Dear Paul, Thank you for your review. We do apologies if some of the services did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure a better service for a comfortable stay. We will do our utmost in order to improve the services and to offer you a very pleasant stay during your next visit. Hope to welcome you very soon. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Karin, Thank you for reviewing our hotel and for the compliment towards the service received. We will take in consideration your suggestions ont the guestrooms. Hope you will visit us again in a next future. With kind regards Roberta Assistant to the General Manager & Guest Relations Manager

Dear Guest, Thank you for your sharing your comments regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to share it. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Jaco, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Mike, Dear, Thank you for your sharing your comments regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. Customer care is our primary objective, we choose our team members carefully with this in mind, we want all our guests to have the best possible stay whilst with us and believe that having the right team is of paramount importance. You are right by describing our hotel which stands in a business area and there are no shops or commercial sites besides, but if you have a car within 3 minutes, there is an entertainment village with cinemas, games, bowling, restaurants and shops Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. With kind regards Marta C.

Dear Muri, Thank you for rating our hotel. We do appreciate your opinions and thank you to bring them to our attention. We will do our utmost in order to improve the services and to offer you a very pleasant stay during your next visit. Hope to welcome you very soon. With kind regards

Stijn, Dank u voor uw het delen van uw opmerkingen met betrekking tot uw verblijf bij ons. Wij waarderen het dat u de tijd om ons bewust van je heerlijke ervaring te maken tijdens uw recente verblijf nemen. Uw opmerkingen zullen worden gedeeld met al onze medewerkers, als versterking van hun inspanningen om de Holiday Inn een leider te maken in excellentie voort te zetten. Nogmaals, ik dank u voor uw nadenkende commentaren. We kijken uit naar de mogelijkheid van het dienen van u in de toekomst. vriendelijke groeten Roberta S. Assistant to the General Manager

Wij waarderen uw feedback over onze eigendom. We streven ernaar elke dag naar bijzondere ervaringen voor onze gasten te creëren en ik ben echt jammer dat we niet dit voor uw verblijf te beheren. Toch hebben wij kennis genomen van uw opmerkingen en hebben deze met ons management team deelden om ervoor te zorgen dat deze kwestie bijgevolg is gericht. Ondanks uw teleurstelling hebben we hopen dat u zal terugkeren om opnieuw bij ons blijven op een later tijdstip wanneer u kunt verzekerd zijn van onze beste aandacht. Vriendelijke groeten Roberta S. Assistant to the General Manager

Dear CHANEL,Thank you for your positive review. We do appreciate your nice comments on the staff and the hotel services. On the other hand, we do apologies if the location did not meet your requirements. The hotel stands in a business area and there are no shops or commercial sites besides, but if you have a car within 3 minutes, there is an entertainment village with cinemas, games, bowling, restaurants and shops. As for the breakfast, we have a huge buffet breakfast which is very much appreciated by all our guests. Fresh products every day and lots of variety between salted and sweet items. We greatly appreciate you taking the time to bring this matter to our attention, the feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure a better service for a comfortable stay.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.Kind regardsRobertaAssistant to the General Manager & Guest Relations Maanger

Dear Marc,Thank you for your sharing your evaluation regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Hope to welcome you back very soon.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Rosete,Thank you for sharing your experience during your recent stay in our hotel. We thank you for your comments and we are very disappointed that we have not offered you a comfortable stay.Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. The hotel is under renovation and starting from the next year the guestrooms will be refurbished as well.If you have seen, the solar panels have been placed, the pool area completely renewed, the electrical car rechargers have been placed, the main meeting room of about 600 theatre people completely new !We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Donald,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Rattan,Thank you for writing your experience regarding your recent stay in our hotel. We are really surprised to read your negative comments. Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations. Once again, thank you for taking the time to write your experience. We hope to welcome you back in the future and that you experience 100% satisfaction.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear sanjay,Thank you for rating your experience in regards to your recent stay in our hotel. We regret to have received a low evaluation and we are very disappointed that we have not offered you a comfortable stay.Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Estimado Luis,Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Cesar,Thank you for sharing your experience during your recent stay in our hotel. We thank you for your comments and we are very disappointed that we have not offered you a comfortable stay.Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations.

Gentile Clarissa,La ringraziamo per aver valutato la nostra struttura.Siamo lieti che il soggiorno sia stato piacevole e che i nostri servizi siano stati di suo gradimento. Grazie ancora per il suo contributo.Al piacere di averla nuovamente come nostra gradita cliente, le inviamo i nostri migliori saluti.RobertaAssistente del Direttore Generale & Guest Relations Manager

Dear David,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Cher Karim EL,Nous vous remercions de votre commentaire concernant l'hôtel Holiday Inn Rome Eur Parco dei Medici.Nous sommes ravis que vous ayez passé un agréable moment en notre compagnie. Merci pour la note sur la chambre. Nous transmettrons vos suggestions à la propriété.Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement,Bien cordialement,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Marie,Thank you for reaching out to us with your personal experience. Our guests' satisfaction is our main, primary goal and we are very happy to hear that you had a great stay and fully enjoyed our facilities and service.Looking forward to welcoming you back.Warm regards,Roberta Assistant to the General Manager & Guest Relations Manager

Dear ewan,Thank you for your sharing your evaluation regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience.Once again, thank you for your rating. We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Harish,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Gentile JOTTI,La ringraziamo per aver valutato la nostra struttura e ci dispiace aver ricevuto un punteggio così basso.Avremmo preferito conoscere meglio i motivi della sua valutazione negativa.Ci auguriamo che voglia tornare a trovarci ancora.Con i migliori salutiRobertaAssistente del Direttore Generale & Guest Relations Manager

