Een buitenzwembad en ligstoelen

Beoordelingen van Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

4 out of 5
Ventus at Marina El Cid Spa & Beach Resort - All Inclusive
Blvd. El Cid Mz20 Lt 1-01,Unidad 11 Sm03, Puerto Morelos, QROO

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 592 van 1050 beoordelingen" "
Gastenscore: 8 - Goed. 236 van 1050 beoordelingen" "
Gastenscore: 6 - Redelijk. 118 van 1050 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 1050 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 60 van 1050 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ashley, Independence

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was beautiful. In the beginning, they offered us some coupons for excursions if we signed up to do a 90 minute presentation. They were pitching a vacation club. It was pretty high-pressure even though they specifically said it wouldn’t be. Aside from that, the resort was amazing. The food was delicious. Though I had a hard time certain nights getting a reservation and ended up having to have room service more than I wanted. There are several restaurants to choose from, but you can’t make a reservation online. You can only make a reservation at the concierge desk and, sometimes the wait can be a while. There was only one Restaurant open for breakfast while we were staying there, even though the concierge told us a restaurant was open. We walked across to the other and it was closed. We took a catamaran and had a blast
4 nachten verbleven in mei 2024
Reactie van Dear Ashley, op 17 mei 2024
We would like to extend our appreciation for your time in sharing your experience at our resort with the users of Expedia.It makes us feel happy to determine that this vacation has been pleasant. Nonetheless, we also thank you for bringing to our attention your observations of the areas of our service that represented a deviation during your stay, we can assure you we aim to offer you the best service. Well be glad to share your feedback with the involved areas to properly follow them up and correct any deviation as soon as possible.We look forward to serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts.

10/10 – Uitstekend

Aleksandar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Dear guest, op 15 mei 2024
How kind of you to take a minute to share your excellent rating for our resort on this website.We are pleased to realize in your score that you enjoyed an incredible experience at our resort.We hope to have the opportunity to serve you again in the future.Cordially,El Cid Resorts.

10/10 – Uitstekend

Valeria Arami

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great quiet option beautiful resort
7 nachten verbleven in mei 2024
Reactie van Dear Valeria, op 14 mei 2024
Thank you very much for taking a minute of your time to qualify our service and facilitiesWe are very honored to conclude in your comments that your vacation experience at our complex was excellent.We will be enchanted to have the opportunity to serve you again in the future.Cordially,El Cid Resorts.

6/10 – Redelijk

Katie

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
7 nachten verbleven in april 2024
Reactie van Dear Katie, op 14 mei 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

10/10 – Uitstekend

Jennifer Vasquez

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Fabulous service! Beautiful clean resort. Great deep sea fishing but make sure it’s not too choppy or take Dramamine!
4 nachten verbleven in mei 2024
Reactie van Dear Mrs. Vazquez, op 13 mei 2024
Thank you very much for qualifying our resort through this platform.We are glad to determine in this high qualification as well as in your kind comments that our resort has met all your expectations.We look forward to having the pleasure of greeting you again in the near future.Sincerely, El Cid Resorts.

8/10 – Goed

Juan Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Options on restaurants.
7 nachten verbleven in april 2024
Reactie van Dear Juan José, op 8 mei 2024
Thank you very much for qualifying our resort through this platform.We are glad to determine in this review that our resort has met all your expectations.We look forward to having the pleasure of greeting you again in the near future.Sincerely, El Cid Resorts.

10/10 – Uitstekend

Nathan Daniel

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was safe with many amenities and restaurants. We really enjoyed our time here!
2 nachten verbleven in mei 2024
Reactie van Dear Mr. Daniel op 8 mei 2024
What a great pleasure to have the opportunity to receive your qualification for our resort through this platform.We are pleased to identify in your comments that you had a great time at our resort and we hope to continue having the opportunity of serving you in the future.Sincerely,El Cid Resorts.

