2 restaurants, pizzagerechten

Beoordelingen van Mama Shelter Roma

4 out of 5
Mama Shelter Roma
Via Luigi Rizzo 20, Rome

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 331 van 497 beoordelingen" "
Gastenscore: 8 - Goed. 104 van 497 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 497 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 497 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 497 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gijsbert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Enrica Front Office Shift Leader op 8 mei 2024
Dear Gijsbert,we thank you so much for your time spent reviewing our Mama Roma and rating us with the best score!We are super happy that you had an amazing stay and we hope we can welcome you back again soon!MAMA LOVES YOU

8/10 – Goed

Femmy

Reisde met familie
Positief: Personeel en service
Gezellig, levendig hotel, rooftop heerlijk, binnentuin, lekker om even bij te komen na dag in drukke stad, zwembad was niet open helaas.., kamers zijn prima
3 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 23 apr 2024
Dear Femmy,we thank you so much for your time spent reviewing our Mama Roma and rating us with such a great score. :)We are incredibly happy that you loved your stay and had an amazing Mama Expereience. :)We totally understand that the extroardinary, yet necessary, closure of our Mama Bath might have influenced your stay. We deeply thank you for your kind comprehension on that. :)We truly hope that shall you visit Rome again you would like to come to Mama Roma again and enjoy another wonderful experience! :)MAMA LOVES YOU

10/10 – Uitstekend

Paula Maria Antonetta Johanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fijn hotel in de buurt van het Vaticaan. Op loopafstand van de metro dus je bent zo in het oude centrum. Vriendelijk en behulpzaam personeel, fijne sfeer, prima ontbijt. Kamers zijn ruim en schoon. Fijne grote tv met gratis filmaanbod. Zwembad vraagt wat onderhoud (ontbrekende tegels, loszittende afvoerdeksel).
2 nachten verbleven in december 2023
Reactie van Enrica Front Office Shift Leader op 13 dec 2023
Ciao Paula!Thank you first of all for your time spent reviewing our Mama Roma, and thank you for rating us with the best score!We are extremely happy that you loved your stay and our Mama Vibes as well as the kindness of our staff!You review also points some aspects we can still improve in order to make your next stay with us even better than the last one!The Mama Gang looks forward welcoming you back here once more!MAMA LOVES YOU

10/10 – Uitstekend

Paula Maria Antonetta Johanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dit is een fantastisch hotel. Ruime, schone hotelkamer (we hadden de Mama Large). Prima bed. Ruime badkamer. We hebben heel erg goed gegeten in de restaurants. Het dakterras is een hartstikke mooie plek voor een drankje of diner. Fijn dat er een zwembad en Spa faciliteiten zijn. Ontbijt in een mooi gedecoreerde ontbijtzaal, enorm uitgebreid aanbod. Alle medewerkers zijn heel vriendelijk en gastvrij. Verzoeken worden direct beantwoord. De locatie is rustig, even buiten het centrum. Bus en metrohalte zijn vlakbij. Aanrader!
3 nachten verbleven in augustus 2023
Reactie van Enrica Shift Leader op 18 aug 2023
Ciao! :)Thanks a million for your time spent reviewing our Mama Roma with such great words!!!We also thank you for receiving the best score from you, this means a lot to us!We are extremely happy that you appreciated our facilities and the proactivity of our staff.The Mama Gang hopes to welcome you again soon!MAMA LOVES YOU

8/10 – Goed

Myrke

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Het verblijf was meer dan prima. We lagen met z’n drieën op een kamer. Het derde bed was njet opgemaakt, maar dit was een miscommunicatie binnen het team en werd snel in orde gemaakt. Het ontbijt was heerlijk (lóve voor de slowjuicer!!!) Het muziek in de ontbijtzaal was behoorlijk hard en niet passend bij net wakker worden. Dat is het enige minpunt.
3 nachten verbleven in mei 2023
Reactie van Enrica Shift Leader op 30 jul 2023
Dear Myrke,thanks a million for reviewing our Mama Roma and for giving us such a high score!We would also like to thank you for your honest feedback. We will use it to improve our services and offers!We are happy that despite some issues you fully enjoyed your stay and we really hope to welcome you again soon at Mama Roma!MAMA YOU

