Good morning Shannon,I think your review is very unfair for these reasons:you showed up this morning just before check-out time asking for late check-out and we responded to you what we respond to everyone. That is, yes, it can be done, but for an additional fee. This is not being rude, it is the rule. You were the one who decided that you did not want to do the late check-out when you knew it would not be free. Unfortunately, the hotel is full today, and by providing free late check-out to you, we would have had to keep someone else waiting. Also, when you told us that your boyfriend was sick, we offered to give you the address of the doctor's office in Trastevere and you replied that you had already arranged it on your own.I hope you still enjoyed your stay in the most beautiful city in the world.I wish you a good evening!

Dear Juliane Thanks for your kind review, hope to see you next time in Rome

Thank you for your very nice review , we hope to host you again in Rome

Thank you for your very kind review, we are glad you enjoyed your stay, we hope to see you again in Rome

Hi there! Thanks for leaving us a review. We are glad you appreciated your stay with us. See you again soon!

Thank you for the very nice review of our hotel, we hope to host you again in our hotel

Hi there! Thanks for the review. Hope to see you again soon in Rome!

Hi Jamesthank you so much for your reviewbest regards

Dear Guestthank you for your review

Hello there, thank you so much for sharing! Wait for you next time in Rome. Regards

Hi Paulthank you so much

Thank you for your review best regards

Hi Catrinathank you so much for your review best regards

Hi Sarathank you very much for your review best regards

Hi Susannathank you for your review very happy to read your wordswe look forward to welcoming you again

Hi Therethank you and best regards

Hi Johnthank you best regards

Hi Philipthank you for your reviewbest regards

Hi Therethank you so much

Hi Ricardothank you so much for your reviewBest regards

My Dears,thank you so much! It was a pleasure meeting you and your family.Hope to guest you here next time in Rome.Have a lovely Christmas.

Dear Laura,Thank you so much! really glad that you enjoyed your stay with us.Wait for you next time in Rome.

Hello there,really appreciated!Thank you and see you soon.

Hello there,thank you so much!

Hello there,thank you so much for sharing!Take care

Hi Jessiethank you for your review best regards

Hi Grahamthank you for your review best regards

Hi Kristinthank you so much for your reviewbest regards

Hello there!Thank you so much and see you soon in Rome.Take care

Thank you for your very kind review,We are glad that you are satisfied with your stay in our hotel, we hope that on your next visit to rome we will be able to host you again.

Dear SusanThank you for very nice review, We hope to be able to host you again at our hotel on your next visit to Rome

Dear Katharinathank you so much for your reviewVery happy that you loved your stay with uswe look forward to welcoming you again in our beautiful city

Hi Andreathank you so much best regardsLuca

Dear Debra,thank you so much for you amazing review!Hope to see you soon here with us.Regards.

Dear Jill,amazing review! thank you so much.It's really appreciated.Hope to guest you here again.Regards

Dear Michael,thank you!Hope to guest you here for your next visit to Rome.Regards

Hi Stevethank you for your review

Hello there,thank you so much! Really glad that you enjoyed your stay with us.Wait for you next time in Rome.kind regards

Thank you so much for your review

Hi Jenniferthank you for your review

Hi Darrenthank you so much for your good review best regards

Thank you Gregsee you for your next trip to Rome

Hi Philthank you for your reviewWe are happy that you loved your stay with us and enjoyed your holiday in our wonderful CityLooking forward to welcoming you again

Hi Mortenthank you very much for your reviewbest regards

Hi Kimberlythank you so much for your reviewbest regards

Hi There thank you very much

Hi Claudiothank you very much for your reviewVery happy to read that you enjoyed your experience with us see you soon

Dear Nicole,thank you so much.Just wondering how it's possible you didn't see the toaster: we have one and it's big enough for people to see it.Next time maybe you could ask the staff: they were there to assist you at any moment.Glad that you enjoyed your stay with us anyway!

Hi Olgasorry for your review

Hi Stephenthank you so much best regards