10/10 – Uitstekend

Hany

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un excelente servicio al cliente, especialmente de Fernando el de la cocina en el restaurante Alambra, muy atento y servicial. Muy buen servicio en general y muy bueno el hotel
5 nachten verbleven in mei 2024
Reactie van Estimada Hany, op 8 mei 2024
Es un gran placer tener la oportunidad de recibir y leer sus amables comentarios por medio esta plataforma.Estamos más que felices de conocer a través de sus comentarios que nuestras instalaciones y el servicio de nuestro personal cumplieron y superaron todas sus expectativas.Para todos los integrantes de Ventus at Marina El Cid, será un privilegio tener otra oportunidad de darle la bienvenida nuevamente en el futuro.Sinceramente,El Cid Resorts.

10/10 – Uitstekend

Joyce

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property, clean and amazing from the moment at check in -- all the staff were so nice and very accommodating and willing and ensuring you were looked after even at the pools -- Really loved Jason the Server at Breakfast in the Italian, French Restaurants & Lunch at Dolores. I would definitely return to this resort. The on-site coffee shop was awesome with too many tempting desserts and best hot and iced coffees, what a treat! The only small complaint, if I had to say anything, beach is fine but wish it was bigger. The seaweed was only an issue after big windy storm then cleanup was quick & efficient by staff. Trip was at end of April 2024.
9 nachten verbleven in april 2024
Reactie van Dear Joyce, op 6 mei 2024
I would like to start by thanking you for granting us the opportunity to be part of your holiday in the Mexican Caribbean.It fulfills us with joy to conclude in all your positive remark’s that you have enjoyed a wonderful vacation experience where the service provided by our team, especially Jasons care exceeded your expectations On the other hand, we can assure you we have not lowered our guard and we continue working on the improvements that the past hurricanes, weather changes, as well as, the arrival of seaweed, have caused our seashore. Intending to be able to offer the service that has distinguished our resort.We look forward to having the opportunity to continue serving you in the future.Cordially, El Cid Resorts.

4/10 – Matig

Majied

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff and property were great. They are considerate in catering for the needs of families with lovely daily evening family entertainment. Lots of restaurants to choose from but for Vegans, Kosher and Halal, their needs are not even considered. More than 5 restaurants and not even thinking about a huge market share. The free tours are an absolute waste of time and energy. The tour company a few days ago was only serving water to extremely limited guests on the bus while others were dying from thirst. The temperature was high and air-condition was merely on, people at the back rows near the toilet were not able to breathe. The beach front was not clean so we spend all our time just in the pool.
4 nachten verbleven in april 2024
Reactie van Dear Majied op 10 mei 2024
Thank you very much for sharing your evaluation of our facilities.We regret that your stay at El Cid has caused you dissatisfaction despite all your positive remarks about our resort and service. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to bring comments to our management's attention.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

6/10 – Redelijk

Howard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful properties and amenities. Concierge was knowledgeable, efficient, and courteous. Butler service was good, but needs to be improved in punctuality!
7 nachten verbleven in april 2024
Reactie van Dear Mr. Howard, op 10 mei 2024
First of all, we would like to extend our appreciation for your time in sharing your experience at our resort.We are happy to receive your comments and identify that overall, this was a pleasant vacation. On the other hand, we thank you also for bringing to our attention your observations, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow your case and correct any deviation in our service.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts.

10/10 – Uitstekend

Alondra Sandoval

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Estimada Sra. Sandoval, op 6 mei 2024
Muchísimas gracias por tomar parte de su tiempo y compartir su reciente experiencia en nuestras instalaciones.Nos llena de alegría el concluir que esta visita ha sido una maravillosa experiencia para usted, amigos y familia donde la atención y servicio brindado por nuestro equipo ha superado sus expectativas.Esperamos que su regreso a esta su casa, sea muy pronto.Cordialmente, El Cid Resorts.