8/10 – Goed

Robert Roger François

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Enrica Shift Leader op 7 aug 2023
Dear Robert,thanks for reviewing our Mama Roma and for rating us with such a high score!See you soon here at Mama Roma!MAMA LOVES YOU

8/10 – Goed

Aniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima hotel vlakbij Vaticaanstad. Ietwat ver van andere toeristische trekpleisters, maar zeker wel de moeite waard. Hotel heeft een goede restaurant met daarbij een pizzeria. De VIP behandeling viel me tegen. Zeker aangezien we een fix bedrag/ nacht hebben moeten betalen.
Reactie van Francesca Dinoia - Front Office Manager op 20 dec 2022
Ciao Aniel, Thank you for taking the time to review us. We are glad you enjoyed your stay with us. Our location is right in the heart of Rome, just a step away from the famous "Cupolone", the supreme court, Castel Sant'Angelo. I am really happy that you enjoyed the restaurant, I will report your review to the pizza chef. Regarding the benefits of your expedia partnership as a VIP guest, I just checked your reservation again and I see that you were given a large room and a 25 euro voucher (food and beverage). A guarantee deposit is requested at check in and not a payment. This speeds up the checkout process and is still optional as long as the amount of the room and taxes are covered.I am really grateful for your positive comment and that you would recommend our hotel. Never forget our motto...Mama Loves You! 3

8/10 – Goed

Robert

5 nachten verbleven in oktober 2022
Reactie van Enrica Shift Leader op 7 aug 2023
Dear Robert,thanks for reviewing our Mama Roma and for rating us with such a high score!See you soon here at Mama Roma!MAMA LOVES YOU

10/10 – Uitstekend

Janneke

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2022
Reactie van Francesca Dinoia - Front Office Manager op 28 okt 2022
Ciao Janneke, Thanks for your feedback, we truly appreciate.We are very happy to know that you enjoyed your stay and the Mama’s vibes!Mama is a unique place to live, relax and share your emotions with the Mama Gang. Looking forward to welcoming you again soon,Mama Loves You! 3

10/10 – Uitstekend

Remco, capelle aan den ijssel

5 nachten verbleven in september 2022

10/10 – Uitstekend

Gracita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2022
Reactie van Front Office Team op 30 jul 2022
Ciao Gracita, Mama loved having you here and thank you so much for the amazing score, this is such a great boost to keep up delivering the amazing experience Mama Shelter Roma has to offer.

10/10 – Uitstekend

L

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super hotel!
Het hotel is super! Heel erg leuk en gezellig dakterras, fijne spa met zwembad en super vriendelijk en vrolijk personeel. They make you feel at home!
2 nachten verbleven in juni 2022
Reactie van Francesca Dinoia op 29 jun 2022
Ciao K, like your home, Mama Shelter Roma is looking forward to having you back here! see you soon and thank you for your kind feedback. Mama loves you!

10/10 – Uitstekend

lior

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
geweldig hotel!
6 nachten verbleven in april 2022
Reactie van Francesca Dinoia op 18 mei 2022
Hi Lior, Thank you for your feedback! See you soon in Rome Mama loves you!

10/10 – Uitstekend

Thierry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great unique style hotel! The room was large with wrap around balcony with extremely comfortable bed & linen. The breakfast was great; plentiful and lots of fresh options. We particularly enjoyed the roof top for drinks; the service/ambiance/style was just perfect after a long day exploring Rome.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Amanda

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Loved our stay at Mama Shelter. Would definitely recommend.
2 nachten verbleven in mei 2024
Reactie van Enrica Front Office Shift Leader op 23 mei 2024
Dear Amanda,we thank you so much for your time spent reviewing our Mama Roma!Wow, you rated us with the best score!!! Thank you!We are extremely happy that you loved your stay and we all hope to welcome you back soon!MAMA LOVES YOU

6/10 – Redelijk

Junior

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I stayed at this hotel in Rome, and the experience was okay. However, the staff is very careless. Every time we went to the restaurant, it took a long time to get served. Sometimes we ordered items that never came to the table, but the system marked them as served. This happened more than once on different days. Additionally, the mattress in our room was sunken in the areas where people sleep, meaning your back was very low, and your legs and head were elevated, causing neck pain in the morning. In conclusion, the hotel is okay and has a nice theme, but they need to improve their customer service.
6 nachten verbleven in mei 2024

