your response. Hope to welcome you again in Kempinski Family! Best Regards, Lady's in Red Kempinski Hotel The Dome

10/10 – Uitstekend

Wereldreizigers, Nederland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
uitstekend hotel
uitstekend hotel. goede faciliteiten.mooie golfbanen.
Reactie van Guest Relation Lady in Red Team op 24 jan 2022
Dear valued guest, First of all we would like to wish you a very nice day. We kindly thank you for your feedback. We are very glad that you have spent a nice holiday at Kempinski Hotel The Dome. We will be very glad to welcome you again at our hotel. With kind regards, Kempinski Hotel The Dome Lady in Red

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Lady in Red op 9 nov 2023
Dear Guest,Thank you very much for taking the time to provide such great feedback and sharing your experience on Hotel.com. It is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved us. Your feedback about your stay helps follow travelers to get an impression of our hotel.It would be a pleasure to welcome you again.Kempinski Hotel The Dome

8/10 – Goed

gisleine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Lady in Red op 4 nov 2023
Dear GuestFirst of all, thank you very much for taking the time to share your thoughts and evaluation with us.We were happy to read your nice comments about our hotel. It is very valuable for us to learn from you that we are on the right track to achieve perfect service quality, which is our goal for high guest satisfaction.We hope we will have the chance to welcome you back to our facility as soon as possible.Best Regards,Lady's Red TeamKempinski Hotel The Dome

10/10 – Uitstekend

Christine Ann

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel and staff. Upgraded by hotel to golf villa which was fantastic. Food great, shame not all restaurants were open but low season .
6 nachten verbleven in oktober 2023
Reactie van Lady in Red op 4 nov 2023
Dear GuestFirst of all, thank you very much for taking the time to share your thoughts and evaluation with us.We were happy to read your nice comments about our hotel. It is very valuable for us to learn from you that we are on the right track to achieve perfect service quality, which is our goal for high guest satisfaction.We hope we will have the chance to welcome you back to our facility as soon as possible.Best Regards,Lady's Red TeamKempinski Hotel The Dome

10/10 – Uitstekend

Senay

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in september 2023
Reactie van Lady in Red Team op 14 okt 2023
Sayın Senay,Yüksek değerlendirmeniz için teşekkür ederiz.Saygılarımızla,Kempinski Hotel The Dome Belek

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Five star service. Nice beach. Not too busy at end of September. Good food. Not overcrowded beach area or pool area. Spacious room. Overall wonderful experience
4 nachten verbleven in september 2023
Reactie van Lady in Red Team op 11 okt 2023
Dear Daniel,Thank you very much for taking the time to provide such great feedback and sharing your experience on Expedia.It is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved us. Your feedback about your stay helps follow travelers to get an impression of our hotel.It would be a pleasure to welcome you again.Kempinski Hotel The Dome

10/10 – Uitstekend

Rachel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. Fantastic food choice. Helpful staff. We loved our stay.
5 nachten verbleven in augustus 2023
Reactie van Lady in Red Team op 22 aug 2023
Dear Rachel,Thank you for your high rating and comment.Best Regards,Kempinski Hotel The Dome Belek

6/10 – Redelijk

Mohamed, Austin

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Bedrooms air conditions do NOT work, so if you want to sleep in sauna, go for it. We called the reception multiple times, they do send a technician, a temporary fix happen, but the issue occurs again 15 minutes after!!! Other than the above issue, the whole place including the staff, food, drinks, facilities, pools, bars, outdoor music nights and activities are awesome!
3 nachten verbleven in augustus 2023
Reactie van Lady in Red Team op 14 aug 2023
Dear Mr. Mohamed, First of all, thank you for taking the time to rate us. If we had at least the knowledge to know and solve the problem, we would have the chance to raise our quality and standards. Complaints, comments and suggestions about the subject are taken into consideration. It will be communicated to all departments and their opinions and evaluations will be discussed. I hope we will host you again, and we will not create prejudice. Best Regards, Kempinski Hotel The Dome Belek

10/10 – Uitstekend

Ahmet

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Lady in Red Team op 7 aug 2023
Dear Ahmet,Thank you very much for taking the time to provide such great feedback and sharing your experience on ExpediaIt is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved us. Your feedback about your stay helps follow travelers to get an impression of our hotel.It would be a pleasure to welcome you again.Kempinski Hotel The Dome