6/10 – Redelijk

Julia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Not toddler friendly. The Expedia description page has a playground for kids. There is non in reality. So if you travel with a toddler it might be not the best choice. They have 2 shallow pools and one slider for little ones. Kids club and activities are for kids starting from age 4. And kids before age 4 can’t enjoy kids club even under parent supervision. Of course pool was fun but my son wanted to explore and climb and do regular toddler things. If you travel with kids age 4 and up you’ll have a blast!
7 nachten verbleven in april 2024
Reactie van Dear Mrs. Julia, op 10 mei 2024
Thank you very much for taking part of your time to share your review with us based on this stay.We are very sorry to hear about the situation that occurred during your stay and we do apologize for the disturbances that occurred regarding your feedback we would like to share with you that for security reasons was necessary to deinstall the playground and preserve the safety of our little guests, however, you canbe certain we are working on the improvements of this area of our service.It will be a pleasure to have the opportunity to serve you and your family again in the future.Cordially, El Cid Resorts.

8/10 – Goed

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Dear Joshua, op 6 mei 2024
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are very happy to conclude in your qualification that this visit to our resort was positive and satisfactory.We look forward to having the opportunity to welcome you back soon.Best regards,El Cid Resorts.

10/10 – Uitstekend

Julius iyobosa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property well taking care off. Clean environment. Daily cleaning and watery of green grass. Most especially the pool well taking care off. Daily cleaning and treating. No smoking in the property except designated area.
7 nachten verbleven in april 2024
Reactie van Dear guest, op 3 mei 2024
what a great pelasure to have the opportunity to receive your review for our resort on this media.We are very glad to conclude on this review that you have enjoyed a wonderful vacation experience at our resort and we hope to have the opportunity of serving you again soon.Cordially,El Cid Resorts.

10/10 – Uitstekend

Catherine Joan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our second time staying at this hotel. We had a wonderful experience again. The food was fantastic and the staff were so cheery and helpful. There were always lounge chairs available around the pool at any given time, unlike some other resorts where you had to get up early to find a spot. Highly recommended this hotel! We stayed in a platinum suite and enjoyed the extra space and the butler service.
10 nachten verbleven in april 2024
Reactie van Dear Mrs. Joan, op 2 mei 2024
Thank you very much for granting us the opportunity to receive your comments on this media.We are very glad to hear that each experience at our resort has been a wonderful holiday.We look forward to having the opportunity to continue being your hosts in the future.Sincerely,El Cid Resorts.

10/10 – Uitstekend

tal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Dear Tal, op 2 mei 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quiet resorts, not busy at all, the perfect relaxing vacation.
5 nachten verbleven in april 2024
Reactie van Dear Michelle, op 29 apr 2024
Thank you very much for qualifying our resort through this platform.We are glad to determine in this high qualification, as well as, your comments that our resort has met all your expectations during this previous stay.We look forward to having the pleasure of greeting you again shortly.Sincerely, El Cid Resorts.

8/10 – Goed

Pedro

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Great pools and restaurants. Beach is just fine
3 nachten verbleven in april 2024
Reactie van Dear Pedro, op 29 apr 2024
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are very happy to determine in your evaluation that this visit to our resort was positive and satisfactory.We look forward to having the opportunity to welcome you back soon.Best regards,El Cid Resorts.

8/10 – Goed

Yi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Went with family with two children. The property has many pools so pools were quiet and not bombarded with people trying to save their chairs. The beach is small but my kids loved going and seeing fish and sea life in the water. The property is secluded so it is safe but night activities are pretty limited. It was very relaxing for us and we enjoyed it. We had Platinum club and was able to utilize some of the perks. The dinner restaurants do get filled quick so you need to reserve them asap. If you take busier dinner times, it takes longer for them to get your food. The service of the staff at the resort was great tho. Everyone was friendly and helpful.
5 nachten verbleven in april 2024
Reactie van Dear Yi, op 29 apr 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.We are thrilled to determine that you and your family have enjoyed a wonderful holiday at our resort.We hope you return to our resort very soon we will be glad to serve you again.Best regards,El Cid Resorts.

10/10 – Uitstekend

Amritpreet Kaur

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that there were 3 resorts to choose from and have 3 different unique experiences
5 nachten verbleven in april 2024
Reactie van Dear guest, op 27 apr 2024
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are very happy to determine in your qualification that this visit to our resort was positive and satisfactory.We look forward to having the opportunity to welcome you back soon.Best regards,El Cid Resorts.