Dear Rianna,Thank you for your sharing your evaluation regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience.Once again, thank you for your rating.We look forward to the opportunity of serving you in the future.With kind regards,RobertaAssistant to the General Manager & Guest Relations Manager

Gentile Dariana,La ringraziamo per aver condiviso con noi la sua esperienza presso l'Holiday Inn Rome Eur Parco dei Medici.Siamo lieti che il soggiorno sia stato piacevole e che i nostri servizi siano stati di suo gradimento.La riconoscenza mostrata dai clienti è quanto di più prezioso noi si possa ricevere a conclusione della nostra giornata di lavoro.Condivideremo i suoi commenti con tutto il management team e allo stesso modo con i colleghi di tutti i reparti.Grazie ancora per il suo contributo. Al piacere di averla nuovamente come nostro gradito cliente, le inviamo i nostri migliori saluti.RobertaAssistente del Direttore Generale & Guest Relations Manager

Dear Frank,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,RobertaAss.t to the General Manager & Guest Relations Manager

Egregio sig. Alfredo,La ringraziamo per aver valutato la nostra struttura.Siamo lieti che il soggiorno sia stato piacevole e che i nostri servizi siano stati di suo gradimento.Sarà nostra cura condividere i suoi commenti in merito alla cura generale, con tutto il nostro staff ed il nostro management, per migliorare sempre di più il soggiorno dei nostri clienti.Grazie ancora per il suo contributo.Al piacere di averla nuovamente come nostro gradito cliente, le inviamo i nostri migliori saluti.

Gentile Lamberto,la ringraziamo per aver valutato il nostro hotel con il massimo del punteggio!Siamo lieti che abbia apprezzato i nostri servizi e che abbia trascorso un piacevole soggiorno in nostra compagnia.Al piacere di averla nuovamente ospite, le inviamo i nostri migliori salutiRobertaAssistant to the General Manager & Guest Relations Manager

Dear NIDIA,Thank you for your positive review.Our hotel team is here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.Looking forward to welcoming you back,With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Hermas E,Thank you for your sharing your evaluation regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience.Once again, thank you for your rating.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Tara,Thank you for your positive review.Our hotel team is here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.Looking forward to welcoming you back.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Darrick,Thank you for writing us your experience while guest in our hotel.We are really sad to read your negative comments.Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. We will share your comments with the management team to evaluate and to take corrective steps.Once again, thank you for taking the time to write your experience. We hope to welcome you back in the future and that you experience 100% satisfaction.With kind regards,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Susanne,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear thomas,Herzlichen Dank für Ihre ehrliche Bewertung. Wir bedauern, dass Ihr letzter Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir wissen Ihre Anmerkungen zu schätzen und werden sie an unsere Mitarbeiter weitergeben, um unseren Service weiter zu verbessern. Wir hoffen, dass Sie uns Gelegenheit geben, Ihnen bei einem künftigen Besuch ein besseres Gästeerlebnis zu bieten. Mit freundlichen Grüßen,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Kuldeep,Thank you for sharing your experience during your recent stay in our hotel. We thank you for your comments and we are very disappointed that we have not offered you a comfortable stay.I've deeply investigated with the housekeepers and they told me that your room has been cleaned yesterday properly. Even if they did not find the sheets dirty, they changed them promptly.I do apologize if you were not satisfied with this service but believe me Mr Kuldeep, our staff follow the cleaning standards and applied them daily.We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations. With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Abigail,Thank you for your review, we are delighted you had a great stay with us.We appreciate you taking the time to make us aware of your nice experience during your recent stay.As for the location, the Hotel offers a shuttle greatly appreciated from all our guest staying with us, with it you can reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. It runs on a regular basis during the day and there is also a public bus which is available just at the exit of the hotel to reach downtown which is only 12 km far from our Hotel. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Steven,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Richard,Thank you for taking the time to review your visit at Holiday Inn Rome Eur Parco dei Medici. I am very pleased to hear that we achieved to make your visit outstanding. Your input and the feedback from all of our guests is vitally important to us as we always strive to offer unique experiences. Offering the best food, great times and unique experiences are our top priorities. All of our staff is fully focused in those goals. I hope your next visit is just around the corner. With kind regards,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Mikhail,thank you so much for taking the time to share it and also for your 5 stars - we really appreciate it. Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.We hope to welcome you back in the future,With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear ROBERTO,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Joyce,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Jennifer,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Laurent,Thank you for choosing our hotel for your stay in Rome.Although the location is in a suburban area, it becomes strategic as it places the hotel halfway between Fiumicino airport and the center of Rome. In about 20 minutes you can reach the center. In fact, the hotel shuttle can take guests to the nearest underground station (it is necessary to reserve a seat at least 24 hours in advance) and with just a few stops you can reach the most characteristic locations of ancient Rome.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.Kind regardsRobertaAssistant to the GM & GR Mgr

Dear John,Thank you for your positive review.Our hotel team is here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.Looking forward to welcoming you back again.Warm regards,RobertaAssistant to the GM & GR Mgr

Dear Sushmanbe,Thank you for taking the time to review your visit at Holiday Inn Rome Eur Parco dei Medici. I am very pleased to hear that we achieved to make your visit outstanding. Your input and the feedback from all of our guests is vitally important to us as we always strive to offer unique experiences. Offering the best food, great times and unique experiences are our top priorities.As for the mosquitoes around the pool, our hotel observes a very strict pest control programme and during the summer season this is amplified as we usually carry out a disinfection treatment once a week since insects such as mosquitoes, are continuously increasing.Thank you again for your contribution.Hope to welcome you back very soon again.With kind regardsRobertaAssistant to the GM & GR Mgr