10/10 – Uitstekend

Gustavo

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its a good property if you are traveling with a pet, located near a train station and very friendly people.
3 nachten verbleven in mei 2024
Reactie van Enrica Front Office Shift Leader op 20 mei 2024
Dear Gustavo,we thank you so much for your time spent reviewing our Mama Roma and rating us with the best score!!!We are so happy you loved your Mama Shelter and we truly hope you would like to come to Mama Shelter again!MAMA LOVES YOU

8/10 – Goed

Dinique

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a really quirky and interesting hotel, very clean, and the staff desk staff were very helpful. The one weird thing was that I left the "do not disturb" sign out for my whole one-week stay and someone came in and cleaned the bathroom and replaced towels that were not on the floor while I was out one day.
7 nachten verbleven in april 2024
Reactie van Vito - Front Office Shift Leader op 25 mei 2024
Ciao Dinique :)Thank you so much for being with us and to review our hotel.We are happy you appreciated the MAMA Experience and we want to thank you also for the minor negative aspects that we are going to take as a reason for further improvement.See you soon!MAMA Loves you! 3

10/10 – Uitstekend

Jeremy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L’hebergement a beaucoup de charme, on est un peu excentré de l’hyper centre à pied, mais heureusement il y’a un métro à 2mins à pied qui nous emmène en 10mins dans tout l’hypercentre. Les chambres sont confortables, seul bémol les gel douche, savons… fournis ne sont pas vraiment au niveau
4 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 10 mei 2024
Dear Jeremy,thank you so much for your time spent reviewing our Mama Roma!Wow, you rated us with the best score, thank you!!!We are incredibly happy that you loved your stay and loved the charme of Mama Roma. :)For what concerns the amenities in the bathroom, has Mama has a green heart, we provide a more sustainable soap, an ALL IN ONE solution that perfectly works as shampoo, hair conditioner and body wash.We truly hope that shall you visit the Eternal City again you would like to come to Mama Shelter once more, we can't wait to welcome you back!MAMA LOVES YOU

2/10 – Ontzettend slecht

Sayyed

3 nachten verbleven in mei 2024

10/10 – Uitstekend

Binimol

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
3 nachten verbleven in februari 2024
Reactie van Enrica Front Office Shift Leader op 4 mei 2024
Dear Binimiol,we very much appreciate your time spent reviewing your recent experience at Mama Roma and rating us with the best score!We are extremely happy that you loved your Mama Experience and we truly hope to welcome you back soon again!MAMA LOVES YOU

10/10 – Uitstekend

Elizabeth

The staff is very friendly and very helpful
4 nachten verbleven in april 2024
Reactie van Vito - Front Office Shift Leader op 1 mei 2024
Ciao Elizabeth :)thank you so much for choosing MAMA Shelter and to review us with such an high score.We are super happy you enjoyed your experience with us and we can't wait to see you again.A presto!

10/10 – Uitstekend

Lance

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We arrived and they were very helpful. Buffet breakfast was extensive and great. Room was awesome.Very modern. Rooftop was nice. Concierge desk very Accommodating and helpful Close to Vatican and metro we would stay again
2 nachten verbleven in april 2024
Reactie van Vito - Front Office Shift Leader op 1 mei 2024
Ciao Lance :)Thank you so much for the time you spent reviewing our hotel!We are super happy you enjoyed the MAMA experience and we can't wait to see you here for your next stay in the eternal city!A presto!

6/10 – Redelijk

Angela

3 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 22 mei 2024
Dear Angela,we thank you so much for your time spent reviewing your recent experience at Mama Roma. :)We are happy to know that your overall stay was good.The Mama Gang can't wait to welcome you back soon!MAMA LOVES YOU

8/10 – Goed

Derek

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
It was a good stay at the hotel, but a pity that the spa and wellness centre was closed for repairs.
3 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 30 apr 2024
Dear Derek,we thank you so much for your time spent reviewing our Mama Roma and rating us with a a super score!!!We are extremely happy that you loved your stay. :)We totally understand that the extraordinary, yet necessary, closure of our Mama Bath might have affected your stay experience. We thank you deeply for your kind comprehension on this matter. :)We truly hope that shall you come to Rome again you would love to visit Mama Shelter again!The Mama Gang can't wait to welcome you back!MAMA LOVES YOU