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Luxuriöses Familienhotel
Hervorragendes Hotel. Super Qualität des Essens, prima Service und des Zustand des Hotels. Der Kids Club bietet sehr gute Betreuung. Schöner Kinderpool teilweise überdacht.
9 nachten verbleven in juli 2023
Reactie van Lady in Red Team op 7 aug 2023
Dear GuestThank you very much for taking the time to provide such great feedback and sharing your experience on ExpediaIt is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved us. Your feedback about your stay helps fellow travelers to get an impression of our hotel.It would be a pleasure to welcome you again.Kempinski Hotel The Dome

10/10 – Uitstekend

Rosmarie

Nice Personal, very clean Place in the Hotel and Outdoor. Very Good Service
8 nachten verbleven in mei 2023
Reactie van Lady in Red Team op 29 mei 2023
Dear Guests, First of all, thank you for taking your precious time to share your comments. Your comment is important to us. About to share your comment with management. We look forward to seeing you again next year.Best Regards,Lady in Red TeamKempinski Hotel The Dome Belek

6/10 – Redelijk

Tinesh

3 nachten verbleven in april 2023
Reactie van Lady in Red Team op 14 mei 2023
Dear Tinesh,If you had shared a short comment with your points, it would have been easier and more useful for our hotel management to understand the missing or disliked points and make the necessary corrections.We hope to see you again among us.Best Regards,Kempinski Hotel The Dome Belek

6/10 – Redelijk

Dmitry

Reisde met partner
Positief: Netheid
The hotel is overpriced. The area around is not walkable and you always need to hire a hotel cab. They accept cash only even through the nearest ATM is 7km away. The number of import drinks are very limited and they’re overpriced too.
4 nachten verbleven in oktober 2022
Reactie van Lady in Red Team op 9 okt 2022
Dear Dmitry, First of all, thank you for taking your precious time to share your comments. Your comment is important to us. About to share your comment with management. We look forward to seeing you again next year.Best Regards,Lady in Red TeamKempinski Hotel The Dome Belek

6/10 – Redelijk

ibtisam

6 nachten verbleven in september 2022
Reactie van Guest Relation Lady in Red Team op 24 sep 2022
Dear ibtisam,Thank you for sharing your feedback, and our sincere apologies for your unfavorable experience. We sincerely hope you will grant us another opportunity in the future to extend you a better stay experience and replace any negative impressions with a more positive ones.Sincerely,Kempinski Management

6/10 – Redelijk

Yervant

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff should know more English, we had difficulty explaining and receiving answers at the front desk. food choices should be better especially for people who don’t eat meat or are Celiac. Aircondition in the common area seemed off. There should be Fans outside in the dining area as it’s too hot. The entertainment was not good, they should have better DJs and better bands. The Shower in the room had issues, water gets hot and cold suddenly and weak, the shower in the rooms in general was not satisfactory and we complained that it needs fixing but they didn’t do much. Kids pool should be in a different section and keep adults that are there to relax in a different section. Some foods that are marked as Gluten free is wrong so we did complain as my wife is Celiac and she almost ate gluten due to wrong marking on the Menu. Last day we left early and they prepared a lunch box for us as the breakfast place was still closed, my wife got rotten cheese in her box.
4 nachten verbleven in juli 2022
Reactie van Guest Relation Lady in Red Team op 2 dec 2022
First of all, we would like to say that we are very sorry that you were not satisfied with our facility. In accordance with our service quality policy, we examine and evaluate all comments with the same sensitivity. We would like you to know that we are open to all kinds of criticism that will help us provide better service to our valued guests. To point out the issues mentioned in your comment to management.Kind Regards,Kempinski Hotel The Dome Belek

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2022
Reactie van Lady in Red Team op 14 aug 2022
Dear Mr. Alex Thank you for the high rating of our hotel. Best regards Kempinski Hotel The Dome Belek

10/10 – Uitstekend

Maria Corina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2022
Reactie van Guest Relation Lady in Red Team op 29 apr 2022
Dear Mrs Maria Corina, Thank you for the high rating of our hotel. Best regards, Lady in Red Team Kempinski Hotel The Dome Belek

10/10 – Uitstekend

Günther

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sehr zuvorkommend vom Empfang bis Restaurant und Service am Pool. Einfach alles perfekt.
1 nacht verbleven in april 2022
Reactie van Guest Relation Lady in Red Team op 15 apr 2022
Dear Guest, Thank you for the high rating of our hotel. Best regards Kempinski Hotel The Dome Belek