10/10 – Uitstekend

Ismat Mohammad nasir

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel the staff so kind but we had a hard time to got booked in the restaurant for dinner every thing clean specially the service for platinum club We love to go back again with my kids
3 nachten verbleven in april 2024
Reactie van Dear Mr. Mohammad, op 25 apr 2024
First of all, thank you very much for sharing your excellent qualifications for our resort on Expedias platform.It is a great pleasure to identify in your rating that this last visit to our resort has been amazing.We would like to thank you also for sharing your kind recommendations with us, we will make sure to share them with the proper areas to begin the corresponding follow-up.We look forward to having the pleasure of welcoming you back to our facilities.Sincerely, El Cid Resorts.

10/10 – Uitstekend

Karen Joy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Dear Mrs. Joy, op 24 apr 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is very well-maintained. Great place for family with kids. Staff is very friendly and helpful.
6 nachten verbleven in april 2024
Reactie van Dear David, op 23 apr 2024
On behalf of all the staff at our resort, we would like to thank you for rating our complex with the highest score on Expedia.It proudness us to identify in your review that you enjoyed an incredible holiday with us.We hope to have the pleasure of being your hosts again in the near future.Sincerely, El Cid Resorts.

10/10 – Uitstekend

Jessica

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, lush vegetation, great service
3 nachten verbleven in april 2024
Reactie van Dear Jessica, op 23 apr 2024
What a great pleasure to have the opportunity to receive your qualification for our resort through this platform.We are pleased to identify that you spent a great time at our resort and we hope to continue having the opportunity of serving you in the future.Sincerely,El Cid Resorts.

10/10 – Uitstekend

Angela, Castle Rock

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great vacation property and the food was top notch!! I plan to return again!!
7 nachten verbleven in april 2024
Reactie van Dear Angela, op 22 apr 2024
Thank you very much for taking a minute of your time and qualify our resort on this website.It is a joy for us to hear on this review that the recent stay you had at our complex turned into a positive and satisfactory vacation and we look forward to having the pleasure of serving you again soon.Cordially, El Cid Resorts.

10/10 – Uitstekend

Glaiden

5 nachten verbleven in april 2024
Reactie van Dear Glaiden, op 13 mei 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

10/10 – Uitstekend

ANASTACIO DE

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I really like the resorts
5 nachten verbleven in april 2024
Reactie van Dear Anastaciom op 22 apr 2024
What a great pleasure to have the opportunity to receive your review for our resort on this media.We are thrilled to determine that this vacation at our resort was an enjoyable experience and we look forward to serving you again soon.Cordially, El Cid Resorts.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We absolutely love this property. This was our 2nd time here within the last 6 months and 4th time over-all. The resort is safe, offers options of different style of pools and entertainment, and has a very friendly staff.
5 nachten verbleven in april 2024
Reactie van Dear Jennifer, op 19 apr 2024
We would like to extend our gratitude for your time in sharing your review of our resort.It is an honor for us to conclude that this second vacation experience at our resort met your expectations and we hope to have the pleasure of serving you again soon.Cordially, El Cid Resorts.

8/10 – Goed

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in maart 2024
Reactie van Dear Daniel, op 18 apr 2024
Thank you very much for qualifying our resort through this platform.We are glad our resort has met all your expectations with this high qualification.We look forward to having the pleasure of greeting you again shortly.Sincerely, El Cid Resorts.

8/10 – Goed

Thuc Thu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Dear guest, op 17 apr 2024
What a great pleasure to have the opportunity to receive your qualification for our resort through this platform.We are pleased to identify that you spent a great time at our resort and we hope to continue having the opportunity of serving you in the future.Kind regards, El Cid Resorts.

10/10 – Uitstekend

DEMBA

7 nachten verbleven in april 2024
Reactie van Dear guest, op 6 mei 2024
Thank you very much for sharing your positive rating for our resort on this platform.We are delighted to identify on this high qualification that you enjoyed a wonderful vacation experience at our resort.We hope you return to our complex very soon.SincerelyEl Cid Resorts.