6/10 – Redelijk

Anneli Maria Sofia

Positief: Staat van de accommodatie en faciliteiten
Ordered vegan food in advance but they had no idea. For the second day they had vegan butter (which I had to take to our room) and a tiny yogurt. No vegan cheese or ham. No vegan milk to find.
3 nachten verbleven in april 2024

8/10 – Goed

Lutz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 30 apr 2024
Dear Lutz,thank you so much for your time spent reviewing our Mama Roma and for your incredible rate. :)We are extremely happy that you loved your stay and here at Mama Roma we are all looking forward welcoming you back!MAMA LOVES YOU

10/10 – Uitstekend

Ivan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is close to the train station. Easy access to the Vatican (walking distance 15 min).
3 nachten verbleven in maart 2024
Reactie van Enrica Front Office Shift Leader op 29 apr 2024
Dear Ivan,thank you so much for your time spent reviewing our Mama Roma.Wow, you rated us with the best score!!!Thank you so much!!!Shall you visit Rome again we totally hope to welcome you back.Arrivederci. :)MAMA LOVES YOU

10/10 – Uitstekend

Nerelyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cute quirky hotel with fantastic service & great breakfast options
3 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 28 apr 2024
Dear Nerelyn,we really appreciate your time spent reviewing your recent experience at Mama Roma.We are extremely happy that you loved everything about your stay appreciating especially the service of our amazing staff and the breakfast options. :)We truly hope that shall you wish to visit Rome again you would like to come to Mama Shelter once more.The Mama Gang can't wait to welcome you back!Arrivederci. :)MAMA LOVES YOU

10/10 – Uitstekend

Frederic

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nous avons ete surclassé avec peut-être les deux meilleures chambres 25m2 plus une très grandes terrasse au dernier étage. la literie est excellente et l hotel est calme. le petit déjeuner est copieux.
5 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 27 apr 2024
Dear Frederic,we thank you so much for your time spent reviewing our Mama Roma!Wow, you rated us with the best score! Thank you!!!We are extremely happy that you loved your Mama Experience and appreciated the free room upgrades. :)We truly hope to welcome you back soon again!MAMA LOVES YOU

10/10 – Uitstekend

BABETTE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the Vatican
2 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 24 apr 2024
Dear Babette,we thank you so much for your time spent reviewing our Mama Roma and rating us with the best score!We are incredibly happy that you had a perfect stay and appreciated, especially, the proximity of our hotel to the Vatican.Shall you visit the Eternal City again, we truly hope you would love to come and visit us again, the Mama Gang can't wait to welcome you back. :)Arrivederci!MAMA LOVES YOU

8/10 – Goed

Jonna

Reisde met een groep
Positief: Netheid
A little conflicted. But would have to say more style over substance. Check in was friendly and easy and quick. Hotel room was big and spacious. Location walking distance to everything. Down side. Went to get coffee after arriving early. Directed to sit in lobby of restaurant and told she would take care of us. No one ever came back. We looked around. Nothing. We left after 20 minutes of not being served. Decided to try our luck at roof top. Cold night. No heaters. Seated quickly but took 10 min for someone to take our order. Happy hour not clear so if explained would not have ordered food as well. Had to ask twice in 10 minutes to get 2 glasses of wine. It was not busy. Asked for bill and showed voucher. Was first told to see manager, but then said server would take care of. We waited. We had to get up and go to cash to pay as never came back. Cafè across corner can serve 10 at once. And quick. Mama shelter needs better staff training for restaurants. No coffee/ tea facilities in room. Could not get kettle so had to buy my own as restaurant only opens at 0700. One garbage can in room. Masks were odd. Overall great location but would suggest you just sleep and get out to the eternal city.
3 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 21 apr 2024
Dear Jonna,we thank you so much for your time spent reviewing our Mama Roma and rating us with a very positive score.We totally thank you for your honest feedback about our restaurant and bar services. We will share it with the team as a way to improve our services and offers and make your next stay better. We are saddened to know that our service did not meet your expectations as at Mama Shelter our guests' satisfaction is our main priority.The masks in the room are used to make fun and they are at standard at Mama Shelter. :)We totally hope that shall you visit Rome again you would still like to come to Mama Roma again, we can't wait to welcome you back!MAMA LOVES YOU