8/10 – Goed

Daniel

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in maart 2022
Reactie van Guest Relation Lady in Red Team op 5 apr 2022
Dear Daniel, If you had shared a short comment with your points, it would have been easier and more useful for our hotel management to understand the missing or disliked points and make the necessary corrections. We hope to see you again among us. Best Regards, Lady in Red Team Kempinski Hotel The Dome Belek

10/10 – Uitstekend

Maria Corina

1 nacht verbleven in april 2022
Reactie van Guest Relation Lady in Red Team op 4 apr 2022
Dear Maria Corina, Thank you for the high rating of our hotel. Best regards, Lady in Red Team Kempinski Hotel The Dome

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Viel mehr geht nicht
Sehr aufmerksames Personal, toller Service, gute Drinks
7 nachten verbleven in februari 2022
Reactie van Guest Relation Lady in Red Team op 6 mrt 2022
Lieber Gast, Zunächst einmal vielen Dank, dass Sie sich Ihre wertvolle Zeit genommen haben, um Ihre Gedanken und Bewertungen mit uns zu teilen. Wir freuen uns, Ihre netten Kommentare über unser Hotel zu lesen. Es ist sehr wertvoll für uns, durch so nette Rückmeldungen von Ihnen zu lernen, dass wir auf dem richtigen Weg sind, um die perfekte Servicequalität zu erreichen, die unser Ziel für eine hohe Gästezufriedenheit ist. Wir hoffen, dass wir Sie so bald wie möglich wieder in unserer Einrichtung begrüßen dürfen. Grüße, Dame im Roten Team Kempinski-Hotel The Dome

6/10 – Redelijk

joy

2 nachten verbleven in december 2021
Reactie van Guest Relation Lady in Red Team op 1 apr 2022
Dear Guest, If you had shared a short comment with your points, it would have been easier and more useful for our hotel management to understand the missing or disliked points and make the necessary corrections. We hope to see you again among us. Best Regards, Kempinski Hotel The Dome Belek

10/10 – Uitstekend

Paige

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay
I wouldn't hesitate to recommend this hotel. The service, atmosphere and food are excellent. The rooms, although a bit dated, are comfortable. Staff extremely helpful, attentive and friendly. If you are looking for a quiet holiday and a little R&R you cannot go wrong booking here.
5 nachten verbleven in oktober 2021
Reactie van Guest Relation Lady in Red Team op 24 jan 2022
Dear Paige, First of all, we would like to thank you for choosing our hotel for your holiday and then sharing your valuable comments with us and Expedia followers. As Kempinski Hotel The Dome Belek family, we are glad that you spent a pleasant and quality time in our facility where we consider every detail for the satisfaction of our guests. On behalf of my teammates, I would like to thank you and express that we will be pleased to welcome you again. Kind Regards, Kempnski Hotel The Dome Belek

10/10 – Uitstekend

Farooq Anwar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The customer service is outstanding and they make you feel really special. Moreover, the lady in red is great help. Also, the food is fantastic as in the detail is just as good as any other fancy restaurant.
3 nachten verbleven in oktober 2021
Reactie van Ekaterina Romanova op 25 okt 2021
Dear Farooq Anwar, Thank you for your thoughtful feedback regarding your stay here at Kempinski Hotel The Dome. It's our utmost priority to ensure our guests are always satisfied with their experience throughout their stay. Our team strive for excellence, and your praise lets us know we're doing a great job! We will ensure that we extend your praise to Lady's in Red for their service. Your kindness is appreciated. Thank you for choosing to stay with us. We look forward to welcoming you at Kempinski Hotel The Dome Best Regards, Kempinski Hotel The Dome Team

10/10 – Uitstekend

Lara

2 nachten verbleven in september 2021
Reactie van Guest Relation Lady in Red Team op 24 jan 2022
Dear Lara, Thank you for high rating of our hotel. Best regards, Kempinski Hotel The Dome

6/10 – Redelijk

Emin

Reisde met een groep
4 nachten verbleven in augustus 2021
Reactie van Ekaterina Romanova op 25 okt 2021
Dear Mr. Emin, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and we would like to contact you directly to discuss your comments in detail and get a better understanding of the issues you faced. Please may we request you to send your contact details to gr.thedome@kempinski.com, and we will get in touch with you accordingly. Kind regards,