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were very pleased with our stay at Ventus at Marina El Cid. It was quieter than Marina El Cid side of the property but we could access everything. The staff was kind and accommodating. By booking “platinum” through Expedia we had added things such as a butler. The weather was not great for beach time (high winds) and it isn’t a great beach area in general. That’s probably my only negative comment. If you are traveling for the beach in particular, I’d look in a different area closer to Cancun where the beach is more useable. We were content with the pools and other offerings at Ventus so our stay was still great.
5 nachten verbleven in maart 2024
Reactie van Dear Paul, op 15 apr 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at El Cid was positive and satisfactory, however, we understand your concerns concerning the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

8/10 – Goed

TIFFANY NATASHA

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check-in was such a breeze. The staff is welcoming. There is a good mix of activities.
3 nachten verbleven in april 2024
Reactie van Dear Natasha, op 15 apr 2024
Thank you very much for taking the time to qualify our resort and service on this website.We are delighted that this experience at our resort was an incredible vacation experience.We look forward to having the opportunity to serve you again soon.Warm regards, El Cid Resorts.

8/10 – Goed

Pawel Tadeusz

Reisde met familie en kleine kinderen
Positief: Voorzieningen
We enjoyed our stay at the resort. We traveled with two toddlers and often the cleaning staff would interrupt their nap time. They did make an effort to come back but that didn’t always happen. The only downside to the resort was that we could not get reservations to restaurants when we first arrived, as they were all booked. First couple nights we went to the buffet which was actually pretty good. Not sure why, but there is no swim up bars ! We had plenty of seating at the pool and beach. Overall I enjoyed my stay and would return here.
7 nachten verbleven in april 2024
Reactie van Dear Mr. Tadeusz, op 12 apr 2024
We would like to extend our appreciation for your time in sharing your experience at our resort with the users of Expedia.It makes us feel very happy and we can determine that this vacation has been pleasant. Nonetheless, we also thank you for bringing to our attention your observations of the areas of our service that represented a deviation during your stay, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow them up and correct any deviation in our services as soon as possible.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts.

8/10 – Goed

KIMBERLEY R

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Dear Kimberley, op 11 apr 2024
We would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

8/10 – Goed

Malgorzata

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice experience second time at the resort . Not too much changed since the previous visit . We found the resort very clean but would recommend that some changes to the dinner menu or activities.
5 nachten verbleven in maart 2024
Reactie van Dear guest, op 9 apr 2024
We would like to start by thanking you for your time in qualifying our resort and facilities on this media.It is a joy to conclude all these positive remarks about this vacation experience at our facilities and we hope to have the fortune of having you back as a guest of our resort in the future.Warm regards, El Cid Resorts.

10/10 – Uitstekend

GEORGE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Dear George, op 11 apr 2024
Thank you very much for qualifying our resort and service on this media.We are very glad to conclude on this positive score that your vacation experience at our facilities has been completely pleasant.We look forward to having the opportunity to serve you again soon.Sincerely, El Cid Resorts.

8/10 – Goed

Juan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property and food but expect no beach time. Awful beach.
7 nachten verbleven in maart 2024
Reactie van Dear Juan, op 8 apr 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at our complex was positive and satisfactory, however, we understand your concerns concerning the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

6/10 – Redelijk

James

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
5 nachten verbleven in maart 2024
Reactie van Dear James, op 9 apr 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

8/10 – Goed

Jodi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Dear Jodi, op 8 apr 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

2/10 – Ontzettend slecht

Kenya

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 hours to check in becausevexpedia and hotel had a mixup. Expedia sent that there were 2 infants and we had properly noted 2 children. Hotel wanted $900 more, and did not work it out with expedia. Expedia had to refund me the money and us to pay hotel directly. You would think all the customers the hotel gets from expedia that they would be more willing to help. We had to go back twice the next day to stil figure it out. Never staying here again too far from anything also. If you need to see a doctor it is $150 dolars.
5 nachten verbleven in april 2024
Reactie van Dear Kenya, op 8 apr 2024
First and foremost, we would like to thank you for sharing your evaluation of our facilities in relation to this recent visit to our resort.It is a shame for us to conclude that your stay at El Cid has not been as positive as you expected due to the situation that occurred with your room reservation. Although determining that your expectations were not met disappointed us, we will be very pleased to share your feedback with our administration to work on your comments and continue offering you the level of service that has distinguished us through the years.We extend our apologies for the disturbances that this situation caused.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,