8/10 – Goed

Mario Francesco

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff and servicing, rooms spacious and well equipped. Quirky design interesting and engaging. Only criticism is evenings in restaurant far too noisy. Presence of DJ very distracting and made it impossible to have dinner conversation. On request we were quickly moved to Pizzeria area (thankfully not too busy during our visit) which was slightly quieter but music still intrusive.
3 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 21 apr 2024
Dear Mario Francesco,we thank you so much for your time spent reviewing our Mama Roma and rating us with such a high score!We are extremely happy that you enjoyed your stay and appreciated, especially, the kindness of our staff and our quirky design. :)We thank you for your honest feedback about the live music and dj set. As Mama Shelter we have the standard to host live music and dj set on Thursdays, Fridays and Saturdays. :) We are happy to know that as soon as you requested assistence to our Gang we helped you promptly and found a more suitable table for you. :)Dear Mario Francesco we truly hope that shall you wish to visit Rome again you would love to be our guest again, the Mama Gang can't wait to welcome you back!MAMA LOVES YOU

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and helpful. Would definitely stay at Mama Shelter again!
9 nachten verbleven in april 2024
Reactie van Vito - Front Office Shift Leader op 19 apr 2024
Ciao Jennifer :)Thank you so much for the time you spent reviewing our hotel.We are glad you enjoyed your stay with us and that you appreciated our staff!Hope to see you soon here :)MAMA Loves You! 3

10/10 – Uitstekend

Emma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel très proche du métro et du Vatican, avec un personnel jeune, dynamique et professionnel.
4 nachten verbleven in april 2024
Reactie van Vito - Front Office Shift Leader op 19 apr 2024
Ciao Emma :)Thank you so much for the time you spent reviewing our hotel.We are glad you enjoyed your stay with us and that you appreciated our staff!Hope to see you soon here :)MAMA Loves You! 3

10/10 – Uitstekend

Ian Matthew, New York

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff who go above and beyond to make you welcome and feeling like VIP! Well appointed and comfortable rooms. Ultra clean and welcoming. Fitness facilities are great. Great café and bar. Note: I am in Rome often for work and leisure - This is my new go-to for each visit. Home away from home :)
6 nachten verbleven in maart 2024
Reactie van Enrica Front Office Shift Leader op 18 apr 2024
Dear Ian,we thank you so much for your time spending reviewing our Mama Roma!Wow, you rated uswith the best score!Thank you!!!We are so happy that you truly loved your stay and had an amazing Mama experience loving the comfy rooms and, most importantly the way our staff made you feel. :) The best compliment we could receive is that you felt at home!We truly hope that shall you visit Rome again you would like to come to Mama Shelter once more!The Mama Gang can't wait to welcome you back!!!MAMA LOVES YOU

8/10 – Goed

NGUYET

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like: near metro, walkable to the Vatican museum, welcome drink. Didn’t like: no shampoo and did not give me any upgrades for the group booking of 7 rooms
4 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 18 apr 2024
Dear Nguyet,we thank you so much for the time spent reviewing our Mama Roma and rating us with such a positive score. :)We are extremely that you had a very pleasent stayand loved the location of the hotel and the welcome drink. :)All our rooms have ALL IN ONE soap amenities which is a solid soap that works as shampoo, hair conditioner and body wash. :)For what concerns room upgrades, those are always upon hotel availabilities and cannot be guaranteed. :)We hope that shall you wish to come to Rome once more you would like to visit us once more. :)The Mama Gang can't wait to welcome you back!MAMA LOVES YOU

10/10 – Uitstekend

Lita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was excellent, clean and quiet. The staff was very helpful, and the restaurant had excellent food and coffee. It was just a minute walk from the metro station and bus stop, so very easy to get around to everything within 10-20 minutes at most. It’s a nice quiet neighborhood away from all the tourists.
5 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 16 apr 2024
Dear Lita,we thank you very much for your time spent reviewing our Mama Roma with the best score!!!We are really happy that you loved your stay and appreciated especially the location of Mama Roma and, of course, the kindness of our helpful staff. :)We truly hope that shall you visit Rome again you would love to come to Mama Shelter once more!MAMA LOVES YOU