10/10 – Uitstekend

Esta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wo sollen wir nur anfangen...... Ein Märchen aus tausend und einer Nacht.... wunderschön und bezaubernd zugleich. Kempinski the Dome ein fünf Sterne Resort der extraklasse!!!!! Ich würde gerne auf ein paar der unten geschilderten Details eingehen: bezüglich Service: Der Service ist absolut nicht zu toppen. Wir sind schon viel gereist und waren so in einigen fünf Sterne Resorts jedoch Kempinski the Dome übertrifft jegliches. Freundlich, Zuvorkommend, Aufmerksam und Schnell... kein warten, kein das gibt es nicht... jeder Wunsch des Gastes wird erfüllt und falls dies nicht möglich ist werden alternativen angeboten... :-) Sehr großes Lob an den Studenten Muhammet, an Mehmet (Karayilan) und an Bulut, Cansu und Ahmet ihr seit besonders gewesen Service der superklasse einfach excellent aber auch ein großes Dankeschön an das andere Personal.... sowie am Empfang, die Reinigungskraft etc alles TOP !!! Sauberkeit: super saubere Zimmer und Anlage .. Handtücher wurden sogar zwei Mals täglich gewechselt. Pool, Strandliegen, Hygienekonzept auf das man sich bling verlassen. Die Anlage war wie ein Märchen hat einen Marrokanisch, Andalusischen Stil mit einem Hauch von Luxus. Das Essen sehr abwechslungsreich und extrem frisch und super super lecker. Vor allem das Essen im Beach Club wir haben den besten Fisch, Salate und Kalamares gegessen.. und da konnte das FOUR SEASONS auf den MALEDIVEN nicht einmal mithalten vor allem das Eis und das Dessert... göttlich... :)
5 nachten verbleven in augustus 2021
Reactie van Kempinski Hotel The Dome op 7 sep 2021
Dear Guest, We are happy to hear that you enjoy your holiday. Your feedbacks are important to us. Looking forward to welcoming you again.

10/10 – Uitstekend

Mehmet

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing experience. The hotel is not as large as some of the other hotels in the area so it is less crowded and more enjoyable. Service is excellent. Everyone working there has a great attitude and a smile. I would highly recommend.
7 nachten verbleven in augustus 2021
Reactie van Kempinski Hotel The Dome op 31 aug 2021
Dear Guest, Thank you for your reservations. We are happy about your satisfaction. Your feedbacks are important for us to improve ourselves. Looking forward to welcoming you again.

10/10 – Uitstekend

Emin

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2021
Reactie van Kempinski Hotel The Dome op 31 aug 2021
Dear Guest, Thank you for your reservations. We are happy about your satisfaction. Your feedbacks are important to improve ourselves. Looking forward to welcoming you again.

4/10 – Matig

SERGII, Kiyv

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
в отеле максимально не клиенто ориентированные!
2 nachten verbleven in augustus 2021
Reactie van Kempinski Hotel The Dome op 31 aug 2021
Dear Guest, Thank you for your feedback. Your feedbacks are important for us to improve ourselves. Kind Regards,

4/10 – Matig

HICHAM

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in juli 2021
Reactie van Guest Relation Lady in Red Team op 24 jan 2022
Dear Hicham, Thank you for your comments and for giving us the chance to host you for your holiday. I wish you would have told us about the issue you were uncomfortable with during your stay in our hotel, we would have helped you as much as we could. We look forward to welcoming you again! Best regards, Kempinski Hotel The Dome

10/10 – Uitstekend

Ege

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2021
Reactie van Kempinski Hotel The Dome op 22 jul 2021
Değerli Misafirimiz, Konaklamanızdan memnun kalmanız bizleri mutlu etti. Bir sonraki seyahatinizde sizleri ağırlamaktan memnuniyet duyacağız. Saygılarımızla,