10/10 – Uitstekend

Eleazar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this hotel this is our second time staying here
3 nachten verbleven in april 2024
Reactie van Dear Eleazar, op 8 apr 2024
First off, I wish to thank you for qualifying our complex with this positive score on Expedia.We are pleased to determine in your qualification that this visit to our resort has been an excellent and enjoyable experience.We hope your return to El Cid Resorts is soon.Sincerely, El Cid Resorts.

10/10 – Uitstekend

Tina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay for 4 nights. The food was really good. I would recommend to make reservations when you get there. Our room was nice really nice! Hospitality was great! They are trying very hard with the beach, we spent most of the time relaxing at the pool. Would definitely stay again
4 nachten verbleven in april 2024
Reactie van Dear Tina, op 8 apr 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

8/10 – Goed

gurpreet

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
5 nachten verbleven in maart 2024
Reactie van Dear guest, op 8 apr 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

10/10 – Uitstekend

Wen Jei

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely property away from the hustle and bustle of Cancún. Avoid the onsite tours
4 nachten verbleven in maart 2024
Reactie van Dear Wen Jei, op 6 apr 2024
Thank you very much for sharing your positive rating of our resort on this platform.We are delighted to determine from your qualifications that you enjoyed a wonderful vacation experience at our resort.We hope you return to our complex soon be very soon.Sincerely,El Cid Resorts.

8/10 – Goed

Dariel

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
La playa no está buena.La wifi está limitada y los alimentos que tienen picante no te lo describen al presentártelo .El servicio de habitaciones es excelente y la atención también. Queremos agradecer a la trabajadora Brigida por tener nuestra habitación siempre limpia y acogedora .
5 nachten verbleven in maart 2024
Reactie van Estimado Dariel, op 6 apr 2024
En primer lugar, me gustaría expresar nuestra gratitud al tomar parte de su tiempo al escribir y compartir sus amables comentarios con la audiencia de Expedia.Es un gran placer conocer que nuestro complejo cumplió sus expectativas y que disfrutó de unas maravillosas vacaciones con nosotros.Ciertamente entendemos sus preocupaciones con respecto a la situación en el área de Playa, sin embargo, podemos garantizarle que seguimos trabajando para mantener el área de playa en las mejores condiciones y mejorar los daños causados por los huracanes pasados y el fenómeno de sargazo para usted y el resto de nuestros invitados.Esperamos tener la oportunidad de saludarlo nuevamente en un futuro próximo.Atentamente,El Cid Resorts.

6/10 – Redelijk

Suzanne

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful properties. I would have given it a 5 star if it wasn’t for all the the extra fees. We paid $170US for resort fees. They provided us with two free wifi passwords but an extra wifi password would have cost $50US per day per device. Beautiful place! Great food! Awesome staff! Very clean
9 nachten verbleven in maart 2024
Reactie van Dear Suzanne, op 6 apr 2024
Thank you very much for sharing your evaluation of our facilities during this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction despite all your positive remarks about our resort and service. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to bring comments to our management's attention.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

8/10 – Goed

Cynthia Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Dear Marie, op 6 apr 2024
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are very happy to determine in your qualification that this visit to our resort was positive and satisfactory.We look forward to having the opportunity of welcoming you back soon.Best regards,El Cid Resorts.

10/10 – Uitstekend

surya abhinav

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is great Property with Many Amenities and beautiful pools and views. Very relaxing food is great and service is great.
4 nachten verbleven in maart 2024
Reactie van Dear guest, op 5 apr 2024
First off, we want to thank you for qualifying our complex with this positive score on this media.We are pleased to determine in your review that this visit to our resort has been an excellent and enjoyable experience.We hope you return to El Cid Resorts soon.Sincerely, El Cid Resorts.