8/10 – Goed

Marcy

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff at bar in pizzzeria weren’t very friendly.
3 nachten verbleven in april 2024
Reactie van Vito - Front Office Shift Leader op 19 apr 2024
Ciao Marcy :)Thank you so much for the time you spent reviewing our hotel. We are glad you enjoyed your stay and we apologize if you didn't feel the Gang spirit. We are sure you will be able to enjoy it in your next stay with us!MAMA Loves you! 3

10/10 – Uitstekend

Jenna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cannot say enough nice things about this stay. I don't travel much, they made everything SO EASY and SO NICE. The restaurant in the hotel is PHENOMENAL. The staff were KIND and HELPFUL. The room and furniture and common spaces and finishes are VERY high end. Will recommend to every person going to Rome. Oh and the LOCATION is 10 minutes from the Spanish Steps via metro. And it's right next to Bonci? Amazing.
7 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 15 apr 2024
Dear Jenna, we thank you so much for your time spent reviewing our Mama Roma. :)Wow, you rated us with the best score!!! Thank you!!! We are extremely happy that you loved eveything about your stay, from the location to the kindness of our helpful staff!Our Mama Gang can't wait to welcome you back!MAMA LOVES YOU

8/10 – Goed

Anja

4 nachten verbleven in april 2024
Reactie van Enrica Front Office Shift Leader op 4 mei 2024
Dear Anjia,we thank you so much for your time spent reviewing our Mama Roma and rating us with such a great score!We are extremely happy that you loved your experience. :)We truly hope to welcome you back here soon!MAMA LOVES YOU

10/10 – Uitstekend

Björn, Muenster

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top Hotel with friendly staff
9 nachten verbleven in maart 2024
Reactie van Enrica Manno Front Office Shift Leader op 13 apr 2024
Dear Bjorn,we very much thank you for your time spent reviewing our Mama Roma and rating us with the best score!We are extremely happy that you loved your stay and truly appreciated the kindness of our staff!We hope that shall you visit Rome again you would like to visit Mama Roma once more, the Mama Gang can't wait to welcome you back again!MAMA LOVES YOU

10/10 – Uitstekend

Leyvi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service. They took their time to give instructions. Always ready to help. The only downside is the lack os space in the room because the bed is at the centre of the room. Other than that, it’s all great!
4 nachten verbleven in april 2024
Reactie van Enrica Manno Front Office Shift Leader op 13 apr 2024
Dear Leyvi,we thank you for your time spent reviewing our Mama Roma and your recent experience with the best score. :)We are extremely happy that you loved your stay and really felt cuddled from the kindness of our helpful staff. :)We truly look forward welcoming you back again soon!MAMA LOVES YOU

4/10 – Matig

Tami

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We arrived with high expections, but this hotel just not as good as it looks like. We receiced mail about their bed and mattrass options and we choosed the hotel just because of the pool that we wanted to enjoy after long walks in the city. Instead of that there were no pool (under construction but when i checked the official site it was till the end of March Only) and they offered us welcome drink to make us feel better. Yes welcome drink instead of spa and pool in a 4star hotel, when you pay such a lot. We complained after the second night about the mattrass which is soft and our back hurts, they said they will change the mattrass... but nithing changed and we spent 7 nights with back pain. After booking and also before the arrival I sent an email to ask for a silent room, and surprisly we've got the one which facing the street with dog barks, car beeping etc.... the roof was closed so no options to be there and get a drink ( they said its the season, but its april and there is 24 °c and sun). In general the hotel doesnt give anything under the name of constraction or season that makes this place different from other cheaper hotels. The staff was super nice and Rome is beautiful,but its not what you are paying for.
7 nachten verbleven in april 2024

10/10 – Uitstekend

Tamara, Richmond

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very professional. They helped us with whatever we needed. We were able to eat in the restaurant. They gave us ideas. As for things to do, they always greeted us and anything we needed extra like pillows and towels. They always saw that we had it. I was very well pleased with my stay
5 nachten verbleven in maart 2024
Reactie van Enrica Front Office Shift Leader op 6 apr 2024
Dear Tamara,we very much appreciate your time spent reviewing your recent experience at Mama Roma.Wow, you rated us with the best score. Thank you!!!We are extremely happy that you loved your stay and appreciated especially the the kindness and proactivity of our professional staff. :)I will personally share your feedback with the team as a true appreciation for the hard work they do everyday to ensure the highest customer service standards to our guests. :)The Mama Gang truly hopes to welcome you back on your next trip to the Eternal City. Arrivederci!MAMA LOVES YOU