10/10 – Uitstekend

Martina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in mei 2021

6/10 – Redelijk

andrea

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not quite a Kempinski
Unfortunately the food was entirely disappointing, and that matters a lot when it's all inclusive. A very bland and uncreative buffet worthy of a three star hotel at best. The reception couldn't have been kinder, and the service was fine, but again, especially during low season when there isn't much to do except eat and relax, the food is hugely important. This was nowhere near what one would expect from a Kempinski.
2 nachten verbleven in februari 2021
Reactie van Lady in Red Team op 4 mrt 2021
Dear Ms. Sanke, Thank you for staying at Kempinski Hotel The Dome Belek recently and for taking the time to share the review afterwards. Its always super nice to hear how our staff was friendly and helpful. Great to know that you loved us. Your comments regarding the food is now being reviewed by the concerned departments and required actions has been taken into consideration to make the necessary improvements. We do hope that such exceptions do not alter the overall perception of the level of service our hotel is known for. We view your feedback as a crucial opportunity to refresh and improve our services at all levels. Thank you again for your kind words; hope to accommodate you again at our resort. Best regards, Kempinski Hotel The Dome Belek

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2021
Reactie van Guest Relation Manager op 25 jan 2021
Dear Guest, Thank you for high rating of our hotel Kempinski The Dome Belek. It would be a big pleasure to welcome you again Best regards, Kempinski Hotel The Dome Belek

8/10 – Goed

ELENA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Мило тихо
Прекрасный небольшой - по сравнению - с другими. Мы отдыхали в ноябре здесь - это сезон гольфа - соответственно и публика была - гольфисты. Хороший персонал. Особая благодарность - Катерине- на ресепшн, всегда была готова помочь. В отеле не было детей и нам это понравилось. Анимация здесь отсутствует и летом. Кому нужно больше тишины - можно сюда
7 nachten verbleven in november 2019
Reactie van Songül op 26 nov 2019
Дорогая Елена, Благодарим Вас за положительную оценку нашего отеля и надеемся увидеть Вас в скором времени. С уважением, Kempinski Hotel The Dome Team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2019
Reactie van Songül Herli op 21 nov 2019
We appreciate your positive feedback about our beautiful The Dome! We wish to welcome you back.

10/10 – Uitstekend

Said

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kempinski The Dome
Хороший отель с интеллигентной публикой. Тихий и спокойный отдых для тех, кто устал от городской суеты. Отличная кухня и прекрасный персонал.
5 nachten verbleven in oktober 2019
Reactie van Songül Herli op 23 okt 2019
Мы благодарим Вас за положительную оценку нашего отеля и надеемся увидеть Вас в скором времени. С уважением, Команда Kempinski Hotel The Dome

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr schöne und grosse Zimmer, sehr gute und bequeme Betten. Genügend Stauraum für Kleidung. Stauraum im Badezimmer
12 nachten verbleven in september 2019
Reactie van Songül Herli op 21 okt 2019
Thank you for reviewing your stay at Kempinski Hotel The Dome. We hope to have the chance to welcome you back soon! Best Regards, Kempinski Hotel The Dome Team

6/10 – Redelijk

Vladislav

Positief: Netheid, comfort kamer
2 nachten verbleven in september 2019
Reactie van Songül op 19 okt 2019
Thank you for reviewing your stay at Kempinski Hotel The Dome. We hope to have the chance to welcome you back soon! Best Regards, Kempinski Hotel The Dome Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in september 2019
Reactie van Songül op 21 okt 2019
Thank you for reviewing your stay at Kempinski Hotel The Dome. We hope to have the chance to welcome you back soon! Best Regards, Kempinski Hotel The Dome Team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nicht nur das Hoteldesign sondern auch die sehr gepflegte und variantenreiche Parkanlage machen den Ort zu einer Oase.
7 nachten verbleven in september 2019
Reactie van Songül Herli op 2 okt 2019
We appreciate your kind feedback and are hoping to welcome you back as soon as possible!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Voorzieningen
I liked nothing about this property. Expedia indicated one person a room while I stated 2 person a room. I had to pay extra 150 dollars per night per room. All inclusive didn’t mean all inclusive. If we wanted to eat in speciality restaurants we had to pay extra. Never seen anything like it. Food was terrible for a price we paid.
3 nachten verbleven in september 2019
Reactie van Kempinski Hotel The Dome Team op 11 sep 2019
Dear Guest, Thank you for choosing our hotel for your visit and for your online rating. We apologize for the difficulties you may have experienced while reserving our hotel via Expedia.com. No doubt there was a confusion while reserving the rooms. You booked 2 rooms for single (1 pers.) use, we were also surprised when we welcomed 4 guests 2 of them without a booking. You have paid 150,-$ for the additional persons who hadn’t booked a stay/room with us at all. During check-in our Front Office team has explained to you the misunderstanding and has presented you the booking request we received from Expedia. On Expedia’s web site under the tab “About the Hotel - Hotel Amenities - All-Inclusive Details” you may read what kind of services our hotel offers, the speciality restaurants are listed under “Not included”. We are sorry hear that our buffet selection wasn’t to your liking, we receive many praises from our guests how delicious the food is. Whenever a guest approaches us with a special request our culinary team is more than happy to prepare the type of food they like, as long as we get notified we are ready to go the extra mile in order to put a smile on our guests faces. We are sorry that your vacation got off to a very disappointing start, but we sincerely hope that we were able to clarify the misunderstanding with your reservation which led to your dissatisfaction. We hope to be able to welcome you again and impress you more than we just have. Kind regards, Kempinski Hotel The Dome Team