6/10 – Redelijk

TONY

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Très bon emplacement pour l'accès au métro et la place saint pierre. Hôtel propre. Surclassement mais grosse déception. Chambre au 5 étage mais bruit extérieur le WE très gênant...les fenêtres ne sont pas assez performantes. matelas creusé. Pour le reste hôtel ok
3 nachten verbleven in maart 2024
Reactie van Enrica Manno Front Office Shift Leader op 13 apr 2024
Dear Tony,we very much thank you for your time spent reviewing our Mama Roma. :)We are truly happy that you appreciated your overall stay and the location of the hotel. :)We are saddened however to know that you experienced issues with the noise coming from the street especially because our rooms at the highest floor are the most quiet ones. Has this been reported to the reception? Because the team might have helped you with a room move or simply asking the technician to double checked that you room's windows had no damage.We hope, anyway, that shall you wish to visit Rome again you would like to visit Mama Roma once more, the Mama Gang can't wait to welcome you back again!MAMA LOVES YOU

6/10 – Redelijk

jasminka

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The property is quite of bit of walk from Vatican. Map looks deceiving so you would need a cab that costs about $17 to ride it to Vatican. Property did not have any coffee in the rooms. Rooms were not properly wacumed found broken nails on the floor. Unfortunately we noticed this when we were leaving so that was not addressed. Spa and pool were under construction and the restaurant on the roof is closed even though it let you book a table online so check before you assume you having lunch planned. Staff was wonderful And very friendly. Overall average hotel with very unique room setup and interesting decor.
1 nacht verbleven in maart 2024
Reactie van Enrica Front Office Shift Leader op 3 apr 2024
Dear Jasminka,we very much appreciate your time spent reviewing our Mama Roma and your overall experiemce. :)We are happy to know that you appreciated our funcky style and deco as well as the extremely kind staff.We are however very saddened to know that there had been issues with the cleaning of the room. If we had know that in advance we would have surely reported this to our housekeeping team. We will anyway investigate this and we thank you for your feedback on this matter. :)We truly hope that shall you visit Rome again you would like to come to Mama Roma once more.The Mama Gang can't wait to welcome you back again!Arrivederci. :)MAMA LOVES YOU

10/10 – Uitstekend

Timothy, Ladera Ranch

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was extraordinary! The reception was wonderful, and we had really great pizza from their restaurant. The room was big, restroom was clean and modern, bed was comfortable, and overall a great stay! The street was loud, and we wanted the windows open for the air, so we got used to it.
1 nacht verbleven in maart 2024
Reactie van Enrica Front Office Shift Leader op 3 apr 2024
Dear Timothy,we very much appreciate your time spent reviewing our Mama Roma and rating us with the best score!We are extremely happy that you loved your stay and had an amazing Mama Experience appreciating, especially, the comfy room, the kindness of our staff and, of course, our delicious pizza. :)We are saddened to know that noises from the street were earable. Had this been reported to the front desk in order to help you eventually with a room move?We hope that despite this you would love to come and visit us once more during your Roman holidays!The Mama Gang can't wait to welcome you back again!!!MAMA LOVES YOU

10/10 – Uitstekend

Jorge

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff !
4 nachten verbleven in maart 2024
Reactie van Enrica Front Office Shift Leader op 27 mrt 2024
Dear Jorge,we thank you deeply for your time spent reviewing our Mama Roma and rating us with the best score!We are extremely happy that you loved your stay and appreciated, especially the friendliness of our staff!The whole team really looks forward welcoming you back soon!MAMA LOVES YOU

10/10 – Uitstekend

Gerardo, New York

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel has a character and great atmosphere!
7 nachten verbleven in maart 2024
Reactie van Enrica Front Office Shift Leader op 25 mrt 2024
Dear Gerardo,we very much appreciate your time spent reviewing our Mama Roma!We are increibly happy that you had a great stay and loved the Mama Vibes!The Gang can't wait to welcome you back!!!Arrivederci. :)MAMA LOVES YOU