8/10 – Goed

Geverifieerde reiziger

6 nachten verbleven in augustus 2019
Reactie van Emrah B. op 12 sep 2019
Thank you for reviewing your stay at Kempinski Hotel The Dome. Best Regards, Kempinski Hotel The Dome Team

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location was good, noisy hotel next door, staff spoke very little English.
7 nachten verbleven in augustus 2019
Reactie van Emrah B. op 12 sep 2019
Thank you for your feedback and for taking the time to write about your experience. We are glad that you’ve liked the location of our hotel. Unfortunately there is not much to do about the noise coming from neighbour hotels. There is one good thing, the noise stops by midnight so that all guest can enjoy their Night rest. When your travels is bringing you back to Kempinski The Dome we will make sure to assign you a nice room for you in a very quiet floor/wing. Thank you again for sharing, and we hope that we will have another occasion to welcome you back and exceed your expectations. Best Regards, Kempinski The Dome Belek

8/10 – Goed

AOB, LHR

Reisde met familie
Positief: Netheid
Check in was really nice. Property is really great with pools, pier, wonderful views of ocean, very relaxing. All inclusive package is really nice, breakfast, lunch and dinners, were all great. Especially dinners were real nice by the pool in outdoor area. However, for young couples like ourselves, it was a little dead after 10. May be that was on purpose at Kempinski as they might be focused at giving relaxing and peaceful experience to their guests. However, we really would have enjoyed if there was some music or late night entertainment plan by the pool or pier as was being done in neighboring hotels. But again, that might not be preference of most of the guests staying at Kempinski. Overall, we enjoyed our stay of 6 nights at Kempinski, however, did not like that nice tables were being kept as "reserved" for a walk in buffet all inclusive settings. As I was asked one night to get up from a "reserved" table and later 3 more were told to me as "reserved" tables. I approached Mr. Ahmet Antepli (General Manager) who was there taking care of guests and shared his visiting card with me. He told me that some guests who are staying longer like 10 days are taken better care for table reservations. This did not make much sense to me, as I was also booked for total 9 nights (6+3). Later, I cancelled my 3 nights reservation and stayed for just 6 nights, as I personally did not like this discriminatory table "reservations" at dinner.
6 nachten verbleven in augustus 2019
Reactie van Guest Relation Lady in Red Team op 24 jan 2022
Dear Guest, First of all, thank you very much for choosing our beautiful boutique hotel. As Kempinski Hotel The Dome family, we do our best for your pleasant and quality time in our hotel, considering each detail for satisfaction of our value guests. In this sense, we thank you for taking time to share your nice comments and suggestions with us. We will take steps immediately. Best Regards, Your Lady in Red Kempinski Hotel The Dome Belek

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Special thanks to Mr. Ahmet Antepli and Mr. Erhan
7 nachten verbleven in augustus 2019
Reactie van Guest Relation Lady in Red Team op 24 jan 2022
Dear Guest, Thank you very much for taking the time to provide such a great feedback and sharing your experience on . It is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved us. Your feedback about your stay helps follow travelers to get an impression of our hotel. It would be a pleasure to welcome you again. Kempinski Hotel The Dome Belek

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is beautiful, elegant and quiet. Itbis smaller than most Antalya properties and guests there value peace and tranquility that absence of animation provides. It is a place to relax without the noise and too many kids. If you want to party, this hotel is not for you.
7 nachten verbleven in juli 2019
Reactie van Emrah B. op 12 sep 2019
Thank you for taking the time to provide such positive feedback regarding your experience at The Dome. We are pleased to read that you enjoyed your stay at the hotel. It was a pleasure to share your review with the team and to have you stay with us! Best Regards, Kempinski Hotel The Dome Team